Pure Deco consistently delivers fast, reliable service with timely delivery and well-packaged products that arrive in perfect condition. Customers highlight accurate product descriptions, items matching visuals online, and careful, sturdy packaging that protects fragile pieces. The shopping experience is described as easy and efficient, with seamless order handling, clear descriptions, and quick, professional customer service. Overall, the store earns praise for dependable delivery, well-represented products, and attentive packaging and support.
Hello, After checking your order and reading your comment, we would like to make a correction as it turns out that your order was shipped three weeks after the announced deadline and not with a month and a half delay. We sincerely apologize for this manufacturing delay, coupled with the public holidays at the end of the year and the annual closure of our manufacturer. We hope to fully satisfy you during your next order.
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Caroline D.
Rating: 3 out of 5
following a purchase from 22/01/2020
Delivery time too long
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Response from Pure Deco
Hello, Thank you for taking the time to write a comment, but this is probably an error. Indeed, you ordered table sets indicated as available within 2 weeks and your order was shipped 10 days later, so the delay was shorter than the announced delay. We thank you for your trust, Best regards,
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Stephanie K.
Rating: 3 out of 5
following a purchase from 12/01/2020
Satisfied with the proposed choice, the packaging is correct, one regret: the shipping time ...
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Andree L.
Rating: 3 out of 5
following a purchase from 02/12/2019
15 days of waiting
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Response from Pure Deco
Hello, After verification, the product you ordered was indeed indicated as available within 2 weeks. This mention is specified on our site in the product sheet and in the shopping cart, then in the order confirmation email you received. We are sorry that your trivet was not in stock at the time you ordered it and hope that you are completely satisfied with it. Best regards,
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Axel M.
Rating: 3 out of 5
following a purchase from 17/11/2019
Clearly lacking shipment tracking and information to the carrier to avoid delivery delays
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Response from Pure Deco
Hello, I would like to respond to your comment because we indicated the delivery day to you but the delivery person showed up and you were absent. Best regards,
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Mathilde M.
Rating: 3 out of 5
following a purchase from 03/12/2019
Good choice of products but too bad the shipping costs are so high! A cheaper option at a relay point would be desirable... Moreover, the shipment was particularly long: ordered on 03/12, I was only confirmed the handling on 10/12 - package received on 12/12 Regarding the product, it will be given next week so I have not yet been able to check the quality.
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Response from Pure Deco
Hello, After reading your comment, I confirm that the shipping costs are a flat fee of 6.90 euros regardless of the amount and weight of your orders. As for the delay, I am very surprised by your comment because you chose a product that was indicated to be available within 2 weeks and your order was shipped much earlier, precisely one week after your order. The delivery therefore took place before the deadline that was indicated to you. We sincerely hope that you will be fully satisfied with your future orders! Best regards,
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Claire M.
Rating: 1 out of 5
following a purchase from 30/11/2019
Product not received despite exceeded delivery time
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Boyer P.
Rating: 3 out of 5
following a purchase from 31/10/2019
Delivery: perfect Product quality: average (material)
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Julie C.
Rating: 1 out of 5
following a purchase from 25/09/2019
I am not at all satisfied. I waited for the table for more than a month and the delivery was laborious with a more than *** delivery person. ***
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Response from Pure Deco
Dear Customer, We are sorry that you are not satisfied, our customer service did inform you of the delay. Hoping to have the pleasure of satisfying you on a future purchase, Best regards,
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Amélie O.
Rating: 3 out of 5
following a purchase from 01/08/2019
Product conforms to the description. Delivery a bit late, the deadlines are not clearly defined enough.
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Response from Pure Deco
Hello, We are sorry that you find the delivery times not clearly defined enough. The deadlines are displayed in the shopping cart before ordering, then reiterated in the confirmation email after ordering. We are at your disposal for any suggestions that would allow us to improve our quality of service. Best regards, The Pure Deco team
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Dominique L.
Rating: 3 out of 5
following a purchase from 09/06/2019
generally satisfied with the service, quality product, package in good condition but delay in delivery
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Response from Pure Deco
Hello, Upon reading your comment, we checked the delay of your order. We would like to clarify that the delivery delay is due to the carrier and not to Pure Deco :-) We thank you for this feedback. Best regards, The Pure Deco Customer Service
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Sophie T.
