The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
Good value for money, but beware of the less-than-perfect finish, with welds that are clearly visible even after finishing painting. Delivery on time and very well packaged.
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Guillaume G.
Rating: 1 out of 5
following a purchase from 09/11/2023
I am very over the quality of my order ... my table leg was delivered raw without paint finish with bits of metal inside the welds visible ... not professional at all compared to my first delivery ... I'm sorry but I will not you good PUB ...!!!!
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Response from RIPATON
Hello, the Malicieux legs in raw finish are untreated. The welds are therefore visible. If this finish doesn't suit you, you'll need to stick with a matt black finish as ordered previously.
See you soon,
Customer Service
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Florian B.
Rating: 3 out of 5
following a purchase from 03/11/2023
An additional -10% offer on promos shortly after my order... not cool but tanpis otherwise for the rest it's top.
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Laure D.
Rating: 2 out of 5
following a purchase from 13/09/2023
The quality of the foot received is not up to the price paid 😓. Customer service on the other hand great.
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Lylou B.
Rating: 1 out of 5
following a purchase from 14/09/2023
Passable product but misleading site because: 1/ delivery times are not respected > when you call, you are told that the days announced are not working days but actually working days! lol 2/ in the description, you are told that screws and protective pads are included in the price > in the end, no protective pads are sent and the answer is "there is no visual showing protective pads" uhhh yes but it's written in black and white in the product description...
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Response from RIPATON
Hello Lylou,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our services. We will review your comments regarding delivery times and the description of our product to better meet our customers' expectations.
Please do not hesitate to contact us directly so that we can find a solution together.
Best regards,
The RIPATON team
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Léo C.
Rating: 2 out of 5
following a purchase from 04/10/2023
Shipping problem, followed by a very very slow delivery. I ordered on the recommendation of a friend who worked there, but unfortunately I won't be able to recommend it myself...
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Response from RIPATON
Hello Léo,
Thank you for your feedback. We are sincerely sorry to hear that your experience with our delivery service did not meet your expectations. Your satisfaction is our priority, and we take your comments very seriously. We are actively working to improve our shipping times so that each of our customers can benefit from impeccable service. We hope to have the opportunity to demonstrate our commitment in the future.
Best regards,
The RIPATON team
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Reind D.
Rating: 1 out of 5
following a purchase from 01/10/2023
It took ages before I received my package... even AliExpress is shipping faster these days.
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Response from RIPATON
Hello Reind,
Thank you for taking the time to share your feedback. We are sorry to hear that the delivery of your package took longer than expected. Your feedback is valuable and we are working tirelessly to improve our service. Please do not hesitate to contact us directly for any questions or specific situations.
Best regards,
The RIPATON team
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Lavantes P.
Rating: 1 out of 5
following a purchase from 26/09/2023
Shame. I never received my parcel, I sent an email to find out where my order was, I never got a reply. When I call, customer service is always unavailable. I can't recommend them.
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Response from RIPATON
Hello,
You sent us an email on 09/10 with a response from us within 10 minutes. The first shipment had been lost, so we've done everything we can to get it back to you as quickly as possible.
We hope you enjoy your order :-)
See you soon.
Customer service
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Déborah F.
Rating: 3 out of 5
following a purchase from 20/06/2023
Order placed on 20/06/2023, parcel well received, in good condition. However, there was a huge error in the packaging, but after exchanges with the after-sales service, everything was back in order at the beginning of July (which is why 3 stars and not 5). Otherwise, the product meets my expectations and is of good quality.
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Aurélie L.
Rating: 1 out of 5
following a purchase from 27/08/2023
The item received is missing a weld. I was offered to send the stand back to the workshop (10 days). Communication with the after-sales service was long and unpleasant. I do not recommend this site.
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Véronique P.
Rating: 1 out of 5
following a purchase from 14/07/2023
The courier dropped the parcel off on my doorstep while I was on vacation, without warning me!
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Mathieu A.
Rating: 3 out of 5
following a purchase from 10/08/2023
Good-looking product. I had to redo the drill hole for one of the two legs because it did not match the other ... too bad
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Renaud V.
Rating: 3 out of 5
following a purchase from 30/07/2023
The final rendering is correct, but for the price I expected better quality. The M8 inserts used to fix the legs together are a bit loose, and the coat of paint is very (too) light - you can still see the weld all along the tube. And the leg is sold to accommodate a table of up to 2.30 m. Mine is 2.10 m long, and you really shouldn't lean on an angle to avoid it tipping over. This is certainly normal, given the central shape of the leg, but with 2.30 m you can't afford to make any mistakes.
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Jean Claude S.
Rating: 2 out of 5
following a purchase from 08/07/2023
The crosses are good, but the mounting plates are random.
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Laurent V.
Rating: 3 out of 5
following a purchase from 03/06/2023
Hello, I received the package on time. The legs are well made and correspond to what was expected. I have a big problem with the paint, which is badly worn in 1 place on one peid and in 2 places on the other. It looks like the paint has clumped together and peeled right off. I have photos if you need them. we turned the legs so that it would show as little as possible, but it's a shame because the rest is perfect.
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Marc P.
