Customer reviews of RIPATON

I can't give an opinion as I still haven't received my package

The site is well done and easy to use, but it takes longer than what is indicated on the site and there is no warning by email of the delay. It's a pity not to be notified of the follow-up of the order.

The product is very good, and meets expectations. On the other hand not enough information after ordering on a precise delivery time. The packaging as received is really bad, does not enhance the product at all and presents risks of damage to the product. It also lacks a piece of instructions for use with the product.

Pretty feet and quality. Nothing to say about the product on the other hand, you are promised a delivery in 24/48h, that's why I chose to order on this site but more than 15 days to receive my feet ... disappointed with the delivery time lying.

Well

good advice on the phone, manufacturing time respected, compliant (custom-made products) and well packaged, delivery to be improved. price ok but it should not be more expensive. i recommend

I ordered 4 identical feet height 20 cm and in the 4 I received 2 with a height of 17 cm and 2 others with a height of 18 cm, so one the height does not correspond to my order and two, the four feet are unusable on my furniture, there is a significant difference in height ... unfortunately I did not realize it right away and I bent them in gold. So I have an order of 55 euros unusable that remained on my back. The after sales service doesn't want to hear anything because they are bent but it's up to them first to check and send items that conform to the order. 1st experience and last... no professionalism! To flee...

Ordered very easily and received on time and very well packaged.

the delivery service with DPD is pathetic. The delivery was not honored on the scheduled date and made me lose a big part of the day. This is really not a reliable delivery company. Order delivered two days later with 30 minutes late on a 4H slot!

Chaotic delivery, more than 2 weeks, with many twists and turns. Commercial gesture on shipping costs appreciated

Delivery a little late but no major consequences for me

My order was delivered very quickly, it was very well packaged. I remove a star because to pack this package, a lot (too much!) bubble plastic. We talk a lot about pollution linked to plastics, can't you consider a more ecological material? Your approach to quality French production deserves that you look into this issue.

I was disappointed (I understand that there are many orders) we try to order French as soon as we can and our order took as long or longer than a foreign country.

All the parts ordered (including one custom part) were delivered on time despite the health crisis. An error in the color of one of the sets of legs during delivery was solved very quickly and without any worries thanks to an after sales service. The parts ordered are robust and their respective design very successful.

Well done and clear site

Product conforms to the description

The site is very good

Nothing to say about the quality of the products, just that the delay announced on the site did not correspond to reality.

Fast shipping. Corner of the box damaged but foot not damaged.
Good product. Packaging to review.

Very clear and attractive

The feet are superb, but a little disappointed that the delivery took longer than expected...

Fast and efficient delivery.

Well packaged, as ordered but I did not receive the bottle

nothing to report

Well done and practical site to choose the products, it gives desire. I think that it should propose useful accessories, like the skates adapted to the shape of the feet for example.

I was not able to order directly from the site on my own, fortunately the help was very efficient.

Improve navigability and content on product sheets

I placed an order on 3/10/20 on this site because the delivery was planned in 24-48h ... after several calls from me because no news from Ripaton I learned that there was a break on a screw, that I would be kept informed for the delivery date but that I would receive my order at a later date on 20/10! To my great surprise because still without any information from them I received my order on 23/10 (unfortunately far from 24-48h that had made us choose this site!)! However the feet are as we had imagined despite a disappointment when opening the package because on one of the feet it lacks the protective pads (hoping that the sending of those will be faster!)! We are therefore satisfied with the product but very disappointed with the management of our order.

Delivery time not respected 13 days instead of 48h, but products arrived well and well packaged, small remark on the screws delivered average quality, I preferred to use mine, I appreciated the small pads joint to put on the floor

Clear and easy enough to answer the client's search

Serious order and delivery I recommend

Indeed the metal can be very industrial in some places, but it's not just one small defect on 40 cm... Delivery in time and dimensions of the custom made well respected.

The site was very clear: product in stock and shipped in 24/48h. However my order took a week. After 5 days, the site still indicated "in stock" while the chat indicated that they had a delay in production.

Hello, I was rather disappointed. Order tracking and delivery, nothing to complain about. The merchandise, on the other hand, was very disappointing: for the price, we expect almost perfection. One of the feet received seemed to have been scraped before the black paint was applied.
Moreover, when fixing, the shape of the screws leaves a rather disappointing finish because they cannot be pushed in far enough so the head is very visible. Visible screws and difficult to fix. Given the long wait and that it is custom made I did not see the point of bringing up the information but in the end quite disappointed even if the final rendering when you do not look at the scratches and screws underneath, it's nice because the shape of the feet and beautiful.

Very good package arrived very quickly and in perfect condition, just a detail I think the screws should be provided with the table legs. I recommend this site without problem.

I think that the packaging is a little limited, I received the pieces with some small chips of varnish. Nothing really bad but the pieces were moving around a little in the box. So packaging to improve.

Very disappointed with my custom steel legs, which I had chosen with a clear varnish finish to keep the raw steel look. The 2 legs (which are anthracite steel) have several very light stains that are totally unsightly. These stains are not indicated at all in the product description (which is limited to indicating that there may be asperities, something totally acceptable and different, because no aesthetic impact). The pictures on the product page also show beautiful feet without any stains, and I complained to the customer service, which believes that these stains are totally normal and contribute to the authenticity of the product (lol).
Anyway, apart from offering me to send them back the feet (at my expense) so that they can paint them black (at my expense) and send them back to me (at my expense), nothing. I told them to complete the product description to explain the presence of these stains, since it's normal, and to add one of my pictures that shows what it looks like. But of course they won't do it, otherwise nobody would buy these feet anymore.

Very good site and well done, package nickel and well packed.

The sequence of an order is not very intuitive, between the choice of addresses, the shipping method and the payment which are done in a curious order

Good site smooth navigation easy to choose product affordable price