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A
Rating: 4 out of 5
Very good but does not offer protection against finger chafing... I regret them!
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Customer reviews of RACER 1927
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 087 published reviews
Summary of reviews
RACER 1927 consistently delivers through fast, reliable shipping and well-packaged orders, with many customers praising the speed from ordering to delivery and the accuracy of product descriptions. The product quality stands out, particularly with gloves praised for fit, flexibility, grip, and protective feel, as well as overall durability and material feel. The shopping experience is described as easy to navigate, clear, and user-friendly, with responsive customer service and straightforward return processes noted in several interactions. Customers also highlight consistent availability of detailed product information and the site’s efficient handling of exchanges and repairs, contributing to a dependable, satisfying shopping experience.
Reviews 2 and 4 stars
Reset filtersA
Rating: 2 out of 5
I did not receive the user manual for the overshoes but the one for the gloves. Can you send it to me?
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A
Rating: 4 out of 5
There is missing on website different languages, like in this form to choose best language in the world like English. :-)
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Response from RACER 1927
Hello, our website is in different languages as English. You may find them in our footer:)
A
Rating: 4 out of 5
Fast delivery,
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A
Rating: 4 out of 5
Very fast delivery, perfect.
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A
Rating: 4 out of 5
A smooth site containing the main information prior to choices.
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A
Rating: 4 out of 5
Description matches the product. The photos and video present the product well.
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A
Rating: 4 out of 5
Cocorico
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A
Rating: 2 out of 5
No news about my return request. The gloves are too big and do not match the measurements taken. No possible phone contact.
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Response from RACER 1927
Hello Bruno, did you get your return? Thank you.
A
Rating: 4 out of 5
I am satisfied with the battery life and I hope it will last.
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A
Rating: 4 out of 5
Pleasant site, fast delivery
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A
Rating: 4 out of 5
Nothing to say
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A
Rating: 4 out of 5
Complete site and simple purchase to make
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A
Rating: 4 out of 5
Except for the first delivery that I did not receive, you reacted well
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A
Rating: 2 out of 5
I had to try several times to be able to use my credit.
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Response from RACER 1927
Hello,
Indeed it was complicated due to a small exceptional bug on our site. We are sorry and hope that your products bring you complete satisfaction.
The RACER customer service.
Indeed it was complicated due to a small exceptional bug on our site. We are sorry and hope that your products bring you complete satisfaction.
The RACER customer service.
A
Rating: 2 out of 5
I did not receive the item corresponding to my order and the customer service response is taking time...
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Response from RACER 1927
Hello, can you please provide me with your order number so we can process your case?
Not having received a response to our exchange, we assume that your problem has been resolved by our sales service.
Not having received a response to our exchange, we assume that your problem has been resolved by our sales service.
A
Rating: 2 out of 5
very annoyed for expensive gloves that are not warm at all
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Response from RACER 1927
Hello Pauline, could you please tell me your glove model? Best regards
A
Rating: 4 out of 5
Fast delivery
Packaging box much too large: not very ecological and cumbersome (the package had to be dropped off at a relay point because it did not fit in my standardized mailbox)
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Packaging box much too large: not very ecological and cumbersome (the package had to be dropped off at a relay point because it did not fit in my standardized mailbox)
A
Rating: 4 out of 5
I wouldn't have anything to say if it weren't for the lack of information regarding my order which arrived in a different color than the one I ordered.
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Response from RACER 1927
Hello, we are sorry that your order did not give you complete satisfaction due to a color error. You have 30 days to return your order if you wish. Best regards
A
Rating: 4 out of 5
Easy and pleasant site (less simple in mobile version)
Fast and quality delivery.
The gloves currently slip depending on the reins used, will see later.
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Fast and quality delivery.
The gloves currently slip depending on the reins used, will see later.
A
Rating: 2 out of 5
The 2 pairs of gloves were available. They were shipped on Monday the 25th and yet are not delivered on the 31st
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Response from RACER 1927
Hello, did you receive your gloves?
A
Rating: 4 out of 5
The shipping of orders is very fast, nothing to say about that, however for an exchange it is significantly longer and more difficult, almost a month... Regarding the exchange, I will only give one star.
