The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
suitable product, order and delivery good. downside regarding the similarity between the color and appearance of the sample and the actual product
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Response from RIPATON
Hello Henri,
Thank you for your feedback and we are pleased to hear that our ordering and delivery service met your expectations. We also take into account your remark regarding the similarity between the sample and the actual product, in order to continuously improve our offering. Please do not hesitate to contact us if you have any other comments or questions.
C
CYRILLE H.
Rating: 3 out of 5
following a purchase from 15/02/2026
Order, manufacturing, deadline compliant but unfortunately the delivery did not meet the rest. damaged product upon arrival. The response from customer service was to have me fix the bent fitting myself.
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Response from RIPATON
Dear Cyrille, thank you for taking the time to share your experience. We are pleased that the order and manufacturing met your expectations, but we are sorry to learn that the delivery did not reflect them. We take your comments very seriously and we will work to improve our delivery service to avoid such inconveniences in the future.
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florian T.
Rating: 3 out of 5
following a purchase from 15/02/2026
Delivery is fast and the choice is interesting. Too bad to see weld joints that could be more discreet.
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Response from RIPATON
Hello Florian,
Thank you for your feedback on our RIPATON site. We are delighted to hear that you appreciated the speed of delivery and the diversity of our selection. We take note of your comment regarding the welding fittings and will work to improve this aspect. Your opinion is valuable and helps us to progress.
Best regards,
The RIPATON team
Y
Yukiko N.
Rating: 3 out of 5
following a purchase from 26/11/2025
The design was nice, but there was a scratch on the facade.
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Response from RIPATON
Hello Yukiko, thank you for taking the time to share your feedback on our site "RIPATON". We are glad that you appreciated the design, but we are sorry to hear that there was a scratch on the facade. We take your comments very seriously and we will strengthen our quality control to prevent this from happening again.
D
David D.
Rating: 3 out of 5
following a purchase from 01/06/2025
Speed, a lot produced but some impact marks on certain feet....too bad....
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Response from RIPATON
Hello David,
Thank you for taking the time to share your feedback. We are glad that you appreciated the speed of our service and the variety of our products. However, we take your feedback regarding the impact marks very seriously. It helps us improve the quality of our offerings. Please feel free to contact us directly if you have any specific questions or concerns.
We hope to see you again soon on RIPATON!
Best regards,
The RIPATON team
G
Gérard S.
Rating: 1 out of 5
following a purchase from 24/04/2025
After opening the package, of course after the delivery person's departure, I noticed that all the screws were missing. I do not recommend this site and will not order again.
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Response from RIPATON
Hello Gérard,
I am sorry that the screws were forgotten, they are often slipped in with the kraft envelope that accompanies the package. A simple call or email to customer service and we could have sent them to you ;-)
We hope you were able to find some screws at home to proceed with the assembly of your base.
See you soon,
Customer service
J
Jérémy T.
Rating: 3 out of 5
following a purchase from 22/04/2025
Beautiful site. Fast shipping. However, regarding the finish of the product: 4 V-shaped legs. The quality seems very good but the finish is not neat. Indeed, the plate on which the leg is welded has sharp edges. The underside of the leg does too. These parts should be smoothed out to avoid any risk of serious cuts by a child.
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Response from RIPATON
Hello Jeremy,
Thank you very much for your feedback and for your comments on our website and the speed of delivery. We are delighted that you appreciate the quality of our products.
We take your remark regarding the finish of the V legs very seriously. Your safety and that of your loved ones are paramount to us. We will pass your suggestion on to our team to improve this point.
Please do not hesitate to get back to us if you have any other observations or questions.
Best regards,
The RIPATON team
M
Marc O.
Rating: 3 out of 5
following a purchase from 22/01/2025
The order arrived as described and expected.
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Response from RIPATON
Hello Marc, thank you for your feedback and we are delighted to hear that your order arrived as expected. Please let us know if you have any suggestions for improving your experience on our site, as your satisfaction is our priority.
M
MARIE CHRISTINE S.
Rating: 3 out of 5
following a purchase from 15/01/2025
To date, not installed, awaiting tray scheduled for end of February.
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Response from RIPATON
Hello Marie Christine,
Thank you for your feedback. We are sorry to hear that the installation of your product is still pending. Please be assured that we are doing our utmost to ensure that the tray arrives on time and that your experience with RIPATON is fully satisfactory. Please do not hesitate to contact us should you have any questions or require assistance.
Sincerely yours
The RIPATON team
G
GERALDINE S.
Rating: 3 out of 5
following a purchase from 18/11/2024
Mikado feet: good quality scrap metal but ... - downloadable instructions require Drop Box to be installed on the laptop (adverts ...) - unclear instructions: if you make a mistake, you have to dismantle, the screws are inaccessible and the tool used to dismantle them is of poor quality. assembly and dismantling cause irreversible scratches on the scrap metal. - For 4 plates and 8 screws, you'll need at best 3/4 hours of assembly and torque conflicts. In short, it's only 135€!
