Customer reviews of Pure Deco

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Thierry H.

Rating: 4 out of 5

Published on 06/09/2025 à 15h50 following a purchase from 15/07/2025

Super products But deadlines A bit too long !!!

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Nada L.

Rating: 2 out of 5

Published on 16/06/2025 à 16h10 following a purchase from 09/06/2025

Disappointed, the ordered tray has "fold marks" at the corners not present in the photos on the site.

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Response from Pure Deco

Dear Nada, Thank you for sharing your dissatisfaction with us, our customers' feedback is a valuable source of information for us. Indeed, all trays from this brand are printed this way, the decorative sheet must be folded at the corners before printing. At 17.50 euros per tray, it remains an excellent product, praised by our customers as you can see in other reviews. If you wish to return the product because it does not suit you, Pure Deco offers a 30-day withdrawal period. There is still time for you to make a return. Best regards, Corinne, Pure Deco

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Daniel D.

Rating: 4 out of 5

Published on 28/05/2025 à 16h10 following a purchase from 18/05/2025

Some products arrived completely destroyed

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Florence D.

Rating: 4 out of 5

Published on 22/04/2025 à 09h59 following a purchase from 14/04/2025

The basket is very pretty and perfectly matches what I expected. I was less satisfied with the delivery, delayed for some unknown reason.

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Patrick D.

Rating: 4 out of 5

Published on 26/02/2025 à 14h30 following a purchase from 01/02/2025

In line with our expectations.

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Christine D.

Rating: 4 out of 5

Published on 14/02/2025 à 09h26 following a purchase from 22/01/2025

Hello, Being able to choose a relay point directly for parcel drop-off when ordering on the PURE DECO site.

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Hélène V.

Rating: 4 out of 5

Published on 06/01/2025 à 10h26 following a purchase from 28/12/2024

Good quality products.

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Jacqueline L.

Rating: 4 out of 5

Published on 24/12/2024 à 22h55 following a purchase from 16/12/2024

Lighten the computer procedure. Long and which was faulty during my order. (To the point that my interlocutor had to take control of my computer to finalize this order.)

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Henri B.

Rating: 4 out of 5

Published on 21/12/2024 à 10h54 following a purchase from 10/12/2024

Good friendly customer contact but the follow-up for those who live abroad is not up to par. We hope for a follow-up of the furniture to be delivered, which is not the case.

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Francine T.

Rating: 4 out of 5

Published on 15/12/2024 à 21h28 following a purchase from 09/12/2024

Very satisfied with the product. Despite the fragility of the package, it arrived intact. It was very well packaged.

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Patricia P.

Rating: 4 out of 5

Published on 12/10/2024 à 08h58 following a purchase from 19/08/2024

Hello, Order well received and in perfect condition. The only downside is the lack of information regarding the delivery delay. It would be good to inform the customer sooner than the customer comes to seek the information 😁 Beautiful lamps 🥰 Thank you and best regards.

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Micheline F.

Rating: 4 out of 5

Published on 27/06/2024 à 19h18 following a purchase from 13/06/2024

Fast delivery and excellent quality cushions

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Sylvie T.

Rating: 4 out of 5

Published on 22/04/2024 à 12h14 following a purchase from 11/04/2024

Pretty coral colored placemats

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Philippe M.

Rating: 2 out of 5

Published on 22/02/2024 à 13h28 following a purchase from 22/12/2023

Overall the product is as expected. However, it took 9 weeks for it to be sent. It was not clearly indicated on the page at the time of ordering that the item was available within 4 to 6 weeks. The response from customer service when I asked them after a month of waiting why my order was not moving was quite curt (not really friendly). When I wrote again after 7 weeks had passed, it took them a week to respond that the order was on its way from Italy. Normally, customer service does not look down on people. And the website should clearly warn that some items are not immediately available.

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Jeanne H.

Rating: 4 out of 5

Published on 11/02/2024 à 18h51 following a purchase from 03/02/2024

I ordered paper napkins. They are of very good quality, very thick. Unfortunately, about ten napkins had a printing defect, a large part of the design was missing. I had an issue placing the order and the sales service was very kind, responsive, and attentive.

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Annie B.

Rating: 4 out of 5

Published on 14/12/2023 à 22h18 following a purchase from 08/12/2023

Very nice product, very fine. Nothing to report.

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Aline G.

Rating: 4 out of 5

Published on 13/12/2023 à 17h30 following a purchase from 06/12/2023

Fast delivery and very well packaged products

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Sylvie B.

Rating: 4 out of 5

Published on 04/12/2023 à 21h26 following a purchase from 27/11/2023

Delighted with my purchase, the candle holders are very beautiful, delicate, and chic. Perfect packaging for transport, fast delivery, excellent tracking of the package. The only downside is that the 3 packages were wrapped by you for gifting (with nice gift paper), which is a great touch, thank you, but you left the price on each candle holder, which is really a shame.

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Marie-Frédérique P.

Rating: 4 out of 5

Published on 19/11/2023 à 22h54 following a purchase from 12/11/2023

The product received is in accordance with the site. Ultra-fast delivery

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Emmanuel D.

