RACER 1927 consistently delivers through fast, reliable shipping and well-packaged orders, with many customers praising the speed from ordering to delivery and the accuracy of product descriptions. The product quality stands out, particularly with gloves praised for fit, flexibility, grip, and protective feel, as well as overall durability and material feel. The shopping experience is described as easy to navigate, clear, and user-friendly, with responsive customer service and straightforward return processes noted in several interactions. Customers also highlight consistent availability of detailed product information and the site’s efficient handling of exchanges and repairs, contributing to a dependable, satisfying shopping experience.
I don't rate the product which is excellent, but the service.
Hyper long delivery almost 1 month to deliver in the capital ...
No feedback or empathy, to announce a new delivery.
The minimum: an email? a text? a mobile call?
Nothing, nada.
For the next purchase, you have lost a customer.
When you are a merchant on the internet, it's at least a bit of communication with the customer ...
It's Chronosposte who announces by text that it's delivered without saying what and who is the sender. Great!
Fortunately, Racer doesn't have a store in Paris, lol.
In short, a zero point on communication and quality of service.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 28/07/2023
Hello,
The site is well made, intuitive navigation, you don't have to search for the desired item. The delivery arrived within a normally reasonable time. The only downside for me is the sizes; after consulting, measuring, and choosing the size based on the chart, I find the gloves a bit small.
No matter, they are summer gloves, summer doesn't last forever.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 04/06/2023
Very fast delivery to the Auchan point but complicated because Auchan does not work with the carrier mandated by RACER (???)
RACER reacted instantly to provide the appropriate information
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Acheteur V.
Rating: 1 out of 5
following a purchase from 30/05/2023
Hello, the Ronin red/white/black summer gloves are not red as on your site, the European red color. It's the red from China. My new motorcycle is European red. For me, the gloves and the motorcycle need to be the same color. I am not happy. What do you propose for me? Conor
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Acheteur V.
Rating: 1 out of 5
following a purchase from 05/05/2023
I ordered two pairs of heated gloves and one pair was missing batteries. The boxes were still sealed so customs or the carrier have not removed them. I have contacted customer service yet still do not have batteries being sent.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 16/03/2023
Clear, correct, brief, effective
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Acheteur V.
Rating: 4 out of 5
following a purchase from 11/03/2023
Pleased with my gloves and now an extra set of batteries will make them last all day
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Acheteur V.
Rating: 1 out of 5
following a purchase from 07/03/2023
Very disappointed with this site. The product seems to be of good quality but it is too big. I wanted an exchange or a refund but impossible to contact customer service… I am left with unusable gloves because they are too big. I would like to be contacted. Thank you
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Acheteur V.
Rating: 4 out of 5
following a purchase from 04/03/2023
Easy to order, quickly shipped.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 04/02/2023
Fast shipping
Customer service easily reachable
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Acheteur V.
Rating: 4 out of 5
following a purchase from 06/02/2023
Good site to find the product. The indicated size seems a bit large to me. I had to change and take the smaller size. I had difficulty finding the process to follow for the exchange. Once found, the refund and exchange were very quick. Thank you
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Acheteur V.
Rating: 4 out of 5
following a purchase from 13/02/2023
Very good but does not offer protection against finger chafing... I regret them!
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Acheteur V.
Rating: 1 out of 5
following a purchase from 05/02/2023
Absolutely ineffective customer service, the order was not suitable but impossible to return it as no return label available. Despite an email to customer service 10 days ago, no follow-up was given to my complaint.
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Response from RACER 1927
Hello, could you please give me your order number so I can process your request? Thank you very much, Stephanie
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Acheteur V.
Rating: 4 out of 5
following a purchase from 30/01/2023
There is missing on website different languages, like in this form to choose best language in the world like English. :-)
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Response from RACER 1927
Hello, our website is in different languages as English. You may find them in our footer:)
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Acheteur V.
Rating: 4 out of 5
following a purchase from 29/01/2023
Fast delivery,
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Acheteur V.
Rating: 4 out of 5
following a purchase from 20/01/2023
Very fast delivery, perfect.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 29/01/2023
A smooth site containing the main information prior to choices.
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Acheteur V.
Rating: 1 out of 5
following a purchase from 24/01/2023
Hello, I am trying to contact you via your form to return my eglove4 product because I cannot on the site as it remains shipped and not delivered. Sincerely, your customer service is non-existent. I wish to be called back and for you to take care of this return/change of these gloves.