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Response from RIPATON
Madame Géraldine, we thank you for your detailed feedback regarding your experience with our Mikado feet. We are sorry to learn that the assembly instructions did not meet your expectations and that you encountered difficulties during assembly. Your opinion is valuable and we will take your comments into account to improve our instructions and the quality of the tools provided.
A
Aurelie R.
Rating: 1 out of 5
following a purchase from 04/11/2024
First of all, don't be in a hurry to receive your feet, the delivery time is not respected! But there's always an excuse... (lots of orders, carrier ....) Then there's the work itself! The finish isn't there, and you dare to say it's normal! Take a look at your competitors' work and learn from them... I should have ordered from my usual supplier, but ripaton had a good offer, so I gave it a try... And we'll leave it at that !!!!! No compensation whatsoever
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Response from RIPATON
Hello Aur lie,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations, both in terms of timing and finishing. Your feedback is valuable and allows us to improve our services.
We hope to have the opportunity to regain your trust in the future. Please do not hesitate to contact us directly to discuss your order.
Best regards,
The RIPATON team
N
nicolas A.
Rating: 1 out of 5
following a purchase from 05/11/2024
Deplorable packaging, mediocre quality and zero feedback from customer service. I'm not going to recommend you!
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Response from RIPATON
Hello Nicolas,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience with RIPATON did not meet your expectations. Your feedback on the packaging and quality is valuable, and we will take it into consideration to improve. Please know that our customer service is here to help you, and we are committed to resolving the issues encountered. We hope to have the opportunity to regain your trust.
Sincerely,
The RIPATON team
L
LAURENT D.
Rating: 3 out of 5
following a purchase from 22/10/2024
No assembly instructions included, but 8 fixing screws instead of 4.
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Response from RIPATON
Hello,
The assembly instructions are available via the QR code on the Merci card + in PDF format on the product sheet.
We hope you enjoy your order!
We hope to see you soon,
Ripaton Customer Service
A
Audrey T.
Rating: 3 out of 5
following a purchase from 25/08/2024
It's pretty/designy/clean. However, I find that the right-hand model isn't very stable (it tilts to the left or right when I move the hangers from side to side). Also, it's a shame I didn't get the instructions for assembling it!
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Response from RIPATON
Hello Audrey,
Thanks for your opinion!
If all the components are properly screwed and tightened, the rack shouldn't wobble. Don't hesitate to tighten the parts together.
Assembly instructions are available directly from the product data sheet.
We remain at your disposal should you need us.
We hope to see you soon,
The Ripaton team
K
Kristin K.
Rating: 1 out of 5
following a purchase from 31/07/2024
Unfortunately I have not received the goods, I am still waiting ... when I receive the product I can rate it.
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Mélanie N.
Rating: 1 out of 5
following a purchase from 14/05/2024
We had a lot of problems with our order and the customer service is not up to scratch.
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Response from RIPATON
Hello Mélanie,
Thank you for taking the time to share your experience. We are sorry to hear that your order did not meet your expectations. Your feedback is valuable and we are committed to improving our service.
Best regards,
The RIPATON team
J
Jessica P.
Rating: 1 out of 5
following a purchase from 18/06/2024
Delivery times not met
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Response from RIPATON
Hello Jessica,
Thank you for your feedback. We are sincerely sorry to learn that our delivery times were not met. Your satisfaction is our priority, and we take your opinion very seriously. Please know that we are doing everything we can to improve our service in order to provide you with an optimal experience in the future. Do not hesitate to contact us directly for any questions or concerns.
Best regards,
The RIPATON team
D
DE FROBERVILLE H.
Rating: 3 out of 5
following a purchase from 20/05/2024
Ordered a made-to-measure table. Positive points: well-constructed website for quoting a made-to-measure table base, respect for dimensional specifications, good quality of parts, honest lead time between order and delivery (4 weeks), communication on the progress of the project. Areas for improvement: the quality of the packaging was clearly inadequate for delivery (a foot was scratched), and the adjustable feet ordered with the base were not received.
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Response from RIPATON
Hello Mr. or Mrs. DE FROBERVILLE,
Thank you for taking the time to share your feedback on your order with RIPATON. We are pleased to learn that you were satisfied with the quality of our site, the adherence to dimensions, and the delivery time. However, we are sorry to hear that the packaging did not meet your expectations and that the adjustable legs were not included in your order. We take your comments very seriously and will immediately work on improving our packaging processes to avoid such inconveniences in the future. Please do not hesitate to contact us directly to find a solution regarding the missing legs.
