Customer reviews of R2MS

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 265 published reviews
5 222 84% 4 23 9% 3 12 5% 2 5 2% 1 3 1%

Summary of reviews

R2MS consistently delivers on reliability with timely and orderly fulfillment, as many reviews highlight on-time deliveries, items arriving as described, and orders matching the photos and references. The store also reinforces strong product alignment and care in handling, with numerous mentions of compliant, compatible parts and well-packaged items that meet user expectations. Customer service is repeatedly praised for attentiveness, professionalism, quick follow-up, and helpful availability, contributing to smooth communications and reassuring support. Overall, customers describe a competent, efficient team and a trustworthy supplier who provides rapid responses and reliable, accurate orders.

Reviews 1 and 4 stars

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D
Didier V.
Rating: 4 out of 5
following a purchase from 11/12/2025
Good for finding the reference. Shipping price a bit high.
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Response from R2MS
Thank you for your feedback. We are working on this issue. However, the carriers impose a minimum that is difficult for us to negotiate. Thus, in the case of low-value items like your order, the shipping part unfortunately represents a significant percentage.
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Yann D.
Rating: 4 out of 5
following a purchase from 04/09/2025
good
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Christelle J.
Rating: 4 out of 5
following a purchase from 01/08/2025
a merchandise return management a bit long but I recognize that we are in August I always found a contact on the other end of the line
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Response from R2MS
Thank you for your trust. We always do our best and you know you can count on us even in the most difficult situations
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Jean-Christophe C.
Rating: 4 out of 5
following a purchase from 23/07/2025
I easily found my products and received them in a timely manner
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Philippe R.
Rating: 1 out of 5
following a purchase from 08/06/2025
I did not receive the invoice
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Response from R2MS
Hello,
No worries.
Your invoices are in your customer account in the order history.
I have also sent it to you by email.
Have a nice day,
The R2MS team
D
Didier E.
Rating: 4 out of 5
following a purchase from 14/11/2024
Great choice of parts at a reasonable price. Delay a bit long because I think they don't have stock but everything else is perfect
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Juan B.
Rating: 4 out of 5
following a purchase from 18/11/2024
Very good except for a bit of waiting time for delivery, especially with the parts that are not in stock.
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Armel D.
Rating: 4 out of 5
following a purchase from 17/07/2024
Nothing to say except that the delivery is a bit long and DPD is not easy when you are at work.
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Christelle B.
Rating: 4 out of 5
following a purchase from 12/03/2024
Very good!
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Antonio R.
Rating: 4 out of 5
following a purchase from 13/03/2024
Very clear site.. Good product information..
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Garlan C.
Rating: 4 out of 5
following a purchase from 15/02/2024
expensive per kg it works
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2023
A bit of delay on the delivery but reassuring interlocutor and well received my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2023
Delivery costs are too expensive, they doubled the price of the product I ordered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2023
Package received on time, in accordance with the order. The invoice download was not working, but they immediately responded to my message. So very good.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 10/04/2023
Not serious about delivery times - No communication!
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Response from R2MS
Hello Sir, your order from 10/04 shipped on 28/04 for your Truvox paper bags is indeed a long delay and we understand your remark (Apart from this review, we have not found any emails from you requesting information as we respond systematically). That is why we did not apply the customs surcharges that should have been billed to you as indicated on the item you chose. Because this is not the level of service we usually offer. Items like those from the TRUVOX brand related to Brexit result in a longer delay and additional costs, especially for customs. We will better specify this information in our labels. Once again, we are sincerely sorry.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
Hello, I regret that some references are not accompanied by photos.
Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2022
Delivery on time; Product compliant but no photo on the website. It's a shame!
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Response from R2MS
We completely agree about the photos and are doing everything we can to take as many as possible. With more than 150,000 references, it is true that the impact of our efforts is not easily seen. You can also check your part by comparing it with the technical drawings of the exploded views (green box on the homepage) The R2MS team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2022
EASY AND FAST
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2021
Fast, compliant. Invoice by email received in response to request.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2021
Good, some misses but professionals overall, responsive customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2021
Very good responsive and precise customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2021
Quick response, correct navigation, fast delivery. I would have liked to be confirmed that the type of my vacuum cleaner Proxy 15 was equivalent to FA 15
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2021
fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
Delivery on time, as per the order
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/08/2020
Order placed on 08/07, we are on 09/09, still no delivery, despite reminders and promises ...
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Response from R2MS
Hello, Our logistics manager has contacted you by email, problems on the manufacturer's side have caused this delay. Sorry for the inconvenience, Best regards, The R2MS team
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