The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
I have received the parcel concerning the central leg to support a "l'harmonieux" table top up to 150 kg and I thank you for it. I paid 340 euros for it, which seems high compared to the price of 270 euros on your site. I'm surprised and wanted to point out this big difference of 70 euros, which almost made me regret my purchase, but I recognize that this is a quality item and that I received it on time. Have a nice weekend. Papy Michel. However, I'd like to point out that I was charged 340 euros for it.
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Response from RIPATON
Hello Michel,
Thank you for your opinion, but you have indeed paid the price of the large Harmonieux model. On the product sheet, we also have a smaller model, with a smaller diameter (20 x 40 cm), which is €270 incl. VAT, but it's not the one you received :)
However, I'm delighted that you like your product!
S
Sylvain P.
Rating: 4 out of 5
following a purchase from 18/02/2024
One of the items was not in conformity when the package was unpacked. Fortunately customer service was very reactive and sent a replacement in only 2 days. Serious after-sales service
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Response from RIPATON
Thank you for your feedback, Sylvain. We're delighted to have been able to provide you with a quick, quality solution to this problem. Your satisfaction is our priority. We hope the rest of your experience with RIPATON has lived up to your expectations. Have a nice day!
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romain G.
Rating: 4 out of 5
following a purchase from 19/02/2024
Very nice product, delivered very quickly and well packaged.
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Response from RIPATON
Thank you for your positive review of our RIPATON website. We are delighted that you liked our product as well as the speed of delivery and the quality of the packaging. We hope to continue satisfying you in the future. Thank you again for your trust and loyalty.
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Richard C.
Rating: 4 out of 5
following a purchase from 23/02/2024
The site is perfect. I think it's fair of me to point out that the packing of the table legs should be much more careful. The cardboard wrapping was too narrow, and the package suffered many knocks during transport. The L'Idéal table-leg set is magnificent.
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Response from RIPATON
Thank you very much for your positive review of our RIPATON website. We will take into account your comment on the packaging of the table legs in order to improve the quality of our shipments. We are delighted that you are satisfied with your purchase and that the L'Idéal table legs meet your aesthetic expectations. Thank you again for your trust and support.
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Georges C.
Rating: 4 out of 5
following a purchase from 29/01/2024
A few chips on the upper part....the legs should be attached for transport...the fixing screws are totally unsuitable for a table top....
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Response from RIPATON
Thank you for your feedback, Georges. We are sorry to hear that your order did not meet your expectations. We take note of your comments and will take them into account to improve the quality of our products in the future. Thank you for your confidence. The RIPATON team.
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Laurence L.
Rating: 4 out of 5
following a purchase from 10/02/2024
Good quality metal frame, shame the wooden shelf is of poor quality & damaged.
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Response from RIPATON
Thank you for your review of our RIPATON site, Laurence. We are pleased to hear that you are satisfied with the quality of our metal framing. However, we are sorry to hear that the wooden shelf did not meet your expectations. We take note of your comments and will make every effort to improve the quality of our products in the future. Thank you for your confidence and please do not hesitate to contact us if you have any further comments or suggestions. Sincerely, The RIPATON team.
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Romeo D.
Rating: 4 out of 5
following a purchase from 21/01/2024
The products are of great quality, too bad they don't come with good quality black screws to go with the feet. Thanks a lot anyway, a great experience!
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Response from RIPATON
Thank you for your positive feedback on our RIPATON website! We are delighted that you are satisfied with the quality of our products. As far as the screws are concerned, we have taken your comment into account and will be more vigilant in the future. We thank you for your confidence and hope to see you soon on our site. Thank you again for your review and your 4/5 rating!
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Christophe L.
Rating: 4 out of 5
following a purchase from 12/02/2024
Fast shipping. However, the price of shipping could have been offered.
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Response from RIPATON
Thank you for your constructive feedback, Christophe. We take note of your comment on the shipping price and we will study it closely to make our service even more advantageous for our customers. See you soon on RIPATON!