Best regards,
The RIPATON team
S
Sophie D.
Rating: 3 out of 5
following a purchase from 16/05/2024
Choice of color not respected or photo of colors absolutely not contractual on the website, after-sales service does not really take responsibility to satisfy the customer. Damaged product on receipt after-sales service? I should have a commercial gesture of 10% I'm waiting. But in any case, the item received is not compliant.
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Response from RIPATON
Hello Sophie,
As indicated, the rendering of ACIER BRUT or VERNIS MAT colors may vary depending on the color of the base steel, which may be darker or lighter depending on the batch. Consequently, photos are not contractual.
You have received your base in your chosen color.
Your order has been partially refunded.
We hope your order has found its place in your home.
Have a nice day,
Customer Service
I
Intérieur Bois W.
Rating: 1 out of 5
following a purchase from 06/05/2024
I was told it would take a week, then 15 days, then radio silence, before I finally got the news and it arrived almost three and a half weeks later. It's a shame.
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Response from RIPATON
Hello,
With the bank holidays and long weekends in May, our production times have been slightly impacted.
Thank you for your patience and understanding.
Customer Service
V
Virginie M.
Rating: 1 out of 5
following a purchase from 30/03/2024
I am very disappointed. The varnished steel table legs I received were scratched and unvarnished in some places, resulting in rust marks. I was unable to reach a commercial agreement with the company, which did not recognize the manufacturing defects. I finally bought a protective treatment and I'm going to sand the legs to hide the defects. At this price and coming from a French company, it's a real shame.
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Response from RIPATON
Hello Virginie,
Thank you for taking the time to share your experience, and we are sincerely sorry to learn that you encountered issues with your order. We place great importance on the quality of our products and the satisfaction of our customers. Your feedback is valuable, and we take your comments very seriously.
We want to reassure you that we are reviewing each situation to improve our services and products.
Best regards,
The RIPATON team
M
Marc L.
Rating: 3 out of 5
following a purchase from 04/04/2024
Too little explanation in the manual. The screw used to clamp the feet together is not at all suitable for tightening. The head of the screw is damaged. All the screws have to be changed. At 390€, it's abnormal to provide such mediocre quality screws.
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Pierre C.
Rating: 1 out of 5
following a purchase from 15/04/2024
I am very angry, it's been several times that I order and the feet arrive either not the same size or the color is not finished, I asked for a commercial gesture but nothing was done to me. If I don't get anything from you, I won't advertise, believe me.
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Response from RIPATON
Hello Pierre,
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations and that you did not receive the appropriate service. Your satisfaction is our priority, and we take your feedback very seriously.
Best regards,
The RIPATON team
S
Sébastien B.
Rating: 3 out of 5
following a purchase from 26/03/2024
The base seems to be of high quality, handcrafted. Unfortunately I still haven't received the right screws, despite my request to the after-sales service.
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Response from RIPATON
Thank you for your feedback, Sébastien. We apologize for the inconvenience caused by the late delivery of your screws. We will immediately contact our customer service department to resolve this issue. We hope you will appreciate the quality of our product once you can install it properly. Thank you again for your confidence in RIPATON.
P
Patrick D.
Rating: 3 out of 5
following a purchase from 08/03/2024
Very good product, too bad you forgot to put the screws in the package...at this price!
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Ladreyt M.
Rating: 3 out of 5
following a purchase from 01/03/2024
I have received the parcel concerning the central leg to support a "l'harmonieux" table top up to 150 kg and I thank you for it. I paid 340 euros for it, which seems high compared to the price of 270 euros on your site. I'm surprised and wanted to point out this big difference of 70 euros, which almost made me regret my purchase, but I recognize that this is a quality item and that I received it on time. Have a nice weekend. Papy Michel. However, I'd like to point out that I was charged 340 euros for it.
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Response from RIPATON
Hello Michel,
Thank you for your opinion, but you have indeed paid the price of the large Harmonieux model. On the product sheet, we also have a smaller model, with a smaller diameter (20 x 40 cm), which is €270 incl. VAT, but it's not the one you received :)
However, I'm delighted that you like your product!
T
Thomas P.
Rating: 1 out of 5
following a purchase from 02/01/2024
bad experience!!! Product ordered on 02/01/2024 and still not received today, 27/01/2024. Product shown as being in stock on the website and delivered within 48 hours, but in the end there was no stock, so it had to be made in the workshop. More than 15 days of production before being passed on to a carrier who has had the parcel for 10 days. Contact with Ripaton's after-sales service was sterile, with only messages saying "sorry for the inconvenience, we hope you're satisfied all the same"! No solution offered and no compensation for the inconvenience! Definitely not to be recommended !!!!! 👎🏻
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Response from RIPATON
Hello,
The products were not in stock at the time of your order. Availability varies depending on the finish.
