The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
Hello Marc, thank you for your feedback and we are delighted to hear that your order arrived as expected. Please let us know if you have any suggestions for improving your experience on our site, as your satisfaction is our priority.
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MARIE CHRISTINE S.
Rating: 3 out of 5
following a purchase from 15/01/2025
To date, not installed, awaiting tray scheduled for end of February.
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Response from RIPATON
Hello Marie Christine,
Thank you for your feedback. We are sorry to hear that the installation of your product is still pending. Please be assured that we are doing our utmost to ensure that the tray arrives on time and that your experience with RIPATON is fully satisfactory. Please do not hesitate to contact us should you have any questions or require assistance.
Sincerely yours
The RIPATON team
C
Christophe R.
Rating: 4 out of 5
following a purchase from 24/11/2024
Product conforms to order Deadline not announced at time of order Deadline communicated at my request and respected
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Response from RIPATON
Thank you for your positive feedback on our RIPATON website. We are delighted that your order met your expectations and that the delivery time was respected. We look forward to seeing you again on our site for a future order."
M
Michèle B.
Rating: 4 out of 5
following a purchase from 28/11/2024
I had placed an alert for a product that was no longer in stock. I was informed as soon as it became available and delivery times were respected. The only drawback was the quality of the black frame supporting the shelf, which had weld burrs.
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Response from RIPATON
Thank you for your feedback, Michèle. We are delighted to have been able to keep you informed of the availability of the product and to have met the delivery deadlines. We will take into account your comment about the quality of the frame to improve our service. We hope to see you soon on our RIPATON website!
G
GERALDINE S.
Rating: 3 out of 5
following a purchase from 18/11/2024
Mikado feet: good quality scrap metal but ... - downloadable instructions require Drop Box to be installed on the laptop (adverts ...) - unclear instructions: if you make a mistake, you have to dismantle, the screws are inaccessible and the tool used to dismantle them is of poor quality. assembly and dismantling cause irreversible scratches on the scrap metal. - For 4 plates and 8 screws, you'll need at best 3/4 hours of assembly and torque conflicts. In short, it's only 135€!
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Response from RIPATON
Madame Géraldine, we thank you for your detailed feedback regarding your experience with our Mikado feet. We are sorry to learn that the assembly instructions did not meet your expectations and that you encountered difficulties during assembly. Your opinion is valuable and we will take your comments into account to improve our instructions and the quality of the tools provided.
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Francois P.
Rating: 2 out of 5
following a purchase from 07/11/2024
Ordered two black lacquered X-legs. They collided in the packing box and therefore had rubbing marks on the lacquer. Too bad they weren't better protected when shipped...
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Response from RIPATON
Hello François,
Thank you for your feedback and we are sorry to hear that your order was damaged during shipping. Your experience is important to us and we will strengthen our packaging measures to avoid this kind of inconvenience in the future. Please do not hesitate to contact us for any assistance, we are here to help you.
Best regards,
The RIPATON team
A
Aurelie R.
Rating: 1 out of 5
following a purchase from 04/11/2024
First of all, don't be in a hurry to receive your feet, the delivery time is not respected! But there's always an excuse... (lots of orders, carrier ....) Then there's the work itself! The finish isn't there, and you dare to say it's normal! Take a look at your competitors' work and learn from them... I should have ordered from my usual supplier, but ripaton had a good offer, so I gave it a try... And we'll leave it at that !!!!! No compensation whatsoever
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Response from RIPATON
Hello Aur lie,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations, both in terms of timing and finishing. Your feedback is valuable and allows us to improve our services.
We hope to have the opportunity to regain your trust in the future. Please do not hesitate to contact us directly to discuss your order.
Best regards,
The RIPATON team
J
Jan D.
Rating: 2 out of 5
following a purchase from 09/11/2024
Mounting plate was bent!
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nicolas A.
Rating: 1 out of 5
following a purchase from 05/11/2024
Deplorable packaging, mediocre quality and zero feedback from customer service. I'm not going to recommend you!
