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M
Rating: 4 out of 5
Good, but a bit long to prepare.
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Customer reviews of RIPATON
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9,6
/10
Overall rating: 9,6 out of 10
Based on 4 517 published reviews
Summary of reviews
The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
Reviews 1, 2, 3 and 4 stars
Reset filtersB
Rating: 4 out of 5
The feet are very nice, but all the feet ordered are not exactly the same size (a few millimeters) which make the difference in the end. Overall satisfied despite this defect.
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H
Rating: 4 out of 5
Very good products Reserve: useless to give the possibility of making comments on the merchant site if you do not take into account it ...
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Response from RIPATON
Hello Henri, Thank you for your feedback! The items have been forwarded to the carrier. I am sorry if the instructions were not taken into account by the deliveryman. Sincerely yours, Marie Team RIPATON
G
Rating: 3 out of 5
The feet are well made, but the site indicated the feet in stock, they took more than a week to come, without warning of the delay!
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Response from RIPATON
Hello Grégory, Thank you for your feedback! As mentioned during our exchanges, we are currently experiencing a large volume of orders and our production team is doing its utmost to manufacture the feet. Sincerely yours, Marie Team RIPATON
D
Rating: 1 out of 5
I was disappointed by the quality of the finished product which has very pronounced irregularities, much more visible than on the photos of the site, no commercial gesture from the site. In short I do not recommend
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D
Rating: 4 out of 5
Well done site
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D
Rating: 4 out of 5
Nice realization, solid and harmonious. Small remark : 2 small chips on the paint of the foot. You can't see them because they are next to the fixing holes of the tray but it's a pity
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J
Rating: 4 out of 5
site with a pleasant navigation. Perhaps the manufacturing and availability times should be clearer
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S
Rating: 3 out of 5
Long delivery time contrary to what was announced at the time of the order.
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Response from RIPATON
Hello, Thank you for your feedback! The manufacturing deadlines are generally respected. The order was placed in August, a vacation period. Our production team was reduced during these weeks, so production was impacted. Our welders do their best every day :-) See you soon, Marie Team RIPATON
A
Rating: 4 out of 5
Quality material
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A
Rating: 3 out of 5
nothing to say about the site; choice, price, delivery time and delivery ...... on the other hand two feet on four were packed with the "varnish"not quite dry so bubble wrap stuck on so some traces! .... nothing catastrophic
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A
Rating: 3 out of 5
Put more furniture inspirations to realize
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A
Rating: 4 out of 5
Very good site
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 4 out of 5
Beautiful products
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A
Rating: 4 out of 5
Fast delivery, within the time limit, well packaged product.
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A
Rating: 1 out of 5
There is no other word to describe the level of dirtiness of this product and moreover they find it quite normal
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Response from RIPATON
Hello Christian, Our racks are treated against rust. However, if some residues persist, you can wipe them off with a cloth. The customer service is available by email at [email protected]. Have a nice day, Marie Team RIPATON
A
Rating: 4 out of 5
Delivery service too slow. Also, the package was completely torn, so not protected enough.
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A
Rating: 4 out of 5
Some concerns with the delivery: delivery time longer than expected and impossibility to contact the delivery man when he announced his arrival (reception of the package by a neighbor). The package was heavy and difficult to handle without handles or straps, too bad...
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A
Rating: 2 out of 5
A problem in the selection of the volume of product ordered. Indeed when I select two units to put in my cart when I am on the product sheet, it does not save the info in the cart nor does it update the amount that it represents on the product sheet. In the end, not having paid attention to this, I thought I ordered two feet for 160€ when I discovered only one in the box to my great surprise. So I would say that I was wrong because the site does not seem to be optimized enough to avoid this kind of mistake... what is the point of putting an option to select a number of units if this option is not connected to the shopping cart...
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Response from RIPATON
Hello, after checking on our side, I think there is a misunderstanding. When you select two units and add to cart, it works well on our side, the cart indicates two units. The price of the product when in place does not change on the product sheet, only in the cart.
