Customer reviews of Pure Deco

My order dates from 08/08/18. Today is 08/19. I have received nothing, I have no information for tracking the shipment and I do not know who to contact. I can only be worried and dissatisfied.

Goods still not received a week after the order... and I am informed that the goods are in a store at the other end of France.. and that I have to pay *** in shipping fees...

Pure Deco announced a timely delivery. It should have been perfect, but I still haven't received my package, which was supposed to be at my home 4 days ago!!! Apparently, it's more of a Colissimo problem, but the inconvenience remains the same. And their information was not reliable from the start anyway, and my disappointment is the same whether it's one or the other of the service providers that is at fault. Be cautious regarding DELIVERY DELAYS for which no trust can be granted.

I received the wrong product (cloud lamp instead of moon). I sent an email and did not get a response.

We chose this wall lamp to make it one of the main elements of a child's room decoration. We were very disappointed with this item, especially considering its high price. It does not correspond at all to the photo on the site (smooth texture versus slight relief, white color versus yellowed effect, simple hanging bag ...). The fact that I take the time to write this comment signifies all our disappointment. Sorry, I would have preferred to write a laudatory comment.

For the price paid, I expected a minimum of quality. Very big disappointment upon unpacking the package. Paying for this vulgar piece of plastic ***€, I consider that as ***. For me, the whole thing should not be worth more than ***€. I don't find that very serious, but since it's fashionable, prices are inevitably inflated. But the customer leaves and will look elsewhere from now on. Pure deco, this will be my only and unique order on your site.

A misleading photo made me buy an item that turned out to be inappropriate for what I wanted. A garland from ***, photographed in a situation, suggests a size much larger than it actually is. Obviously a doctored photo. Very bad point.

12 days after the order, the site informs me that the product is not available. Ultimately a good thing because I found the same item cheaper on *** with free shipping!!!

It has now been 16 days since I placed an order. Payment was made immediately. Since then, no information on delivery time or order tracking. No explanation, no expected date on the invoice!!

Impossible to say anything because the ordered parts are still not here. Choose another carrier than GEODIS for delivery of parts within 24 hours (paid 24 euros for delivery a month later)! ISO 9001 for Geodis is just a marketing label. No service or even attempt to find a solution when one is absent for 5 minutes (they don't even call: it's not in their obligations). In short, you are not to blame, but I think your choice of carrier should be more rigorous...

Delivery time not respected. Order placed over a month ago and still not delivered. Therefore, we cannot comment on the compliance and quality of the product.

I have not yet received the package..

Hello, the order, tracking, and delivery went well and quickly, but I am disappointed with the quality-price ratio of the item, expensive compared to the quality. Best regards

Complete delivery scheduled for this Friday 16/12/16 (2 packages). Delivery of only one package. Given that this is a Christmas gift, we sincerely hope to receive the second package before December 24. Please keep us informed. Urgent! Thank you ***

Delivery time very long. After 8 days no news of my order, no tracking.

Lack of communication, we don't know where the order is, I paid with PayPal, fortunately this way I know that the payment was sent when I receive my package, I will see it well! when it is there!

Order placed, immediate debit on my bank account, no information received. To date, I do not know if the package has been shipped or not, when it is supposed to arrive, I have no contact with a potential carrier. Total silence I will have to call to get information, as no details are available online about the status of my order.

Package not delivered three weeks after order and debit of the amount. Your subcontractor (La Poste - Colissimo) accumulates dysfunctions. Package held at a post office far from my home while a nearby office exists, no response to the complaint and the request to keep the hold longer than the 15 days announced, reshipment to the sender ***. I will now prefer online purchases that work with other carriers.

Order canceled by you for a so-called supply problem... your customers are not ***, I noticed that the price of the shelf has doubled. Your processes are deeply ***. Moreover, you do not even bother to respond to emails.

misleading product photo

Mistake made by customer service which leaves me with a design suspension lamp worth over 300€ never installed and unusable. The site does not want to proceed with an exchange and does not take responsibility for its mistake!!!!

