Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
The package arrived damaged, it was thrown over the gate. We sent a complaint email. We were not informed of the delivery date, for a delivery price of 40 euros, one can expect a better quality delivery.
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Nada L.
Rating: 2 out of 5
following a purchase from 09/06/2025
Disappointed, the ordered tray has "fold marks" at the corners not present in the photos on the site.
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Response from Pure Deco
Dear Nada, Thank you for sharing your dissatisfaction with us, our customers' feedback is a valuable source of information for us. Indeed, all trays from this brand are printed this way, the decorative sheet must be folded at the corners before printing. At 17.50 euros per tray, it remains an excellent product, praised by our customers as you can see in other reviews. If you wish to return the product because it does not suit you, Pure Deco offers a 30-day withdrawal period. There is still time for you to make a return. Best regards, Corinne, Pure Deco
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Lea M.
Rating: 1 out of 5
following a purchase from 05/12/2024
I did not receive my package.
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Philippe M.
Rating: 2 out of 5
following a purchase from 22/12/2023
Overall the product is as expected. However, it took 9 weeks for it to be sent. It was not clearly indicated on the page at the time of ordering that the item was available within 4 to 6 weeks. The response from customer service when I asked them after a month of waiting why my order was not moving was quite curt (not really friendly). When I wrote again after 7 weeks had passed, it took them a week to respond that the order was on its way from Italy. Normally, customer service does not look down on people. And the website should clearly warn that some items are not immediately available.
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Grégoire G.
Rating: 1 out of 5
following a purchase from 05/02/2024
I am not at all satisfied with the product. Even though the bottle and packaging have nothing to do with the proposed image, we were warned, but announcing a product that appears transparent in the image to meet a desired level of requirement for decorative oil lamps and seeing a yellow oil arrive where it is impossible to verify the composition (everything is in German and 'vegetable oil' does not appear anywhere! I personally feel deceived. Not to mention the complications related to the return that this entails given the weight of the product. I am sorry but you must announce a colored product to avoid misleading people, it will save you many disappointed customers! Best regards.
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Nathalie M.
Rating: 1 out of 5
following a purchase from 13/12/2023
Hello, Very disappointed because the model sent does not match the order.
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Response from Pure Deco
Hello, we are sorry for this order preparation error and we renew our apologies. The ordered product was sent to you on the same day as your complaint. However, to this day, you still have not returned the item received by mistake... In the meantime, Best regards, Corinne, Pure Deco
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Noëmie L.
Rating: 1 out of 5
following a purchase from 06/12/2023
1 item RETURNED from a first order of €120, VERY DISAPPOINTED WITH THE RETURN AT MY EXPENSE AND ESPECIALLY NOT RECEIVED FOR 10 DAYS, HOPING NOT TO HAVE PAID FOR THE RETURN FOR NOTHING........
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Response from Pure Deco
Dear Noémie, As we have already indicated to you and following our numerous exchanges by email, you asked us if you could return your item to a relay point and we replied the same day that this is not possible. Your blackmail regarding updating your review "if the situation were to be resolved" is not part of our values. Best regards, Corinne, Pure Deco
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Emmanuel D.
Rating: 2 out of 5
following a purchase from 03/08/2023
Very late delivery due to a 'not available' product while it was indicated as available on your site.
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Response from Pure Deco
We are sorry that your delivery was delayed and we renew our apologies. However, the product was clearly indicated as unavailable with a delay of 2 weeks (specified on the product sheet, in the cart, and in your confirmation email). We then sent you an email to inform you that the delay would be longer due to a production shortage. Best regards,
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Nadine S.
Rating: 2 out of 5
following a purchase from 24/02/2023
The item matched, but had an assembly defect, too bad..
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Response from Pure Deco
Hello, Our Customer Service was not informed, could you please send us an email with a photo and your order reference for any after-sales request? Thank you in advance.
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Aloïse C.
Rating: 1 out of 5
following a purchase from 15/01/2023
They sell defective products knowingly (twisted jewelry holder tesora). It's a shame about this dishonesty, however, they eventually refunded me.
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Response from Pure Deco
Dear Aloïse Chipier, We were expecting thanks for our commercial gesture and here we are accused of dishonesty! You bought a product that is highly praised by our customer reviews, it would have been more honest of you to tell us that you no longer wanted this jewelry holder.
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Norbert P.
Rating: 1 out of 5
following a purchase from 15/12/2022
Avoid. The purchase has still not arrived, while they say it has. They are thieves.
