Customer service no problem responds quickly enough to mail ... On the other hand, shipping services could be much better. I'm waiting more than a month to receive a retro box 4'''and in my opinion, the amount should only be withdrawn when the package is sent.
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bruno D.
Rating: 4 out of 5
following a purchase from 16/07/2024
Good order turnaround and very good service.
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Mélanie A.
Rating: 3 out of 5
following a purchase from 16/07/2024
Console not working customer service not very present but I hope to be satisfied when I get the new console.
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Olivier C.
Rating: 4 out of 5
following a purchase from 09/06/2024
Despite a delay in delivery, the team always responded promptly to my follow-up requests, and I was even compensated for the inconvenience. As for the product, it perfectly met my expectations. I highly recommend this store for your retrogaming desires!
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Bernard B.
Rating: 2 out of 5
following a purchase from 14/06/2024
Delay very long 1 month in more obliged to call several times because in the event of problem of their share one but not held with the current one.
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John M.
Rating: 4 out of 5
following a purchase from 07/06/2024
Late.... But compliant, good product.
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STEPHANE F.
Rating: 4 out of 5
following a purchase from 03/06/2024
Serious store
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Saphir B.
Rating: 4 out of 5
following a purchase from 07/06/2024
The MicroSD cards for Steam Deck were a pleasant surprise. It would be nice to have SD cards for more consoles like Wii & Wii U and 3DS.
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Gael L.
Rating: 4 out of 5
following a purchase from 19/05/2024
Very satisfied with my retrobox 2 despite the delay in placing my order.
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Christophe Alain P.
Rating: 2 out of 5
following a purchase from 23/04/2024
Ridiculous packaging, the documentation is symbolic and unprofessional. Between ordering the memory cards and delivery... 1 month passed. It was a birthday present. Don't be in a hurry
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Jimmy D.
Rating: 4 out of 5
following a purchase from 02/05/2024
PS2 sd card for steam deck Oled order 02/05 received shipped 12/05 and received 15/05! Two weeks for a 24/72H delivery at 10€ is average. But delighted to have it and to be able to play with it. Thanks
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Arnaud B.
Rating: 4 out of 5
following a purchase from 28/04/2024
Received quickly, connection and start-up hyper simple, it's a joy to play all those old games again! The instructions provided are a little too simple and I would have liked more information and details on the menu options. I am nevertheless satisfied with my purchase and I recommend it 😃
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Richard B.
Rating: 2 out of 5
following a purchase from 18/04/2024
After ordering, I received the console fairly quickly, but there were a few problems with it once it was up and running (juice cut on the casing and inability to get sound despite digging into the settings), so "unfortunately" I asked for a return (refund).
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Julien P.
Rating: 2 out of 5
following a purchase from 06/04/2024
The screen regularly jumps when playing games. The controller doesn't fit the diagonal, so many fighting games are unplayable.
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Roland R.
Rating: 1 out of 5
following a purchase from 06/04/2024
The card is not working properly. I sent an email and got no response.
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Marc L.
Rating: 4 out of 5
following a purchase from 27/03/2024
Impeccable except for the delivery. I had asked for the parcel at my address, I had to go to a relay.
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David G.
Rating: 4 out of 5
following a purchase from 18/03/2024
Fast, efficient. As purchased. However, questions not always answered.
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laurent G.
Rating: 3 out of 5
following a purchase from 13/02/2024
One regret: the controller supplied is not the one described in the user manual, and I had to fumble to find the key combinations I needed to navigate the machine.
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Damien M.
Rating: 3 out of 5
following a purchase from 14/02/2024
Perfect product Customer service very slow to respond
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Michael T.
Rating: 4 out of 5
following a purchase from 08/02/2024
very good product,but a few games(which are important for me like mario kart gp)dont work,thats sad.
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Fabien J.
Rating: 4 out of 5
following a purchase from 18/01/2024
Small problem with the delivery, quickly forgotten by a commercial solution.
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Philippe D.
Rating: 4 out of 5
following a purchase from 24/01/2024
Super Happy with my purchase, the price is a bit excessive but it's worth it for retrogaming enthusiasts like me 👍
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Axel B.
Rating: 3 out of 5
following a purchase from 31/01/2024
Fast and accurate service
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jeremy G.
Rating: 3 out of 5
following a purchase from 07/01/2024
Top price
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martin T.
Rating: 1 out of 5
following a purchase from 09/12/2023
Bah frankly disappointed. I bought a micro sd that doesn't work on my rasberry PI .... The service department asked me to do a lot of things when I had another sd that worked well on the rasberry with another software ... By dint of removing and putting back the sd and with the stress I dropped the sd which slipped under the floorboard.... In short, it was a real bummer (I'm not going to dismantle the floor for that .... Deg I just made carrot 100 balls!