Rating: 3 out of 5
following a purchase from 04/01/2019
Deadline not respected, obligation to call customer service to obtain information about delivery. However, payment debited quickly.
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Astrid D.
Rating: 1 out of 5
following a purchase from 27/01/2019
The lamp does not correspond at all to the visual on the site and the return is still chargeable. Very disappointed by the phone contact.
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Response from Pure Deco
Dear Customer, I confirm that the delivered product conforms to your order, so we could not meet your requirement for free return. We sincerely regret not being able to satisfy you on this point. The product you purchased does not meet your expectations and we can perfectly understand that, please note that Pure Deco accepts returns within 30 days, which gives you the freedom to return your order. Hoping to have the pleasure of satisfying you on a future purchase. Best regards, The Pure Deco Customer Service
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Acheteur Vérifié
Rating: 3 out of 5
It is regrettable not to be precise about the delivery time: from 8:30 am to 5:30 pm is a time frame that is far too wide....
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Acheteur Vérifié
Rating: 1 out of 5
We are not satisfied with the order we placed because given the rather high price of the mirror, we expected to receive at least one mirror in good condition. However, we were unpleasantly surprised when we took the mirror out of the packaging because the rubber had cracked at the joint... A commercial gesture from Pure-deco would be welcome in this case.... Looking forward to a response. Thank you in advance.
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Response from Pure Deco
Hello, We are sorry to hear that you are not satisfied with your order. Our Customer Service will contact you as soon as possible. Best regards,
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Acheteur Vérifié
Rating: 1 out of 5
My order dates from 08/08/18. Today is 08/19. I have received nothing, I have no information for tracking the shipment and I do not know who to contact. I can only be worried and dissatisfied.
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Response from Pure Deco
Madam, Our customer service has confirmed to you that the ordered product has a availability delay of 2 weeks, as indicated on our site and in your order confirmation. We hope that you will be completely satisfied with this order. Best regards, The mediator Pure Deco
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Acheteur Vérifié
Rating: 3 out of 5
Order placed on Tuesday, July 10. Delivery commitment within 48 hours. Still nothing by Monday, July 16. Had to call. Result: package finally delivered on Tuesday, July 17, seven days after the order. Delivery commitment not met.
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Response from Pure Deco
Hello, In response to your comment, we would like to provide important clarification: - your order was placed on 10/07 at 8 PM so you could not receive it on the 12th with standard delivery - it was shipped on 11/07 although it consists of a discounted item - you should indeed have received it on Friday the 13th - Saturday the 14th being a holiday, delivery was made on Monday the 16th. In the end, there is only one day of delay on the part of the carrier, we are sorry and we ask you to please excuse us. We hope to have the pleasure of fully satisfying you during your next order. Best regards, The Pure Deco Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
Goods still not received a week after the order... and I am informed that the goods are in a store at the other end of France.. and that I have to pay *** in shipping fees...
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Response from Pure Deco
Dear Sir, we are very surprised by your severe appreciation because when you placed your order, you deliberately chose to pick up the order in our Toulouse store while by default, the shipping method for orders is Colissimo. A week after being informed that your order was available, you contacted our Customer Service who immediately indicated the procedure to follow to pay the flat fee for shipping costs. Your order was shipped the same day. For any further information, our Customer Service is at your disposal. Best regards, The mediator Pure Deco
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Acheteur Vérifié
Rating: 1 out of 5
Pure Deco announced a timely delivery. It should have been perfect, but I still haven't received my package, which was supposed to be at my home 4 days ago!!! Apparently, it's more of a Colissimo problem, but the inconvenience remains the same. And their information was not reliable from the start anyway, and my disappointment is the same whether it's one or the other of the service providers that is at fault. Be cautious regarding DELIVERY DELAYS for which no trust can be granted.