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Response from Pure Deco
Hello, We understand your dissatisfaction as your package unfortunately did not arrive on time and we regret it. Your order has been shipped, the package has been weighed, scanned by Colissimo and delivered. Isn't the term thieves inappropriate? Best regards, The Pure Deco team
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Francois D.
Rating: 1 out of 5
following a purchase from 18/11/2022
Very expensive express payment that was useless. Ordered on Friday and received the following Thursday. The delivery person did not come to present the package on Tuesday, left it without us knowing, no email, no SMS, no phone call to a parcel relay of which we were unaware. We learned by writing and then calling the Pure Deco headquarters that the package was there. We would never have known. Shameful business practices.
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Response from Pure Deco
Dear Mrs. Weill, We are astonished by your comment! Why thank us by email and then dare to write that our business practices are shameful? The term is strong, we responded to your emails and calls to handle your requests as quickly as possible. We work with kindness and are not responsible for the errors of the carriers, as you have so well written to us by email. As a commercial gesture, we made a move and you wrote to us that you appreciated it. Best regards, the Pure Deco team
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Chloé P.
Rating: 2 out of 5
following a purchase from 11/07/2022
A bit disappointed with the quality of the product… a simple layer of black paint without a protective finish! Too bad, especially for shipping costs of ***€.
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Response from Pure Deco
Hello, We are sorry to hear that the quality of the purchase you just received does not meet your expectations. Please note that you can return it for a refund. As for the shipping costs, they depend on the weight of the packages for shipments to Belgium. We hope we have responded favorably to your comment, our customer service remains at your disposal!
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Clarence B.
Rating: 2 out of 5
following a purchase from 12/10/2021
Hello, I have received my order *** but I had to pay almost *** CAD in customs duties and I do not find that normal. You should have warned me that I would have to pay customs duties knowing that you knew the package was for Canada. Best regards.
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Cécile M.
Rating: 2 out of 5
following a purchase from 09/10/2021
Change your delivery provider. The post is really no longer possible. We give instructions to pick up the package at a pickup point and not the delivery person comes back and of course it is up to us to go down and respond in a second otherwise the delivery person is already gone! It's really a shame because delivery is the last thing we remember! Otherwise, the purchase on the site went very well. Package very well packaged to avoid receiving the broken item!
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Élodie B.
Rating: 1 out of 5
following a purchase from 08/07/2021
Purchase of a console for almost €700. Two damaged legs. IMPOSSIBLE to reach the store for days + no response to my email request. This is unacceptable!!!
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Response from Pure Deco
Dear Madam, Our Customer Service is committed to responding to emails within a maximum of 48 working hours, your email has been processed on time. You acknowledged receipt of our response and to this day we are still waiting for the elements that allow us to process your request. Your turn to hope to hear from you, Best regards.
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Veronique S.
Rating: 1 out of 5
following a purchase from 06/05/2021
More than a week later, the package still hasn't left France and no contact with the Pure Deco store to ensure the follow-up and delivery of the package in question
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Response from Pure Deco
Hello Madam, You contacted us by phone on May 17 and then by email to inform us that your package had not yet been delivered. You wrote this comment on May 14, so before contacting us. Unfortunately, we could not know that your package had not been delivered. A complaint was made on the same day, but for shipments to Martinique, the response time from Colissimo is 30 days. We sincerely hope that your package reaches you as soon as possible, rest assured that we are doing everything we can to find a quick resolution for your package in transit. Best regards,
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Stefan K.
Rating: 2 out of 5
following a purchase from 01/05/2021
The furniture was delivered with a scratch on the top, we reported it, except that it is the last piece of furniture in stock and an exchange is not possible. We find that 20% compensation is not up to par... it is still a high-end piece of furniture and you knew about the defect at shipment.
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Response from Pure Deco
Hello Mrs. Sylvie Konzack-Wenger, We are very surprised by your comment as we clearly stated in writing that the console was checked before shipping and that it was in perfect condition. You also indicated in writing that "it was very well packaged". You also specified that you did not want a refund. Given that this model is out of stock, we had no choice but to offer you a discount. We proposed a 20% discount, and at no time did you indicate that this was not acceptable to you. Given your photo, the scratch is slight and occurred neither before shipping nor during transport. Hence our astonishment at reading your insulting comment. We have been working with kindness for 16 years, rest assured that we do our utmost to satisfy our customers. Also, allow us, but we cannot accept that you write such remarks. Best regards,
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Ludivine M.