The parcel was given to the carrier on the date communicated by customer service.
There was then a delay in delivery due to road blockages and a carrier delay.
We hope you like the feet.
Have a nice day,
Customer Service
E
Eléna M.
Rating: 1 out of 5
following a purchase from 11/01/2024
Very disappointed, I received the table legs damaged by transport..and the commercial gesture of ripaton 20€ on an order of 200€!!!! I will not recommend this site again.
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Response from RIPATON
Hello Eléna,
I'm sorry you received a damaged base. As indicated, it should have been refused. We also offered you a return on a commercial basis, which you refused.
For your information, you didn't pay for delivery to Corsica either.
Have a nice day,
Customer Service
F
FRANCOIS H.
Rating: 1 out of 5
following a purchase from 07/12/2023
a component is missing from the assembly! I'm waiting for the after-sales service to get back to me.
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beatrice B.
Rating: 1 out of 5
following a purchase from 15/11/2023
We have a problem with the stability of the two closets ordered. In both cases, it's a tightening problem at the level of the screw threads of the trunk and female parts that form the leg. Impossible to achieve complete interlocking due to the quality of the screw threads, which does not allow for good stability of the racks.
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JULIEN C.
Rating: 3 out of 5
following a purchase from 15/11/2023
Mixed opinion... considering the price I expected better. The size of the uprights does not correspond to the description on the site. The foot is not a model of stability even with the supplied glides. Welding not smooth on one upright. Screws supplied too large for a standard table top... the leg is nice though, and the paint quality is good.
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Hervé G.
Rating: 3 out of 5
following a purchase from 22/10/2023
Good value for money, but beware of the less-than-perfect finish, with welds that are clearly visible even after finishing painting. Delivery on time and very well packaged.
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Guillaume G.
Rating: 1 out of 5
following a purchase from 09/11/2023
I am very over the quality of my order ... my table leg was delivered raw without paint finish with bits of metal inside the welds visible ... not professional at all compared to my first delivery ... I'm sorry but I will not you good PUB ...!!!!
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Response from RIPATON
Hello, the Malicieux legs in raw finish are untreated. The welds are therefore visible. If this finish doesn't suit you, you'll need to stick with a matt black finish as ordered previously.
See you soon,
Customer Service
F
Florian B.
Rating: 3 out of 5
following a purchase from 03/11/2023
An additional -10% offer on promos shortly after my order... not cool but tanpis otherwise for the rest it's top.
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Lylou B.
Rating: 1 out of 5
following a purchase from 14/09/2023
Passable product but misleading site because: 1/ delivery times are not respected > when you call, you are told that the days announced are not working days but actually working days! lol 2/ in the description, you are told that screws and protective pads are included in the price > in the end, no protective pads are sent and the answer is "there is no visual showing protective pads" uhhh yes but it's written in black and white in the product description...
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Response from RIPATON
Hello Lylou,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our services. We will review your comments regarding delivery times and the description of our product to better meet our customers' expectations.
Please do not hesitate to contact us directly so that we can find a solution together.
Best regards,
The RIPATON team
R
Reind D.
Rating: 1 out of 5
following a purchase from 01/10/2023
It took ages before I received my package... even AliExpress is shipping faster these days.
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Response from RIPATON
Hello Reind,
Thank you for taking the time to share your feedback. We are sorry to hear that the delivery of your package took longer than expected. Your feedback is valuable and we are working tirelessly to improve our service. Please do not hesitate to contact us directly for any questions or specific situations.
Best regards,
The RIPATON team
L
Lavantes P.
Rating: 1 out of 5
following a purchase from 26/09/2023
Shame. I never received my parcel, I sent an email to find out where my order was, I never got a reply. When I call, customer service is always unavailable. I can't recommend them.
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Response from RIPATON
Hello,
You sent us an email on 09/10 with a response from us within 10 minutes. The first shipment had been lost, so we've done everything we can to get it back to you as quickly as possible.
We hope you enjoy your order :-)
See you soon.
Customer service
D
Déborah F.
Rating: 3 out of 5
following a purchase from 20/06/2023
Order placed on 20/06/2023, parcel well received, in good condition. However, there was a huge error in the packaging, but after exchanges with the after-sales service, everything was back in order at the beginning of July (which is why 3 stars and not 5). Otherwise, the product meets my expectations and is of good quality.
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Aurélie L.
Rating: 1 out of 5
following a purchase from 27/08/2023
The item received is missing a weld. I was offered to send the stand back to the workshop (10 days). Communication with the after-sales service was long and unpleasant. I do not recommend this site.
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Véronique P.
Rating: 1 out of 5
following a purchase from 14/07/2023
The courier dropped the parcel off on my doorstep while I was on vacation, without warning me!
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