The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
Product conforms but I expected a better quality finish
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Response from RIPATON
Thank you for your feedback, Augustin. We take note of your comment on the finish and will do our utmost to improve it for our next products. Please don't hesitate to contact us if you need any help. Have a nice day.
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melanie P.
Rating: 4 out of 5
following a purchase from 07/12/2023
Superb product, conforming to the description and therefore to our expectations. Quality product, downside on the packaging service which caused impacts... But we were compensated with a commercial gesture. I recommend this French company.
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Response from RIPATON
I am delighted that you are satisfied with your purchase on our RIPATON website, thank you for taking the time to leave a review. We're sorry about the impact on the packaging and we're happy to have been able to offer you a commercial gesture in compensation. We are proud to be able to offer quality products and to promote French companies. Thank you for your recommendation. See you soon on RIPATON!
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FRANCOIS H.
Rating: 1 out of 5
following a purchase from 07/12/2023
a component is missing from the assembly! I'm waiting for the after-sales service to get back to me.
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JEROME H.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good:Product as described Product as described, sturdy and easy to assemble. A doubt about the greasy side of the bars, which could stain clothing.
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Response from RIPATON
Thank you very much for your review, Jerome. We are delighted that the product meets your expectations. We will take into account your comment concerning the greasiness of the bars and will work to find a solution to this problem.
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cecile R.
Rating: 4 out of 5
following a purchase from 23/11/2023
4 on the product and the bed for assembly with gloves. well done but 2 stars on delivery (when you can not deliver on time it is important to warn customers)
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Response from RIPATON
Thank you, Cecile, for your feedback and support. We are very sorry for the delay in delivery. We are working hard to improve our service and especially to offer faster delivery. We are pleased that you are satisfied with the product and the glove assembly. We greatly appreciate your confidence and look forward to serving you again.
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Benedicte M.
Rating: 4 out of 5
following a purchase from 18/11/2023
Despite a small discrepancy between the photo on the website and the product received (/ appearance of the finish), we are satisfied with this product made in Montpellier ;-)
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Response from RIPATON
Thank you very much Benedicte for your feedback and support. We are happy to hear that you are satisfied with the product. We continue to work hard to improve the quality and finish of our products.
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Lucas P.
Rating: 4 out of 5
following a purchase from 24/11/2023
Good product, too bad you have to buy a complete bench kit which is cheaper than the legs alone...
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Response from RIPATON
Thank you for sharing your review Lucas! We're glad you like our product. We are sorry that you find the kit more beneficial for your budget. We try to provide the best value to our customers and are constantly working to improve our pricing. Thanks again for your interest!
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Anne R.
Rating: 4 out of 5
following a purchase from 20/11/2023
Very good tracking. The parcel is what I asked for. But be careful: the deliveryman left the parcel in front of my door, without calling me. He didn't leave it with a neighbor. Fortunately it was safe at home and was not stolen...
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Response from RIPATON
Thank you for your review, Anne. We are delighted that you were satisfied with the package and we note your comment about the delivery person. We'll make sure it doesn't happen again.
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thierry C.
Rating: 4 out of 5
following a purchase from 19/11/2023
A knock and a scratch on one foot, but otherwise the product is worth the price, perhaps a better protection should be considered.
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Response from RIPATON
Thank you very much Thierry for your feedback. We thank you for pointing out this defect and will look into the possibility of improving the protection of our products.
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beatrice B.
Rating: 1 out of 5
following a purchase from 15/11/2023
We have a problem with the stability of the two closets ordered. In both cases, it's a tightening problem at the level of the screw threads of the trunk and female parts that form the leg. Impossible to achieve complete interlocking due to the quality of the screw threads, which does not allow for good stability of the racks.
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Didier P.
Rating: 4 out of 5
following a purchase from 12/11/2023
The foot was well protected. Deadlines were met and the carrier was faultless. Thank you
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Response from RIPATON
It's great to hear that we met your needs and that you were satisfied with our services. Thank you for taking the time to share your experience with us.
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Ivan P.
Rating: 4 out of 5
following a purchase from 07/11/2023
Order custom table legs. Excellent quality and perfectly machined. A plus would have been to offer a diagram at the time of ordering, allowing you to choose the location of the holes that will receive the screws to attach the legs to the tabletop. The holes were placed by default I suppose, and some of them are less than 1 cm from the edge. If I don't want to damage the tray, I need at least 3 cm between the holes and the edges of the tray to prevent the wood from splintering. So I had to re-drill some holes, fortunately I've got a machine for that, otherwise good luck with the drill.
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Response from RIPATON
Thank you very much for your review, Ivan. We are delighted that you appreciate the quality of our products. We will take your suggestion into consideration. We are committed to always listening to your requests and offering you quality products. Thank you again for sharing your experience and your opinion with us.
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Evangiline B.
Rating: 4 out of 5
following a purchase from 16/11/2023
Super strong. Very solid. A minor drawback is the transfer of wax or black paint to the hands.