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Jean Pierre V.
Rating: 4 out of 5
following a purchase from 03/02/2024
Very satisfied with the product, follow-up and delivery.
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Response from RIPATON
Thank you for your positive feedback, we are delighted that you are fully satisfied with our product, service and delivery. Please let us know if you have any suggestions or comments to help us improve our service. Have a nice day!
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Jessica O.
Rating: 4 out of 5
following a purchase from 19/01/2024
I ordered two Le curieux shelves. One of the 2 arrived stuck to its packaging and the R logo is upside down.
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Response from RIPATON
Thank you for your review, Jessica. We are sorry to hear that your experience with RIPATON was not entirely satisfactory. We do our best to provide quality service and products to our customers. We will take note of your comment regarding the packaging and logo and ensure that this does not happen again. Thank you again for your confidence.
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Timothée K.
Rating: 2 out of 5
following a purchase from 07/01/2024
Parcel dispatched quickly but arrived incomplete and the instructions are not up to date. A bit disappointed.
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Response from RIPATON
Hello Timothée,
Thank you for your feedback. The missing items were sent to you by post as soon as we became aware of them.
We hope you enjoy your order.
Have a nice day!
Customer Service
Y
Yasin A.
Rating: 4 out of 5
following a purchase from 27/12/2023
Fast delivery, product conforms, nevertheless I think the prices are a bit high..n
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Response from RIPATON
Thank you for your review of our RIPATON website and for your 4/5 rating. We are pleased that you appreciated the fast delivery and the conformity of the products. Concerning prices, we take into account our production costs and our quality values to set our prices. Nevertheless, we take your comment into account and will try to improve our offer. Thank you again for your feedback.
S
Stéphane J.
Rating: 4 out of 5
following a purchase from 30/11/2023
Beautiful work, deadlines met, very good communication on delivery follow-up. Very well packaged, but a small paint chip on the top of the table leg.
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Response from RIPATON
Thank you very much for your positive feedback on our RIPATON website. We are delighted that you are satisfied with our work and our services. Thank you again for your confidence and see you soon on RIPATON.
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PATRICK C.
Rating: 4 out of 5
following a purchase from 07/11/2023
Equipment as promised. Sales follow-up up to scratch.
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Response from RIPATON
Thank you very much for your positive feedback, PATRICK. We're pleased that our equipment met your expectations and that our sales department was up to the task. We are at your disposal should you need anything in the future. Have a nice day!
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Augustin S.
Rating: 4 out of 5
following a purchase from 06/12/2023
Product conforms but I expected a better quality finish
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Response from RIPATON
Thank you for your feedback, Augustin. We take note of your comment on the finish and will do our utmost to improve it for our next products. Please don't hesitate to contact us if you need any help. Have a nice day.
M
melanie P.
Rating: 4 out of 5
following a purchase from 07/12/2023
Superb product, conforming to the description and therefore to our expectations. Quality product, downside on the packaging service which caused impacts... But we were compensated with a commercial gesture. I recommend this French company.
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Response from RIPATON
I am delighted that you are satisfied with your purchase on our RIPATON website, thank you for taking the time to leave a review. We're sorry about the impact on the packaging and we're happy to have been able to offer you a commercial gesture in compensation. We are proud to be able to offer quality products and to promote French companies. Thank you for your recommendation. See you soon on RIPATON!
J
JEROME H.
Rating: 4 out of 5
following a purchase from 03/12/2023
Very good:Product as described Product as described, sturdy and easy to assemble. A doubt about the greasy side of the bars, which could stain clothing.
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Response from RIPATON
Thank you very much for your review, Jerome. We are delighted that the product meets your expectations. We will take into account your comment concerning the greasiness of the bars and will work to find a solution to this problem.
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cecile R.
