The store consistently delivers fast, discreet shipping and reliable delivery times, with multiple mentions of next-day or very quick delivery and packages arriving in good condition. Customers highlight strong product quality across a range of items, noting good flavor, high-quality cartridges, THCA products, and overall consistency in what is described and received. Customer service is repeatedly praised for responsiveness, explanations, refunds when needed, and overall helpful, top-notch support. The range of products and the value proposition are regularly commended, with many customers expressing satisfaction, gratitude, and willingness to reorder.
Thank you very much for your positive review! We are glad to hear that you are satisfied with our products. We hope to welcome you back to our webshop soon.
Best regards,
The team of Pure Extract CBD
A
Alexandre D.
Rating: 4 out of 5
following a purchase from 17/07/2026
Great effect but take it easy with it
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Response from pure extrtact cbd
Hello Alexandre,
We warmly thank you for your positive feedback. We are glad that you appreciated the effect of our products and we indeed advise you to take it easy to fully enjoy the experience.
Best regards,
The Pure Extract CBD team
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Julien G.
Rating: 1 out of 5
following a purchase from 28/07/2026
Usually, I am satisfied with the trim mix fts even if it's not the best quality, but this time it was so bad that out of despair I put it in a tupperware half-filled with water to wash it by shaking... It foamed a lot! But after drying it was less bad and almost smokeable while waiting for my new order.
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Response from pure extrtact cbd
Hello Julien,
We are sincerely sorry to hear about your disappointment regarding your last order. Your feedback is valuable, and we would like to invite you to contact us privately to find a solution that would suit you.
Thank you for your understanding.
The Pure Extract CBD team
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Laura M.
Rating: 4 out of 5
following a purchase from 20/07/2026
Good product
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Response from pure extrtact cbd
Dear Laura,
Thank you very much for your positive review and your kind words about our product. We are glad to hear that you are satisfied and greatly appreciate your feedback.
Best regards,
The team at Pure Extract CBD
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Christian V.
Rating: 4 out of 5
following a purchase from 12/07/2026
The herb was a bit too dry but of good quality
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Response from pure extrtact cbd
Hello Christian,
Thank you very much for your positive feedback! We are glad that the quality of our products has satisfied you. We take note of your comment regarding humidity and will do our best to improve this experience.
Best regards,
The Pure Extract CBD team.
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Manu J.
Rating: 4 out of 5
following a purchase from 09/07/2026
1001 flavors, depending on your mood! Vape with quality!
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Response from pure extrtact cbd
Hello Manu,
Thank you very much for your enthusiastic feedback! We are delighted that you appreciate the diversity of our flavors and the quality of our products. Your satisfaction is our greatest reward.
Best regards,
The Pure Extract CBD team
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Niccolò V.
Rating: 4 out of 5
following a purchase from 15/06/2026
The berry pie is not bad but does not match the description on your site: very pronounced notes of red fruits, etc. Honestly, it doesn't have such an enveloping taste. The king Hassan thcp 10% resin, on the other hand, is very good.
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Response from pure extrtact cbd
Dear Niccolò,
Thank you sincerely for your feedback. We are happy to know that you appreciated the king Hassan thcp 10% resin, and we apologize if the berry pie did not meet your expectations. Your comments are valuable to us and will help us improve.
Best regards,
The Pure Extract CBD team
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MARIE NOELE L.
Rating: 1 out of 5
following a purchase from 06/06/2026
Package not received to date because the pickup point does not work with Chronopost which dropped it off in a pickup withdrawal. Pickup withdrawal is down, then invalid withdrawal code!! So impossible to retrieve the package which may have been returned to you!! Very unhappy!!
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Response from pure extrtact cbd
Hello Marie Noele,
We are sincerely sorry to hear that you are experiencing difficulties with the delivery of your package. Your experience is important to us and we want to help you resolve this issue. We invite you to contact us privately so that we can find a solution together. [email protected]
Best regards,
The Pure Extract CBD team
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Filippo G.
Rating: 4 out of 5
following a purchase from 31/05/2026
Practical and fun
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Response from pure extrtact cbd
Good morning Filippo,
We sincerely thank you for your positive feedback. We are happy that you found our products practical and fun. We hope to see you again soon in our online store.
Best regards,
The Pure Extract CBD team
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Javier D.
Rating: 4 out of 5
following a purchase from 16/05/2026
Honestly top, top customer service, explanations and quick response if you have a problem, also top with the numerous products and quality. Nothing else to say
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Response from pure extrtact cbd
Hello Javier,
Thank you very much for your positive review! We are delighted to learn that our customer service and the quality of our products have satisfied you. Your feedback encourages us to continue improving our services. Please feel free to reach out to us if you have any other questions or needs. See you soon!