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Response from Pure Deco
Hello Madam, Our Customer Service has confirmed to you during our multiple exchanges that Colissimo offered you a choice of delivery locations. Without a response from you, Colissimo placed your package in the nearest pickup point. We are sorry that the opening hours did not suit you. After checking your file, I see that you did indeed retrieve your package on the same day you left your review on our partner Ekomi's site. We are pleased about that. For any further information, our customer service is at your disposal. Best regards, The mediator Pure Deco
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Acheteur Vérifié
Rating: 3 out of 5
one of the two people I spoke to on the phone was efficient, the other not at all
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Acheteur Vérifié
Rating: 3 out of 5
Package well delivered, bulbs not damaged but product not up to my expectations
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Acheteur Vérifié
Rating: 3 out of 5
I received the item identical to what was presented on the site, what I find unfortunate is paying for shipping and not being delivered quickly hence the rating of 3/5
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Acheteur Vérifié
Rating: 1 out of 5
We chose this wall lamp to make it one of the main elements of a child's room decoration. We were very disappointed with this item, especially considering its high price. It does not correspond at all to the photo on the site (smooth texture versus slight relief, white color versus yellowed effect, simple hanging bag ...). The fact that I take the time to write this comment signifies all our disappointment. Sorry, I would have preferred to write a laudatory comment.
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Response from Pure Deco
Dear Madam, We thank you for taking the time to give your opinion on the product you purchased, even if this space is reserved for reviews on the service and not the products. We understand that a purchase may not fully satisfy, which is why you have 30 days at Pure Deco to return it to us. We will then proceed with your full refund. For this, simply go to your customer area on our site. Best regards, Pure Deco Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
For the price paid, I expected a minimum of quality. Very big disappointment upon unpacking the package. Paying for this vulgar piece of plastic ***€, I consider that as ***. For me, the whole thing should not be worth more than ***€. I don't find that very serious, but since it's fashionable, prices are inevitably inflated. But the customer leaves and will look elsewhere from now on. Pure deco, this will be my only and unique order on your site.
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Response from Pure Deco
Dear Sir, Upon reading your severe comment, we think it useful to provide you with a response. You did indeed receive a rosette system allowing you to connect 5 light suspensions and not just a piece of plastic. If your order is incomplete, we encourage you to contact our Customer Service. The product you ordered includes a 20 cm diameter rosette specially designed to accommodate 5 light points but also all the electrical system necessary for your lighting, namely 4 connectors, 5 cable passes, and an invisible ceiling mounting system. However, if your purchase does not fully satisfy you, you have 30 days to return it to us. We will then proceed with your full refund. For this, simply go to your customer area on our site. Best regards, Pure Deco Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
12 days after the order, the site informs me that the product is not available. Ultimately a good thing because I found the same item cheaper on *** with free shipping!!!
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Acheteur Vérifié
Rating: 1 out of 5
It has now been 16 days since I placed an order. Payment was made immediately. Since then, no information on delivery time or order tracking. No explanation, no expected date on the invoice!!
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Response from Pure Deco
Madam, I am following up on your severe comment regarding our services. It turns out that you ordered a product that is indicated as available from early May. When you order from Pure Deco, the availability information is displayed on the product sheet, in your shopping cart, and is also included in the order confirmation email you receive, as the invoice is not intended to provide a delivery time. The product is expected to be in stock on May 3, so you will be delivered within the indicated time. We wish you a good reception of your order. Best regards, The Pure Deco Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
Impossible to say anything because the ordered parts are still not here. Choose another carrier than GEODIS for delivery of parts within 24 hours (paid 24 euros for delivery a month later)! ISO 9001 for Geodis is just a marketing label. No service or even attempt to find a solution when one is absent for 5 minutes (they don't even call: it's not in their obligations). In short, you are not to blame, but I think your choice of carrier should be more rigorous...
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Response from Pure Deco
Hello, Following your comment, I confirm that we entrust our express deliveries to France Express, a Geodis group. Express deliveries are made within 24 hours and due to their nature, are made without an appointment. We sincerely regret that the delivery person came while you were absent, but France Express confirms that there is no obligation to call when recipients are absent. Hoping that your second delivery goes well and that you are completely satisfied with your order, Best regards, The Pure Deco Customer Service
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Acheteur Vérifié
Rating: 1 out of 5
Delivery time not respected. Order placed over a month ago and still not delivered. Therefore, we cannot comment on the compliance and quality of the product.