Rating: 4 out of 5
following a purchase from 23/11/2023
4 on the product and the bed for assembly with gloves. well done but 2 stars on delivery (when you can not deliver on time it is important to warn customers)
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Response from RIPATON
Thank you, Cecile, for your feedback and support. We are very sorry for the delay in delivery. We are working hard to improve our service and especially to offer faster delivery. We are pleased that you are satisfied with the product and the glove assembly. We greatly appreciate your confidence and look forward to serving you again.
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Benedicte M.
Rating: 4 out of 5
following a purchase from 18/11/2023
Despite a small discrepancy between the photo on the website and the product received (/ appearance of the finish), we are satisfied with this product made in Montpellier ;-)
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Response from RIPATON
Thank you very much Benedicte for your feedback and support. We are happy to hear that you are satisfied with the product. We continue to work hard to improve the quality and finish of our products.
A
Agnès C.
Rating: 2 out of 5
following a purchase from 27/11/2023
The paint peeled off as soon as the feet were removed from the box. The pair delivered is heterogeneous: 4 fixing holes on one leg, 6 on the other (?).
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Lucas P.
Rating: 4 out of 5
following a purchase from 24/11/2023
Good product, too bad you have to buy a complete bench kit which is cheaper than the legs alone...
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Response from RIPATON
Thank you for sharing your review Lucas! We're glad you like our product. We are sorry that you find the kit more beneficial for your budget. We try to provide the best value to our customers and are constantly working to improve our pricing. Thanks again for your interest!
A
Anne R.
Rating: 4 out of 5
following a purchase from 20/11/2023
Very good tracking. The parcel is what I asked for. But be careful: the deliveryman left the parcel in front of my door, without calling me. He didn't leave it with a neighbor. Fortunately it was safe at home and was not stolen...
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Response from RIPATON
Thank you for your review, Anne. We are delighted that you were satisfied with the package and we note your comment about the delivery person. We'll make sure it doesn't happen again.
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thierry C.
Rating: 4 out of 5
following a purchase from 19/11/2023
A knock and a scratch on one foot, but otherwise the product is worth the price, perhaps a better protection should be considered.
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Response from RIPATON
Thank you very much Thierry for your feedback. We thank you for pointing out this defect and will look into the possibility of improving the protection of our products.
D
Didier P.
Rating: 4 out of 5
following a purchase from 12/11/2023
The foot was well protected. Deadlines were met and the carrier was faultless. Thank you
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Response from RIPATON
It's great to hear that we met your needs and that you were satisfied with our services. Thank you for taking the time to share your experience with us.
I
Ivan P.
Rating: 4 out of 5
following a purchase from 07/11/2023
Order custom table legs. Excellent quality and perfectly machined. A plus would have been to offer a diagram at the time of ordering, allowing you to choose the location of the holes that will receive the screws to attach the legs to the tabletop. The holes were placed by default I suppose, and some of them are less than 1 cm from the edge. If I don't want to damage the tray, I need at least 3 cm between the holes and the edges of the tray to prevent the wood from splintering. So I had to re-drill some holes, fortunately I've got a machine for that, otherwise good luck with the drill.
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Response from RIPATON
Thank you very much for your review, Ivan. We are delighted that you appreciate the quality of our products. We will take your suggestion into consideration. We are committed to always listening to your requests and offering you quality products. Thank you again for sharing your experience and your opinion with us.
E
Evangiline B.
Rating: 4 out of 5
following a purchase from 16/11/2023
Super strong. Very solid. A minor drawback is the transfer of wax or black paint to the hands.
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Response from RIPATON
Thank you very much for your feedback Evangeline. We are delighted that you like the product and find it solid. However, we take your comment about the transfer of black wax or paint to the hands very seriously and will work to correct this problem in future products.
J
JULIEN C.
Rating: 3 out of 5
following a purchase from 15/11/2023
Mixed opinion... considering the price I expected better. The size of the uprights does not correspond to the description on the site. The foot is not a model of stability even with the supplied glides. Welding not smooth on one upright. Screws supplied too large for a standard table top... the leg is nice though, and the paint quality is good.