Rating: 1 out of 5
following a purchase from 25/05/2023
I still have not received anything ..... order placed on 25/05/2023... shipped on 07/06/2023, following an error by the deliveryman I have not received anything and the company said they would do their best to return my order, we are on 22/06/2023 and still nothing .... but I receive requests for advice and ads every week so this is not an opinion ... well for now
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Nicolas D.
Rating: 2 out of 5
following a purchase from 29/04/2023
Deadline not met at all Order placed on April 29 Delivery normally scheduled between May 12 and 15 Receipt of product on June 2... The finish of the product leaves much to be desired, with welding and paint missing at one junction.
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Lara B.
Rating: 3 out of 5
following a purchase from 30/04/2023
Product corresponds to my expectations, but manufacturing time is much longer than advertised on the website.
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Damien F.
Rating: 3 out of 5
following a purchase from 07/04/2023
Good quality product. Chaotic order tracking and delivery process.
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Karine P.
Rating: 3 out of 5
following a purchase from 20/03/2023
Very good and beautiful product. Disappointed with the service
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Gerard F.
Rating: 1 out of 5
following a purchase from 16/02/2023
Very very dissatisfied with our purchase. We have even left 1 1st foot (with varnish run and consequent marks during our 1st purchase and at the delivery new consequent mark on the foot... the person in charge of the company denies the bad services and proposes me ridiculous indemnity.... We will never forget .... G F
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Marie B.
Rating: 1 out of 5
following a purchase from 31/01/2023
my inclined base plates are not adapted to my small table: the ripaton soap does not offer any help or adjustment to solve this design problem... which they are the origin!
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Badra O.
Rating: 1 out of 5
following a purchase from 31/01/2023
Item not at all solid does not accept refunds
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Michel B.
Rating: 3 out of 5
following a purchase from 19/01/2023
Hello at the level of delivery the package was damaged
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Eric S.
Rating: 3 out of 5
following a purchase from 18/12/2022
Foot received with many scratches and traces of rubbing. Assembly a little light to support 180kg tray
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Bacqueville L.
Rating: 3 out of 5
following a purchase from 15/12/2022
Very satisfied with the feet of beautiful work but feet received without the fixing screws nor the skids.
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Fares B.
Rating: 1 out of 5
following a purchase from 05/10/2022
I am extremely disappointed, I ordered 2 table legs that were delivered in two weeks, while it provides a delivery of 24 to 48 hours, the providers of ripaton in this case TNT GLS The company decides to change provider to deliver us, but do not even keep us informed
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Muriel B.
Rating: 1 out of 5
following a purchase from 28/09/2022
I did not receive the adjustable feet on one of the products, they were supposed to send me pads to compensate, never received. I was to be reimbursed for the difference between the varnished and matte product and the adjustable feet, nothing received!
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Etienne P.
Rating: 3 out of 5
following a purchase from 01/10/2022
I am satisfied with the product itself (desk legs) However I find some things disturbing, especially considering the price paid: - the 2 legs were extremely dirty (shoe marks on a dusty background) - the box contained only 2 "adherent pads" - 2 screws were missing (obviously the package of screws was opened during transport, they were all loose in the package)
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Pierre C.
Rating: 2 out of 5
following a purchase from 29/09/2022
Always errors, the dimensions ordered are never good, it's really a pity, last order received the 2 legs were not the same height so difficult to fit a console 🥵🥵
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Cyrille C.
Rating: 2 out of 5
following a purchase from 19/08/2022
Product (Le Costaud) announced available with 24/48h shipping. Received 3 weeks later. No communication, obliged to contact the support several times with minimalist answers. Average quality of the legs (rough welds, not symmetrical) This is my last order.
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Pauline G.
Rating: 3 out of 5
following a purchase from 26/08/2022
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Kevin P.
Rating: 3 out of 5
following a purchase from 23/08/2022
Feet of good bills However with the reception they were damaged, surely of transport. They were not especially protected from rubbing against each other ... A little disappointed given the price for two feet ...
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Laurie F.
Rating: 3 out of 5
following a purchase from 17/08/2022
Disappointed! Many scratches
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François T.
Rating: 1 out of 5
following a purchase from 05/08/2022
Company very difficult to contact. Order out of time. Quality of the material not up to standard and poor welding. Very very disappointing. Never order again
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Christine B.
Rating: 2 out of 5
following a purchase from 29/05/2022
The rack we ordered does not keep its promises, it bends under the weight of the evening dresses.
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Christelle M.
Rating: 3 out of 5
following a purchase from 07/08/2022
The products arrived damaged. If this was due to shipping, I could have understood. But no, the main damage was under the thick protections. I did not find this honest and therefore will not recommend the site.
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Damien P.
Rating: 3 out of 5
following a purchase from 04/07/2022
Product ordered not as good as expected. Finally got my money back after a long month of waiting. Too bad because I was expecting a lot from the rack.
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Martine B.
Rating: 2 out of 5
following a purchase from 02/08/2022
The foot arrived with 3 hits with chipped paint and one side where the paint didn't go on well, not smooth with drips.
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Gael W.
Rating: 3 out of 5
following a purchase from 27/07/2022
lack of finish on the legs medium fit
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