/10
★★★★★
based on 223 reviews published
★★★★★
based on 223 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The night/thermal vision loses quality in humid weather, and I still can't connect the binoculars with the app. Otherwise, very good material
Michael D.
purchased on 29/09/2025
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Answer from QUALIOPTIC.COM
Hello Michael,
Thank you for your feedback on our binoculars! We are delighted that you appreciate the material. We understand your concerns regarding night vision in humid conditions and the connection with the app. Your satisfaction is our priority, and your comments will help us improve our products and services. Please feel free to contact us for any technical assistance.
Best regards,
The JUMELLES.COM team
Thank you for your feedback on our binoculars! We are delighted that you appreciate the material. We understand your concerns regarding night vision in humid conditions and the connection with the app. Your satisfaction is our priority, and your comments will help us improve our products and services. Please feel free to contact us for any technical assistance.
Best regards,
The JUMELLES.COM team
3
/5
★★★☆☆
Equipment delivered in good condition.
Michel J.
purchased on 06/08/2025
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Answer from QUALIOPTIC.COM
Hello Michel, thank you for your feedback regarding the delivery of your equipment. We are pleased to hear that it arrived in good condition. Please feel free to share your suggestions to improve your experience on our site, JUMELLES.COM.
2
/5
★★☆☆☆
The delivered item is not what I ordered.
Marc F.
purchased on 30/07/2025
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Answer from QUALIOPTIC.COM
Hello Marc,
Thank you for taking the time to share your experience with us. We are sorry to hear that the item received does not match your order. To resolve this issue as best as possible, we invite you to contact our customer service. We will do everything we can to assist you.
Best regards,
The JUMELLES.COM team
Thank you for taking the time to share your experience with us. We are sorry to hear that the item received does not match your order. To resolve this issue as best as possible, we invite you to contact our customer service. We will do everything we can to assist you.
Best regards,
The JUMELLES.COM team
3
/5
★★★☆☆
A small problem with the order but the after-sales service was able to do what was necessary.
Emmanuel B.
purchased on 21/06/2025
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Answer from QUALIOPTIC.COM
Hello Emmanuel, we thank you for your feedback and are delighted to learn that our after-sales service was able to resolve your problem. Your satisfaction is our priority, and we will take your comments into account to improve our service. Please do not hesitate to reach out to us for any other requests.
3
/5
★★★☆☆
Well received the package and the binoculars. However, the lens cover is cracked! Thank you
Ambroise R.
purchased on 26/05/2025
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Answer from QUALIOPTIC.COM
Hello Mr. Ambroise,
I have just become aware of your issue. Do you have a photo to share with me, and I will inform the manufacturer so they can address the issue.
Pascal
jumelles.com
I have just become aware of your issue. Do you have a photo to share with me, and I will inform the manufacturer so they can address the issue.
Pascal
jumelles.com
2
/5
★★☆☆☆
Packaging box of the glasses dented.
Nadine F.
purchased on 01/02/2025
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Answer from QUALIOPTIC.COM
Hello Mrs. Fialon, sincerely sorry for this inconvenience, but we are dependent on service providers for transport, and it is Colissimo for your shipment. We take special care with our packaging, but they are sometimes damaged by careless handling. Your case is rare, but we can do nothing.... That said, the product still arrived in good condition, and I hope it meets your needs. Best regards.
3
/5
★★★☆☆
It shakes a lot and fixing on a precise point is not easy. I think I might need to practice because it's not possible to put them on a tripod.
Chantal G.
purchased on 19/12/2024
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Answer from QUALIOPTIC.COM
Hello Chantal, thank you for your feedback on our site JUMELLES.COM. We are sorry that you encountered difficulties in fixing on a precise point with our binoculars. High magnifications can sometimes be more difficult to master, but with a little practice, you will appreciate their precision. Please feel free to contact us for any suggestions or questions. Thank you again for your 3/5 rating, it encourages us to continue improving. Have a nice day.