Customer reviews of RIPATON

Satisfied with the product but delivery time 3 times longer than advertised.

The site is well done and easy to use, but it takes longer than what is indicated on the site and there is no warning by email of the delay. It's a pity not to be notified of the follow-up of the order.

Pretty feet and quality. Nothing to say about the product on the other hand, you are promised a delivery in 24/48h, that's why I chose to order on this site but more than 15 days to receive my feet ... disappointed with the delivery time lying.

I ordered 4 identical feet height 20 cm and in the 4 I received 2 with a height of 17 cm and 2 others with a height of 18 cm, so one the height does not correspond to my order and two, the four feet are unusable on my furniture, there is a significant difference in height ... unfortunately I did not realize it right away and I bent them in gold. So I have an order of 55 euros unusable that remained on my back. The after sales service doesn't want to hear anything because they are bent but it's up to them first to check and send items that conform to the order. 1st experience and last... no professionalism! To flee...

the delivery service with DPD is pathetic. The delivery was not honored on the scheduled date and made me lose a big part of the day. This is really not a reliable delivery company. Order delivered two days later with 30 minutes late on a 4H slot!

I was not able to order directly from the site on my own, fortunately the help was very efficient.

Improve navigability and content on product sheets

Delivery time not respected 13 days instead of 48h, but products arrived well and well packaged, small remark on the screws delivered average quality, I preferred to use mine, I appreciated the small pads joint to put on the floor

The site was very clear: product in stock and shipped in 24/48h. However my order took a week. After 5 days, the site still indicated "in stock" while the chat indicated that they had a delay in production.

I think that the packaging is a little limited, I received the pieces with some small chips of varnish. Nothing really bad but the pieces were moving around a little in the box. So packaging to improve.

Very disappointed with my custom steel legs, which I had chosen with a clear varnish finish to keep the raw steel look. The 2 legs (which are anthracite steel) have several very light stains that are totally unsightly. These stains are not indicated at all in the product description (which is limited to indicating that there may be asperities, something totally acceptable and different, because no aesthetic impact). The pictures on the product page also show beautiful feet without any stains, and I complained to the customer service, which believes that these stains are totally normal and contribute to the authenticity of the product (lol).
Anyway, apart from offering me to send them back the feet (at my expense) so that they can paint them black (at my expense) and send them back to me (at my expense), nothing. I told them to complete the product description to explain the presence of these stains, since it's normal, and to add one of my pictures that shows what it looks like. But of course they won't do it, otherwise nobody would buy these feet anymore.

Announced in stock on the product page when ordering, it was in fact not. Result 20 days of delivery time!

my package was noted expedited after fifteen days after a reminder my package was found damaged

The feet are well made, but the site indicated the feet in stock, they took more than a week to come, without warning of the delay!

I was disappointed by the quality of the finished product which has very pronounced irregularities, much more visible than on the photos of the site, no commercial gesture from the site. In short I do not recommend

Long delivery time contrary to what was announced at the time of the order.

nothing to say about the site; choice, price, delivery time and delivery ...... on the other hand two feet on four were packed with the "varnish"not quite dry so bubble wrap stuck on so some traces! .... nothing catastrophic

Put more furniture inspirations to realize

There is no other word to describe the level of dirtiness of this product and moreover they find it quite normal

The customer service is not at the RV

The item came to me incomplete (they forgot to put the adjustable glides on). I had to send the item back to them to finish the job and reship it to me. Responsive & competent customer service, but they didn't offer me a solution to repack the package for reshipment. So all in all a rather mixed experience, even though I ended up getting a complete item...

Site that bugs at payment

One of the feet has a defect. I sent an email to which I did not get an answer

Big problem of delivery because of the post office (1 month!) but the staff was very reactive and helpful, even on weekends.

Mixed experience. The table stand ordered is nice and looks good. However, the delivery and after-sales service were not up to par. The package was received open and damaged (the packaging is not strong enough and closed with staples that did not hold) and the screws for fixing the leg were missing. I immediately notified the after-sales service by email and then, as I did not receive a return, by phone, expressing my time constraints. It was then proposed to me a new sending by simple letter of the screws, still not received to this day and thus out of time of installation of the foot by the cook... A better reactivity on the sending of the screws as well as a commercial gesture concerning this misadventure could have been proposed to me. It's a pity.

On the advice of a friend I tested an order, I am very satisfied with the speed, my products of a very good quality at a reasonable rate.
I have since placed a new order with my eyes closed.

Still no delivery

the photos don't have the same rendering as for the real thing"

This is my 2nd order on Ripaton. The 1st order was perfect, the 2nd order was placed during lockdown, so I will not evaluate the delay on the order which I understand - however the direct debit could have been delayed. My complaint is with the finish of the product. I ordered a custom made stand and the welds are very visible. I am disappointed with the finish of the product.

Satisfactory

Error in the sending of the order. 3 weeks of exchanges by mail to finally receive the good products. Fast answer to the questions even with commitments almost never held (sending promised the 03/05, then the 06/05, then the 09/05, parcel finally sent the 16/05).

Good quality of manufacture but after sales service is not listening to the customers.

Very disappointed

The site itself is perfect but I had to call the customer service to know why 8 days after the validation of my order I had no news...

very good product. fast delivery. i recommend it

Each foot has markings on both sides that can be seen from a distance.

Delay in delivery due to the loss of feet between the manufacturing workshop and the paint shop (reason for the 3 stars) but I appreciated being kept informed of the incident so for responsiveness I would put 5 stars if we could rate this aspect.

Product delivered without instructions and greasy, which for a garment carrier is more than annoying

The feet received are damaged in the same place on all four...
A little disappointed! Because this is the second time I order from them...

Relatively long delays! Product with the right dimensions, finishing of the welds a little bit to be desired!