Rating: 2 out of 5

Published on 24/09/2023 à 18h14 following a purchase from 03/08/2023

Very late delivery due to a 'not available' product while it was indicated as available on your site.

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Response from Pure Deco

We are sorry that your delivery was delayed and we renew our apologies. However, the product was clearly indicated as unavailable with a delay of 2 weeks (specified on the product sheet, in the cart, and in your confirmation email). We then sent you an email to inform you that the delay would be longer due to a production shortage. Best regards,

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Christiane L.

Rating: 4 out of 5

Published on 04/09/2023 à 08h15 following a purchase from 27/08/2023

Fast delivery and compliant with the order

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Didier A.

Rating: 4 out of 5

Published on 26/06/2023 à 12h58 following a purchase from 17/06/2023

Satisfied. Good product. Too bad the foot is a bit dented. Packaging needs to be monitored.

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Marie-Paule F.

Rating: 4 out of 5

Published on 12/06/2023 à 13h11 following a purchase from 31/05/2023

Excellent value for money

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Marie-Christine J.

Rating: 4 out of 5

Published on 13/04/2023 à 19h19 following a purchase from 02/04/2023

Delivery on a Saturday without a scheduled date or appointment, we were fortunately present (Easter weekend, second home)

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Nadine S.

Rating: 2 out of 5

Published on 07/03/2023 à 22h47 following a purchase from 24/02/2023

The item matched, but had an assembly defect, too bad..

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Response from Pure Deco

Hello, Our Customer Service was not informed, could you please send us an email with a photo and your order reference for any after-sales request? Thank you in advance.

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Johanna C.

Rating: 4 out of 5

Published on 27/02/2023 à 18h25 following a purchase from 20/02/2023

Product as described. Delivery as expected. Damaged package, fortunately the bottle is plastic so no damage.

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Benedicte P.

Rating: 4 out of 5

Published on 15/02/2023 à 18h58 following a purchase from 08/02/2023

completely satisfied with the delivery

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Claude L.

Rating: 4 out of 5

Published on 07/02/2023 à 20h45 following a purchase from 31/01/2023

I had been looking for a bio oil that does not smoke for my meditation lamp for a long time

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Cécile F.

Rating: 4 out of 5

Published on 25/01/2023 à 18h18 following a purchase from 15/01/2023

choice - availability - speed of shipping

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Stéphane R.

Rating: 4 out of 5

Published on 08/08/2022 à 13h13 following a purchase from 02/08/2022

Very beautiful product, well finished. Expect a good fifteen days for delivery.

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Response from Pure Deco

Hello, Thank you for your comment. However, you must be mistaken as your order was placed on August 2, shipped the same day and received 48 hours later, on August 4. Best regards,

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Chloé P.

Rating: 2 out of 5

Published on 21/07/2022 à 18h46 following a purchase from 11/07/2022

A bit disappointed with the quality of the product… a simple layer of black paint without a protective finish! Too bad, especially for shipping costs of ***€.

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Response from Pure Deco

Hello, We are sorry to hear that the quality of the purchase you just received does not meet your expectations. Please note that you can return it for a refund. As for the shipping costs, they depend on the weight of the packages for shipments to Belgium. We hope we have responded favorably to your comment, our customer service remains at your disposal!

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Claudine C.

Rating: 4 out of 5

Published on 27/06/2022 à 09h34 following a purchase from 18/06/2022

Fast delivery. Products well protected.

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Brigitte J.

Rating: 4 out of 5

Published on 15/05/2022 à 16h17 following a purchase from 05/05/2022

Aside from the delivery, I am satisfied with my purchase

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Cyrille B.

Rating: 4 out of 5

Published on 11/05/2022 à 17h42 following a purchase from 03/05/2022

Fast and efficient service. Regular updates on the progress of the order by email. However, I am still waiting for the follow-up on a return. Good product but too big for the kitchen. Thank you.

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Jean-Pascal D.

Rating: 4 out of 5

Published on 25/04/2022 à 13h21 following a purchase from 18/04/2022

Super fast delivery. Product compliant with the site. Perfect packaging of the package to protect the glass light fixture. Very satisfied with this purchase

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Paule M.

Rating: 4 out of 5

Published on 15/02/2022 à 10h34 following a purchase from 08/02/2022

The item meets my expectations, I am satisfied, however, I had sent an email to request information from customer service and I never received a response, which is a shame because I wanted to order this item in double but in doubt, I only ordered one.

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Jérôme S.

Rating: 4 out of 5

Published on 24/01/2022 à 20h21 following a purchase from 14/01/2022

General remark on delivery: packages are systematically left outside in case of absence, which poses a risk of theft.

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Jean-Baptiste M.

Rating: 4 out of 5

Published on 17/01/2022 à 13h22 following a purchase from 11/01/2022

Perfect but too bad it's made in China

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Delphine B.

Rating: 4 out of 5

Published on 05/01/2022 à 10h39 following a purchase from 27/12/2021

🛍️ OK!

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Norbert V.

Rating: 4 out of 5

Published on 04/01/2022 à 11h25 following a purchase from 27/12/2021

Clear website. Product description accurate

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