Customer reviews of RIPATON

Trust Attestation
9,6 /10
Overall rating: 9,6 out of 10
Based on 4 517 published reviews
5 3 870 86% 4 452 10% 3 115 3% 2 37 1% 1 43 1%

Summary of reviews

The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.

Reviews 1 and 3 stars

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M
Mathieu A.
Rating: 3 out of 5
following a purchase from 10/08/2023
Good-looking product. I had to redo the drill hole for one of the two legs because it did not match the other ... too bad
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Renaud V.
Rating: 3 out of 5
following a purchase from 30/07/2023
The final rendering is correct, but for the price I expected better quality. The M8 inserts used to fix the legs together are a bit loose, and the coat of paint is very (too) light - you can still see the weld all along the tube. And the leg is sold to accommodate a table of up to 2.30 m. Mine is 2.10 m long, and you really shouldn't lean on an angle to avoid it tipping over. This is certainly normal, given the central shape of the leg, but with 2.30 m you can't afford to make any mistakes.
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Laurent V.
Rating: 3 out of 5
following a purchase from 03/06/2023
Hello, I received the package on time. The legs are well made and correspond to what was expected. I have a big problem with the paint, which is badly worn in 1 place on one peid and in 2 places on the other. It looks like the paint has clumped together and peeled right off. I have photos if you need them. we turned the legs so that it would show as little as possible, but it's a shame because the rest is perfect.
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Marc P.
Rating: 1 out of 5
following a purchase from 25/05/2023
I still have not received anything ..... order placed on 25/05/2023... shipped on 07/06/2023, following an error by the deliveryman I have not received anything and the company said they would do their best to return my order, we are on 22/06/2023 and still nothing .... but I receive requests for advice and ads every week so this is not an opinion ... well for now
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Lara B.
Rating: 3 out of 5
following a purchase from 30/04/2023
Product corresponds to my expectations, but manufacturing time is much longer than advertised on the website.
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Damien F.
Rating: 3 out of 5
following a purchase from 07/04/2023
Good quality product. Chaotic order tracking and delivery process.
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Karine P.
Rating: 3 out of 5
following a purchase from 20/03/2023
Very good and beautiful product. Disappointed with the service
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Gerard F.
Rating: 1 out of 5
following a purchase from 16/02/2023
Very very dissatisfied with our purchase. We have even left 1 1st foot (with varnish run and consequent marks during our 1st purchase and at the delivery new consequent mark on the foot... the person in charge of the company denies the bad services and proposes me ridiculous indemnity.... We will never forget .... G F
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Marie B.
Rating: 1 out of 5
following a purchase from 31/01/2023
my inclined base plates are not adapted to my small table: the ripaton soap does not offer any help or adjustment to solve this design problem... which they are the origin!
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Badra O.
Rating: 1 out of 5
following a purchase from 31/01/2023
Item not at all solid does not accept refunds
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Michel B.
Rating: 3 out of 5
following a purchase from 19/01/2023
Hello at the level of delivery the package was damaged
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Eric S.
Rating: 3 out of 5
following a purchase from 18/12/2022
Foot received with many scratches and traces of rubbing. Assembly a little light to support 180kg tray
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Bacqueville L.
Rating: 3 out of 5
following a purchase from 15/12/2022
Very satisfied with the feet of beautiful work but feet received without the fixing screws nor the skids.
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Fares B.
Rating: 1 out of 5
following a purchase from 05/10/2022
I am extremely disappointed, I ordered 2 table legs that were delivered in two weeks, while it provides a delivery of 24 to 48 hours, the providers of ripaton in this case TNT GLS The company decides to change provider to deliver us, but do not even keep us informed
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Muriel B.
Rating: 1 out of 5
following a purchase from 28/09/2022
I did not receive the adjustable feet on one of the products, they were supposed to send me pads to compensate, never received. I was to be reimbursed for the difference between the varnished and matte product and the adjustable feet, nothing received!
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Etienne P.
Rating: 3 out of 5
following a purchase from 01/10/2022
I am satisfied with the product itself (desk legs) However I find some things disturbing, especially considering the price paid: - the 2 legs were extremely dirty (shoe marks on a dusty background) - the box contained only 2 "adherent pads" - 2 screws were missing (obviously the package of screws was opened during transport, they were all loose in the package)
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Pauline G.
Rating: 3 out of 5
following a purchase from 26/08/2022
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Kevin P.
Rating: 3 out of 5
following a purchase from 23/08/2022
Feet of good bills However with the reception they were damaged, surely of transport. They were not especially protected from rubbing against each other ... A little disappointed given the price for two feet ...
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Laurie F.
Rating: 3 out of 5
following a purchase from 17/08/2022
Disappointed! Many scratches
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François T.
Rating: 1 out of 5
following a purchase from 05/08/2022
Company very difficult to contact. Order out of time. Quality of the material not up to standard and poor welding. Very very disappointing. Never order again
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Christelle M.
Rating: 3 out of 5
following a purchase from 07/08/2022
The products arrived damaged. If this was due to shipping, I could have understood. But no, the main damage was under the thick protections. I did not find this honest and therefore will not recommend the site.
