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Rating: 3 out of 5
Respectable delivery time
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Customer reviews of RIPATON
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 517 published reviews
Summary of reviews
The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
Reviews 1 and 3 stars
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Rating: 3 out of 5
The corners of 3 by 4 feet were damaged, the package having been ripped open.
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Rating: 3 out of 5
A little disappointed by the very long delays not announced at the time of the order.
In addition, the welds are less clean than those promised with the photos on the site.
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In addition, the welds are less clean than those promised with the photos on the site.
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Rating: 3 out of 5
Good quality products but it is a pity that I received it a little damaged at the level of the paint and a slight dent on one of the feet.
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Rating: 3 out of 5
Why the screw holes on the length and not the width? When the feet can be in both positions. Reception of the foot with a rust point
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Response from RIPATON
Hello, the legs are drilled on the height as indicated on the technical plan, the photos and the 3D plan. The majority of customers (99% of customers) mount the legs underneath, the drillings would not be aesthetic. You bought raw legs without treatment, the steel is naturally sensitive to moisture and rusts with time. Other finishes are possible to avoid this (matte varnish). In addition, we also manufacture custom-made, we could have made these holes at your request. Hoping that your project will be suitable, we look forward to seeing you again. Sincerely,
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Rating: 3 out of 5
The product is great, the delays a little less. The wait was longer than expected, too bad...
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Rating: 3 out of 5
attractive site but apparently not clear enough
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Rating: 1 out of 5
Product delivered 3 weeks late, without the screws and pads included with the product.
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Rating: 3 out of 5
Verification before sending
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Rating: 3 out of 5
The legs exude quality and are solid. That said, one of the bases is a bit bent, which prevented me from screwing one of the screws properly. Nothing serious, but at 90€ a foot, it's a bit regrettable. Some problems with the delivery (DPD).
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Response from RIPATON
Hello, we are working hard to protect the feet, however some delivery people do not take the same precautions as we do... unfortunately some feet suffer the consequences and we are sorry for that. I hope your project was successful and thank you for your understanding.
All the team of Ripaton thanks you for your purchase. Sincerely, Tom.
All the team of Ripaton thanks you for your purchase. Sincerely, Tom.
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Rating: 3 out of 5
good site. BUT: I registered under schneider jean-marc and the package was sent under Marc jean. why?? I checked my order which is in my name and surname.
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Rating: 3 out of 5
A little disappointed ... on the photos and presentation the foot seemed heavier and more solid.
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Rating: 1 out of 5
Up to now I have been very happy with your products, but I am very disappointed with the last product I ordered which has many defects. I would have liked to exchange it but I just returned from vacation and it seems that it is too late because I can't find the procedure on the site.
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Rating: 3 out of 5
Order very well managed but transport and delivery lamentable. Packaging torn, reserve issued upon receipt. Fortunately, the product was well packaged by you, because the carrier did not respect it!
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Rating: 3 out of 5
Sells beautiful quality objects. The drawbacks are that it takes ten days between the order and the delivery and that despite their reactivity, the precision of the answers ("that seems possible to me") and their accuracies (the wall supports support 30kg on the site, only 20kg by mail...) leave something to be desired.
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Rating: 3 out of 5
Delivery problem
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Rating: 3 out of 5
In view of the various comments on insta and other I expected a more qualitative packaging: product wrapped in bubble wrap only and nothing else. (no letter of thanks or other ...) screws at the bottom of the box ... But I am more than satisfied with the product. I would definitely come back for another order. So THANK YOU.
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Rating: 3 out of 5
Correct
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Rating: 3 out of 5
correct but the offer in height of feet is thin and very standardized, so we will use only temporarily the feet bought in 90 cm, too high for the basin of bathroom that we wanted to put, the 70 would have been too low ... lacks a height of 80 for the creative! A marketing niche to be exploited since it is not available...
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Response from RIPATON
Hello Mr. Perier, thank you for your feedback, we can of course make custom feet, it's even our added value! For this : You can either contact us via email at [email protected] or directly on our website you can choose your custom height on the original custom foot sheet.
We look forward to seeing you again.
Sincerely, Tom.
We look forward to seeing you again.
Sincerely, Tom.
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Rating: 1 out of 5
The delivery took much longer than expected, I had no information. I had to come back to the service to know the delays. For all this a refund of 8€ of the delivery costs, without any justification to provide to my accountant! 8€ is far below the estimated damage to the quality of my relationship with my customers. The service is bad.
