Customer reviews of Retrogaming Console

No answer to very precise and simple requests. Example: "The games and emulators listed in your description do not correspond to what was delivered. How do I update and install the missing emulators?"

The video game does not work

Still no sound, and unable to play the N64 game. Retrogaming tips are bogus and never solved anything. 300 screwed up.

I can't start Commodore 64 games

I ordered a console 500 euros. The most powerful and the one that has all the consoles. I'm not sure how long it will take to get the console, but I'm sure it will take. Still no news of the order by the end of the week. I hope they don't rush it and have a product that doesn't meet the specifications and the promise on the site. I'm waiting and I hope I don't have a bad surprise with games that don't work or incomplete emulation. They put a list of games it is important to respect the commitments to the customer. Wait and See

I'm very excited about the purchase of this retro console, I wanted to make the purchase following an operation that forces me to have a reduced mobility temporarily, to distract me by playing a large quantity of games from my childhood but I quickly disappointed, wireless controller does not work, a large number of games announced but in reality many duplicate or games unfortunately inaccessible, I am therefore a little frustrated with this purchase pity, otherwise sent quickly

Big problems A promising idea, but in fact several problems arise: - All games do not work (no MSX games work) - On some games, impossible to play with several players (while the game is made for that) for example Bomberman - On other games, the screen is too small, literally a small square of 20 cm by 20 cm, a little complicated to play with several as Mario Kart on Nintendo 64 After contacting the company, they try to solve the problems but it still does not work.... no customer follow-up either. No replacement solution offered... In short, for a purchase of over 300, I regret bitterly! I don't recommend it at all!

I've paid 239 euros for a superpi and I still haven't heard from it after 4 days, especially since it says express delivery in 3 days. I'm starting to think it's a scam and I hope to see some new ones soon, especially since I took the so-called 45000 games model...in general when you order you get an answer within 3 days.I'm going to wait and post a second message if I get it but it's starting to make me doubt the sincerity of this site especially since there is retrogaming.com and retrogaming.fr and it doesn't have the same order time..and most people don't even know if it's the same site or if it's 2different..in short, I think I've been tricked...pass on your way if you're not rich...

Zero site concerning the payment with alma Impossible to regulate rotten has shit to avoid this trade

2 weeks of delay on the delivery! I've been using it for a while now, but I'm not sure I'll be able to use it again. I'm very pleased with the quality of the product, even though I ordered an Xbox one controller and not a switch controller.

I ordered the SuperPi console for my boyfriend's birthday, 200 euros for a console with a power cable that does not work. The result: we can't use the console because the voltage of our personal cables is too high or too low. An email sent ten days ago, no return. No customer service and 200 euros spent for nothing. I don't recommend

Here is my opinion after one month of use. Currently, I am waiting for an answer from the technical support which I still haven't received concerning a problem with the NETPLAY tool (doesn't work when following the NETPLAY installation video). I also noticed that after starting the Recalbox V7 console, I have to wait about two minutes for it to be functional. Some games on which I would have liked to play to find my childhood have defects (Ex. Maniac Mansion on NES, the words and texts during the game are written in another language than English, even some letters have illegible characters on this game). I hope that I will have an answer to my questions and problems so that I can review the two star rating and my comment. Sincerely

too many games that bellow! it blocks or it doesn't work! disappointed !!!!!!!!

I have been waiting for a new micro SD for several weeks. I have contacted your services several times, you continue to tell me that my micro SD will be sent soon, but to date it is nothing. I have been offered a commercial gesture via FB Messenger, so I am still waiting.

I find the console too slow, and you have to buy several controllers to be able to play all the games, which is not specified at the time of purchase, disappointed.

Bad experience, I do not advise this site.

The hard drive doesn't work. So no games. No positive response from the team. My opinion will change if they can fix the problem or change my drive. It's been over 3 weeks.

NESPi4 console option 50000 games ordered on 29/09 received on 9/10 with 11 games.....and of course not the best. From then on, calls, emails, meetings, etc.... When I manage to get someone, it's pretty nice but it does not progress, I'm told I will receive another product but no information, nor delivery date. I'm waiting for the next step, hoping for a happy and quick outcome

I'm very pleased with the quality of the product. I am very pleased with the service and the quality of the product, but I have to say that it is very good and I am very pleased with the service. I've been waiting for more than 3 weeks instead of 48/ 72 hours!

And again I am obliged to put a star, purchase of an sd card on 08/09/2020, still not received despite your super delivery in 72 h max ... (it is September 30, 2020 after Jesus Christ ...) I already hear the excuses, mondial relay lost the package, or but it is because of the covid 19, (he has the back wide that one), I paid by PayPal, if I have nothing before October 07, it is the dispute file, and I'll do your advertising do not worry ....

THE HONEST No after sales service phone rings to the absent subscriber. 1 month and a half that I try to contact them without getting an answer on the phone, mobile, e-mail, chat on their site. For the sale they have good for the rest of the suckers. To answer your comment of 28/09/20 I have called 0176503939 and 0766404620 unfortunately you do not answer and of course no call back even if you leave a message. I have an invoice, an order number in the name of your shop. Your statements are just lies to look good to everyone. Answer your customers' requests simply and stop your nice words. I do not give you any information on my real identity for fear of having a guarantee, a refund, an after sales service.

I have never received a parcel, I was taken for a ride... it's more like a scam than an online business... No one answers the email... The people behind the website act like everything is normal... Anodyne answer and NOTHING... I'm still waiting for the package after 4 weeks of paying! RUN AWAY!

I am still waiting for a refund (order no. 30342) after having sent back the super pi on September 08. I'm going to wait a few more days and if I'm still not reimbursed I'll go to a consumer association to assert my rights as a consumer. It is incomprehensible to have to wait so long for a simple refund.

