The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
Error in my delivery, you have a letter from me which I am waiting for the return
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Response from RIPATON
Hello, I have replied to your order, please check your junk mail. I'm waiting for a return from you! Beautiful day, Marie de RIPATON
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Philippine S.
Rating: 4 out of 5
following a purchase from 23/02/2021
Quality products but no precise visibility on the delivery unless you contact the customer service! But very good communication
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Julien D.
Rating: 4 out of 5
following a purchase from 22/02/2021
Top products and fast shipping
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Ghislain M.
Rating: 4 out of 5
following a purchase from 22/02/2021
Very good products, very well finished, top quality. I only put 4 stars because of the long delay. 1 month between order and reception. But I recommend and I would recommend. Thank you
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Marie José B.
Rating: 4 out of 5
following a purchase from 22/02/2021
Difficulties of connection for my part
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Alexandra P.
Rating: 4 out of 5
following a purchase from 18/02/2021
Very fast delivery
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Teddy M.
Rating: 4 out of 5
following a purchase from 17/02/2021
Great product Unfortunately it arrived scratched, but given the delays, we did not send it back. No regrets for that. Great product.
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Patrick M.
Rating: 4 out of 5
following a purchase from 17/02/2021
Very good, but the delay for the second part of the order is a bit long (still pending) and the carrier has been postponed twice...
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Taylor G.
Rating: 4 out of 5
following a purchase from 17/02/2021
Good follow-up of the goods and customer satisfaction. Order from Switzerland almost without problem
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Patrick C.
Rating: 2 out of 5
following a purchase from 16/02/2021
Deadline not met
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Loïc A.
Rating: 3 out of 5
following a purchase from 15/02/2021
Second order in 2 months and second delivery problem.
The carrier does not respect the day he announces nor the time slot he proposes by sms and obviously does not warn of these hazards.
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Cecile Y.
Rating: 4 out of 5
following a purchase from 11/02/2021
correct site
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Fanny A.
Rating: 4 out of 5
following a purchase from 08/02/2021
The wait time was longer than expected but the customer service was great. Thank you very much for your help.
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Maryse T.
Rating: 4 out of 5
following a purchase from 01/02/2021
Good site
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Maxime N.
Rating: 3 out of 5
following a purchase from 01/02/2021
Nice idea but surprise on delivery
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Loïc A.
Rating: 3 out of 5
following a purchase from 25/01/2021
Clear and precise site, pleasant navigation / Good product ordered, qualitative, conforms / Delivery not respectful of the announced timing.
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Response from RIPATON
Hello, thank you for your feedback! The delivery times are indicated on each product sheet. The products in powder coated or varnished finish require between 10 and 12 working days of manufacturing. We hope you like your feet! See you soon. Marie de RIPATON
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Jean-Pierre C.
Rating: 4 out of 5
following a purchase from 18/01/2021
Very good
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Franck P.
Rating: 3 out of 5
following a purchase from 18/01/2021
Overall satisfied.
Point to improve: order on 15/12 for delivery at the beginning of January, finally delivery on 18 January (package arrived damaged, luckily the material had nothing)
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Response from RIPATON
Good evening, Thank you for your feedback! We closed the workshop for the holidays, which explained the extra delay on some orders. We will try to be more explicit for next year :-). Marie from RIPATON
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Philippe M.
Rating: 4 out of 5
following a purchase from 18/01/2021
Let's say, 4,5 Feet top : good quality, well machined Small skids are welcome Screws to be reviewed : a lot too small : put bigger, longer, and preferably lag bolts which allow to tighten better than simple screws
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Virginie M.
Rating: 3 out of 5
following a purchase from 18/01/2021
I ordered a standard product (not custom made) and the delivery was way too looooooonnnnngue (ordered on December 11th, received on January 25th ...)
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Response from RIPATON
Good evening, Thank you for your feedback! We closed the workshop for the holidays, which explained the extra delay on some orders. We will try to be more explicit for next year :-). Marie from RIPATON
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Adeline B.
Rating: 4 out of 5
following a purchase from 18/01/2021
Easy to use website
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Bernard A.
Rating: 4 out of 5
following a purchase from 18/01/2021
Nothing to complain about the product Long delivery time
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Response from RIPATON
Good evening, Thank you for your feedback! We closed the workshop for the holidays, which explained the extra delay on some orders. We will try to be more explicit for next year :-). Marie from RIPATON
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Nicolas C.
Rating: 4 out of 5
following a purchase from 18/01/2021
A little long to be delivered...but also custom made. On the other hand, the quality is impeccable.
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Philippe R.
Rating: 4 out of 5
following a purchase from 12/01/2021
Hello, I put 4* because the article arrived with an inadequate part preventing the assembly of the whole. The customer service was very reactive and I received the part 2 to 3 days later.
