Customer reviews of Retrogaming Console

As a general rule, everything goes smoothly - delivery times and after-sales service by telephone. But unfortunately, when the product is no longer under warranty, it's impossible to have it repaired "even if you want to pay for the repair" or to have it taken back to buy a new one.

I bought this card mainly for the 2321 games on the Atari ST, which are not available on the ???? card.

Hello I received the console but not the controller number 55516 too bad

it takes a long time to receive the order and it's not what you expect. e.g.: the m2 case of the switch disk. the system isn't finished, as Jay says in the videos.

Given the size of the disk, it's going to take some time to test all the games. By the way, no Switch games, too bad. And a hard drive enclosure too small to accommodate the 8TB.

The delivery took much longer than expected, but it went smoothly. The console works very well, and it's great to be able to play our childhood games and even some recent ones.

Order placed on July 27: I was supposed to be delivered to my vacation destination in a few days 3 to 5 and no news from them! I had to follow them up with 4 or 5 emails to be sure of being delivered before leaving again, and always got replies 2 days late! In the end, I was treated like a gentleman and almost insulted, even though they don't know how to respect the delivery times indicated and reply on time. They simply cancelled my order. Not at all professional.

Very Very Disappointed. I have a memory card for Steamdeck with 54000 games and it didn't work. I sent it back for exchange so now I'm waiting.

Hello, at the moment I have no sound on my televisions with the retrobox classic. I have contacted the site by phone and email...I am waiting for an answer from you.

Thanks for the product, but I can't get any sound, I don't understand why, I go through all the settings and sometimes it works, sometimes it doesn't... it's not great... plus some (flagship) games don't work. I'm thinking in particular of tomB raider 1er 2... ( even when changing emulator...) and some others don't work either. So I'm really sorry but I've already spent a lot of time trying to fix these problems (which are still not solved) instead of enjoying this console which I'm sure has potential... thanks anyway. I'll keep watching. I hope you won't let me down on the service front ... cdlt

Long lead times !!! More than one month

No order confirmation email, no order tracking. No indication that order has been registered. Delivery times not respected. 6 to 9 days received 1 month later.

No details about the incompatibility of certain TVs with retrobox classics, which means that there are no sounds in games or menus.

Some games don't work with my controllers, for example future pinball, which is a shame because I love pinball games!

Delivery error

Shipping okay Console missing games on n64 A lot unnecessary games, and consoles Graphic good, consoles startups well, no crashing occurred. I feel over priced only lacking in n64 games. There is no star fox64 wwf no mercy

Thank you

I was happy with the merchandise, but the communication... I was first mocked and then almost verbally abused, and I ended up being blocked, just because I asked a few questions about the merchandise... I had never seen that before.

Difficult to evaluate for the moment. The portable console received does not work well and must be sent back to us after 3 days. Quick response from the service. I will review my note when I get back from the workshop

1 month and 30 days. That's how long the service has been working. And since nothing. Black screen at startup. The customer service is still listening and working hard to try to find a solution. But nothing concrete. I can't recommend the retrogaming store or the service offered. When it works it's nice, but when it doesn't it's very frustrating and a big waste of time and money. I am still waiting for a solution after my purchase .... Beware of future buyers. You can spend a lot of money and end up with nothing. This is my case.

I made 2 separate orders. For one, no problem and I am very satisfied with the product. For the other, the package was not delivered and the store has done nothing to correct the situation for almost 3 months.

Many crashes on atari and amiga, too bad because good idea.

I really like the website. But cot6 phone call is 0 out of 10. Dsl but we can never get them. And the delivery it's the same it's not great too. Too much waiting.

I'm very happy with the shipping, customer service and delivery. On the other hand some disappointments on the product. A lot of games that don't launch and no thumbnails of the games for some major consoles... very unfortunate but overall nice product anyway.

Hello I give a star because I have not put zero here I ordered a hard drive volume 1 ps2 I have a retro box 2 tera model Asus which is no longer manufactured apparently the concern it works here I warned the sav that said send a video to see the problem what I did not do well after several emails I am told that I am not collaborative I am a customer for a little while with them but I asked a refund of the product sold to 199.98 euros with postage and to tell me that I am impatient in the strict sense that I do not mind I was always told the customer and king after several reminders from me I receive the correct return form to return the product what I did last week arrives at the address indicated the 25.05.2022 by mondial relay to finish the messages don't worry stop freaking out we'll pay you I to finish no one spoke to me as you did I am a family man and my father I never spoke like that it's called respect ps I expect a less negative return I'm not perfect and you either you work with many passionate gamers so I do not understand behavior that I find for some time here and finally no insults I remained polite firm for the mails what is not the case cordially

Console well received but nothing works very disappointed

Disappointed with the customer experience.... No contact by phone possible. I bought a console for 250€ when the day before it was still 200€.... And this same console goes back to 200€ a few days after my purchase.... So not very happy

I received my console but there are no games. The sd card is missing. I paid extra to get the games and nothing.

Difficult to get you on the phone... I needed some information.

Not much to say about the delivery and the condition of the material. Everything is OK. Unfortunately, once the machine is in hand, it is a big disappointment! Many games don't work! I bought a retro console some time ago and it's exactly the same result. The same games that don't work! Very very disappointing for the price!!!

Positive point we really have the essential of Retro Gaming and interface simpa.negative point too many goal of games that does not pass that turns to slow impossible to play with the ps4 controllers without spinning.900 euros with so many problems I find that it does not deserve them.

Company to avoid. Package never received never refunded Scam I reported on the palteforme of the ministry and throw all the information related to the site = contact mail, false address in Dunkirk and so on ... Thank you for doing the same .

I ordered an item with additional shipping costs in 72 hours. I received my order almost 1 month later and despite my request I have not received my refund.

*** TO AVOID / SCAM *** Order delivered within 1 month incomplete and not functional

No way to get an answer to the mails sent, no sound other than through the jack of the thing, some games work but the commands are not recognized.

Hello, my opinion will be seen quickly. Order received almost two months later, and already problems after three days impossible to load the games Neo Geo and two connect a Bluetooth controller. Then I now have the console that puts a load is impossible to open the home menu. I have contacted customer service and no one has answered me so I will put a lawyer if within three days no one answers me

The advertisement speaks of ultra fast delivery when in reality the delay exceeds 1 month of waiting When opening the package the console does not work The return costs must be advanced by the customer

Null!!!! A scam . I ordered an Argon 512go console, I received it out of time (3 months later), dysfunctions of the games, no after sales service!!!! My console is currently under repair since November 07! I played only once!!!!

Bugs on some games, no button to turn it on again, and the onyx bluetooth controllers ordered at the same time can't be connected together for two games

I received my package 28 days after ordering when it was noted 7 days for manufacturing and 3 days for delivery! I've been using it for a while now and it's not working! The remote control doesn't work with the games and the console doesn't have a switch, so every time I want to play I have to unplug and plug it in again! I can't leave the console in my TV cabinet which has the plugs behind! I can't recommend this console at all!