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A
Rating: 4 out of 5
The navigation is intuitive. The visualization of the products is simple and effective. Just be careful with the color of the products. The shade is slightly different.
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A
Rating: 4 out of 5
Fast delivery
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A
Rating: 4 out of 5
Good presentation. Easy access to the proposed products.
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A
Rating: 4 out of 5
Very good test; I regret that the heating duration is ultimately quite short.
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A
Rating: 4 out of 5
Very good contact
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A
Rating: 4 out of 5
The order has still not been delivered. According to the carrier, I should have it on February 14.
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A
Rating: 4 out of 5
Product conforms, very pleasant and received very quickly! I don't rate it very well because I haven't had the chance to try them yet, but for now, it's a flawless performance!
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A
Rating: 2 out of 5
My gloves do not heat up enough, even after buying new (expensive) batteries as recommended by Racer. Furthermore, I regret the quality of the delivery service in Belgium from DHL.
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Response from RACER 1927
Hello,
For over 40 years, Racer has designed, manufactured, and marketed heated gloves with the goal of providing the best service to its customers. We have taken your comments into account.
In order to try to best address your questions, we would like to explain our scientific and technical approach. The innovation of the heated glove relies on a technical process: the incorporation of a heating system within the glove's textile and on a fine understanding of the thermophysiology of the hand. It is this combination of knowledge of thermophysiology and technological innovation that allows us to best address the issue of combating the cold with a heated glove.
Your hands are a zone of constant heat exchange between your body (which maintains a constant temperature of 37°C) and the outside environment (which is by definition extremely variable). When exposed to the cold, in order to protect its constant temperature of 37°C, your body will reduce its heat loss to the outside. This results in a decrease in the temperature of your skin, particularly marked at your extremities (feet, hands, face). This drop in temperature will lead to numbness in your fingers and pain. These pains can persist even when your fingers warm up (the phenomenon of frostbite).
The heated glove developed by Racer aims to limit these undesirable phenomena.
Regardless of the heated glove you have:
• The design of the heating system follows the anatomical areas of interest (areas rich in thermal receptors and vascular zones).
• The heating system has been designed to provide an optimal temperature (warm enough for a comfortable feeling, not too hot to avoid burns)
• Depending on your setting, the heating system (1 and 2 bars = physiological monitoring of skin temperature, 3 bars = continuous heating) allows for an adjustment of heating intensity.
• The heating time is less than 180 seconds to achieve a gain of more than 10°C when you turn on your glove.
• We implement a specific and complete safety control at all levels: material, software, and textile, to ensure maximum safety of the system.
The Racer range of heated gloves and mittens adapts to different environmental conditions.
It is important to choose your heated glove based on your use and the environmental conditions (temperature, wind) where you will use it.
Finally, it is important to follow usage rules:
• Choose your glove well based on the use you make of it
• When exposed to the cold (negative temperature or a combination of low temperature and wind), it is imperative to avoid cooling your fingers initially and then putting on your gloves. Before exposing yourself to the cold, we recommend putting on a pair of under-gloves (silk or ceramic type). The use of these under-gloves will help you avoid cooling your fingers and having to warm them up afterward. Put on your heated glove as soon as possible. If needed, you can keep your pair of under-gloves on.
• We advise you to turn on your heated glove in your home so that you have a warm glove when you put it on.
• Be careful not to have damp hands as moisture conducts cold more.
• You should have a little space between your glove and your fingers: the layer of air is insulating. Importance of the right glove size
• Don't hesitate to move your fingers, which promotes blood return that will bring you warmth at 37°C.
Hoping to have best answered your questions.
For over 40 years, Racer has designed, manufactured, and marketed heated gloves with the goal of providing the best service to its customers. We have taken your comments into account.
In order to try to best address your questions, we would like to explain our scientific and technical approach. The innovation of the heated glove relies on a technical process: the incorporation of a heating system within the glove's textile and on a fine understanding of the thermophysiology of the hand. It is this combination of knowledge of thermophysiology and technological innovation that allows us to best address the issue of combating the cold with a heated glove.