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Christine G.
Rating: 4 out of 5
following a purchase from 05/01/2021
Good, Quite clear in the navigation, it makes you want to order
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Bouetard A.
Rating: 3 out of 5
following a purchase from 08/01/2021
Very good product, except for the very poor packaging, opened everywhere during transport. The deliveryman was very correct and even offered to open the box for the control of the product, there were only three screws left, and three insulating pads for the feet so two stars less, review your packaging to avoid unhappy customers. It's a shame, it deserves five stars.
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Response from RIPATON
Hello and thank you for your review! It does deserve a better box. We are currently working on a new packaging for this product which should be released in a very short time. Thank you for your feedback. We hope to see you soon. See you soon! Marie from RIPATON
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Emilie T.
Rating: 4 out of 5
following a purchase from 07/01/2021
The only small hitch is the time of manufacture/delivery of the product which is a little long but it is made-to-measure and of the craft industry thus one agrees to be patient
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José V.
Rating: 4 out of 5
following a purchase from 07/01/2021
Pleasant and motivating site for those who wish to buy French and to a young company. Precise and serious order follow-up and communication. The article is completely in accordance with our expectations both in terms of quality and aesthetics.
A very small reservation because we were missing some parts, but they were sent to us very quickly.
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Jean-Pierre T.
Rating: 2 out of 5
following a purchase from 14/12/2020
Delivery announced on 16/12 then shifted every day until 22/12 then finally delivered at the beginning of January 2021
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Response from RIPATON
Hello, Thank you for your feedback! The package was delivered to the carrier on 15/12 with a few days delay due to a shortage of raw material. I'm sorry to see that the package took almost 2 weeks to be delivered to you. We hope you like the feet :-) Have a nice day, and see you soon. Sincerely yours, Marie de RIPATON
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Eric N.
Rating: 4 out of 5
following a purchase from 21/12/2020
I had a little trouble creating an account with a billing address different from the shipping address
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Pierre F.
Rating: 3 out of 5
following a purchase from 15/12/2020
Little choice, but beautiful products.
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Marianne S.
Rating: 3 out of 5
following a purchase from 17/12/2020
Delivery too long
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Response from RIPATON
Hello, Thank you for your opinion! Indeed we have encountered a shortage of steel for this foot following an increase in orders. We hope you like your foot :-) See you soon, Marie Team RIPATON
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Julie D.
Rating: 4 out of 5
following a purchase from 17/11/2020
Well
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Christophe L.
Rating: 3 out of 5
following a purchase from 15/12/2020
4 tubes welded for 114€ They could at least have put the tube connections on the same side
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Claire K.
Rating: 3 out of 5
following a purchase from 14/12/2020
Satisfied with the product but delivery time 3 times longer than advertised.
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Response from RIPATON
Hello, Thank you for your feedback! The manufacturing times are indicated on the product sheets. Depending on the finish, it takes 10-15 working days. Your feet needing a thermo-lacquering treatment, they were sent after manufacturing and painting, within the announced time. See you soon, Marie Team RIPATON
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Véronique L.
Rating: 2 out of 5
following a purchase from 09/12/2020
I can't give an opinion as I still haven't received my package
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Marc L.
Rating: 3 out of 5
following a purchase from 08/12/2020
The site is well done and easy to use, but it takes longer than what is indicated on the site and there is no warning by email of the delay. It's a pity not to be notified of the follow-up of the order.
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Response from RIPATON
Hello, Thank you for your feedback! The lead time for custom-made products is 10-15 working days. This lead time is indicated on the product sheets :-) We hope you like your foot ! See you soon, Marie - Team RIPATON
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Gilles A.
Rating: 4 out of 5
following a purchase from 07/12/2020
The product is very good, and meets expectations. On the other hand not enough information after ordering on a precise delivery time. The packaging as received is really bad, does not enhance the product at all and presents risks of damage to the product. It also lacks a piece of instructions for use with the product.
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Response from RIPATON
Hello and thank you for your opinion. It does deserve a better box. We are currently working on a new packaging for this product which should be released in a very short time. We thank you for your feedback. We hope to see you soon. See you soon! Tom from RIPATON.
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Anne C.
Rating: 3 out of 5
following a purchase from 07/12/2020
Pretty feet and quality. Nothing to say about the product on the other hand, you are promised a delivery in 24/48h, that's why I chose to order on this site but more than 15 days to receive my feet ... disappointed with the delivery time lying.
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Response from RIPATON
Hello, the delay for feet requiring a paint treatment is indicated: 10-15 days. 24/48h currently concerns only the raw finish :-) We hope you like your order. See you soon ! Marie - Team RIPATON
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Sandrine I.
Rating: 4 out of 5
following a purchase from 07/12/2020
Well
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