Best regards,
The Pure Extract CBD team
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Theissen D.
Rating: 4 out of 5
following a purchase from 03/05/2026
Top products, only the delivery time was a nightmare...
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Response from pure extrtact cbd
Hello Theissen,
Thank you for your feedback and we are delighted to hear that you appreciate our products. We sincerely apologize for the inconvenience caused by the delivery. Your satisfaction is our priority, and we are constantly working to improve our service. Please feel free to contact us with any questions or suggestions.
Best regards,
The Pure Extract CBD team
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Marina T.
Rating: 1 out of 5
following a purchase from 04/05/2026
I ordered Hhc and received Hhx, I want a refund
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Response from pure extrtact cbd
Hello Marina,
Thank you for taking the time to share your feedback. For your information, HHC is prohibited on the site, it is HHX.
I invite you to contact customer service.
Best regards,
The Pure Extract CBD team
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Alexandre D.
Rating: 4 out of 5
following a purchase from 04/05/2026
Order delivered quickly and quality is on point. I find the whole thing just a bit too dry (personal opinion) and some branches alone with the small buds. But ultimately happy overall.
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Response from pure extrtact cbd
Hello Alexandre,
We sincerely thank you for your positive feedback and your constructive remarks. We are pleased to learn that you appreciated the speed of delivery and the quality of our products. We take your opinion regarding the texture and the mix of flowers into account, and we will examine it closely to improve our offer. Please feel free to contact us if you have any other suggestions. We look forward to serving you again!
Best regards,
The Pure Extract CBD team
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Stephane M.
Rating: 1 out of 5
following a purchase from 03/05/2026
The products do not have the smell and taste of the names they bear
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Niccolò V.
Rating: 4 out of 5
following a purchase from 15/04/2026
Overall a good product, effect and taste are normal.
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Response from pure extrtact cbd
Dear Niccolò, we thank you for your positive feedback. We are glad that you appreciated the effect and taste of our product. We are committed to continuously improving and hope to offer you an even better experience in the future.
M
maarten W.
Rating: 4 out of 5
following a purchase from 13/03/2026
very good cbd cali tasty and very fast delivered! price is moderate
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Response from pure extrtact cbd
Dear Maarten,
Thank you very much for your positive review of our CBD products and the fast delivery! We appreciate your feedback on the price and will take this into account in our future considerations. We hope to welcome you back to our site soon!
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Nathan L.
Rating: 4 out of 5
following a purchase from 11/03/2026
Very good taste! But the price is still a bit too high
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Response from pure extrtact cbd
Hello Nathan, thank you very much for your positive feedback on the taste of our products! We understand your comment regarding the price and are constantly working to offer an optimal quality-price ratio. Your opinion is valuable and will help us improve our services.
M
Mauro B.
Rating: 4 out of 5
following a purchase from 14/02/2026
Great products, a bit less good the shipping, out of 4 shipments 1/4 fast (4 days) 3/4 (8-10 days)
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Response from pure extrtact cbd
Dear Mauro,
Thank you for your feedback and we are glad that you appreciated our products. We apologize for the issues encountered with shipping times and we are committed to improving this aspect to offer an even better service. We hope to serve you again soon!
Best regards,
The Pure Extract CBD team
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Ronny W.
Rating: 4 out of 5
following a purchase from 01/03/2026
The delivery was fine, it's too early to judge the product (the effect) itself. What I do regret is that the product with THC is superior in taste when burned, I miss that every time I smoke CBD.
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Response from pure extrtact cbd
Dear Ronny,
Thank you very much for your review and your feedback about our products. We understand your comment about the taste and we will continue to do our utmost to improve the quality of our CBD products. We greatly appreciate your opinion and hope to welcome you again in the future.
Best regards,
The Pure Extract CBD Team
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Bilel B.
Rating: 1 out of 5
following a purchase from 19/02/2026
Unsmokable
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sammy H.
Rating: 1 out of 5
following a purchase from 17/02/2026
very disappointed !
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Giovanni Q.
Rating: 4 out of 5
following a purchase from 26/06/2025
After checking, the site sent my package back apologizing for forgetting my order...
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Response from pure extrtact cbd
Hello Giovanni,
Thank you for your review and your understanding. We sincerely apologize for the oversight of your order, and we are glad that you received your package afterwards. Your satisfaction is our priority, and we strive to continuously improve our services. Please do not hesitate to contact us for any questions or assistance.