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Response from RIPATON
Thank you very much for your feedback Evangeline. We are delighted that you like the product and find it solid. However, we take your comment about the transfer of black wax or paint to the hands very seriously and will work to correct this problem in future products.
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Julien A.
Rating: 4 out of 5
following a purchase from 30/10/2023
very serious and responsive company...having made a small mistake...
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Response from RIPATON
Thank you very much for your comment, Julien. We are delighted to have been able to count on your satisfaction and regret that we were unable to achieve perfection. We do our best to provide you with the best possible service.
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Guillaume G.
Rating: 1 out of 5
following a purchase from 09/11/2023
I am very over the quality of my order ... my table leg was delivered raw without paint finish with bits of metal inside the welds visible ... not professional at all compared to my first delivery ... I'm sorry but I will not you good PUB ...!!!!
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Response from RIPATON
Hello, the Malicieux legs in raw finish are untreated. The welds are therefore visible. If this finish doesn't suit you, you'll need to stick with a matt black finish as ordered previously.
See you soon,
Customer Service
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Christine F.
Rating: 4 out of 5
following a purchase from 31/10/2023
Very beautiful, high-quality and original product. The color totally matches the photos. Too bad the screws are visible.
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Response from RIPATON
Thank you Christine for your very encouraging review! We are constantly working to improve our products and your feedback is very valuable to us. We will take your suggestion into account and make sure that the screws are better concealed in the future. Thank you very much!
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Laura B.
Rating: 4 out of 5
following a purchase from 23/10/2023
Quality at the rendezvous. The order met my expectations.
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Response from RIPATON
Thank you for your positive review! We are delighted that our product has given you complete satisfaction. We make it a point of honour to offer our customers the best quality.
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Benoit M.
Rating: 4 out of 5
following a purchase from 14/10/2023
Impeccable, just as I wanted it
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Response from RIPATON
Thank you very much for your feedback. We are delighted that our site has satisfied you.
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Lylou B.
Rating: 1 out of 5
following a purchase from 14/09/2023
Passable product but misleading site because: 1/ delivery times are not respected > when you call, you are told that the days announced are not working days but actually working days! lol 2/ in the description, you are told that screws and protective pads are included in the price > in the end, no protective pads are sent and the answer is "there is no visual showing protective pads" uhhh yes but it's written in black and white in the product description...
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Response from RIPATON
Hello Lylou,
Thank you for taking the time to share your feedback. We are sincerely sorry to hear that your experience did not meet your expectations. Your feedback is valuable and helps us improve our services. We will review your comments regarding delivery times and the description of our product to better meet our customers' expectations.
Please do not hesitate to contact us directly so that we can find a solution together.
Best regards,
The RIPATON team
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Frédéric H.
Rating: 4 out of 5
following a purchase from 28/09/2023
Very good quality item but faulty instructions and reported by the chat, which is why I'm only giving it 4 stars.
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Response from RIPATON
Thank you Frédéric for your feedback. We strive to offer you a quality product, and apologize for the lack of precision in the instructions. We will try to correct this problem as soon as possible.
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Reind D.
Rating: 1 out of 5
following a purchase from 01/10/2023
It took ages before I received my package... even AliExpress is shipping faster these days.
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Response from RIPATON
Hello Reind,
Thank you for taking the time to share your feedback. We are sorry to hear that the delivery of your package took longer than expected. Your feedback is valuable and we are working tirelessly to improve our service. Please do not hesitate to contact us directly for any questions or specific situations.
Best regards,
The RIPATON team
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Lavantes P.
Rating: 1 out of 5
following a purchase from 26/09/2023
Shame. I never received my parcel, I sent an email to find out where my order was, I never got a reply. When I call, customer service is always unavailable. I can't recommend them.
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Response from RIPATON
Hello,
You sent us an email on 09/10 with a response from us within 10 minutes. The first shipment had been lost, so we've done everything we can to get it back to you as quickly as possible.
We hope you enjoy your order :-)
See you soon.
Customer service
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Sébastien F.
Rating: 4 out of 5
following a purchase from 07/09/2023
The table legs are as ordered and of good quality, but the screws supplied should be of the same high standard.
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Response from RIPATON
Thank you for your feedback Sébastien. We're sorry you weren't satisfied with the quality of the screws. We will take your comment into consideration and strive to improve our product.
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Catherine G.
Rating: 4 out of 5
following a purchase from 12/09/2023
The feet are very nice. The protective pads were not in the parcel, I received them later, after an exchange of emails with customer service.
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Response from RIPATON
Thank you for your comment, Catherine! We're glad you're happy with the product you received. We're sorry that the skates weren't delivered initially and we do our best to ensure that this kind of problem doesn't happen again.
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Lina P.
Rating: 4 out of 5
following a purchase from 03/09/2023
Order received and conforms to products. Good quality
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Response from RIPATON
Thank you very much, Lina, for your positive feedback! We're glad you're satisfied with your order and hope you enjoy your purchase.
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Aurélie L.
Rating: 1 out of 5
following a purchase from 27/08/2023
The item received is missing a weld. I was offered to send the stand back to the workshop (10 days). Communication with the after-sales service was long and unpleasant. I do not recommend this site.
