The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
The feet are well made, but the site indicated the feet in stock, they took more than a week to come, without warning of the delay!
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Response from RIPATON
Hello Grégory, Thank you for your feedback! As mentioned during our exchanges, we are currently experiencing a large volume of orders and our production team is doing its utmost to manufacture the feet. Sincerely yours, Marie Team RIPATON
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Deborah J.
Rating: 1 out of 5
following a purchase from 08/09/2020
I was disappointed by the quality of the finished product which has very pronounced irregularities, much more visible than on the photos of the site, no commercial gesture from the site. In short I do not recommend
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Solenne B.
Rating: 3 out of 5
following a purchase from 26/08/2020
Long delivery time contrary to what was announced at the time of the order.
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Response from RIPATON
Hello, Thank you for your feedback! The manufacturing deadlines are generally respected. The order was placed in August, a vacation period. Our production team was reduced during these weeks, so production was impacted. Our welders do their best every day :-) See you soon, Marie Team RIPATON
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/08/2020
nothing to say about the site; choice, price, delivery time and delivery ...... on the other hand two feet on four were packed with the "varnish"not quite dry so bubble wrap stuck on so some traces! .... nothing catastrophic
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/07/2020
Put more furniture inspirations to realize
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/07/2020
There is no other word to describe the level of dirtiness of this product and moreover they find it quite normal
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Response from RIPATON
Hello Christian, Our racks are treated against rust. However, if some residues persist, you can wipe them off with a cloth. The customer service is available by email at [email protected]. Have a nice day, Marie Team RIPATON
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/07/2020
A problem in the selection of the volume of product ordered. Indeed when I select two units to put in my cart when I am on the product sheet, it does not save the info in the cart nor does it update the amount that it represents on the product sheet. In the end, not having paid attention to this, I thought I ordered two feet for 160€ when I discovered only one in the box to my great surprise. So I would say that I was wrong because the site does not seem to be optimized enough to avoid this kind of mistake... what is the point of putting an option to select a number of units if this option is not connected to the shopping cart...
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Response from RIPATON
Hello, after checking on our side, I think there is a misunderstanding. When you select two units and add to cart, it works well on our side, the cart indicates two units. The price of the product when in place does not change on the product sheet, only in the cart.
Moreover, you can check directly at the time of payment that the amount corresponds to one foot and not two. I'm sorry for the mishap and we do our best to be transparent and serious during the ordering process. I hope this does not mar your shopping experience on our site.
We hope to see you again in the future.
Sincerely, Ripaton customer service.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/07/2020
The customer service is not at the RV
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Response from RIPATON
Hello Jean-Rémi, All your requests for customer service have been answered by us. We have proposed different solutions according to the problems encountered. Customer service is at the heart of our DNA since the creation of Ripaton. We are very available for our customers, including sometimes on weekends. Sincerely, Marie Team RIPATON
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2020
The item came to me incomplete (they forgot to put the adjustable glides on). I had to send the item back to them to finish the job and reship it to me. Responsive & competent customer service, but they didn't offer me a solution to repack the package for reshipment. So all in all a rather mixed experience, even though I ended up getting a complete item...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 06/07/2020
average quality, no resistance, very late reception
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Response from RIPATON
Hello Reynald, You have contacted the Customer Service for this order. A reply has been sent to you. If the product does not suit you, which we can understand, we have offered you a return, which to date has not been accepted. The feet have been shipped 12 days after your order (the manufacturing time is respected). The delivery took a long time because of the carrier who is experiencing a large influx at the moment. Unfortunately, we do not control all these parameters. We remain at your disposal if needed. Sincerely yours, Marie Team RIPATON
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/06/2020
Site that bugs at payment
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/06/2020
One of the feet has a defect. I sent an email to which I did not get an answer
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Response from RIPATON
Hello, please send an email to [email protected]. Your email may have gone to spam. It is not our policy to leave the customer without a reply. Sincerely, Ripaton customer service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/05/2020
Big problem of delivery because of the post office (1 month!) but the staff was very reactive and helpful, even on weekends.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/05/2020
Mixed experience. The table stand ordered is nice and looks good. However, the delivery and after-sales service were not up to par. The package was received open and damaged (the packaging is not strong enough and closed with staples that did not hold) and the screws for fixing the leg were missing. I immediately notified the after-sales service by email and then, as I did not receive a return, by phone, expressing my time constraints. It was then proposed to me a new sending by simple letter of the screws, still not received to this day and thus out of time of installation of the foot by the cook... A better reactivity on the sending of the screws as well as a commercial gesture concerning this misadventure could have been proposed to me. It's a pity.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 14/05/2020
On the advice of a friend I tested an order, I am very satisfied with the speed, my products of a very good quality at a reasonable rate.