Your hands are a zone of constant heat exchange between your body (which maintains a constant temperature of 37°C) and the outside environment (which is by definition extremely variable). When exposed to the cold, in order to protect its constant temperature of 37°C, your body will reduce its heat loss to the outside. This results in a decrease in the temperature of your skin, particularly marked at your extremities (feet, hands, face). This drop in temperature will lead to numbness in your fingers and pain. These pains can persist even when your fingers warm up (the phenomenon of frostbite).
The heated glove developed by Racer aims to limit these undesirable phenomena.
Regardless of the heated glove you have:
• The design of the heating system follows the anatomical areas of interest (areas rich in thermal receptors and vascular zones).
• The heating system has been designed to provide an optimal temperature (warm enough for a comfortable feeling, not too hot to avoid burns)
• Depending on your setting, the heating system (1 and 2 bars = physiological monitoring of skin temperature, 3 bars = continuous heating) allows for an adjustment of heating intensity.
• The heating time is less than 180 seconds to achieve a gain of more than 10°C when you turn on your glove.
• We implement a specific and complete safety control at all levels: material, software, and textile, to ensure maximum safety of the system.
The Racer range of heated gloves and mittens adapts to different environmental conditions.
It is important to choose your heated glove based on your use and the environmental conditions (temperature, wind) where you will use it.
Finally, it is important to follow usage rules:
• Choose your glove well based on the use you make of it
• When exposed to the cold (negative temperature or a combination of low temperature and wind), it is imperative to avoid cooling your fingers initially and then putting on your gloves. Before exposing yourself to the cold, we recommend putting on a pair of under-gloves (silk or ceramic type). The use of these under-gloves will help you avoid cooling your fingers and having to warm them up afterward. Put on your heated glove as soon as possible. If needed, you can keep your pair of under-gloves on.
• We advise you to turn on your heated glove in your home so that you have a warm glove when you put it on.
• Be careful not to have damp hands as moisture conducts cold more.
• You should have a little space between your glove and your fingers: the layer of air is insulating. Importance of the right glove size
• Don't hesitate to move your fingers, which promotes blood return that will bring you warmth at 37°C.
Hoping to have best answered your questions.
A
Rating: 4 out of 5
Very fast delivery, but the carrier TNT did not come to the house, he directly put the package in a relay point: watch your texts so you don't miss your package!
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A
Rating: 4 out of 5
Some bugs from an iPad
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A
Rating: 4 out of 5
Some bugs from an iPad
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A
Rating: 2 out of 5
Complicated returns because of several steps.
The carrier never delivers to the home claiming absence even though they did not come to the house
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The carrier never delivers to the home claiming absence even though they did not come to the house
Response from RACER 1927
Hello Sir,
returns are made via the link https://sav.racergloves.com/ to offer you total transparency and tracking of your file.
We work with carriers who offer delivery in 24/48h at the most interesting rate, however, it may happen that the delivery person fails to deliver to you correctly, independently of our will.
You can therefore contact the carrier in question directly for any questions regarding delivery issues.
Best regards
returns are made via the link https://sav.racergloves.com/ to offer you total transparency and tracking of your file.
We work with carriers who offer delivery in 24/48h at the most interesting rate, however, it may happen that the delivery person fails to deliver to you correctly, independently of our will.
You can therefore contact the carrier in question directly for any questions regarding delivery issues.
Best regards
A
Rating: 4 out of 5
Why is the price on the box cheaper than on the site
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A
Rating: 4 out of 5
The site is well made and intuitive
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A
Rating: 4 out of 5
Functional site, lacks a clearer zoom and situational photos of the products
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A
Rating: 2 out of 5
Heated gloves purchased in November 2018 used 3 months in the year (50 km/day 4 days/week). In 2019 when I resumed using the gloves in November, batteries dead (used 3 months in 2018). November 2021 batteries dead; new ones provided by customer service (thank you ++) used for 2 days and the heated gloves no longer heat even though batteries charged... too bad given the price of the gloves
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A
Rating: 4 out of 5
Simple. Missing notices to load in pdf.
Several items are out of stock.
Other than that, nothing to say
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Several items are out of stock.
Other than that, nothing to say
A
Rating: 4 out of 5
Ultra fast delivery time, a small downside I would have liked to be informed at the time of ordering that there would be customs fees to add to the price of the gloves.
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