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Acheteur Vérifié
Rating: 1 out of 5
I have not yet received the package..
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Response from Pure Deco
Hello, I am following up on the comment received from our provider Ekomi. Judging by your rating, you seem dissatisfied, so I would like to confirm that if you have not received your order, that is normal, knowing that the product you ordered has a deadline indicated for March. For maximum transparency, the availability information is listed on the product sheet of our site, is included in the shopping cart as well as in the order confirmation email. Our customer service is at your disposal for any further information. Best regards, Corinne
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Acheteur Vérifié
Rating: 3 out of 5
Very bad delivery service providing no more precise time slot than 8:00 AM / 5:30 PM which blocks the entire day. The delivery person left my 25 kg shelves in the hall of my building for me to carry up alone. Normally, there is an option that allows you to choose if the package is delivered to your home for an additional fee. It is impossible for me to order from sites with complicated deliveries. Otherwise, perfect product and perfect condition of the product.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I am very very disappointed with the delivery. Yesterday the transport company called me to inform me that my table would be delivered today and that I should be home all day. I waited until 4 PM and still nothing, I called the delivery company and the lady told me the delivery person is not coming today, he will come tomorrow.
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Acheteur Vérifié
Rating: 1 out of 5
Complete delivery scheduled for this Friday 16/12/16 (2 packages). Delivery of only one package. Given that this is a Christmas gift, we sincerely hope to receive the second package before December 24. Please keep us informed. Urgent! Thank you ***
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Acheteur Vérifié
Rating: 1 out of 5
Delivery time very long. After 8 days no news of my order, no tracking.
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Response from Pure Deco
Dear Madam, In response to your comment, I see that our customer service has already confirmed to you that the product you ordered was available within 2 weeks. This information is clearly indicated on our site in the product sheet, in the shopping cart, and in the order confirmation email. I assure you that we do everything possible to ensure that our displayed delivery times are respected. We are one week from your order, rest assured that you will be delivered on time. Our Customer Service remains at your complete disposal for any further information. Best regards, The Mediator Pure Deco
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Acheteur Vérifié
Rating: 3 out of 5
I cannot give my opinion as I have not yet received my package: 15 days delay! a bit long for a delivery in France. I recently ordered from an Australian site, delivery time: 10 days!
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Response from Pure Deco
Dear Customer, I am following up on your comment and after checking your order, I confirm that you ordered a week ago for a product indicated as available within 2 weeks. The availability information is indicated on our product sheets, in the cart, and in the order confirmation emails. Your order will be delivered within the announced timeframes, rest assured. For any further information, our Customer Service is at your complete disposal. Best regards, The mediator Pure Deco
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Acheteur Vérifié
Rating: 3 out of 5
One box had a damaged corner.
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Acheteur Vérifié
Rating: 1 out of 5
Package not delivered three weeks after order and debit of the amount. Your subcontractor (La Poste - Colissimo) accumulates dysfunctions. Package held at a post office far from my home while a nearby office exists, no response to the complaint and the request to keep the hold longer than the 15 days announced, reshipment to the sender ***. I will now prefer online purchases that work with other carriers.
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Acheteur Vérifié
Rating: 1 out of 5
Order canceled by you for a so-called supply problem... your customers are not ***, I noticed that the price of the shelf has doubled. Your processes are deeply ***. Moreover, you do not even bother to respond to emails.
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Response from Pure Deco
Madam, In response to your comment and after checking the history of our various telephone and email exchanges, we did inform you that we were obliged to cancel your order because the product is undergoing a modification. That is why it is no longer marketed in the version you ordered. The price will evolve but the product will also. We are sincerely sorry and renew our apologies for this inconvenience. Best regards, Your Pure Deco advisor
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Acheteur Vérifié
Rating: 3 out of 5
Very fast delivery but 1 painting damaged out of the 4 ordered (white marks on the image not related to delivery but to a defect in the product)
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Acheteur Vérifié
Rating: 3 out of 5
Fast delivery, product very well packaged. But the ultimately incomplete description misled me and the product does not completely meet my needs. Too bad. I am returning the product.
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Acheteur Vérifié
Rating: 1 out of 5
misleading product photo
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