Rating: 1 out of 5
following a purchase from 16/04/2021
Hello, I have not received my packages
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Awatef B.
Rating: 2 out of 5
following a purchase from 26/03/2021
Nice product and correct timing - no problem before receipt _ but way too much packaging for such a small item _ sending it in an envelope would have been sufficient and unfortunately one piece out of 6 is non-compliant_these are nails at *** euros each, out of the 6, one is not compliant _ I sent an email, I am waiting for a response, thank you. Best regards
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Amandine C.
Rating: 1 out of 5
following a purchase from 07/02/2021
I found the delivery time very long and ended up with an item (€269!!) that is absolutely not in accordance with what was ordered, radio silence despite calls and emails sent with photos.
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Response from Pure Deco
Dear Amandine, We are very surprised by your severe comment as you had a long phone conversation with one of our advisors. The rug you purchased is indeed in accordance with your order, and we regret that the colors do not suit you. If this rug does not meet your expectations, you have the option to return it. Best regards,
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Isabelle A.
Rating: 1 out of 5
following a purchase from 27/01/2021
The product can be returned, but it is not indicated that shipping costs are the responsibility of the customer (unless you read the general sales conditions...). The rug being a bulky item: return shipping costs are very high, especially after already being charged for shipping costs during the initial order! And it's up to the customer to figure out how to go through Colissimo or find a carrier. I will not order from this site again, which hints at exchange possibilities without specifying the costs that will be incurred for bulky items. And contrary to what the contacted customer service indicates, it has nothing to do with whether the product is on sale or not...
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Jean-Yves B.
Rating: 2 out of 5
following a purchase from 22/12/2020
Fast delivery but paper basket with a large scratch.
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Jessica M.
Rating: 2 out of 5
following a purchase from 15/11/2020
I ordered an extremely fragile product. It arrived broken because it was very poorly packaged. It would have required additional precautions to avoid this kind of situation. What a shame for you and for me. Fortunately, I was lucky enough to find this product elsewhere which was delivered to me with individual packaging for each item to ensure its arrival in good condition. The customer service was very responsive and sent me the necessary items for a free return. Thank you for that.
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Philippe D.
Rating: 2 out of 5
following a purchase from 19/11/2020
The products are very good, nothing to say. Unfortunately, the delivery scheduled for a Saturday (birthday day for the gift) only arrived on Monday! So disappointment...
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Michel C.
Rating: 2 out of 5
following a purchase from 10/08/2020
The ordered item arrived with one screw missing. I fixed it but I was disappointed by this important detail.
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Response from Pure Deco
Dear Customer, After verification, our Customer Service was not informed of your complaint. With a simple email, we would have been happy to send you the missing screw for your wall shelf. Hoping to have the pleasure of fully satisfying you on your next purchase, Best regards,
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Elisabeth L.
Rating: 2 out of 5
following a purchase from 05/07/2020
20 days for receipt without being kept informed until the day before.
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Response from Pure Deco
Hello, In view of your dissatisfaction, we have checked and your order was indeed shipped within 2 weeks (excluding weekends and holidays), as indicated in your shopping cart and in your order confirmation email. Upon shipping your order, we informed you of the shipment and sent a tracking link for the package. We hope to have the pleasure of fully satisfying you during a future purchase. Best regards,
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Nathalie B.
Rating: 1 out of 5
following a purchase from 29/06/2020
- No visibility on the delivery date of the package - Lights delivered with different Equipment/ “sockets” (some in black plastic, another in gold brass...) Especially when you see the price of the light fixture - Obligation to send an email in addition to my call to report the problem.
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Response from Pure Deco
Hello, I am following up on your severe comment regarding our service. Your order indicated available within 2 weeks was shipped within 1 week and you were informed by automatic email. We graciously offered you the bulbs while these lights are sold without bulbs. The finishes are in accordance with your order. The detailed product description states: Pink glass: : rim, socket and rosette in gold Green glass: : rim in silver, socket and rosette in black Smoked glass: : rim in silver, socket and rosette in black Despite our efforts to provide you with the best quality of service possible, we are sorry to read your very severe comment. Best regards,
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Béatrice G.
Rating: 1 out of 5
following a purchase from 01/04/2020
The order took almost two months to arrive at my home and the carafe was broken, so I am not very happy. Unfortunately, I did not keep the packaging, but if you wish to send me a new carafe that would be great, I can send you a photo of the broken carafe, the little fish has its two broken fins. Thank you for keeping me informed.