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Response from RIPATON
Hello Nicolas,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with RIPATON did not meet your expectations. Your feedback on the packaging and quality is valuable, and we will take it into consideration to improve. Please know that our customer service is here to help you, and we are committed to resolving the issues encountered. We hope to have the opportunity to regain your trust.
Sincerely,
The RIPATON team
J
Jean D.
Rating: 4 out of 5
following a purchase from 21/10/2024
Positive opinion of the product. Small drawback on the packaging: the feet were not locked in the box and clashed together. Need to attach protectors to products for transport.
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Response from RIPATON
Thank you for your feedback, Jean. We are delighted that you like our product. We apologize for the packaging problem, and we'll make sure to improve it in the future. Have a nice day!"
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LAURENT D.
Rating: 3 out of 5
following a purchase from 22/10/2024
No assembly instructions included, but 8 fixing screws instead of 4.
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Response from RIPATON
Hello,
The assembly instructions are available via the QR code on the Merci card + in PDF format on the product sheet.
We hope you enjoy your order!
We hope to see you soon,
Ripaton Customer Service
S
Schmidt A.
Rating: 4 out of 5
following a purchase from 04/10/2024
Parcel delivered to the wrong address Fortunately we found it.
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Response from RIPATON
Thank you for your review of our RIPATON website. I'm sorry to hear that your parcel was delivered to the wrong address, but I'm glad you finally found it. We do everything we can to ensure that your order is delivered as quickly as possible, but sometimes the unexpected can happen. We will continue to work to improve our delivery service. Thank you for your confidence in RIPATON.
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Nathalie B.
Rating: 4 out of 5
following a purchase from 05/10/2024
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Response from RIPATON
Thank you for your positive feedback on our RIPATON website, we are delighted that you appreciate our products. Please do not hesitate to share your opinion with your friends and family, and come back to our site to discover our new wooden creations. We hope to see you soon!
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Bruno D.
Rating: 4 out of 5
following a purchase from 14/08/2024
perfect product, but package tracking was not up to scratch. the Relais colis refused the package and we received neither email nor sms.
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Response from RIPATON
Hello Bruno, thank you for your feedback on our RIPATON website. We are delighted that the product suits you. However, we are sorry about the tracking of the parcel, we will pass on the information to our shipping department in order to improve this in the future. Thank you for your confidence and see you soon on our site.
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ANNE H.
Rating: 4 out of 5
following a purchase from 24/08/2024
I had a lot of trouble assembling the product so that it was more or less straight! otherwise, a nice finish!
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Response from RIPATON
Thank you for your feedback, ANNE! We're sorry you had trouble with the assembly. Please do not hesitate to contact our customer service department if you need any assistance. We'll do our best to guide you through the process. Despite this, we are delighted that you are satisfied with the finish of our product. We hope you'll be able to enjoy your RIPATON to the full once it's properly assembled. Thank you again for your confidence and your 4/5 rating. Have a nice day! The RIPATON team.
A
Audrey T.
Rating: 3 out of 5
following a purchase from 25/08/2024
It's pretty/designy/clean. However, I find that the right-hand model isn't very stable (it tilts to the left or right when I move the hangers from side to side). Also, it's a shame I didn't get the instructions for assembling it!
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Response from RIPATON
Hello Audrey,
Thanks for your opinion!
If all the components are properly screwed and tightened, the rack shouldn't wobble. Don't hesitate to tighten the parts together.
Assembly instructions are available directly from the product data sheet.
We remain at your disposal should you need us.
We hope to see you soon,
The Ripaton team
A
Annick S.
Rating: 2 out of 5
following a purchase from 04/08/2024
I was very excited about the items offered. Placed my order, paid immediately. But still haven't received anything and already delayed 3 times with different excuse each time. Not very nice.
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Lovely C.
Rating: 4 out of 5
following a purchase from 10/07/2024
I'm very happy with my purchase. A big thank you to Marie for her help, you're great.