Best regards,
The Pure Extract CBD team.
M
Michael V.
Rating: 1 out of 5
following a purchase from 10/02/2026
Impeccable service, very good product, package tracking, fast delivery. But all of this is useless when the delivery person is too lazy to come to my home but quite the liar to pretend that I was not present. There are plenty of negative reviews about PostNL delivery people, packages left at the door without ringing, packages taken to a relay point without going through the customer's home. And the worst part is that when we inquire, we learn that it is because the delivery people are overworked, pressed like lemons, bad working conditions. Pure Extract is one of the best CBD shops but as long as the delivery is done by PostNL, I will no longer source from you.
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Response from pure extrtact cbd
Hello Michael,
Thank you for taking the time to share your opinion. We are delighted that you appreciate our products and our service. We fully understand your frustrations regarding delivery and want to assure you that we take your comments very seriously. We are in contact with PostNL to improve this service. Your satisfaction is our priority, and we hope to have the opportunity to serve you again under better conditions.
P.S. You also have the option to choose Mondial Relay.
Best regards,
The Pure Extract CBD team
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Pierre R.
Rating: 4 out of 5
following a purchase from 15/02/2026
Very nice. Some little highs in succession, no hammer blow, rather light; (with moderation of course...)
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Response from pure extrtact cbd
Hello Pierre,
Thank you for your positive feedback and we are delighted that you found our product "Pure Extract CBD" pleasant. We are constantly concerned about the quality of our extracts and hope to continue to satisfy you. Please feel free to reach out to us if you have any questions or suggestions!
M
Martinus H.
Rating: 4 out of 5
following a purchase from 28/01/2026
Very clear website and a fast delivery of the products.
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Response from pure extrtact cbd
Dear Martinus,
Thank you very much for your positive feedback! We are glad to hear that you find our website clear and that the delivery went quickly. Your satisfaction is very important to us. If you have any questions or further comments, we would love to hear from you!
Best regards,
The Pure Extract CBD Team
D
David L.
Rating: 1 out of 5
following a purchase from 30/01/2026
Hello, I have not heard anything about my order, I have had no communication from the company despite numerous messages. I even had to place another order which seems to be going smoothly. It's a shame because I am a regular customer, and until now I had no problems. Let's hope this is an isolated incident and that Pure Extract will quickly find a solution...
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Response from pure extrtact cbd
Hello David,
Thank you for your message and we are sorry to hear that you have encountered difficulties with your order. Your satisfaction is very important to us, and we will ensure to resolve this issue as soon as possible. We will contact you shortly to keep you informed about the progress of your order. Thank you for your understanding and loyalty.
Best regards,
The Pure Extract CBD team
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Marie M.
Rating: 1 out of 5
following a purchase from 28/01/2026
ThcP is a synthetic migration that is too powerful and dangerous. It made me sick for 3 days. How is this legal but natural THC is not?
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Response from pure extrtact cbd
Hello Marie,
Thank you for sharing your experience. We are sorry to hear that you had a negative reaction. It is important to highlight that all our products comply with safety and quality regulations. We are here to help you with any questions you may have. Your well-being is our priority.
Cordially,
The Pure Extract CBD team
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Sophie L.
Rating: 1 out of 5
following a purchase from 20/01/2026
Not great, particularly the taste of the Piatella THV-N10 60% resin, very unpleasant, even unsmokable (tar taste). It's a shame, as there is an interesting effect. As for the 4 X Filtered 30% THV-N10 resin, it's smoother and the taste is much more bearable.
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Response from pure extrtact cbd
Hello Sophie,
Thank you for your feedback. We are delighted to hear that you experienced an interesting effect with our Piatella Resin, even though the taste did not satisfy you. Your opinion is valuable and we take it into account to improve our products. Please feel free to try other references that might better suit your preferences.
Best regards,
The Pure Extract CBD team
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Anthony L.
Rating: 4 out of 5
following a purchase from 13/01/2026
Exceptionally
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Response from pure extrtact cbd
Good
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Jonathan B.
Rating: 1 out of 5
following a purchase from 07/01/2026
The candies don't work at all for me and my friends. We used 20mg THC candies and felt nothing. Very disappointing all of it...
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Benedicte L.
Rating: 1 out of 5
following a purchase from 29/12/2025
Very very disappointed! The product had no effect, as well as the contact with pure cbd extract who did not bother to respond to my messages. I do not recommend.
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Response from pure extrtact cbd
Hello Bénédicte,
We are sorry to hear that your experience did not meet your expectations. Your satisfaction is essential to us and we would like to understand what happened regarding the product and the communication. Please feel free to contact us directly, we will be happy to assist you.