I have since placed a new order with my eyes closed.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 04/05/2020
Still no delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
the photos don't have the same rendering as for the real thing"
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/04/2020
This is my 2nd order on Ripaton. The 1st order was perfect, the 2nd order was placed during lockdown, so I will not evaluate the delay on the order which I understand - however the direct debit could have been delayed. My complaint is with the finish of the product. I ordered a custom made stand and the welds are very visible. I am disappointed with the finish of the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2020
Satisfactory
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2020
Error in the sending of the order. 3 weeks of exchanges by mail to finally receive the good products. Fast answer to the questions even with commitments almost never held (sending promised the 03/05, then the 06/05, then the 09/05, parcel finally sent the 16/05).
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Response from RIPATON
Hello Mickaël, There was indeed a preparation error during the first shipment and we apologized for it. During this delicate period, the customer service is mostly working from home and communications with the workshop can be difficult, hence the delay in processing after sales service... We do our best with these unusual conditions. We do our best with these unusual conditions. We hope that the feet are suitable for your Ripaton project :-) See you soon, Marie Team RIPATON
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2020
Good quality of manufacture but after sales service is not listening to the customers.
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Response from RIPATON
Hello Christophe, We have replied to your message. Customer satisfaction is at the heart of our business and we are attentive to feedback. We regret that our response is not up to your expectations. We hope that our feet will satisfy you in your project. Have a nice day, Sincerely yours, Marie Team RIPATON
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 18/02/2020
Very disappointed
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Response from RIPATON
Hello Michèle, Do not hesitate to contact us at [email protected]. The clear varnish finish shows the roughness of the steel, a sign of its authenticity as indicated in the product sheet. Have a nice day, Marie - Team RIPATON
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/02/2020
The site itself is perfect but I had to call the customer service to know why 8 days after the validation of my order I had no news...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 30/01/2020
very good product. fast delivery. i recommend it
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/01/2020
Each foot has markings on both sides that can be seen from a distance.
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Response from RIPATON
Hello Nastassia, The finish you have chosen (clear matte varnish) shows the bending marks, visible on the article sheet. I hope the feet suit you! See you soon, Marie Team RIPATON
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/01/2020
Delay in delivery due to the loss of feet between the manufacturing workshop and the paint shop (reason for the 3 stars) but I appreciated being kept informed of the incident so for responsiveness I would put 5 stars if we could rate this aspect.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/01/2020
Product delivered without instructions and greasy, which for a garment carrier is more than annoying
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 07/01/2020
The feet received are damaged in the same place on all four...
A little disappointed! Because this is the second time I order from them...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 02/01/2020
No information during the vacations for the Christmas period while it was indicated delivery product under 48h. I had to wait 12 days to get my items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 05/12/2019
Relatively long delays! Product with the right dimensions, finishing of the welds a little bit to be desired!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/11/2019
Respectable delivery time
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/10/2019
The corners of 3 by 4 feet were damaged, the package having been ripped open.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/08/2019
A little disappointed by the very long delays not announced at the time of the order.
In addition, the welds are less clean than those promised with the photos on the site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/09/2019
Good quality products but it is a pity that I received it a little damaged at the level of the paint and a slight dent on one of the feet.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/06/2019
Why the screw holes on the length and not the width? When the feet can be in both positions. Reception of the foot with a rust point
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Response from RIPATON
Hello, the legs are drilled on the height as indicated on the technical plan, the photos and the 3D plan. The majority of customers (99% of customers) mount the legs underneath, the drillings would not be aesthetic. You bought raw legs without treatment, the steel is naturally sensitive to moisture and rusts with time. Other finishes are possible to avoid this (matte varnish). In addition, we also manufacture custom-made, we could have made these holes at your request. Hoping that your project will be suitable, we look forward to seeing you again. Sincerely,
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 11/06/2019
The product is great, the delays a little less. The wait was longer than expected, too bad...
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/04/2019
attractive site but apparently not clear enough
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/04/2019
Product delivered 3 weeks late, without the screws and pads included with the product.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2019
Verification before sending
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/04/2019
The legs exude quality and are solid. That said, one of the bases is a bit bent, which prevented me from screwing one of the screws properly. Nothing serious, but at 90€ a foot, it's a bit regrettable. Some problems with the delivery (DPD).
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Response from RIPATON
Hello, we are working hard to protect the feet, however some delivery people do not take the same precautions as we do... unfortunately some feet suffer the consequences and we are sorry for that. I hope your project was successful and thank you for your understanding.
All the team of Ripaton thanks you for your purchase. Sincerely, Tom.
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