R2MS consistently delivers on reliability with timely and orderly fulfillment, as many reviews highlight on-time deliveries, items arriving as described, and orders matching the photos and references. The store also reinforces strong product alignment and care in handling, with numerous mentions of compliant, compatible parts and well-packaged items that meet user expectations. Customer service is repeatedly praised for attentiveness, professionalism, quick follow-up, and helpful availability, contributing to smooth communications and reassuring support. Overall, customers describe a competent, efficient team and a trustworthy supplier who provides rapid responses and reliable, accurate orders.
Good for finding the reference. Shipping price a bit high.
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Response from R2MS
Thank you for your feedback. We are working on this issue. However, the carriers impose a minimum that is difficult for us to negotiate. Thus, in the case of low-value items like your order, the shipping part unfortunately represents a significant percentage.
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Yann D.
Rating: 4 out of 5
following a purchase from 04/09/2025
good
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Christelle J.
Rating: 4 out of 5
following a purchase from 01/08/2025
a merchandise return management a bit long but I recognize that we are in August I always found a contact on the other end of the line
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Response from R2MS
Thank you for your trust. We always do our best and you know you can count on us even in the most difficult situations
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Jean-Christophe C.
Rating: 4 out of 5
following a purchase from 23/07/2025
I easily found my products and received them in a timely manner
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Didier E.
Rating: 4 out of 5
following a purchase from 14/11/2024
Great choice of parts at a reasonable price. Delay a bit long because I think they don't have stock but everything else is perfect
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Juan B.
Rating: 4 out of 5
following a purchase from 18/11/2024
Very good except for a bit of waiting time for delivery, especially with the parts that are not in stock.
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Pascale F.
Rating: 2 out of 5
following a purchase from 22/08/2024
bad
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Response from R2MS
Hello, We are very surprised by your review since following your complaint email, on the same day I indicated to you "Your complaint is under review. We will get back to you as soon as possible." I think you will understand that we are obliged to verify before we can respond to you. Sincere regards,
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Armel D.
Rating: 4 out of 5
following a purchase from 17/07/2024
Nothing to say except that the delivery is a bit long and DPD is not easy when you are at work.
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Christelle B.
Rating: 4 out of 5
following a purchase from 12/03/2024
Very good!
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Antonio R.
Rating: 4 out of 5
following a purchase from 13/03/2024
Very clear site.. Good product information..
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Garlan C.
Rating: 4 out of 5
following a purchase from 15/02/2024
expensive per kg it works
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Michelle L.
Rating: 2 out of 5
following a purchase from 26/12/2023
High shipping costs (over 50 euros) and long delivery time (several weeks)
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Response from R2MS
Hello Madam, Indeed this delay does not reflect the requirement we impose on ourselves to deliver our customers as quickly as possible as evidenced by the reviews already published. We can only regret this long supplier delay related to the end-of-year holidays and inventory period. The R2MS team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2023
A bit of delay on the delivery but reassuring interlocutor and well received my order
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2023
Delivery costs are too expensive, they doubled the price of the product I ordered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2023
Package received on time, in accordance with the order. The invoice download was not working, but they immediately responded to my message. So very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
Hello, I regret that some references are not accompanied by photos.
Best regards
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/10/2022
Part ordered on 25/10/22 with acknowledgment of receipt 'your order is being prepared', payment collected instantly. On 25/11/22, no delivery response 'Your order has been taken into account and we are doing our best to serve you better.' and delay postponed to the end of December 2022 (the 30th after a request for clarification). Finally, shipment of the part on 03/01/2023. Yes, on 30/12/22, it was closed, bad luck could they foresee it? Clear lack of reliability, seriousness, and honesty towards the customer.
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Response from R2MS
You are right, the situation you experienced is paradoxical even if our entire team puts all possible energy into serving you better. This is evidenced by all your requests to our various members to which you have always received a response. It is true that payment by Credit Card implies instant payment. On the other hand, the manufacturer's computer system indicated your part was available, even if later it pushed back the delivery date several times. Additionally, as with every year-end holiday period, parcel carriers are overwhelmed and this causes disruptions in deliveries. On the 30th, we were indeed present but closed to the public. We are very sorry for all these disruptions and this bad experience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 05/10/2022
Delivery time announced from 24h to 72h and delivery 15 days later. So...
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Response from R2MS
24/72 H was probably for one of your parts (especially the first 2). The delays for out-of-stock references are not mentioned. With potentially nearly 4 million references that can be ordered for us, we have a very large stock, but unfortunately not all parts. For less common parts, like your "white" brush (Ref 9100002066), manufacturers may have a bit more delay. We apologize for this inconvenience.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2022
Delivery on time; Product compliant but no photo on the website. It's a shame!
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Response from R2MS
We completely agree about the photos and are doing everything we can to take as many as possible. With more than 150,000 references, it is true that the impact of our efforts is not easily seen. You can also check your part by comparing it with the technical drawings of the exploded views (green box on the homepage) The R2MS team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2022
EASY AND FAST
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2021
Fast, compliant. Invoice by email received in response to request.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2021
Good, some misses but professionals overall, responsive customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2021
Very good responsive and precise customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2021
Quick response, correct navigation, fast delivery. I would have liked to be confirmed that the type of my vacuum cleaner Proxy 15 was equivalent to FA 15
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2021
fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
Delivery on time, as per the order
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/08/2020
I am still waiting for a response for my vacuum bags! When we send an email, there is no reply.
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Response from R2MS
Hello, A 'long delay' on this product was announced at the time of the order, it was shipped today from our premises. Best regards, The R2MS team
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