Customer reviews of Evolve Europe

Everything arrived on time, but I would have preferred better shipping packaging. I ordered two new motors with a value of about 280€. They were only wrapped in a single layer of bubble wrap. The box was also very thin and arrived heavily damaged. Fortunately, I was still unable to find any damage to the motors.

The only shipping method is express and it does not arrive in the self-specified time. A further option would be better.

brakes both improperly installed.

Send used and faulty parts. The motor Contoller they sent me damaged the BMS which cost me more money. They refused to ship to Malta. Eventually I ordered the parts from evolve US who ship to Malta.

I have not received any goods! My last order was still with Evolve Germany and the goods are now defective! Bamboo GTR presumably has a defective motor control and batteries! Customer service is very questionable!

I bought a Diablo, and it has technical problems. It's been sent in for repair three times. After the third repair, Evolve claims it was a safety shutdown, a fact they only confirmed after five months of waiting for a refund. They won't issue a refund, so I'm forced to consult a lawyer. The service is terrible, the support is terrible, and they themselves don't seem to know anything about their products. Thanks for nothing.

Being able to have the French language would help to better understand the technical commands, especially the screws which are poorly explained..!!! And I can't manage to order certain screws or bolts like for the trucks.!!! Thank you

The shipping is outrageously expensive, but I was dependent on the motor since they are known to often break on your GTR boards.

really expensive product on the other hand and not everything is always available on the other hand very good after-sales service

Support only reacts sluggishly.

My new motorkontroller for Hadean was defect,and evolve stopped answering.

I ordered a remote control. The website stated that a protective cover was included. Since it was not delivered, I wrote an email. I was then told that the website is not up to date and I will not receive a protective cover. For such an extremely expensive remote control, this is of course unacceptable as a long-time customer.

I have bought 4 times the remote and it keep braking from inside...

I spent 200€ and more than a week has passed and I still can't use the board because your remotes don't work or haven't arrived. Totally disappointed and angry, terrible experience

Fast delivery, but there were no bearings included with the Street Conversion Kit. I contacted them twice, but they do not respond.

Too bad I ordered pivot cups but it wasn't in the package. Supposedly a stock error. Otherwise, everything else is fine, as I ordered.

The "Europe" team is to be avoided. Completely incompetent... Fortunately, Team France is there to make up for it. Many thanks to you all.

Twice now I bought motors for some version of a bamboo GT (which I purchased used two years ago without manual or specs; one motor is stuttering/failing now). The ordered motors seem in good state. However, I cannot test them. It is unclear which motor belongs to which series! Webshop images are not accurate. I first got the big ones (3000W), thought more power is nice, I'll tape them on somehow. Yet the cable contacts do not match (different plug). Another attempt (1500W), certainly the match for my model, yet the cable contacts match neither. This is totally disappointing. I would expect accurate images on the shop website, and model numbers / specs on the motors themselves. I am hesitant to try the 1200 ones. Acknowledged: I did not contact sales or applied for return; presumably they would have been friendly and helpful. France is too far for me, I had trouble with receiving the GLS packages (GLS sucks in my area) and I'd find reimbursements annoying. I wouldn't rant, but then they annoy me with review requests. Here you are.

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