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Rating: 3 out of 5
The delivery was late, the screws were unfortunately missing and after 2 calls I'm crossing my fingers to receive them tomorrow! The quality of the feet is however top!
I hope that for my next order I will not encounter all these problems
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I hope that for my next order I will not encounter all these problems
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Rating: 1 out of 5
Not at all satisfied. Here is why: ordered on 21/07, sent on 31/07 in "Express" delivery, quite expensive by the way, but not received! Until then, no responsibility from Ripaton... But then it's a demonstration of incompetence: only one answer, after a reminder (!), to my complaint promising an answer within 24h. Since then, 24 hours have passed, but total silence in spite of my numerous reminders; where is the parcel? what do they intend to do? No answer. And this is probably where the problem lies: this company has no resources available to deal with the slightest transport problem or even to devote to a minimal communication with its customers in trouble. So this company should be avoided.
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Response from RIPATON
I am the co-founder of the company. My associate contacted the chronopost customer service following the non-delivery of your package in time, and contacted them again before we left on vacation, not having any return from them. In this vacation period unfortunately we are often faced with this kind of problem. It is indicated on our site the manufacturing time of the orders as well as the delivery time (delivery 24h-48h from the workshop). On our side, the manufacturing and shipping times are respected, and in this case, we are penalized because of the carrier. We have informed you that we are going on vacation, and that we will not be able to return your package immediately. Moreover, you also have in your possession the tracking number of your package to contact Chronopost on your side. To date, our customer service has come back to you to find a solution of refund or return of order.
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Rating: 3 out of 5
Very happy with the product, too bad I had to send an email 1 month after my payment to find it
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Rating: 3 out of 5
Delivery times announced exceeded.
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Rating: 3 out of 5
1st order: in fact, very satisfied with the product and the customer service but there was a problem with the delivery so I received my order 1 week late. Despite this setback, I will order again and I will recommend Ripaton to my network.
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Rating: 3 out of 5
The site is well on the other hand couac in the departure of my package but quickly resolved after call
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Rating: 3 out of 5
Customs contacted me because some documents were missing. But otherwise the products are very good.
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Rating: 3 out of 5
I was disappointed by the color of my table legs, I saw them painted in black.
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Rating: 3 out of 5
I am a little disappointed with the finish and especially the base of the foot which is sanded on a rather large surface. I think it's for the anti-slip action ??? For the varnish, I also have the impression that there is none on the whole surface. For the solidity, it is perfect.
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Rating: 3 out of 5
2 delivery times announced on the product page and neither of them respected
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Rating: 3 out of 5
Good products but delivery time too long
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Rating: 1 out of 5
I ordered white feet, I received grey feet. I ordered screws, I didn't receive any. Three weeks after I reported the problem, I was promised white feet but I still have nothing. The feet are expensive and I expected an exceptional quality of service. Very disappointed.
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Response from RIPATON
Hello Blandine, as explained in our email exchanges these last few days and seen with margot, we were waiting for the return package of your feet initially received to reship the new feet in chronopost.
We understand your dissatisfaction and are doing our best to repair our mistake. Unfortunately, without having the assurance of recovering the feet we cannot resend a package.
It seems that we have misunderstood each other on this point, please excuse us.
Sincerely, Tom.
We understand your dissatisfaction and are doing our best to repair our mistake. Unfortunately, without having the assurance of recovering the feet we cannot resend a package.
It seems that we have misunderstood each other on this point, please excuse us.
Sincerely, Tom.
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Rating: 1 out of 5
Dissatisfied with the quality of the service and the various exchanges and excuses for me to correct my comment!
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Response from RIPATON
Your package arrived on time, 24-48h as indicated at the time of the choice of the carrier you chose. You had to take the choice: home delivery 24h to receive it in 24h. We can not refund your shipping costs as you want at any cost. The customer service was reactive, we can't do better and we are sorry for your dissatisfaction. We hope to see you again for a next purchase.
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Rating: 3 out of 5
The products arrived well and of good quality. A HUGE downside on the delivery provider (Chronopost) who offers relay points not available and instead of dropping the package at the nearest relay point (about 500m according to their site) drops it at 5km ...
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Rating: 3 out of 5
Hello, Very good materials, disappointed about the delivery, I was promised a delivery date that was not respected. I will not remain on this disappointment.
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Rating: 3 out of 5
Still not my package... it's been a week since it was supposed to arrive
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Rating: 3 out of 5
Prices too high, delivery time too long, little visibility on the progress of the order.
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Rating: 3 out of 5
package conforms but received well after the desired date despite my alerts concerning the delivery date responsive customer service however
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