Best regards,
The Pure Extract CBD team
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Gianluca P.
Rating: 4 out of 5
following a purchase from 22/12/2025
Very good in flavor, the consistency is crumbly. Given the percentage, the effect is acceptable. I recommend it. I would like other varieties of resins of this type to try.
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Response from pure extrtact cbd
Dear Gianluca, we thank you for your positive feedback and are pleased to know that you appreciated the flavor and effect of our product. We will consider your request for additional varieties of resins and will strive to expand our offering. We remain at your disposal for any further suggestions or needs.
P
Paul J.
Rating: 4 out of 5
following a purchase from 12/12/2025
Good hhc trim, good shop
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Response from pure extrtact cbd
Hello Paul,
We sincerely thank you for your positive review and your rating of 4 out of 5! We are delighted that you appreciated our hhc trim as well as your experience in our shop. Please feel free to reach out to us if you have any other feedback or questions. See you very soon!
Best regards,
The Pure Extract CBD team
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Ricardo H.
Rating: 1 out of 5
following a purchase from 09/11/2025
The indicated day has not come
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Response from pure extrtact cbd
Hello Ricardo,
Thank you for your feedback. We are sorry to hear that your order did not arrive on time. We invite you to contact us directly so that we can resolve this issue as soon as possible. Your satisfaction is our priority.
Best regards,
The Pure Extract CBD team
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jim M.
Rating: 1 out of 5
following a purchase from 07/12/2025
still no news about my order after more than 2 weeks, I have an order confirmation, but no package tracking and customer support is not responding
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Jacopo S.
Rating: 1 out of 5
following a purchase from 11/12/2025
Unfortunately, the product is ineffective compared to others with the same tea content.
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Response from pure extrtact cbd
Good morning Jacopo,
Thank you for your feedback. We are always looking for improvements and we care about knowing the opinion of our customers. We invite you to contact us directly to further discuss your experience. We are here to help you!
Best regards,
The Pure Extract CBD team
S
smeraldo C.
Rating: 4 out of 5
following a purchase from 07/12/2025
Surely we are talking about excellent products. The only thing I notice is that, compared to the first orders, the HHC cigarettes have always been less strong than the first ones, even though I don't use them daily. Another thing I don't understand is why, after a few orders, I never receive a discount code for future purchases, which could be useful for many people who might want to try other products as well. You guys are amazing, keep it up!
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Response from pure extrtact cbd
Dear Smeraldo,
We sincerely thank you for your feedback and for the positive evaluation of our products. We apologize if you have noticed differences in the strength of the HHC cigarettes; we will take your observation into account to improve quality. As for discount codes, we will strive to find solutions that can make the shopping experience even more advantageous. We are happy that you appreciate our work and we will continue to give our best!
Best regards,
The Pure Extract CBD team
E
Emeline C.
Rating: 4 out of 5
following a purchase from 24/11/2025
A bit expensive but worth it. The delivery is fast and discreet, I approve
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Response from pure extrtact cbd
Hello Emeline,
Thank you for your review and we are delighted to hear that you appreciate the quality of our products as well as the speed of our delivery service. We understand that the price may seem high, but we are committed to offering high-quality products. Your satisfaction is our priority, and we hope to see you again soon on our site.
Best regards,
The Pure Extract CBD team
M
Michel D.
Rating: 4 out of 5
following a purchase from 02/11/2025
Good website with fast shipping. However, the product itself (Cookies HHC vape) is quite overpriced and shipping is expensive as well and the product doesn't last very long seeing how very expensive it is and comparing to other similar products. I understand it's an imported product from the US but the original US price is around half of what you pay here.
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Response from pure extrtact cbd
Hello Michel,
Thank you very much for your feedback and your rating of 4/5. We are delighted that you appreciated the speed of our shipping. We understand your concerns regarding the price of our HHC vape Cookies and the shipping fees. Please know that we do our best to offer quality products while considering import costs. Your feedback helps us improve our services, and we greatly appreciate it. Do not hesitate to contact us
T
Tapio M.
Rating: 4 out of 5
following a purchase from 05/10/2025
Order was sent quickly, product was excellent, top notch, but bags in the package should have been sealed.
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Response from pure extrtact cbd
Dear Tapio, thank you for your feedback and for rating us 4 out of 5. We're delighted to hear that you were pleased with the speed of delivery and the quality of our product. We appreciate your suggestion regarding the packaging and will certainly consider improving our sealing process for a better customer experience in the future.
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