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R
Rating: 3 out of 5
Fast delivery and well packaged. Small downside for returns, not covered. Too bad but good stores for tennis fans
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 182 published reviews
Summary of reviews
Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Reviews 3 and 4 stars
Reset filtersS
Rating: 3 out of 5
WELL RECEIVED MY PACKAGE BUT NOT AT ALL ON TIME. A BIG WEEK AGAINST THE 24/48H SAID
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P
Rating: 4 out of 5
Good
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G
Rating: 4 out of 5
Hello, thank you for Marie's advice on my future purchase of a pair of clay court tennis shoes. However, I must admit I am disappointed regarding the delivery because the pickup point changed and I had to travel more kilometers to retrieve my package! Moreover, the people were not really welcoming!!! Anyway, nothing important, but such details should be pointed out.
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P
Rating: 4 out of 5
Delivery on the scheduled date
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M
Rating: 3 out of 5
Happy with the speed of shipping but very disappointed that after a few days a shoelace broke even though I know it's the manufacturer's fault. But the process seems very long and tedious just for the replacement of shoelaces
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A
Rating: 3 out of 5
Well received, package ok, everything went well until the moment when the shoes were not the right size and there was no return service. I incurred 10 euros in fees. While many stores offer free or low-cost returns. I cannot financially recommend you and risk returns. Really a shame because otherwise a great store, attentive.
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É
Rating: 3 out of 5
Delivery deadline not respected without notifying the customer, it's a shame.
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D
Rating: 3 out of 5
Processing and delivery were good. However, the customer must bear the return shipping costs.
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N
Rating: 3 out of 5
Hello, bag too small for 2 rackets: a bit disappointed!!!
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I
Rating: 4 out of 5
All good
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S
Rating: 4 out of 5
Too bad I didn't receive the first email to notify me of the arrival of the package
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E
Rating: 4 out of 5
Very good price. Too bad the delivery is disappointing since I was delivered to a locker other than the one I had chosen.
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B
Rating: 3 out of 5
Out of stock, I am still waiting for the refund
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L
Rating: 4 out of 5
Everything is ok but confusion with the carrier GLS
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F
Rating: 4 out of 5
If it could improve the information on the status of the shipment and the delivery time
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C
Rating: 4 out of 5
Perfect
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D
Rating: 4 out of 5
Ease of online ordering, user-friendly site; small downside, upon receiving the order, the box was not well sealed! But fortunately, all the ordered items were inside.
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P
Rating: 3 out of 5
Currently, I still do not have my package in hand. Blocked in a locker, due to a mishandling by the delivery person, GLS.
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B
Rating: 4 out of 5
A small delay regarding the shipment was all good
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P
Rating: 4 out of 5
Product compliant
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C
Rating: 4 out of 5
Very good shoes
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I
Rating: 4 out of 5
He arrived 2 days late
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B
Rating: 3 out of 5
Very happy. Tennis shoes are great.
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C
Rating: 3 out of 5
Delivery service not up to the site
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F
Rating: 4 out of 5
Very good, product matched the description, very good packaging, very fast processing, fast shipping, can recommend
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S
Rating: 4 out of 5
.
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J
Rating: 4 out of 5
Everything went perfectly
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O
Rating: 3 out of 5
Package received crushed but racket intact, as mentioned in my email, you should review your packaging to better protect the ordered products.
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F
Rating: 4 out of 5
Good
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O
Rating: 3 out of 5
Discount on racket OK, stringing not satisfactory
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P
Rating: 4 out of 5
Very good, fast delivery in good condition
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B
Rating: 4 out of 5
Good products, fast delivery
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D
Rating: 3 out of 5
Item as described, it was a pair of Nike shoes but disappointed because I think someone has already worn them at least once... they are not damaged but the soles underneath were dirty as if they had been worn outside...
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R
Rating: 4 out of 5
A problem with my order because sneakers were unavailable... but after very good advice, here I am with a new pair that is great... I don't regret listening to their advice... The score of 4 comes from the time it took to get my new shoes (3 weeks), it's a shame but I will continue with them because their prices are highly competitive and especially they are very good advisors and very pleasant on the phone
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P
Rating: 3 out of 5
UPS of total nonsense!! Delivery to a different pickup point than the one mentioned! With a 1-day delay and all communication in English!
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D
Rating: 4 out of 5
Great
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Y
Rating: 4 out of 5
I take away 1 star because 1 item was missing from my order (I was refunded) Otherwise satisfied.
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J
Rating: 3 out of 5
Good evening, products are priced in line with average sellers. However, they are unreachable by phone and there is no response to emails. Be careful if you use a gift card, only the amount you add with a credit card determines your minimum amount to qualify for free shipping. Additionally, you can only use one gift card at a time. I have received no response on this matter.
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C
Rating: 3 out of 5
Thank you for the delivery at the end of my order, but there was a delay of one month compared to the timeframe announced at the time of purchase (48 hours), and I only started to receive information (supplier issue) and ongoing communication after several follow-ups, hence my average rating. However, in the end, the product is in accordance with the order. Thank you.
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