Customer reviews of RACER 1927

Nice site but on the bike equipment part, it's hard to understand the differences between the 3 product ranges.
Nothing too serious but a little explanation would be welcome to facilitate the choice.

I purchased 2 pairs of Ventus gloves XL and S on your Racer1927 site and for your information, putting on and taking off the gloves is a test of strength...... I had to make 2 modifications.

1. Additional opening to facilitate hand entry.

2. Added a tab for better grip at the glove opening, impossible to open when wearing the gloves.

For your information, I have always worn Racer gloves and have always been satisfied, but this time, no.

The site is practical but not very ergonomic.

Very very long restocking, but quality product and fast delivery

Big delivery problems. The pickup point proposed on the site was actually not one. My package went to the TNT agency which is more than 30 minutes away without notifying me.

ok ok

The brand is losing some of my trust, I have owned various heated motorcycle gloves for 8 years. A pair of heated motorcycle gloves broke down 2 months after the warranty, bad luck, but the gear is ultimately quite expensive and not so high quality... low resistance to cold in battery-free mode even at full power, low resistance to heavy autumn rain in less than 30 minutes gloves soaked through by water entering via the tightening system. So not great...
However, customer service is quick to respond, I am now waiting to see if the repair of the gloves will work.

easy

Gloves apparently of good quality, but too small despite taking measurements before purchase. Unfortunately, return shipping costs are at the customer's expense. This will not encourage me to order another size or other products in the future.

Very poorly made site.

I had some trouble placing my order due to a size issue. But the person I spoke to on the phone (very nice) advised me. Conclusion: it's great, but not always intuitive to find size information

compliant items and fast delivery.

Quickly found what I was looking for, great.

Size question: The L was too short for the fingers so I took the XL which has a hand width a bit too large. Otherwise nice product.

Hello the site is good and the delivery too but the product itself does not meet my expectations. The glove hurts my hand on the head of the metacarpal. The internal seams of the gloves where the heating cables pass stick out and press very unpleasantly on the back of the hand. Do you have a solution to propose to me? Thank you.

Site a bit slow

chaotic delivery with the relay point, but well taken over by Racer staff

Heavy jacket > 1 kg compared to some at 350 g.
Very good waterproofing and covers the legs well.
Very limited breathability due to the weight and polyester material.
The side openings and buttoning are very practical for pedaling

I am a regular customer. I have never been disappointed. A responsive service and a quality range. I remain loyal to the brand

Very good site, glad to have discovered it. I highly recommend.

Navigation quite fast and clear, efficient

Reactive customer service

Very satisfied with the product. Be careful when choosing the size (men/women/unisex) to take the corresponding table. Customer service is very good.

Perfect navigation.
Perfect delivery as well.

The site is good! However, the package was supposed to be delivered to my home but that was not the case!

The first navigation page allows you to choose your equipment well.
Inside (motorcycle gloves)
Listing too long. Better to break down:
mid-season, summer, winter.
Improve details that are often basic for all gloves.
Interesting information for winters, indication of cold resistance by indicating degrees. Often overestimated

There was a delivery problem, not at all from Racer, customer service reacted very quickly

Product ordered available on the site but not in reality. Another color same product. Satisfied. Very fast delivery. Very good quality product.

Perfect color
Nothing to say

nothing to report

Order shipped and delivered in 48h
top! Product conforms to the expected quality perfect! However, weak point: no Relay Point offered in my city (strange because it's the first time this has happened to me during an Ecom order) so shipping costs despite an order of over 100 euros....

Easy and quick order. Product meets my expectations. The gloves are warm and comfortable.

Good pair of gloves, nothing to say about the quality/price ratio, stitching finish needs improvement, but nothing serious a quick burn will fix it. For size, I have large hands with fairly thin fingers, size 9 fits me like a glove.

It was a bit of a problem, it arrived just in time for Christmas gifts.

Fast delivery but high shipping costs.

Good product. Useful in negative temperature periods. I bought my first pair of bike gloves in 2017 and encountered a problem with one glove (bad electrical contact in 2023). I preferred to buy a new pair with the discount rather than repair the defective glove. Indeed, I didn't want to take the risk of having a defect on the second glove within a more or less short time. The cost of these two repairs would have been the same as the price of a new pair of gloves with the discount if the same discount had been offered to me. However, regarding the maintenance of these gloves, one can regret that they are not washable. Indeed, there is an unpleasant odor due to sweating. If solutions exist to eliminate it, I would be happy to know about them. As for the after-sales service and delivery times, it's perfect.

I found what I was looking for.

Hello,
The site is well made, intuitive navigation, you don't have to search for the desired item. The delivery arrived within a normally reasonable time. The only downside for me is the sizes; after consulting, measuring, and choosing the size based on the chart, I find the gloves a bit small.
No matter, they are summer gloves, summer doesn't last forever.

Very fast delivery to the Auchan point but complicated because Auchan does not work with the carrier mandated by RACER (???)
RACER reacted instantly to provide the appropriate information

I ordered a pair of motorcycle gloves (the Meta 4); super product, excellent ventilation, very soft leather, lightweight, I highly recommend these gloves for summer, I chose one size smaller than my usual size, perfect finger length, a bit tight at first, but the leather is starting to stretch, they will soon be perfect.
I want to highlight Racer's responsiveness, order shipped the same day; however, the delivery service from TNT/Fedex is downright pathetic, they don't show up and allow themselves to report that the recipient was absent and that it was impossible to notify, and this happened for 2 consecutive days (this surely allows them to improve their stats, it's pathetic). Moreover, I am still looking on their site for how to reschedule a delivery; in the end, I had to go to their agency and struggle to retrieve my package (a real sketch...). Too bad, without this unfortunate experience, I would have given 5 stars without any problem. I still highly recommend the Racer1927 site, but please change carriers.