R2MS consistently delivers on reliability with timely and orderly fulfillment, as many reviews highlight on-time deliveries, items arriving as described, and orders matching the photos and references. The store also reinforces strong product alignment and care in handling, with numerous mentions of compliant, compatible parts and well-packaged items that meet user expectations. Customer service is repeatedly praised for attentiveness, professionalism, quick follow-up, and helpful availability, contributing to smooth communications and reassuring support. Overall, customers describe a competent, efficient team and a trustworthy supplier who provides rapid responses and reliable, accurate orders.
Product as described but delivered 1 month after the order despite the chronopost option. It is regrettable to discover that the product is out of stock. The extra cost of a "chrono" shipment suggests that your order will arrive quickly, which was not the case! Customer service contact remains vague about the timelines and states "shipment upon receipt from the supplier", which was respected but 30 days after the order.
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Response from R2MS
Dear Pierre, we thank you for your feedback which allows us to improve our service. We are sincerely sorry that you experienced delivery delays beyond your expectations, which do not correspond to our quality standards. This vacuum elbow was out of stock with the supplier and required a restocking delay from the factory of which we were not aware despite our repeated requests. Please be assured that we are fully committed even if this has not resolved the issue. Once again, we regret this situation.
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Didier V.
Rating: 4 out of 5
following a purchase from 11/12/2025
Good for finding the reference. Shipping price a bit high.
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Response from R2MS
Thank you for your feedback. We are working on this issue. However, the carriers impose a minimum that is difficult for us to negotiate. Thus, in the case of low-value items like your order, the shipping part unfortunately represents a significant percentage.
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Yann D.
Rating: 4 out of 5
following a purchase from 04/09/2025
good
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Robert B.
Rating: 3 out of 5
following a purchase from 25/07/2025
Note re-evaluated following an exchange with customer service.
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Response from R2MS
Thank you, Sir, for taking into account all the efforts we make every day for all our clients.
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Christelle J.
Rating: 4 out of 5
following a purchase from 01/08/2025
a merchandise return management a bit long but I recognize that we are in August I always found a contact on the other end of the line
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Response from R2MS
Thank you for your trust. We always do our best and you know you can count on us even in the most difficult situations
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Jean-Christophe C.
Rating: 4 out of 5
following a purchase from 23/07/2025
I easily found my products and received them in a timely manner
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Didier E.
Rating: 4 out of 5
following a purchase from 14/11/2024
Great choice of parts at a reasonable price. Delay a bit long because I think they don't have stock but everything else is perfect
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Juan B.
Rating: 4 out of 5
following a purchase from 18/11/2024
Very good except for a bit of waiting time for delivery, especially with the parts that are not in stock.
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Armel D.
Rating: 4 out of 5
following a purchase from 17/07/2024
Nothing to say except that the delivery is a bit long and DPD is not easy when you are at work.
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Christelle B.
Rating: 4 out of 5
following a purchase from 12/03/2024
Very good!
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Antonio R.
Rating: 4 out of 5
following a purchase from 13/03/2024
Very clear site.. Good product information..
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Paul G.
Rating: 3 out of 5
following a purchase from 31/01/2024
easy to find the right part Delivery time very, had to follow up to get things moving
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Garlan C.
Rating: 4 out of 5
following a purchase from 15/02/2024
expensive per kg it works
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/09/2023
A bit of delay on the delivery but reassuring interlocutor and well received my order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 06/09/2023
The parts are available, but they arrive 2 weeks after the order!!! The parts are not available at R2MS, they are available from the manufacturer! That makes a big difference. Compliant parts, well packaged.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2023
Delivery costs are too expensive, they doubled the price of the product I ordered
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/06/2023
Telephone service not knowledgeable enough
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/06/2023
Package received on time, in accordance with the order. The invoice download was not working, but they immediately responded to my message. So very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2023
Hello, I regret that some references are not accompanied by photos.
Best regards
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/04/2022
Very long delay
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Response from R2MS
Hello, A delivery time longer than normal is possible depending on the delivery times of our manufacturers, which we are unfortunately dependent on. We strive to do our best and fastest every day. Thank you for your understanding, Have a nice day, The R2MS team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/05/2022
Delivery on time; Product compliant but no photo on the website. It's a shame!
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Response from R2MS
We completely agree about the photos and are doing everything we can to take as many as possible. With more than 150,000 references, it is true that the impact of our efforts is not easily seen. You can also check your part by comparing it with the technical drawings of the exploded views (green box on the homepage) The R2MS team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2022
No issues with the site and products, however you should change your delivery service, the order was not delivered on the indicated date without valid reason...
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Response from R2MS
Hello, Thank you for your feedback, we will pass the information to the carrier. Please do not hesitate to contact us when this happens so that we can find a solution as soon as possible. We apologize for the delay and the inconvenience caused! Have a nice day, The R2MS team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/04/2022
Lack of photos
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Response from R2MS
Hello, We are doing our best to enrich our product photo database (a new process will be implemented in the coming weeks for this) but we manage over 180,000 references and the manufacturers themselves do not necessarily have the photos, so it is complicated to have them all. Thank you for your feedback, The R2MS team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2022
EASY AND FAST
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 07/12/2021
Disappointed with the delivery, DPD asked to be home from 12 to 3 PM with a code to provide to the delivery person to find the package on the trash can in front of the house in the evening.
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Response from R2MS
We are sorry to hear that and have reported the information to the carrier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/05/2021
Fast, compliant. Invoice by email received in response to request.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/05/2021
Good, some misses but professionals overall, responsive customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/04/2021
Very good responsive and precise customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2021
Quick response, correct navigation, fast delivery. I would have liked to be confirmed that the type of my vacuum cleaner Proxy 15 was equivalent to FA 15
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/03/2021
Bad point for transport by DPD for a package of 0.05 kg, the post would do the job just as well without a huge van. The customer service is super professional and responsive
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2021
fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2021
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/12/2020
Delivery on time, as per the order
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/11/2020
DIFFICULT TO FIND THE PART BY BRAND
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/08/2020
Not very satisfied with the service 3 packages to make the battery work.
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