English 
M
Rating: 1 out of 5
brakes both improperly installed.
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Customer reviews of Evolve Europe
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 165 published reviews
Reviews 1 and 4 stars
Reset filtersJ
Rating: 1 out of 5
Send used and faulty parts. The motor Contoller they sent me damaged the BMS which cost me more money. They refused to ship to Malta. Eventually I ordered the parts from evolve US who ship to Malta.
E
Rating: 1 out of 5
I have not received any goods! My last order was still with Evolve Germany and the goods are now defective! Bamboo GTR presumably has a defective motor control and batteries! Customer service is very questionable!
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T
Rating: 1 out of 5
I bought a Diablo, and it has technical problems. It's been sent in for repair three times. After the third repair, Evolve claims it was a safety shutdown, a fact they only confirmed after five months of waiting for a refund. They won't issue a refund, so I'm forced to consult a lawyer. The service is terrible, the support is terrible, and they themselves don't seem to know anything about their products. Thanks for nothing.
Response from Evolve Europe
Hello Tobias,
Your board was taken in for a full repair during the first month of use, after about 500 km.
It was then returned twice more for an issue that we were initially unable to reproduce.
After some time, we understood that you were actually referring to a built-in safety feature of the system.
In our workshop, the board naturally worked perfectly, since this safety protects the motors from overloading and prevents premature damage — it is therefore not a fault, but a normal protective function.
The full refund you are requesting is not possible, as the board is fully functional.
However, we have offered a partial refund, calculated based on the number of kilometers already ridden.
Best regards,
The Evolve Europe Team
Your board was taken in for a full repair during the first month of use, after about 500 km.
It was then returned twice more for an issue that we were initially unable to reproduce.
After some time, we understood that you were actually referring to a built-in safety feature of the system.
In our workshop, the board naturally worked perfectly, since this safety protects the motors from overloading and prevents premature damage — it is therefore not a fault, but a normal protective function.
The full refund you are requesting is not possible, as the board is fully functional.
However, we have offered a partial refund, calculated based on the number of kilometers already ridden.
Best regards,
The Evolve Europe Team
S
Rating: 4 out of 5
Delivery worked well, shipping costs to Germany a bit high
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S
Rating: 4 out of 5
I returned the item because it doesn't fit. Waiting for a replacement delivery.
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L
Rating: 1 out of 5
My new motorkontroller for Hadean was defect,and evolve stopped answering.
Response from Evolve Europe
You are currently in contact by email with our customer service team regarding this matter. We will get back to you as soon as possible with the additional information.
We remain at your disposal.
The Evolve Europe Team
We remain at your disposal.
The Evolve Europe Team
F
Rating: 1 out of 5
I ordered a remote control. The website stated that a protective cover was included. Since it was not delivered, I wrote an email. I was then told that the website is not up to date and I will not receive a protective cover. For such an extremely expensive remote control, this is of course unacceptable as a long-time customer.
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Response from Evolve Europe
Hello Fabian,
thank you very much for your message and for your loyalty to our brand.
We completely understand your disappointment and sincerely apologize for the outdated information on our website at the time of your order.
The Evolve Europe team
thank you very much for your message and for your loyalty to our brand.
We completely understand your disappointment and sincerely apologize for the outdated information on our website at the time of your order.
The Evolve Europe team
S
Rating: 4 out of 5
my phone number was not passed along, and they kept my order in the shipping center at my location with no information about the missing phone number. a few days later i went to check and they redirected it to me with no issue but it was unsettling being on the edge wondering if im going to ever receive my order.
Response from Evolve Europe
Hi Sahak,
Thank you for your feedback and for rating us 4 out of 5. We sincerely apologize for the inconvenience you experienced due to the missing phone number and the uncertainty regarding your order. We are glad to hear that it was ultimately resolved without issue, but we understand how unsettling that can be. Your experience is important to us, and we will work to improve our communication in the future. Thank you for bringing this to our attention.
Best regards,
The Evolve Europe Team
Thank you for your feedback and for rating us 4 out of 5. We sincerely apologize for the inconvenience you experienced due to the missing phone number and the uncertainty regarding your order. We are glad to hear that it was ultimately resolved without issue, but we understand how unsettling that can be. Your experience is important to us, and we will work to improve our communication in the future. Thank you for bringing this to our attention.
Best regards,
The Evolve Europe Team
H
Rating: 1 out of 5
I have bought 4 times the remote and it keep braking from inside...
Response from Evolve Europe
Hello Henry,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the remote. Your concerns are important to us, and we would appreciate the opportunity to assist you further. Please feel free to reach out to our customer service team for any support you may need.
Best regards,
The Evolve Europe Team
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with the remote. Your concerns are important to us, and we would appreciate the opportunity to assist you further. Please feel free to reach out to our customer service team for any support you may need.