I got ripped off. Non-existent after sales service.

ps2 games + game cube many lag and error messages (game cube) controller provided does not sync. and no response from SAV given the price very disappointed

Very disappointed with the service. One number given, where I left a message, nobody ever called me back. Many games are not accessible (in the list but they don't launch) and many games are not playable, no buttons to launch them. Despite my message, no return... like a feeling of having been fooled by the 44,000 games announcement. But above all this black point, no sign of life of the sav while I see in the comments that the sav is reactive? False advice? Really disappointed.

Hello, since August 31 still no news from you about my order 30199 ... !!!!!!! or colissimo number ( 9V31939454350 ) how do we reach you since you do not answer the mails ny on the phone ?? it is an order of 500 euros !!! !! cordially . chatelet.

I'm going to have a hard time contacting the store, console is unusable.

Hello everyone be very patient Hello everyone, Retrogaming Store seems to be selling some amazing products. I'm still waiting for the arrival of my order of 684.86 euros placed on August 20, 2020, so 3 weeks ago. On August 26 I received an email announcing that my order is being prepared and delivered. Then nothing...I call and I listen to the beautiful music of the fairies of Zelda on the answering machine but I NEVER have anyone. After many emails and messages on the website, I received a call 1 week ago telling me that a new package would be sent to me via tracked parcel and that on Wednesday or Thursday, I would receive my order. It is now Thursday, and I have not received an order or a message of sending the parcel...nothing. I'm waiting for a commercial gesture and I'll keep everyone informed of the quality of the products...if my order arrives. PS: I would like a free controller as a commercial gesture...

I tried to contact someone but the sim card I received with my console was corrupted, I still can't enjoy my purchase because the console can't read the data.

Very disappointed because a problem with my order in the use Already 3 reminders and no response

Did not reply to email sent is late delivery

Service nonexistent Console good at the base. But after-sales service is non-existent. Following a problem on the console and after several relaunching nobody has deigned to answer me. The one year follow-up is a lie. Big disappointment.

Ordered on August 2nd and still not received... it is now the 26th of August 2020

Very disappointed because still not my console Very disappointed, order the rk2020 place July 23 for pre-order July 27, tracking number received July 26 evening and my package nas still not move. I'm very pleased with the service and the quality of the product. I was looking forward to receive 4 days maximum after the date of pre-order. I hope to receive it within a month after my order

A good potential to work ! The power supply provided with the megaretroPI pack failed in less time than expected (5 days), I had connected on it a keyboard and a wired mouse and an external hard drive2 "5 and a controller. I would have liked to see on the website that not all controllers are compatible. I was also very surprised to see that I had a raspberry pi 3 card with a gig of RAM. I'm not sure what to do with it. I paid 1 euro per gigabyte but everything is far from perfect there are a lot of games that are unusable especially apple c64 oric to7 etc etc. there are also a lot of games that have copy protection messages in the games and demos. On the other hand you can enrich your website with references to the websites of the emulator developers, so that all the information is in one place. Anyway I found some MAME games but it's a pity I already have a version I'm very happy with. On that note I wish you all the best. I was also very happy to find the AMIGA platform even if I have a lot of difficulties to use it. Congratulations also to the presence of the mega drive and ps1 range. Sincerely José Alexandre OSORIO

3 weeks after ordering and paying, still nothing received. Sav unreachable. Multiple messages left on the shop's messaging system without any response. Needless to say, I left my name, phone number and order number on my messages .... Big scam! And reading the reviews, I'm not the only one.

At first it's cool, then... At the beginning, it's crazy, you think you have all the games you dreamed of playing at your fingertips. Then, you notice that one doesn't work, then another... you change the controller, it works sometimes, when you can choose... The list of games that don't work gets longer and longer, and sometimes, it's one you would really like to play. So, you try to call the service department, with no answer, then you send an email with the list of games that don't work, they tell you that it doesn't work for them either... then you wait... Arcade games on FBA : Dungeon Magic (slow down / music crackles) Elevator Action Returns (slow down / music crackles) Gaiapolis (doesn't work at all, even after settings) Kaiser Kunuckle Darius Gaiden (slow down / music crackles) Doraku Tenshi (slow down / music crackles) Beast Busters (viewfinder doesn't move) MAME : Ghost Chaser / Dragon Ball Z RVS (works without sound...I was dreaming of playing it :( Few things work on the Amstrad, NEC PC-8801 (black screen), Amiga, Commodore, Apple 2, Sharp X68000 (Atari, it's ok ;) Oh and how does the Super Famicom Satellaview work ? No matter which game you choose, it always starts the same...(RPG map in Japanese...) My biggest disappointment was to see that on PS ONE, LEGEND OF MANA didn't respond ( I tested several controllers), and, oh sadness, SAGA FRONTIER 2 doesn't work either. We get the intro, some dialogues, then, once the king comes back to see his son and talked to his wife...black screen...(EVERY TIME) I'm still waiting for an answer from the SAV for some advice... PS: don't bother telling me to read the advice at the end of the manual, I know it by heart ;)

Product not working and difficulty to reach you

inefficient after sales service... Ordered my retrobox 2 at the end of March, received a good month later (confinement obliges but not that). Received with a qwerty keyboard and here the trouble begins: messages, waiting, reminder, waiting, checking stock, waiting, yes, indeed they are qwerty keyboards, waiting, well we claim from our supplier, waiting, the supplier has been mistaken again, waiting, we'll keep you informed, waiting, waiting, waiting ... Finally received today, June 24, 2020, that is to say about 3 months after the receipt of the first package and almost 4 months after my order: Not very serious all that! I hardly dare to imagine if I need the after-sales service during the warranty period ...