English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
D
Rating: 3 out of 5
I received only one package but you charged me for 2 shipments. I did not receive a response to my email notifying about the situation
Translated reviews
Customer reviews of Protennis
Trust Attestation
9,3
/10
Overall rating: 9,3 out of 10
Based on 3 010 published reviews
Summary of reviews
The online store Protennis excels in providing fast delivery, with many customers noting that items arrive as described and within the promised timeframes, often exceeding expectations. The competitive pricing is frequently highlighted, making it an appealing choice for shoppers looking for value. Product quality also receives commendations, with customers expressing satisfaction with their purchases, particularly mentioning the shoes and rackets as meeting their specifications.
3 star reviews
Reset filtersR
Rating: 3 out of 5
Order received perfectly but after 3 weeks.
Translated reviews
T
Rating: 3 out of 5
I can only speculate, but the shoe feels poorly made and is, in my opinion, not suitable for the ash court. Either poorly made, a design flaw, fake, or my mistake.
Translated reviews
M
Rating: 3 out of 5
No free return, I also received two different messages regarding this, one says that I have to pay for the return myself, the second said they would send a postman, who really did not arrive. Ultimately, they deducted 7 € from the refund. Otherwise, fast delivery, communication was good but not completely clear.
Translated reviews
H
Rating: 3 out of 5
Most other sites have a return voucher in case of product exchange
Translated reviews
G
Rating: 3 out of 5
Item indicated in stock when it was not, otherwise fast and careful delivery
Translated reviews
S
Rating: 3 out of 5
The prices are extremely competitive. Delivery side is more debatable. Dented ball tube and opened overgrip package.
Translated reviews
L
Rating: 3 out of 5
They do not have a return service, which is at the customer's expense. Therefore, returning an item costs more than double the shipping fees compared to its value.
Translated reviews
C
Rating: 3 out of 5
DELIVERY PROBLEM
Translated reviews
L
Rating: 3 out of 5
Did not bring a case
Translated reviews
C
Rating: 3 out of 5
I would have liked to return the shoes because they were not the right size but unfortunately I no longer had the labels. Too bad
Translated reviews
S
Rating: 3 out of 5
Disappointed by the return policy
Translated reviews
P
Rating: 3 out of 5
I was disappointed because despite the fact that on the site I was able to order and pay for a model, customer service contacted me to inform me that the desired product was not available, services then reactive
Translated reviews
B
Rating: 3 out of 5
Hello, I had to return my package due to a size error, I wear size 43 but this time the size was too small. (I didn't know the brand) The return is at my expense and adds 13 euros to the purchase. It's a shame there are no return labels from your side. Otherwise, quality site, beautiful product. Have a nice day.
Translated reviews
M
Rating: 3 out of 5
I bought a pair of sports shoes. To order the size of the shoes, I followed the size guide that was on the product, but when it arrived at my house, the size was too small. I had to return the product paying the shipping costs (€16). I understand that I have to pay the costs, as it is specified on the website, but I based my size choice on a document from your website, I don't think it's my fault that I chose the wrong size. I am not happy about that. Thank you.
Translated reviews
R
Rating: 3 out of 5
Delayed delivery without any information on when it can be delivered.
Translated reviews
A
Rating: 3 out of 5
Products at a great price. However, shipping is a disaster! I ordered and paid on January 6th and received it 10 days later, on January 16th. It took too long. The important thing is that I received it, but the competition delivers much faster. Definitely faster.
Translated reviews
A
Rating: 3 out of 5
Overall satisfied even though the order was received after 10 days...
Translated reviews
L
Rating: 3 out of 5
Order placed on Thursday, December 18 at 8:30 AM. Order shipped on Tuesday, December 23. Package arrived on Tuesday, December 30. We are very far from the 24/48 hours displayed on the site.
Translated reviews
F
Rating: 3 out of 5
Not satisfied
Translated reviews
J
Rating: 3 out of 5
I bought a product, they sent me another one, I have been waiting for a response since Wednesday the 26th.
Translated reviews
P
Rating: 3 out of 5
Very long delivery (9 days) but in accordance with what was requested
Translated reviews
A
Rating: 3 out of 5
They refer to working with GLS, I provided a verified address and I had problems picking up the merchandise as they told me they do not work with GLS when it appears on the Protennis website. Little information from the moment the order is placed until I can pick it up. They do not provide good information about where the order is until you can almost pick it up. It takes several days to prepare the merchandise for shipping and they do not provide good information about where the order is with the tracking number.
Translated reviews
A
Rating: 3 out of 5
I am very happy with my purchase but I paid to have it delivered to my home, and obviously the courier did not bother to come, and left everything at a relay.
Translated reviews
S
Rating: 3 out of 5
Nothing to say about the purchase, everything is okay, this is even my second order. However, the delivery is a hassle!!!!
Translated reviews
G
Rating: 3 out of 5
The pair of shoes has already torn after a week of use.
Translated reviews
R
Rating: 3 out of 5
Fast delivery and well packaged. Small downside for returns, not covered. Too bad but good stores for tennis fans
Translated reviews
S
Rating: 3 out of 5
WELL RECEIVED MY PACKAGE BUT NOT AT ALL ON TIME. A BIG WEEK AGAINST THE 24/48H SAID
Translated reviews
M
Rating: 3 out of 5
Happy with the speed of shipping but very disappointed that after a few days a shoelace broke even though I know it's the manufacturer's fault. But the process seems very long and tedious just for the replacement of shoelaces
Translated reviews
A
Rating: 3 out of 5
Well received, package ok, everything went well until the moment when the shoes were not the right size and there was no return service. I incurred 10 euros in fees. While many stores offer free or low-cost returns. I cannot financially recommend you and risk returns. Really a shame because otherwise a great store, attentive.
Translated reviews
É
Rating: 3 out of 5
Delivery deadline not respected without notifying the customer, it's a shame.
Translated reviews
D
Rating: 3 out of 5
Processing and delivery were good. However, the customer must bear the return shipping costs.
Translated reviews
N
Rating: 3 out of 5
Hello, bag too small for 2 rackets: a bit disappointed!!!
Translated reviews
B
Rating: 3 out of 5
Out of stock, I am still waiting for the refund
Translated reviews
P
Rating: 3 out of 5
Currently, I still do not have my package in hand. Blocked in a locker, due to a mishandling by the delivery person, GLS.
Translated reviews
B
Rating: 3 out of 5
Very happy. Tennis shoes are great.
Translated reviews
C
Rating: 3 out of 5
Delivery service not up to the site
Translated reviews
O
Rating: 3 out of 5
Package received crushed but racket intact, as mentioned in my email, you should review your packaging to better protect the ordered products.
Translated reviews
O
Rating: 3 out of 5
Discount on racket OK, stringing not satisfactory
Translated reviews
D
Rating: 3 out of 5
Item as described, it was a pair of Nike shoes but disappointed because I think someone has already worn them at least once... they are not damaged but the soles underneath were dirty as if they had been worn outside...
Translated reviews