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Response from RACER 1927
Hello Marc, can you tell me your order number? Thank you
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Acheteur V.
Rating: 1 out of 5
following a purchase from 27/01/2023
The product looks beautiful but does not work. I contacted support but have not heard back in 48 hours. I bought these gloves for a ski trip and was not able to use them.
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Response from RACER 1927
Hello Maria, did you get the feedback?
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Acheteur V.
Rating: 4 out of 5
following a purchase from 22/01/2023
Description matches the product. The photos and video present the product well.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 24/01/2023
Cocorico
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Acheteur V.
Rating: 4 out of 5
following a purchase from 23/01/2023
I am satisfied with the battery life and I hope it will last.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 11/01/2023
Pleasant site, fast delivery
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Acheteur V.
Rating: 4 out of 5
following a purchase from 10/12/2022
Nothing to say
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Acheteur V.
Rating: 4 out of 5
following a purchase from 16/12/2022
Complete site and simple purchase to make
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Acheteur V.
Rating: 4 out of 5
following a purchase from 19/12/2022
Except for the first delivery that I did not receive, you reacted well
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Acheteur V.
Rating: 4 out of 5
following a purchase from 27/11/2022
Fast delivery
Packaging box much too large: not very ecological and cumbersome (the package had to be dropped off at a relay point because it did not fit in my standardized mailbox)
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Acheteur V.
Rating: 4 out of 5
following a purchase from 25/10/2022
I wouldn't have anything to say if it weren't for the lack of information regarding my order which arrived in a different color than the one I ordered.
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Response from RACER 1927
Hello, we are sorry that your order did not give you complete satisfaction due to a color error. You have 30 days to return your order if you wish. Best regards
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Acheteur V.
Rating: 4 out of 5
following a purchase from 01/10/2022
Easy and pleasant site (less simple in mobile version)
Fast and quality delivery.
The gloves currently slip depending on the reins used, will see later.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 18/07/2022
The shipping of orders is very fast, nothing to say about that, however for an exchange it is significantly longer and more difficult, almost a month... Regarding the exchange, I will only give one star.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 08/07/2022
The navigation is intuitive. The visualization of the products is simple and effective. Just be careful with the color of the products. The shade is slightly different.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 06/07/2022
Fast delivery
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Acheteur V.
Rating: 4 out of 5
following a purchase from 30/03/2022
Good presentation. Easy access to the proposed products.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 26/02/2022
Very good test; I regret that the heating duration is ultimately quite short.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 08/02/2022
Very good contact
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Acheteur V.
Rating: 4 out of 5
following a purchase from 04/02/2022
The order has still not been delivered. According to the carrier, I should have it on February 14.
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Acheteur V.
Rating: 4 out of 5
following a purchase from 27/01/2022
Product conforms, very pleasant and received very quickly! I don't rate it very well because I haven't had the chance to try them yet, but for now, it's a flawless performance!
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Acheteur V.
Rating: 1 out of 5
following a purchase from 30/12/2021
I requested an exchange. The process is really complicated. I dropped off my package at a TNT drop-off point more than a week ago and I still have no news
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Response from RACER 1927
Hello,
Your promo code has been generated, we invite you to check your email to retrieve it and reorder today.
Best regards,
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Acheteur V.
Rating: 1 out of 5
following a purchase from 19/11/2021
A real disaster! First contact on October 27, 2021 with customer service, one of my gloves is damaged, I asked twice if it was possible to exchange the defective glove and I never got a response. I returned the complete pair on November 29, I was told it was not repairable, I asked again if it was possible to buy a glove: no response, I requested the return on December 6, on December 26 I still received nothing, I followed up by phone and my pair of gloves was returned to me on December 27… 2 months to process this case!!!
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Response from RACER 1927
Hello Sir,
We are sorry for the processing time of your request, with the arrival of winter the requests increase considerably and our processing times do as well.
We do not offer the sale of gloves individually, only a complete pair of gloves.
However, I invite you to contact us at [email protected] to benefit from a discount code for your next purchase on our site.
Best regards,
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Acheteur V.
Rating: 4 out of 5
following a purchase from 20/12/2021
Very fast delivery, but the carrier TNT did not come to the house, he directly put the package in a relay point: watch your texts so you don't miss your package!
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