The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
Mixed experience. The table stand ordered is nice and looks good. However, the delivery and after-sales service were not up to par. The package was received open and damaged (the packaging is not strong enough and closed with staples that did not hold) and the screws for fixing the leg were missing. I immediately notified the after-sales service by email and then, as I did not receive a return, by phone, expressing my time constraints. It was then proposed to me a new sending by simple letter of the screws, still not received to this day and thus out of time of installation of the foot by the cook... A better reactivity on the sending of the screws as well as a commercial gesture concerning this misadventure could have been proposed to me. It's a pity.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/05/2020
On the advice of a friend I tested an order, I am very satisfied with the speed, my products of a very good quality at a reasonable rate.
I have since placed a new order with my eyes closed.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
Delivered despite the lockdown period and very responsive in email exchanges.
Satisfied with the site.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/05/2020
Very nice site but big problem of communication and information. Delay announced in reality in working days. Almost 1 month between the order and the delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/05/2020
Order received quickly at my home. Everything is well packaged individually, supply of screws and foot pads.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2020
Still no delivery
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/04/2020
Great site!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
the photos don't have the same rendering as for the real thing"
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
This is my 2nd order on Ripaton. The 1st order was perfect, the 2nd order was placed during lockdown, so I will not evaluate the delay on the order which I understand - however the direct debit could have been delayed. My complaint is with the finish of the product. I ordered a custom made stand and the welds are very visible. I am disappointed with the finish of the product.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/04/2020
The site is well done.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2020
Satisfactory
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/04/2020
Very efficient and fast!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2020
Error in the sending of the order. 3 weeks of exchanges by mail to finally receive the good products. Fast answer to the questions even with commitments almost never held (sending promised the 03/05, then the 06/05, then the 09/05, parcel finally sent the 16/05).
Translated reviews
Response from RIPATON
Hello Mickaël, There was indeed a preparation error during the first shipment and we apologized for it. During this delicate period, the customer service is mostly working from home and communications with the workshop can be difficult, hence the delay in processing after sales service... We do our best with these unusual conditions. We do our best with these unusual conditions. We hope that the feet are suitable for your Ripaton project :-) See you soon, Marie Team RIPATON
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2020
Good quality of manufacture but after sales service is not listening to the customers.
Translated reviews
Response from RIPATON
Hello Christophe, We have replied to your message. Customer satisfaction is at the heart of our business and we are attentive to feedback. We regret that our response is not up to your expectations. We hope that our feet will satisfy you in your project. Have a nice day, Sincerely yours, Marie Team RIPATON
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2020
Very good except that for the delivery they do not specify the time it will take ... I was only told that some products could take longer but without specifying if this was the case for my order
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/03/2020
Nice product
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/03/2020
First order. It seems clear and intuitive
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/03/2020
Delivery problems
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/03/2020
practice
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2020
Excellent quality of manufacture. Small downside on the delivery, package arrived completely exploded
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2020
Very disappointed
Translated reviews
Response from RIPATON
Hello Michèle, Do not hesitate to contact us at [email protected]. The clear varnish finish shows the roughness of the steel, a sign of its authenticity as indicated in the product sheet. Have a nice day, Marie - Team RIPATON
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
The site itself is perfect but I had to call the customer service to know why 8 days after the validation of my order I had no news...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2020
Satisfied, delivery a little long but answer with the cat fast and serious, so that gene less to wait a little.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2020
very good product. fast delivery. i recommend it
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/01/2020
This is the only site I found to order a custom made table leg over 70 cm high. Very satisfied with the quality of the products, the quality of the packaging and the delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/01/2020
Very qualitative product, it missed some parts, forgotten during the preparation but the customer service remedied it as soon as possible.
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2020
Each foot has markings on both sides that can be seen from a distance.
Translated reviews
Response from RIPATON
Hello Nastassia, The finish you have chosen (clear matte varnish) shows the bending marks, visible on the article sheet. I hope the feet suit you! See you soon, Marie Team RIPATON
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2020
Delay in delivery due to the loss of feet between the manufacturing workshop and the paint shop (reason for the 3 stars) but I appreciated being kept informed of the incident so for responsiveness I would put 5 stars if we could rate this aspect.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2020
Bravo and thank you Ripaton... clean packaging, it's important for black lacquered steel products !!!!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
Product delivered without instructions and greasy, which for a garment carrier is more than annoying
Translated reviews
A
Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2020
The feet received are damaged in the same place on all four...
A little disappointed! Because this is the second time I order from them...
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/01/2020
Perfect customer service and delivery time respected
Translated reviews
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2020
No information during the vacations for the Christmas period while it was indicated delivery product under 48h. I had to wait 12 days to get my items.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Smooth site, clean delivery, and quality product
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Received within the announced time.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/12/2019
Product well protected but lacks protection on the inside of the foot frame. We have a scratch. Otherwise good quality product.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2019
Hello, I would encourage you to pack the items separately, this would avoid scratches.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
The site is very good.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2019
Efficiency, quick response to email, (even if my request was not honored!) perfect delivery
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2019
Relatively long delays! Product with the right dimensions, finishing of the welds a little bit to be desired!
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Deutsch 
Nederlands 