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Véronique P.
Rating: 1 out of 5
following a purchase from 14/07/2023
The courier dropped the parcel off on my doorstep while I was on vacation, without warning me!
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Michel C.
Rating: 4 out of 5
following a purchase from 04/08/2023
Good products, but very expensive!
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Response from RIPATON
Thank you for your feedback, Michel. We always try to offer you quality products at attractive prices. We hope you enjoy our next offers.
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Bacqueville L.
Rating: 4 out of 5
following a purchase from 06/07/2023
Very long delivery times and little information
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Response from RIPATON
We are very sorry for this experience. We strive to provide each of our customers with the highest quality service and the shortest delivery time possible. We will take your feedback into account to improve our service. Thank you.
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Michel B.
Rating: 4 out of 5
following a purchase from 02/08/2023
Good reactivity following a quality problem with an ordered stand. Replaced stand received in 48 hours. Product conforms to my expectations. I recommend Ripaton without any problem.
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Response from RIPATON
Thank you very much Michel for your positive review and for placing your trust in us. We hope you will continue to be satisfied with our products and services.
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Sandrine P.
Rating: 4 out of 5
following a purchase from 27/07/2023
1st purchase from ripaton. Disappointed when I received it, one leg had such visible defects that I wondered how it could have been sent as it was. But I was very pleased with the way Ripaton responded to my email. New foot sent very quickly. Sav perfect. Thanks
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Response from RIPATON
We're sorry your first experience with us didn't live up to your expectations, Sandrine. We're delighted that the responsiveness of our service has fully satisfied your request. Should you have any further questions or suggestions, please do not hesitate to contact us. Thank you for choosing RIPATON.
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Julien G.
Rating: 4 out of 5
following a purchase from 08/07/2023
Nothing to say about the quality of the feet we received. They are magnificent! However, we would have liked to have been informed of the extended delivery time due to restocking. The information was only given to us once we had e-mailed after 15 days.
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Response from RIPATON
Thank you Julien for your feedback. We are sorry that the information was not communicated earlier. We do our best to provide a clear and reliable delivery service. We hope this has not affected your RIPATON experience.
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Michel C.
Rating: 4 out of 5
following a purchase from 17/07/2023
Very fast shipping Good product I recommend
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Response from RIPATON
Thank you very much for your positive review, Michel! We're glad you enjoyed the shipping speed and the product. If you have any further questions, please do not hesitate to contact us.
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Bruno L.
Rating: 4 out of 5
following a purchase from 14/06/2023
After contacting you by phone for technical details, I ordered a custom-made leg for a custom-made office in a mezzanine. The product I received a little ahead of schedule was exactly what I expected. The only small problem was the large copper staples on the cardboard box. When I undid them to open the box, I scratched the paint on the leg, but fortunately on the outside, under the top. So not serious in the end. Perfect otherwise.
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Response from RIPATON
We are delighted that the product we received met your expectations and that, despite the small problem we encountered, it had no impact on the product. We thank you for your valuable feedback and hope you will be satisfied with your RIPATON product. Thank you very much!
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Sandra L.
Rating: 4 out of 5
following a purchase from 03/07/2023
Great product! But copy to be revised for the screws. Received point screws. I had to fetch cap screws + bolts.
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Response from RIPATON
Thank you for your comment, Sandra. We strive to provide you with the best service and will take your feedback on the quality of the screws and bolts into account. We thank you for your support and are delighted that you enjoyed our products.
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Marc P.
Rating: 1 out of 5
following a purchase from 25/05/2023
I still have not received anything ..... order placed on 25/05/2023... shipped on 07/06/2023, following an error by the deliveryman I have not received anything and the company said they would do their best to return my order, we are on 22/06/2023 and still nothing .... but I receive requests for advice and ads every week so this is not an opinion ... well for now
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Damien B.
Rating: 4 out of 5
following a purchase from 29/05/2023
Very good product, unfortunately one leg was scratched inside the package
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Response from RIPATON
Thank you very much for your review, Damien. We apologize for the scuffed foot and have taken note of your review. We will do our best to improve our services.
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Lucien A.
Rating: 4 out of 5
following a purchase from 19/05/2023
Shipment a little long but good product
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Response from RIPATON
Thank you for your review, Lucien. We are delighted that you enjoyed the product. We always strive to deliver our products quickly and do our best to further improve the quality of service.
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Christelle M.
Rating: 4 out of 5
following a purchase from 23/04/2023
Very nice quality feet, perfect delivery, but the price is excessive.
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Response from RIPATON
Thank you very much for your review, Christelle. We are delighted that you are satisfied with the products and the delivery and take note of your remarks concerning the price. Your satisfaction remains our priority.
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Martine B.
Rating: 4 out of 5
following a purchase from 25/03/2023
fast efficient - good product that matches the description
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Response from RIPATON
Thank you for your positive feedback, Martine. We are delighted that you like our product and that you find the service fast and efficient. We hope that your experience with RIPATON will continue to be a satisfactory one.
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