Hello Christelle, and thank you for your feedback.
We are sorry to hear that you have received damaged bags. We take great care in preparing your orders. However, it may happen that something goes wrong in transit.
In this case, please do not hesitate to make a reservation on the delivery note, specifying the nature of the damage and the product affected (if possible, take a photo of the damage), and then inform us. This will enable us to file a claim with the carrier to compensate you.
Don't hesitate to call us on 02 33 91 35 60 (then press #2) or write to us at
[email protected] if you have any questions.
We hope to hear from you soon,
Team Reverdy