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Response from RIPATON
I am delighted that your shopping experience on our RIPATON site was satisfactory. Thank you for your trust and your positive feedback about our team, especially Marie. We do our utmost to offer our customers a quality service. We look forward to seeing you again on our site for future purchases!"
K
Kristin K.
Rating: 1 out of 5
following a purchase from 31/07/2024
Unfortunately I have not received the goods, I am still waiting ... when I receive the product I can rate it.
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Thibaut B.
Rating: 4 out of 5
following a purchase from 30/07/2024
Very satisfied with the product, but the delivery times were far from being respected.
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Response from RIPATON
I'm sorry that delivery times were not met for your RIPATON product. We are aware of how important this is to our customers and will do our best to improve the efficiency of our delivery service in the future. Thank you for your feedback and your confidence in our product.
V
virginie L.
Rating: 4 out of 5
following a purchase from 29/07/2024
Great product! Logistics and delivery service can do better....
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Response from RIPATON
Hello Virginie, thank you for taking the time to share your review of our RIPATON website. We are delighted that you liked our product. We have taken note of your comments on our logistics and delivery service and will do our utmost to improve. Thank you again for your confidence and see you soon on our site!"
J
Julie M.
Rating: 4 out of 5
following a purchase from 23/07/2024
Very good. Delighted to have bought French, everything seems solid. Competent after-sales service.
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Response from RIPATON
We're delighted that your experience with RIPATON has been a positive one, and we're proud to offer solid, quality products! Our team remains at your disposal for any after-sales service you may require. Thank you for supporting French companies!
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christiane F.
Rating: 4 out of 5
following a purchase from 29/06/2024
Ingenious system of racks, but the logistics had trouble keeping up. I had to wait 15 days to receive missing parts in the parcel. Otherwise easy to assemble, even for a non-do-it-yourselfer. This is the second one I've bought.
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Response from RIPATON
Thank you for your feedback, we are delighted that you are satisfied with our RIPATON rack system. We take note of your comment regarding logistics and are constantly working to improve our service. Please do not hesitate to contact us if you have any problems, we will do our best to help you quickly. Enjoy your second RIPATON!
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Mélanie N.
Rating: 1 out of 5
following a purchase from 14/05/2024
We had a lot of problems with our order and the customer service is not up to scratch.
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Response from RIPATON
Hello Mélanie,
Thank you for taking the time to share your experience. We are sorry to hear that your order did not meet your expectations. Your feedback is valuable and we are committed to improving our service.
Best regards,
The RIPATON team
O
Olivier F.
Rating: 4 out of 5
following a purchase from 21/05/2024
Paint on feet received damaged due to poor protection. Following return for repainting; perfect protection, product conforms. However, 2 of the 4 foot stamps are missing. Complaint email sent; I'm waiting to see if they'll send me any more. Marie kept me very well informed about the follow-up of the rework to ensure conformity at each stage of the work. Quality product.
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Response from RIPATON
Thank you for your feedback, Olivier. We're sorry for the problems with the paint and the missing foot pads. We are glad to hear that our team was able to help you resolve these issues and that you are satisfied with the product overall. We will take your comments into account to improve our services in the future. Thank you very much for your trust and patience. We hope to see you soon on our RIPATON website. Have a nice day!
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PATRICE C.
Rating: 4 out of 5
following a purchase from 24/05/2024
OK, the stand corresponds to our request and the delivery times are on schedule. The only drawback is that I couldn't find the 5 screws (or unfortunately I threw them away with the packaging...°).
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Response from RIPATON
Thank you for your feedback. We're delighted that the RIPATON table stand met your expectations and that delivery was on schedule. We're sorry about the missing screws, but we'll pass on the information to our logistics department to avoid this kind of problem in the future. We thank you for your confidence and hope that this little incident will not prevent you from fully enjoying your table stand. See you soon on our site!
J
Jessica P.