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Nicolas S.
Rating: 4 out of 5
following a purchase from 01/01/2024
1st order disappointed.2nd order exceptional
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CHRISTOPHE A.
Rating: 4 out of 5
following a purchase from 30/12/2023
Fast, straightforward gameplay. I've just bought it and it's got my head spinning. Only one problem so far: beating the addiction!
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Anthony L.
Rating: 3 out of 5
following a purchase from 07/12/2023
Product did arrive, however, not within the announced timeframe (much later😒) and all because of a Steam deck model issue, in fact they told me about a compatibility problem between the micro SD card and OLED Steam decks, which according to their latest test, still needs to be reworked. Except that I don't have this model at all, so as a result I've had a 15-day delay in delivery for this bullshit. So for other customers (batocera micro sd card for Steam deck), specify the Steam deck model, otherwise it'll be like me. Apart from that, it works fine, just a bit of trouble at first to configure everything on a TV, because obviously there are no instructions.
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Franck T.
Rating: 4 out of 5
following a purchase from 15/12/2023
Good delivery A little disappointed with the image quality and some games don't work, especially on Atari. Lack of explanations on how to use the console. Si non trop cool de retrouver des jeux d'enfance
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Clément F.
Rating: 3 out of 5
following a purchase from 30/11/2023
Nice products but lack of information on the site like the non-compatibility of Steam cards on oled, the after-sales service does not follow it's a shame and frustrating. I'm currently waiting for my Steam cards to be updated and for my shipping costs to be refunded.
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Anthony R.
Rating: 4 out of 5
following a purchase from 13/12/2023
Impeccable delivery, product conforms to what I expected despite some bugs on certain games like FIFA 12 and I was unable to connect a PS4 controller, otherwise very happy with my purchase.
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daniel P.
Rating: 4 out of 5
following a purchase from 14/12/2023
Small problem due to a bug on but delivered quickly once fifteen discussed. Card very well parametre m, the games are tops bravo and thank you
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Abdul R.
Rating: 2 out of 5
following a purchase from 23/11/2023
It's over priced alot of games don't work. Same Games are duplicate and most important they ship the item so you pay very high custom charges. The console had a software update so I updated it now all the games stop working and sound is messed up if they do work. The company said you should not update the software, its their company update .AVOID AT ALL COSTS THEY DONT HELP. Wasted over £350 including cusom charges.
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Damien B.
Rating: 4 out of 5
following a purchase from 09/12/2023
as described and as I expected
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Rodrigo D.
Rating: 4 out of 5
following a purchase from 10/12/2023
Parcel received, unpacked 1 week later and found that I had not received the Arcade stick ordered. Without any information or a note from them, I had to contact them and was informed that it was out of stock. I had the feeling that they'd simply missed the deal and that if I hadn't said anything I'd never have received the Arcade Stick. Apart from this incident, the RetroBox 8 is great.
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MOEZ G.
Rating: 4 out of 5
following a purchase from 08/12/2023
Very good purchase but unfortunately some of the games indicated don't work (ocean hunter, behind ennemy line model3, resident evil6, too many games in jap that exist in fr) So very good but for the price you can expect a better finished product. Hence the 4/5
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Faustino P.
Rating: 4 out of 5
following a purchase from 21/10/2023
Quite happy with my purchase and delivery. Some games on the emulator of some consoles were not playable or had a bug unfortunately. But on the whole it was fine.
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Carlos S.
Rating: 3 out of 5
following a purchase from 26/10/2023
In the Batocera SD card for SteamDeck, there are quite a few games, notably Neo-Geo, which don't work at all despite the change of emulator, etc. I was obliged to buy an SD card for SteamDeck on aliexpres in order to recover these games. I had to buy an SD card for SteamDeck on aliexpres to get these games back, because I was so fond of them. Fortunately, neo-geo games work on this card. A retrogaming boy tried to fix the problem remotely, despite the two hrs of remote work it didn't work, I gave up afterwards. I give 3 stars because at least you tried to give a solution to my problem.
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Kevin T.
Rating: 4 out of 5
following a purchase from 25/10/2023
Overall correct, very happy with my purchase which works super well, great interface, bravo to you for this product, on the other hand the delivery was very delayed hence my four stars. Sincerely
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STEPHANE B.
Rating: 4 out of 5
following a purchase from 24/11/2023
despite a good contact with the Retrogaming Boutique, I didn't receive everything at the same time, no manual, they were out of stock, and a bit lost with so little information when I first started. Some games don't work (Crash Bandicot Racing, ejection at championship launch...) and I've only tested a dozen or so. Still, there are a lot of games out there, so I'm not giving up hope. The mini PC seems to be of high quality, as are the accessories. There's still a lot of sorting to be done (collections, consoles), but after that it'll be great fun.
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