Product delivered with simple delivery (no signature) Average quality product: dirty material (both the bamboo of the suspension and the white metal rods, stained) Deformed product in many places In a store, we would not have taken such a product, which must have been stored in a damp and dusty place. More attention should be paid to packaging during storage, this would have avoided the above issues (stains and deformation)

Hello, we are disappointed with the product we purchased, as we just installed them and the bulbs are all scratched. So it looks much worse.

I placed 2 orders, I immediately returned the items that did not suit me and I cannot get a refund. However, I have proof from the colissimo service that my package arrived at its destination. I am not getting any satisfactory response from them.

I returned items that did not suit me, I have not been refunded even though I have proof of my return by colissimo and proof that it was delivered. I was not informed of the necessity to obtain a return number.

1 / Probably lack of controls (e.g. by sampling) of the product: - Indications on the packaging (pure white) not compliant with the content (blue light); - Wire connection (very thin) / transformer (heavy): breakage during use. 2 / Relatively high flat-rate delivery charges for a modest purchase amount (17.5%). I expect a mail order purchase price to be as close as possible to a local retail distribution. 3 / Good information conditions on order preparation and delivery. The product is an electric garland from the Blachère brand, made in China.

Package still not received! And NO tracking on the site. I therefore do not know if the package has been sent. I am starting to fear that I will not receive it. This is very annoying. Other sites provide information; it is reassuring to know where our order stands.

Totally inadequate service: 1) the box arrived stained, completely soaked with strawberry syrup from another package, to the point that the original packaging could not be kept for return :-/ (but this is the least important point). 2) the mirrors, described in the contractual phrases as delivered "with screws and fittings", did not contain these items at all, but the mirrors were instead equipped on the back with huge and very thick glued pieces of wood (which were not stipulated anywhere!) and it was impossible to detach them to fix the mirrors flat against the wall as intended. 3) for informational purposes, my personal wish for research was a set of 2 to 6 square copper mirrors of 30 x 30 cm, (such as the company *** sold 30 years ago in the *** and the ***).

I contacted customer service before ordering to know the availability of the product (in this case a dining table). I was assured that the product would be available within 15 days. I then placed the order but received an email 2 days later announcing a delivery delay of more than two months! Contacted again, customer service, which does not seem to understand the utility and necessity of a table in daily life, refused any commercial gesture for this significant inconvenience.

I was disappointed as soon as I received my package (damaged package, poorly sealed) and even more disappointed when I opened it: one of my items did not match the color seen on the site. I know there is always a difference, but this really did not correspond!!! Red is not pink, blue is not green. In short, total disappointment.

2 broken glass tubes inside the package. The breakage occurred during packaging without a doubt because the tubes were in thick bubble wrap and there are no signs of shock on the package. I request that you kindly send me 2 replacement tubes. Thank you. JS

The packaging was poorly done.

I placed my order a week ago and I still have no idea of the delivery date. Customer relations need to be improved

I first paid a significant extra for 24-hour delivery before being told that the ordered goods were not available for 15 days. The "24-hour delivery extra" payment was of course validated by the site. I then had to repeatedly contact the merchant site to be told there was a delay because my order was not arriving on the indicated date (I would have had no info if I hadn't constantly contacted the site). I was finally delivered after a month. I was repeatedly told that the carrier would contact me to set a delivery date, which did not happen. The carrier called me once at my door, I was obviously at work an hour away from my home at that time. The carrier returned on Saturday morning, unwilling to climb the stairs because there is no elevator in my building, the reason why I had requested and paid for delivery!!! (detail of course not specified by the merchant site.) A total scam, no commercial gesture, no apology.

We placed the order and paid on 12.03.12 for delivery on a specific date: 10 or 11.04.12, which was confirmed to us. We were called back on 26.03.12 to be told that we would be delivered at best on 15 MAY 2012. So already Pure Deco waited 15 days before informing us of this additional delay, and since we paid in advance, I don't know what commercial gesture they can make towards us!!!

Disappointed after buying fairy stickers; size not provided in the description, misleading photo (the silhouettes are not opposite as shown in the photo) and the worst part is that they don't even stick properly to the wall. That's all for this product, do I need to tell you my feelings!!