Rating: 1 out of 5
following a purchase from 18/06/2024
Delivery times not met
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Response from RIPATON
Hello Jessica,
Thank you for your feedback. We are sincerely sorry to learn that our delivery times were not met. Your satisfaction is our priority, and we take your opinion very seriously. Please know that we are doing everything we can to improve our service in order to provide you with an optimal experience in the future. Do not hesitate to contact us directly for any questions or concerns.
Best regards,
The RIPATON team
C
Coralie Z.
Rating: 2 out of 5
following a purchase from 22/05/2024
I'm putting 2 stars out of 5 for the moment because I received a damaged table leg yesterday (impacts + scratches) and I'm waiting for a reply from the after-sales service following my complaint made yesterday afternoon :) hoping that they'll take it into account quickly.
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Response from RIPATON
Hello Coralie,
Thank you for taking the time to share your experience. We are sorry to hear that your table leg was damaged during delivery. Your complaint has been duly noted and our after-sales service will strive to provide you with a quick and satisfactory solution. We appreciate your patience and remain at your disposal for any further questions.
Best regards,
The RIPATON team
D
DE FROBERVILLE H.
Rating: 3 out of 5
following a purchase from 20/05/2024
Ordered a made-to-measure table. Positive points: well-constructed website for quoting a made-to-measure table base, respect for dimensional specifications, good quality of parts, honest lead time between order and delivery (4 weeks), communication on the progress of the project. Areas for improvement: the quality of the packaging was clearly inadequate for delivery (a foot was scratched), and the adjustable feet ordered with the base were not received.
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Response from RIPATON
Hello Mr. or Mrs. DE FROBERVILLE,
Thank you for taking the time to share your feedback on your order with RIPATON. We are pleased to learn that you were satisfied with the quality of our site, the adherence to dimensions, and the delivery time. However, we are sorry to hear that the packaging did not meet your expectations and that the adjustable legs were not included in your order. We take your comments very seriously and will immediately work on improving our packaging processes to avoid such inconveniences in the future. Please do not hesitate to contact us directly to find a solution regarding the missing legs.
Best regards,
The RIPATON team
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anthony R.
Rating: 4 out of 5
following a purchase from 27/05/2024
Quality products. Fast delivery. A little disappointed to see my products at -30% a week after my delivery... too bad I should have waited!
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Response from RIPATON
Hello Anthony,
Thank you very much for your feedback and for the 4/5 rating! We are delighted that you appreciated the quality of our products and the speed of delivery. We understand your disappointment regarding the promotion, and we appreciate your patience. Please feel free to contact us for any upcoming offers.
Best regards,
The RIPATON team
S
Sophie D.
Rating: 3 out of 5
following a purchase from 16/05/2024
Choice of color not respected or photo of colors absolutely not contractual on the website, after-sales service does not really take responsibility to satisfy the customer. Damaged product on receipt after-sales service? I should have a commercial gesture of 10% I'm waiting. But in any case, the item received is not compliant.
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Response from RIPATON
Hello Sophie,
As indicated, the rendering of ACIER BRUT or VERNIS MAT colors may vary depending on the color of the base steel, which may be darker or lighter depending on the batch. Consequently, photos are not contractual.
You have received your base in your chosen color.
Your order has been partially refunded.
We hope your order has found its place in your home.
Have a nice day,
Customer Service
M
Marianne M.
Rating: 4 out of 5
following a purchase from 30/05/2024
The product is. Exactly what we expected. It looks wonderful on a wooden table. Efficient and very fast delivery. I recommend
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Response from RIPATON
Thank you very much for your positive feedback on our RIPATON product. We are delighted that it met your expectations and that it is what you were looking for for your wooden table. We are continually working to improve our products and services and are pleased that our delivery was quick and efficient for you. We look forward to welcoming you back to our customer base and thank you for your recommendation.
I
Intérieur Bois W.
Rating: 1 out of 5
following a purchase from 06/05/2024
I was told it would take a week, then 15 days, then radio silence, before I finally got the news and it arrived almost three and a half weeks later. It's a shame.