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Damien P.
Rating: 3 out of 5
following a purchase from 04/07/2022
Product ordered not as good as expected. Finally got my money back after a long month of waiting. Too bad because I was expecting a lot from the rack.
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Gael W.
Rating: 3 out of 5
following a purchase from 27/07/2022
lack of finish on the legs medium fit
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Laura B.
Rating: 3 out of 5
following a purchase from 05/10/2021
Menu to review.
In the main menu you can see the architecture of the site with the different categories of products but only on hovering; every other time the menu disappears when you move a little and once you have chosen a category (like table legs for example), you don't see the sub categories anymore.
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Response from RIPATON
Hello Laura, Thank you for your feedback, it is important for us to have customer feedback. We are currently working on an update of our site. We hope that the navigation will be more fluid :-) See you soon, Marie
M
Marine R.
Rating: 3 out of 5
following a purchase from 04/10/2021
Two feet out of 4 were missing paint on the side attachment it's a shame. Otherwise fast delivery
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Emilie L.
Rating: 3 out of 5
following a purchase from 20/09/2021
Correct after sales service
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Patrick G.
Rating: 3 out of 5
following a purchase from 02/08/2021
Lack of fluidity and unclear options
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Frank L.
Rating: 3 out of 5
following a purchase from 07/07/2021
The transport deadlines are not respected. The tracing of the carrier is totally faulty and the information is erroneous.
The feet were delivered to me in Sartene, 7km from my home!
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Joeva L.
Rating: 3 out of 5
following a purchase from 19/05/2021
Correct price and delivery time. On the other hand, the finishing touches are not very good. The foot ordered to measure (140e all the same) is badly welded in an angle. Quite disappointing...
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Christine L.
Rating: 3 out of 5
following a purchase from 11/05/2021
Hello, Improvement, it would be better to protect the orders in the box, because I received my table leg my protected and cardboard very damaged, I will recommend the same table leg, hoping that it will be better protected. Sincerely
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Response from RIPATON
Hello, Thank you for your feedback! We are currently working on a new packaging for this foot reference. We hope you enjoy your order. Best regards, Marie de Ripaton
S
Stephane C.
Rating: 3 out of 5
following a purchase from 23/02/2021
Error in my delivery, you have a letter from me which I am waiting for the return
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Response from RIPATON
Hello, I have replied to your order, please check your junk mail. I'm waiting for a return from you! Beautiful day, Marie de RIPATON
L
Loïc A.
Rating: 3 out of 5
following a purchase from 15/02/2021
Second order in 2 months and second delivery problem.
The carrier does not respect the day he announces nor the time slot he proposes by sms and obviously does not warn of these hazards.
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Maxime N.
Rating: 3 out of 5
following a purchase from 01/02/2021
Nice idea but surprise on delivery
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Loïc A.
Rating: 3 out of 5
following a purchase from 25/01/2021
Clear and precise site, pleasant navigation / Good product ordered, qualitative, conforms / Delivery not respectful of the announced timing.
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Response from RIPATON
Hello, thank you for your feedback! The delivery times are indicated on each product sheet. The products in powder coated or varnished finish require between 10 and 12 working days of manufacturing. We hope you like your feet! See you soon. Marie de RIPATON
F
Franck P.
Rating: 3 out of 5
following a purchase from 18/01/2021
Overall satisfied.
Point to improve: order on 15/12 for delivery at the beginning of January, finally delivery on 18 January (package arrived damaged, luckily the material had nothing)
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Response from RIPATON
Good evening, Thank you for your feedback! We closed the workshop for the holidays, which explained the extra delay on some orders. We will try to be more explicit for next year :-). Marie from RIPATON
V
Virginie M.
Rating: 3 out of 5
following a purchase from 18/01/2021
I ordered a standard product (not custom made) and the delivery was way too looooooonnnnngue (ordered on December 11th, received on January 25th ...)
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Response from RIPATON
Good evening, Thank you for your feedback! We closed the workshop for the holidays, which explained the extra delay on some orders. We will try to be more explicit for next year :-). Marie from RIPATON
B
Bouetard A.
Rating: 3 out of 5
following a purchase from 08/01/2021
Very good product, except for the very poor packaging, opened everywhere during transport. The deliveryman was very correct and even offered to open the box for the control of the product, there were only three screws left, and three insulating pads for the feet so two stars less, review your packaging to avoid unhappy customers. It's a shame, it deserves five stars.
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Response from RIPATON
Hello and thank you for your review! It does deserve a better box. We are currently working on a new packaging for this product which should be released in a very short time. Thank you for your feedback. We hope to see you soon. See you soon! Marie from RIPATON
P
Pierre F.
Rating: 3 out of 5
following a purchase from 15/12/2020
Little choice, but beautiful products.
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Marianne S.
Rating: 3 out of 5
following a purchase from 17/12/2020
Delivery too long
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Response from RIPATON
Hello, Thank you for your opinion! Indeed we have encountered a shortage of steel for this foot following an increase in orders. We hope you like your foot :-) See you soon, Marie Team RIPATON
C
Christophe L.
Rating: 3 out of 5
following a purchase from 15/12/2020
4 tubes welded for 114€ They could at least have put the tube connections on the same side
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