Protennis consistently delivers fast shipping and reliable delivery times, with many reviews noting items arrive quickly and in good condition, often matching descriptions and sizes. The store also highlights strong customer service and support, described as responsive, business-oriented, and helpful in processing orders, returns, and inquiries. Customers frequently commend the purchasing experience itself, including smooth ordering, clear communication, safe packaging, and efficient refunds when needed. Overall, the store's practical efficiency, accurate product fulfillment, and supportive staff emerge as clear strengths.
Racket well received despite the delay due to Black Friday. They are contactable if needed, which is reassuring. I take one star off for the choice of delivery person for which it is obligatory ups and if no one was in front of the store it would have left like that even though a sign said to knock for parcels.
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Christophe D.
Rating: 4 out of 5
following a purchase from 02/12/2024
Racket well received, but I tried to contact the store to ask for more information, but I couldn't get it.
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Matthieu B.
Rating: 4 out of 5
following a purchase from 13/11/2024
I bought a pair of protennis shoes and the transaction went off without a hitch. A size error on my part was quickly corrected before shipping, and the response to my request was fast and efficient. The only downside was that the item was advertised as available and deliverable in 48 hours, but a supplier problem at the outset delayed shipment by 7 days. I will certainly recommend the site again!
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Helene N.
Rating: 4 out of 5
following a purchase from 20/11/2024
the parcel was not delivered to the chosen relay point ! Otherwise everything is perfect
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Denis M.
Rating: 4 out of 5
following a purchase from 18/11/2024
Fast delivery, but the package could not be dropped off at the first UPS point. Had to change one.
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Eric C.
Rating: 4 out of 5
following a purchase from 17/11/2024
CLEAR
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Pascal P.
Rating: 4 out of 5
following a purchase from 15/11/2024
Fine
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Jean-Jacques M.
Rating: 4 out of 5
following a purchase from 13/11/2024
4/5
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Nicolas B.
Rating: 4 out of 5
following a purchase from 02/11/2024
Thank you very much for your excellent service.
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Romain C.
Rating: 4 out of 5
following a purchase from 26/10/2024
Second order on this site, Head tennis shoes received almost 1 month after order following a delay from their supplier for which I received no communication without contacting them. Product OK with a few very slight defects but very interesting price.
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Lucas R.
Rating: 4 out of 5
following a purchase from 27/10/2024
The shipment was a bit long (2 weeks) but the price and the product are there!
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Fabrice P.
Rating: 4 out of 5
following a purchase from 27/10/2024
Forget the first order which was stolen from me, satisfied with my second order, I would have liked to have a commercial gesture for my 2 trips for nothing.
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Sylvie G.
Rating: 4 out of 5
following a purchase from 30/10/2024
The item delivered was perfect, but there was a delivery problem. The deliveryman said he had come to my house, but I didn't move and didn't see him, so I had to go and collect my parcel from a transport company.
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Maurice M.
Rating: 4 out of 5
following a purchase from 28/10/2024
Very good follow-up. Short delivery time.
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Guy V.
Rating: 4 out of 5
following a purchase from 22/10/2024
order well received
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Alain L.
Rating: 4 out of 5
following a purchase from 21/10/2024
Package received a little late but conforms to my purchase I recommend the site
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Gerard C.
Rating: 4 out of 5
following a purchase from 06/10/2024
On-time delivery Items as requested
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Salvatore Fabio C.
Rating: 4 out of 5
following a purchase from 01/10/2024
I don't give the fifth star just because of the failure to meet the delivery time.
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Valerio C.
Rating: 4 out of 5
following a purchase from 02/10/2024
All good, timely delivery, material conforms to the order.
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Vincent C.
Rating: 4 out of 5
following a purchase from 08/10/2024
👍👍
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Jose Antonio P.
Rating: 3 out of 5
following a purchase from 24/09/2024
The purchase, the shipping, the time, ... good. It does not seem normal to me that a racquet of these characteristics arrives without a cover, but it happens with other web then it will have to be like that. But I complain that the information should be improved because the racquet arrived without strings when it was not indicated.
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Response from Protennis
Hello, Thank you for taking the time to leave us a review that will help us to improve day by day. Nowadays, brands no longer manufacture protective covers, all racquets arrive in bubble wrap and unstrung or originally strung with factory strings. That is why we offer a selection of multi-brand strings. We hope to see you soon on our website. We wish you a very good day, Sincerely, The ProTennis Team
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Peter S.
Rating: 4 out of 5
following a purchase from 08/09/2024
Everything was good except delivery took a little longer than other sites. But nothing problematic.
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Patrice M.
Rating: 4 out of 5
following a purchase from 07/09/2024
Very good
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Ignacio F.
Rating: 4 out of 5
following a purchase from 31/08/2024
No problems
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Gil F.
Rating: 4 out of 5
following a purchase from 02/09/2024
A LITTLE LONG
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Guido F.
Rating: 4 out of 5
following a purchase from 28/08/2024
Great service, fast delivery. Nothing to complain about.
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Florent P.
Rating: 4 out of 5
following a purchase from 20/08/2024
A few days late but product conforms
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Sebastien L.
Rating: 4 out of 5
following a purchase from 10/08/2024
Items and prices well placed but delivery too long. Responsive contacts.
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Massimo A.
Rating: 4 out of 5
following a purchase from 08/08/2024
Fast shipping
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Rodolphe G.
Rating: 4 out of 5
following a purchase from 07/08/2024
Products as described on the website and good value for money.
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Christophe M.
Rating: 4 out of 5
following a purchase from 10/08/2024
Order sent quickly and easy e-mail contact with them
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Corinne M.
Rating: 4 out of 5
following a purchase from 26/01/2024
quite fast and efficient
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Christelle M.
Rating: 4 out of 5
following a purchase from 28/01/2024
Satisfied
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Giosuè M.
Rating: 3 out of 5
following a purchase from 05/01/2024
Everything ok. Slow shipping
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Halim M.
Rating: 3 out of 5
following a purchase from 14/01/2024
Delayed delivery when the site guarantees 24/48 hours
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Response from Protennis
Hello, we are sorry for the delay in your delivery. We do our best to guarantee a 24/48h delivery time, but unfortunately there may be exceptions due to national events, which are beyond our control. We value your opinion and will do our best to improve our services in the future. Thank you for your understanding.
The ProTennis team.
C
Christophe N.
Rating: 4 out of 5
following a purchase from 15/01/2024
Super
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Carton F.
Rating: 4 out of 5
following a purchase from 10/01/2024
With the exception of a slight delay in delivery, this was compliant.
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Sylvie G.
Rating: 4 out of 5
following a purchase from 14/01/2024
Items conform but the relay offered for mid-season was no longer active for 8 months, so I had to pick up my order from another relay 3 days late...
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Karim D.
Rating: 4 out of 5
following a purchase from 11/01/2024
very good experience the article corresponds in all points and delivery in a time more than reasonable
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Ã
Ãngel C.
Rating: 4 out of 5
following a purchase from 24/12/2023
Very good . Satisfied with the service
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