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Response from RIPATON
Hello,
With the bank holidays and long weekends in May, our production times have been slightly impacted.
Thank you for your patience and understanding.
Customer Service
R
ROLLET M.
Rating: 4 out of 5
following a purchase from 28/04/2024
Delivery on time, goods well packaged, in good condition and in accordance with my request. The only minor drawback was that 2 or 3 welds were a little visible for my taste, but this in no way detracted from the quality of the product.
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Response from RIPATON
Thank you for your positive feedback on our RIPATON website. We are delighted that you appreciated the speed of delivery and the quality of our products. We have taken into account your comment about the welds and will do our utmost to improve this in the future. Thank you for your confidence and see you soon on RIPATON!
C
Cyrielle K.
Rating: 2 out of 5
following a purchase from 14/04/2024
We chose a French site because of the quality of the product and, above all, the quality of the service. Unfortunately, very poor communication, no information informing us of the delay in delivery. We were supposed to receive our order in 10 days and had to wait 1 month because after requesting information I was told that the materials were out of stock! What's more, when I logged on to the site a few days after placing my order, I found that the same item was on sale. Here again, no effort was made to understand or make any gesture... GLS delivery postponed 2 times.....Unfortunately, the product is in order...
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Response from RIPATON
Hello Cyrielle,
Thank you for taking the time to share your experience with us. We are sincerely sorry to learn that the communication regarding your order did not meet your expectations. Your feedback is valuable and will help us improve our services.
We assure you that we are doing everything possible to avoid this type of inconvenience in the future. Regarding the status of your order, we encourage you to contact us directly, we would be happy to find a solution that works for you.
We hope that your future experience with RIPATON will meet your expectations. Your satisfaction remains our priority.
Best regards,
The RIPATON team
V
Virginie M.
Rating: 1 out of 5
following a purchase from 30/03/2024
I am very disappointed. The varnished steel table legs I received were scratched and unvarnished in some places, resulting in rust marks. I was unable to reach a commercial agreement with the company, which did not recognize the manufacturing defects. I finally bought a protective treatment and I'm going to sand the legs to hide the defects. At this price and coming from a French company, it's a real shame.
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Response from RIPATON
Hello Virginie,
Thank you for taking the time to share your experience, and we are sincerely sorry to learn that you encountered issues with your order. We place great importance on the quality of our products and the satisfaction of our customers. Your feedback is valuable, and we take your comments very seriously.
We want to reassure you that we are reviewing each situation to improve our services and products.
Best regards,
The RIPATON team
M
Matthieu C.
Rating: 4 out of 5
following a purchase from 02/04/2024
Very nice product, seems solid. Short delivery time of one month.
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Response from RIPATON
Thank you for your positive review of our RIPATON website. We are delighted that you find our product beautiful and solid. We take note of the delivery time and will do our best to improve it in the future. Thank you again for your confidence.
J
jimmy G.
Rating: 4 out of 5
following a purchase from 28/04/2024
Order Sunday arrive Friday the 24 to 48 hours are not respected. Package conforms to description and is well packed.
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Response from RIPATON
Thank you for your feedback, Jimmy. We're sorry for the delay in delivery, we'll do what we can to improve in the future. But we're glad you're happy with the product. Thank you for your confidence and see you soon on RIPATON!
M
Marc L.
Rating: 3 out of 5
following a purchase from 04/04/2024
Too little explanation in the manual. The screw used to clamp the feet together is not at all suitable for tightening. The head of the screw is damaged. All the screws have to be changed. At 390€, it's abnormal to provide such mediocre quality screws.
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Pierre C.
Rating: 1 out of 5
following a purchase from 15/04/2024
I am very angry, it's been several times that I order and the feet arrive either not the same size or the color is not finished, I asked for a commercial gesture but nothing was done to me. If I don't get anything from you, I won't advertise, believe me.
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Response from RIPATON
Hello Pierre,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations and that you did not receive the appropriate service. Your satisfaction is our priority, and we take your feedback very seriously.
Best regards,
The RIPATON team
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