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Response from Pure Deco
Hello, we are sorry to hear that you encountered a delivery issue. Our Customer Service will contact you immediately for a replacement. Best regards,
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Estelle L.
Rating: 1 out of 5
following a purchase from 11/04/2020
very long delivery time, high price for a product of poor quality (defects on all items) and the colors do not resemble at all those seen on the website. Never again!
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Response from Pure Deco
Hello, Upon reading your severe comment, we believe you are mistaken because your comment is not accurate. Indeed, you ordered on 11/04/2020 during the lockdown and the Easter holiday weekend. The indicated and confirmed delivery time for your order was 2 weeks. You received your order on 28/04/2020, exactly 2 weeks after ordering. As for the quality of the items and any defects, you ordered bathroom bins from Pure Deco. We have been selling this model for many years and this is the first time we have received such a remark. If you wish to report a quality defect, we invite you to contact our customer service. We will do everything possible to provide a concrete response to a specifically stated issue. As for the colors, you ordered a black model and a gray one. You indicate that the colors do not resemble. Although the photos are not contractual, the black is indeed black. As for the gray... We regret that you question our reputation so virulently for bathroom bins delivered on time, black and gray indeed, and without having contacted our customer service for a potential defect. If your order does not satisfy you, you could also have made a return request and we would have refunded you in full. Since you did not wish to take this step, we believe your only intention was to leave a negative review. Best regards,
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Agnes M.
Rating: 2 out of 5
following a purchase from 29/03/2020
I have not received the products
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Response from Pure Deco
Hello, We are sorry that your package was delivered in a week but all transports are currently delayed due to the Covid 19 confinement. Your order of 29/03/2020 was shipped by Pure Deco on 01/04/2020 and delivered on 08/04/2020 by Colissimo. We sincerely hope that everything returns to normal and that we can satisfy you on a future order. Best regards,
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Séverine G.
Rating: 1 out of 5
following a purchase from 20/03/2020
Package not received to date. However, marked as shipped on 23.03.
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Juliette B.
Rating: 1 out of 5
following a purchase from 27/12/2019
More than a month and a half delay in delivery.
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Response from Pure Deco
Hello, After checking your order and reading your comment, we would like to make a correction as it turns out that your order was shipped three weeks after the announced deadline and not with a month and a half delay. We sincerely apologize for this manufacturing delay, coupled with the public holidays at the end of the year and the annual closure of our manufacturer. We hope to fully satisfy you during your next order.
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Yolande D.
Rating: 2 out of 5
following a purchase from 18/12/2019
Try to give more concrete delivery times and respect them.
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Georges B.
Rating: 2 out of 5
following a purchase from 13/12/2019
One advice, watch the prices and quantity closely!
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Claire M.
Rating: 1 out of 5
following a purchase from 30/11/2019
Product not received despite exceeded delivery time
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Julie C.
Rating: 1 out of 5
following a purchase from 25/09/2019
I am not at all satisfied. I waited for the table for more than a month and the delivery was laborious with a more than *** delivery person. ***
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Response from Pure Deco
Dear Customer, We are sorry that you are not satisfied, our customer service did inform you of the delay. Hoping to have the pleasure of satisfying you on a future purchase, Best regards,
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Jean-Yim C.
Rating: 2 out of 5
following a purchase from 25/03/2019
Delivery delay. Paint on the rack stains, we had to buy spray varnish
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Astrid D.
Rating: 1 out of 5
following a purchase from 27/01/2019
The lamp does not correspond at all to the visual on the site and the return is still chargeable. Very disappointed by the phone contact.
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Response from Pure Deco
Dear Customer, I confirm that the delivered product conforms to your order, so we could not meet your requirement for free return. We sincerely regret not being able to satisfy you on this point. The product you purchased does not meet your expectations and we can perfectly understand that, please note that Pure Deco accepts returns within 30 days, which gives you the freedom to return your order. Hoping to have the pleasure of satisfying you on a future purchase. Best regards, The Pure Deco Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
We are not satisfied with the order we placed because given the rather high price of the mirror, we expected to receive at least one mirror in good condition. However, we were unpleasantly surprised when we took the mirror out of the packaging because the rubber had cracked at the joint... A commercial gesture from Pure-deco would be welcome in this case.... Looking forward to a response. Thank you in advance.
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Response from Pure Deco
Hello, We are sorry to hear that you are not satisfied with your order. Our Customer Service will contact you as soon as possible. Best regards,
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