Best regards,
The Evolve Europe Team
M
Rating: 1 out of 5
I spent 200€ and more than a week has passed and I still can't use the board because your remotes don't work or haven't arrived. Totally disappointed and angry, terrible experience
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Response from Evolve Europe
Our sales team has closely followed your order and has responded daily to your requests. Our after-sales service is still waiting for your response to our last email. Our entire team remains at your complete disposal to assist you.
B
Rating: 4 out of 5
Everything was fine with delivery, but, u shoud mention that Light holder was 3D printer, and badly printed, If i mene i would print it myself instead of buying bad printed one
Response from Evolve Europe
Thank you for your feedback! We're glad the delivery went smoothly.
We’ve passed your comment on to our team.
We’ve passed your comment on to our team.
B
Rating: 1 out of 5
Fast delivery, but there were no bearings included with the Street Conversion Kit. I contacted them twice, but they do not respond.
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Response from Evolve Europe
Thank you very much for your message, and we apologize for this oversight. It is unusual that you have not received a response – this is not in line with our practices. Please do not hesitate to contact us again through our customer service – we are here to clarify this as quickly as possible.
A
Rating: 4 out of 5
It took time to receive my entire order due to delivery issues, but in the end, it's all good.
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Response from Evolve Europe
Thank you Aurélien for your feedback! The whole team is sensitive to the satisfaction of our riders and is doing everything possible to facilitate delivery with our carriers. Happy riding!
A
Rating: 4 out of 5
Package received well 👍
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Response from Evolve Europe
Thank you Anne for your feedback! Have a good ride!
A
Rating: 4 out of 5
The Hedean was better then Diablo
Response from Evolve Europe
Unless we're mistaken, you're riding a Renegade Diablo with mountain board trucks.
The Diablo Bamboo and Diablo Carbon models are much more similar to the Hadean.
If you want to experience the feel of the Hadean, we invite you to try a Diablo Bamboo or Carbon model.
The whole team is at your disposal if needed via email at [email protected].
The Diablo Bamboo and Diablo Carbon models are much more similar to the Hadean.
If you want to experience the feel of the Hadean, we invite you to try a Diablo Bamboo or Carbon model.
The whole team is at your disposal if needed via email at [email protected].
J
Rating: 4 out of 5
Good goods, but swapping one item for another that cannot be delivered is not acceptable. Choosing GLS as a supplier is not acceptable! Over 4 weeks delivery time and then you still have to pick it up at the parcel store even though you have issued a drop-off authorization. Sorry Evolve, you're ruining your good name!
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Response from Evolve Europe
We invite you to contact our customer service by e-mail at [email protected].
Your satisfaction is very important to us.
Your satisfaction is very important to us.
J
Rating: 4 out of 5
Question before purchase: answer. Question after purchase: no answer... the board is incredible, nothing to say about that. On the other hand, there's no Evolve sleeve inside as I've seen on unboxings on the net (just boxes) and no goodies (t-shirt or cap, for example...).
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Response from Evolve Europe
Thank you for your feedback. We are delighted that you are completely satisfied with the board. Concerning the follow-up after purchase, we apologize if your message remained unanswered and we remain at your disposal for any question. Accessories and goodies may vary from batch to batch. Please do not hesitate to contact us directly if you have any questions. Enjoy your ride!
F
Rating: 4 out of 5
Fast delivery but long availability.
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Response from Evolve Europe
Thank you for your feedback. We do our best to ensure fast delivery, and we are also working to improve the availability of our products.
A
Rating: 4 out of 5
the price is high but it's worth it. Great product, a pleasure to ride.
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Response from Evolve Europe
Thank you for your feedback. The quality and performance are there for an optimal riding experience. See you soon!
F
Rating: 1 out of 5
Twice now I bought motors for some version of a bamboo GT (which I purchased used two years ago without manual or specs; one motor is stuttering/failing now). The ordered motors seem in good state. However, I cannot test them. It is unclear which motor belongs to which series! Webshop images are not accurate. I first got the big ones (3000W), thought more power is nice, I'll tape them on somehow. Yet the cable contacts do not match (different plug). Another attempt (1500W), certainly the match for my model, yet the cable contacts match neither. This is totally disappointing. I would expect accurate images on the shop website, and model numbers / specs on the motors themselves. I am hesitant to try the 1200 ones. Acknowledged: I did not contact sales or applied for return; presumably they would have been friendly and helpful. France is too far for me, I had trouble with receiving the GLS packages (GLS sucks in my area) and I'd find reimbursements annoying. I wouldn't rant, but then they annoy me with review requests. Here you are.
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Response from Evolve Europe
Our after-sales service is available from Monday to Friday, from 9:00 AM to 5:00 PM. Feel free to contact us if needed.
[email protected]
[email protected]
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