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A
Rating: 4 out of 5
very good
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Customer reviews of RIPATON
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 517 published reviews
Summary of reviews
The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
Reviews 1, 2 and 4 stars
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Rating: 4 out of 5
Good site, manufacturing feet does not correspond to my request, they should be gray and they are rather brown
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Rating: 2 out of 5
15 days to receive my order, no apology email for the delay. On the rack is indicated a piece allowing to put a handbag, but I did not receive this piece but a rounded piece which does not allow to put a bag. 2nd order at Ripaton particularly disappointed!
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Rating: 4 out of 5
package well packed, delivery a little long...but weekend black friday plus blockades on the roads justify this delay, no worries.
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Rating: 4 out of 5
Give desire, quality and conforming goods
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Rating: 4 out of 5
Great product. It's only the 2 week wait, with no mention of the expected delivery date that makes me take off one star.
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
Well
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Rating: 4 out of 5
nothing to report thank you
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Rating: 4 out of 5
I am happy with my order, received quickly and well packaged.
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Rating: 4 out of 5
Choice, design ... It's finally a change from basic feet.
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Rating: 4 out of 5
Easy to use website.
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Rating: 4 out of 5
IT'S PRACTICAL order RECEIVED IN TIME
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Rating: 4 out of 5
Meets my expectations
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Rating: 4 out of 5
Very good reactivity of the sales team after an intervention request.
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Rating: 2 out of 5
The package was damaged and one of the white foot pedestals was bent.
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Rating: 4 out of 5
Well
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Rating: 4 out of 5
Nice product but a bit expensive. Package received quickly and very well packed
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Rating: 4 out of 5
Great site, the feet received are exactly as ordered! I recommend
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Rating: 1 out of 5
The delivery took much longer than expected, I had no information. I had to come back to the service to know the delays. For all this a refund of 8€ of the delivery costs, without any justification to provide to my accountant! 8€ is far below the estimated damage to the quality of my relationship with my customers. The service is bad.
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Rating: 4 out of 5
Products made to order and manufactured in France.
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Rating: 4 out of 5
Easy to use and clear
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Rating: 4 out of 5
very good but could enter more "responsive"
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Rating: 4 out of 5
Reagent
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Rating: 4 out of 5
Not a bad choice but why not other suggestions
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Rating: 4 out of 5
A little disappointed to have found a promo code on instagram just after I received my order! Otherwise great, thanks ripaton!
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Rating: 1 out of 5
Not at all satisfied. Here is why: ordered on 21/07, sent on 31/07 in "Express" delivery, quite expensive by the way, but not received! Until then, no responsibility from Ripaton... But then it's a demonstration of incompetence: only one answer, after a reminder (!), to my complaint promising an answer within 24h. Since then, 24 hours have passed, but total silence in spite of my numerous reminders; where is the parcel? what do they intend to do? No answer. And this is probably where the problem lies: this company has no resources available to deal with the slightest transport problem or even to devote to a minimal communication with its customers in trouble. So this company should be avoided.
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Response from RIPATON
I am the co-founder of the company. My associate contacted the chronopost customer service following the non-delivery of your package in time, and contacted them again before we left on vacation, not having any return from them. In this vacation period unfortunately we are often faced with this kind of problem. It is indicated on our site the manufacturing time of the orders as well as the delivery time (delivery 24h-48h from the workshop). On our side, the manufacturing and shipping times are respected, and in this case, we are penalized because of the carrier. We have informed you that we are going on vacation, and that we will not be able to return your package immediately. Moreover, you also have in your possession the tracking number of your package to contact Chronopost on your side. To date, our customer service has come back to you to find a solution of refund or return of order.
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Rating: 4 out of 5
order arrived in good condition but with a few days delay; the table legs are perfect and modernize my rustic table
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Rating: 4 out of 5
well in accordance with the photo and nice little word
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Rating: 4 out of 5
Responsive to questions about the various products
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Rating: 4 out of 5
Beautiful, practical and efficient. A check of the email would be appreciated for the stunned like me
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Rating: 4 out of 5
Clear site, the situation of the feet are useful. A small reproach for the manufacturing time indicated (8 to 10 days, to count in reality 18 days between the order and the delivery) but it is true that I ordered in July month of summer vacations.
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Rating: 4 out of 5
Quality products but time between order and delivery extremely long.
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Rating: 4 out of 5
Feet in stock, fast delivery and above all quality product
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Rating: 4 out of 5
The order was not processed directly but everything was fine when I called 1 week later
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Rating: 4 out of 5
Good despite the limited number of products
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Rating: 4 out of 5
The only email I received was the one that sent the package. Would deserve a notification that the order has been received. Otherwise, very good!
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Rating: 4 out of 5
Just some problems with the reception of the parcel because of its size (not possible to receive it at the relay point, obliged to go to seek it in a deposit chronopost far from the residence).
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Rating: 4 out of 5
Good but delivery time a little long.
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Rating: 4 out of 5
top product, manufacturing-delivery time a little bit long
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