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P
Rating: 4 out of 5
Fine
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Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
Summary of reviews
The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
Reviews 3 and 4 stars
Reset filtersJ
Rating: 4 out of 5
4/5
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N
Rating: 4 out of 5
Thank you very much for your excellent service.
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R
Rating: 4 out of 5
Second order on this site, Head tennis shoes received almost 1 month after order following a delay from their supplier for which I received no communication without contacting them. Product OK with a few very slight defects but very interesting price.
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L
Rating: 4 out of 5
The shipment was a bit long (2 weeks) but the price and the product are there!
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F
Rating: 4 out of 5
Forget the first order which was stolen from me, satisfied with my second order, I would have liked to have a commercial gesture for my 2 trips for nothing.
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S
Rating: 4 out of 5
The item delivered was perfect, but there was a delivery problem. The deliveryman said he had come to my house, but I didn't move and didn't see him, so I had to go and collect my parcel from a transport company.
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M
Rating: 4 out of 5
Very good follow-up. Short delivery time.
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G
Rating: 4 out of 5
order well received
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A
Rating: 4 out of 5
Package received a little late but conforms to my purchase I recommend the site
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G
Rating: 4 out of 5
On-time delivery Items as requested
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S
Rating: 4 out of 5
I don't give the fifth star just because of the failure to meet the delivery time.
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V
Rating: 4 out of 5
All good, timely delivery, material conforms to the order.
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V
Rating: 4 out of 5
👍👍
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J
Rating: 3 out of 5
The purchase, the shipping, the time, ... good. It does not seem normal to me that a racquet of these characteristics arrives without a cover, but it happens with other web then it will have to be like that. But I complain that the information should be improved because the racquet arrived without strings when it was not indicated.
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Response from Protennis
Hello, Thank you for taking the time to leave us a review that will help us to improve day by day. Nowadays, brands no longer manufacture protective covers, all racquets arrive in bubble wrap and unstrung or originally strung with factory strings. That is why we offer a selection of multi-brand strings. We hope to see you soon on our website. We wish you a very good day, Sincerely, The ProTennis Team
P
Rating: 4 out of 5
Everything was good except delivery took a little longer than other sites. But nothing problematic.
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P
Rating: 4 out of 5
Very good
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I
Rating: 4 out of 5
No problems
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G
Rating: 4 out of 5
A LITTLE LONG
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G
Rating: 4 out of 5
Great service, fast delivery. Nothing to complain about.
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F
Rating: 4 out of 5
A few days late but product conforms
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S
Rating: 4 out of 5
Items and prices well placed but delivery too long. Responsive contacts.
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M
Rating: 4 out of 5
Fast shipping
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R
Rating: 4 out of 5
Products as described on the website and good value for money.
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C
Rating: 4 out of 5
Order sent quickly and easy e-mail contact with them
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C
Rating: 4 out of 5
quite fast and efficient
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C
Rating: 4 out of 5
Satisfied
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G
Rating: 3 out of 5
Everything ok. Slow shipping
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H
Rating: 3 out of 5
Delayed delivery when the site guarantees 24/48 hours
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Response from Protennis
Hello, we are sorry for the delay in your delivery. We do our best to guarantee a 24/48h delivery time, but unfortunately there may be exceptions due to national events, which are beyond our control. We value your opinion and will do our best to improve our services in the future. Thank you for your understanding.
The ProTennis team.
The ProTennis team.
C
Rating: 4 out of 5
Super
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C
Rating: 4 out of 5
With the exception of a slight delay in delivery, this was compliant.
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S
Rating: 4 out of 5
Items conform but the relay offered for mid-season was no longer active for 8 months, so I had to pick up my order from another relay 3 days late...
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K
Rating: 4 out of 5
very good experience the article corresponds in all points and delivery in a time more than reasonable
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Ã
Rating: 4 out of 5
Very good . Satisfied with the service
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P
Rating: 3 out of 5
Everything ok!!! Recommended
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I
Rating: 4 out of 5
Nice service, thanks. It would be helpful to inform the customer that delivery will take +/- a week.
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M
Rating: 3 out of 5
Mixed opinion because received very quickly but the size is not consistent with other pairs of the same brand!
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Response from Protennis
Thank you for your feedback. Not all models are identical, even if they are from the same brand. Please do not hesitate to contact us should you require any further information. Best regards. The ProTennis team.
C
Rating: 4 out of 5
Delivery time longer than expected, but otherwise RAS!
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P
Rating: 3 out of 5
A bit disappointing, 15 days after the order I asked for news (because 0 events since the payment), I was quickly told that the product in stock was defective and that an order had been placed with the supplier. Another 15 days passed without any new information, so I sent a message again. No return, but the next day I received the tracking code and the next day the racket was there in good condition. Well, the order tracking is a bit average.
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Response from Protennis
Hello Pierre, thank you for your review of our site.
We are sorry for the delay in processing your order. Unfortunately, during the preparation of your parcel, the racket had a defect. We have therefore placed an order with the supplier to deliver a new one for you. We take note of your comment and will do our best to improve our order tracking in the future. We are pleased that you have finally received your racket in good condition and hope that this will not prevent you from fully enjoying your purchase.
Thanks again for your feedback and see you soon on our website!
Loulia from the ProTennis team
We are sorry for the delay in processing your order. Unfortunately, during the preparation of your parcel, the racket had a defect. We have therefore placed an order with the supplier to deliver a new one for you. We take note of your comment and will do our best to improve our order tracking in the future. We are pleased that you have finally received your racket in good condition and hope that this will not prevent you from fully enjoying your purchase.
Thanks again for your feedback and see you soon on our website!
Loulia from the ProTennis team
P
Rating: 3 out of 5
Item does not conform to photo. Delivered without rope when the item in the photo is presented with rope and there is no option at the time of purchase that specifies with or without rope.
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Response from Protennis
Hello Philippe, we're sorry that you received the item without rope when it was shown with it in the photo. We will check and correct this error as soon as possible. In case of doubt, please refer to the product sheet, which indicates whether the product is delivered corded or not. Thank you for your feedback and understanding. The ProTennis team