Customer reviews of Pure Deco

Mistake made by customer service which leaves me with a design suspension lamp worth over 300€ never installed and unusable. The site does not want to proceed with an exchange and does not take responsibility for its mistake!!!!

Very nice suspension, but the attachment system *** is clearly insufficient for the weight of the suspension (5 kg). This fixing was not photographed on the site. I had to buy a much larger and sturdier fixing. The price being already quite high, the suspension should be provided with an adequate fixing and not a very low-quality plastic thing.

no problem with the site but my package was left on the sidewalk in front of the building!!! lucky that the caretaker was out at that moment Unacceptable for the Post, to be followed up.

I placed 2 orders, I immediately returned the items that did not suit me and I cannot get a refund. However, I have proof from the colissimo service that my package arrived at its destination. I am not getting any satisfactory response from them.

Packaging issue, the product arrived scratched.

I returned items that did not suit me, I have not been refunded even though I have proof of my return by colissimo and proof that it was delivered. I was not informed of the necessity to obtain a return number.

The site does not contain enough descriptive information about the products, poorly organized, not enough photos of the items in context. The carrier was supposed to come today, 21/11/14. I waited at home all day since 8 AM this morning. It is 6 PM and he still hasn't come while the delivery hours end at 5:30 PM. Already the fact of not offering a time slot is not practical (who stays at home without moving from 8 AM to 5:30 PM on weekdays?). A fool like me. So waiting for nothing is infuriating!

Package still not received! And NO tracking on the site. I therefore do not know if the package has been sent. I am starting to fear that I will not receive it. This is very annoying. Other sites provide information; it is reassuring to know where our order stands.

Totally inadequate service: 1) the box arrived stained, completely soaked with strawberry syrup from another package, to the point that the original packaging could not be kept for return :-/ (but this is the least important point). 2) the mirrors, described in the contractual phrases as delivered "with screws and fittings", did not contain these items at all, but the mirrors were instead equipped on the back with huge and very thick glued pieces of wood (which were not stipulated anywhere!) and it was impossible to detach them to fix the mirrors flat against the wall as intended. 3) for informational purposes, my personal wish for research was a set of 2 to 6 square copper mirrors of 30 x 30 cm, (such as the company *** sold 30 years ago in the *** and the ***).

I did not receive my entire order. I had ordered 2 items but I only have one and the other was refunded. I am very disappointed not to have the other item which was out of stock.

out of 3 candle holders supposedly in stock, only 2 delivered, and 1 on backorder; of the 2 received, 1 is defective: a piece is missing and therefore unusable

I contacted customer service before ordering to know the availability of the product (in this case a dining table). I was assured that the product would be available within 15 days. I then placed the order but received an email 2 days later announcing a delivery delay of more than two months! Contacted again, customer service, which does not seem to understand the utility and necessity of a table in daily life, refused any commercial gesture for this significant inconvenience.

The product received did not match the photo on the site. Unfortunately, to achieve the same result, I would have had to order double

I was disappointed as soon as I received my package (damaged package, poorly sealed) and even more disappointed when I opened it: one of my items did not match the color seen on the site. I know there is always a difference, but this really did not correspond!!! Red is not pink, blue is not green. In short, total disappointment.

Good delivery time, careful packaging. The garland works well but the fabric of a small lantern tore during installation: too bad the product is of fragile quality.

2 broken glass tubes inside the package. The breakage occurred during packaging without a doubt because the tubes were in thick bubble wrap and there are no signs of shock on the package. I request that you kindly send me 2 replacement tubes. Thank you. JS

Good shopping experience. I appreciate that you deliver to North America (that's my case) BUT your payment provider (Crédit Mutuel I believe) does not accept payment by Canadian Visa card (my Visa card was refused without explanation and I see only this explanation) which does not allow ordering from abroad. Fortunately, I had a Paypal account.

I believe your products are good, but I cannot comment because I have not received them yet. I think you need to have a discussion with your partner Coliposte. The packages were sent last Friday, now a week later I still do not have the products I ordered. They came to the house when I was not there (Monday). No phone call or anything... a day later (Tuesday) I got a message that they will send SMS or put a letter in the mailbox to inform which post office they will send my package... still no info. I called today at the local post office and they still have not received. How is this possible - 5 days have passed since their arrival to deliver the package. Has it disappeared or is it just the style of Coliposte? Best regards, Tiia T.

Little flexibility for delivery...

I first paid a significant extra for 24-hour delivery before being told that the ordered goods were not available for 15 days. The "24-hour delivery extra" payment was of course validated by the site. I then had to repeatedly contact the merchant site to be told there was a delay because my order was not arriving on the indicated date (I would have had no info if I hadn't constantly contacted the site). I was finally delivered after a month. I was repeatedly told that the carrier would contact me to set a delivery date, which did not happen. The carrier called me once at my door, I was obviously at work an hour away from my home at that time. The carrier returned on Saturday morning, unwilling to climb the stairs because there is no elevator in my building, the reason why I had requested and paid for delivery!!! (detail of course not specified by the merchant site.) A total scam, no commercial gesture, no apology.

Disappointed after buying fairy stickers; size not provided in the description, misleading photo (the silhouettes are not opposite as shown in the photo) and the worst part is that they don't even stick properly to the wall. That's all for this product, do I need to tell you my feelings!!

The products lack precision, not enough description, a small disappointment upon receiving my order, too bad... delivery was flawless and fast, best regards