Moreover, you can check directly at the time of payment that the amount corresponds to one foot and not two. I'm sorry for the mishap and we do our best to be transparent and serious during the ordering process. I hope this does not mar your shopping experience on our site.
We hope to see you again in the future.
Sincerely, Ripaton customer service.
Moreover, you can check directly at the time of payment that the amount corresponds to one foot and not two. I'm sorry for the mishap and we do our best to be transparent and serious during the ordering process. I hope this does not mar your shopping experience on our site.
We hope to see you again in the future.
Sincerely, Ripaton customer service.
A
Rating: 1 out of 5
The customer service is not at the RV
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Response from RIPATON
Hello Jean-Rémi, All your requests for customer service have been answered by us. We have proposed different solutions according to the problems encountered. Customer service is at the heart of our DNA since the creation of Ripaton. We are very available for our customers, including sometimes on weekends. Sincerely, Marie Team RIPATON
A
Rating: 3 out of 5
The item came to me incomplete (they forgot to put the adjustable glides on). I had to send the item back to them to finish the job and reship it to me. Responsive & competent customer service, but they didn't offer me a solution to repack the package for reshipment. So all in all a rather mixed experience, even though I ended up getting a complete item...
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A
Rating: 2 out of 5
average quality, no resistance, very late reception
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Response from RIPATON
Hello Reynald, You have contacted the Customer Service for this order. A reply has been sent to you. If the product does not suit you, which we can understand, we have offered you a return, which to date has not been accepted. The feet have been shipped 12 days after your order (the manufacturing time is respected). The delivery took a long time because of the carrier who is experiencing a large influx at the moment. Unfortunately, we do not control all these parameters. We remain at your disposal if needed. Sincerely yours, Marie Team RIPATON
A
Rating: 4 out of 5
the product corresponds to the orders, just a small reservation as for the feet which are used to regulate the height, a little showy for my taste, I would have preferred that it is the color of the foot, in my case white
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A
Rating: 4 out of 5
Nice products, clear site, fast delivery. I would have liked clearer advice on my question about which screws to use based on the thickness of the boards I use.
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A
Rating: 4 out of 5
On-time delivery
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A
Rating: 4 out of 5
very well designed site allowing to see all kinds of table legs on the same site
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A
Rating: 4 out of 5
no particular problem for the navigation. the site is clear
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A
Rating: 3 out of 5
Site that bugs at payment
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A
Rating: 4 out of 5
I ordered a rack, it is very good but the feet were missing in the package. The after sales service was very responsive and was able to solve the problem very quickly
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A
Rating: 4 out of 5
Fast and efficient delivery
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A
Rating: 4 out of 5
Very satisfied with the product, great quality. A bit of a wait as I imagine the manufacturer had a lot of demand during the containment.
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A
Rating: 4 out of 5
The site is easy to visit. Good ergonomics. The information given is true to life.
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A
Rating: 4 out of 5
Relatively accurate. Should better describe the complementary elements to the feet.
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A
Rating: 4 out of 5
good quality product
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A
Rating: 3 out of 5
One of the feet has a defect. I sent an email to which I did not get an answer
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Response from RIPATON
Hello, please send an email to [email protected]. Your email may have gone to spam. It is not our policy to leave the customer without a reply. Sincerely, Ripaton customer service.
A
Rating: 4 out of 5
The site is good, the same cannot be said for the product.
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A
Rating: 4 out of 5
Nothing to say about the rendering and the order/delivery logistics. Just one drawback, which could be more annoying: A nice scratch on the face of one of the legs. I was able to assemble this leg with the scratch on the inside, so it doesn't show, but be careful anyway!
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A
Rating: 4 out of 5
The site is well thought out. Maybe it just lacks downloadable instructions
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A
Rating: 3 out of 5
Big problem of delivery because of the post office (1 month!) but the staff was very reactive and helpful, even on weekends.
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