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Julien A.
Rating: 4 out of 5
following a purchase from 30/10/2023
very serious and responsive company...having made a small mistake...
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Response from RIPATON
Thank you very much for your comment, Julien. We are delighted to have been able to count on your satisfaction and regret that we were unable to achieve perfection. We do our best to provide you with the best possible service.
H
Hervé G.
Rating: 3 out of 5
following a purchase from 22/10/2023
Good value for money, but beware of the less-than-perfect finish, with welds that are clearly visible even after finishing painting. Delivery on time and very well packaged.
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Christine F.
Rating: 4 out of 5
following a purchase from 31/10/2023
Very beautiful, high-quality and original product. The color totally matches the photos. Too bad the screws are visible.
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Response from RIPATON
Thank you Christine for your very encouraging review! We are constantly working to improve our products and your feedback is very valuable to us. We will take your suggestion into account and make sure that the screws are better concealed in the future. Thank you very much!
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Florian B.
Rating: 3 out of 5
following a purchase from 03/11/2023
An additional -10% offer on promos shortly after my order... not cool but tanpis otherwise for the rest it's top.
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Laura B.
Rating: 4 out of 5
following a purchase from 23/10/2023
Quality at the rendezvous. The order met my expectations.
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Response from RIPATON
Thank you for your positive review! We are delighted that our product has given you complete satisfaction. We make it a point of honour to offer our customers the best quality.
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Laure D.
Rating: 2 out of 5
following a purchase from 13/09/2023
The quality of the foot received is not up to the price paid 😓. Customer service on the other hand great.
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Benoit M.
Rating: 4 out of 5
following a purchase from 14/10/2023
Impeccable, just as I wanted it
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Response from RIPATON
Thank you very much for your feedback. We are delighted that our site has satisfied you.
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Léo C.
Rating: 2 out of 5
following a purchase from 04/10/2023
Shipping problem, followed by a very very slow delivery. I ordered on the recommendation of a friend who worked there, but unfortunately I won't be able to recommend it myself...
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Response from RIPATON
Hello Léo,
Thank you for your feedback. We are sincerely sorry to hear that your experience with our delivery service did not meet your expectations. Your satisfaction is our priority, and we take your comments very seriously. We are actively working to improve our shipping times so that each of our customers can benefit from impeccable service. We hope to have the opportunity to demonstrate our commitment in the future.
Best regards,
The RIPATON team
F
Frédéric H.
Rating: 4 out of 5
following a purchase from 28/09/2023
Very good quality item but faulty instructions and reported by the chat, which is why I'm only giving it 4 stars.
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Response from RIPATON
Thank you Frédéric for your feedback. We strive to offer you a quality product, and apologize for the lack of precision in the instructions. We will try to correct this problem as soon as possible.
S
Sébastien F.
Rating: 4 out of 5
following a purchase from 07/09/2023
The table legs are as ordered and of good quality, but the screws supplied should be of the same high standard.
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Response from RIPATON
Thank you for your feedback Sébastien. We're sorry you weren't satisfied with the quality of the screws. We will take your comment into consideration and strive to improve our product.
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Catherine G.
Rating: 4 out of 5
following a purchase from 12/09/2023
The feet are very nice. The protective pads were not in the parcel, I received them later, after an exchange of emails with customer service.
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Response from RIPATON
Thank you for your comment, Catherine! We're glad you're happy with the product you received. We're sorry that the skates weren't delivered initially and we do our best to ensure that this kind of problem doesn't happen again.
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Lina P.
Rating: 4 out of 5
following a purchase from 03/09/2023
Order received and conforms to products. Good quality
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Response from RIPATON
Thank you very much, Lina, for your positive feedback! We're glad you're satisfied with your order and hope you enjoy your purchase.
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Déborah F.
Rating: 3 out of 5
following a purchase from 20/06/2023
Order placed on 20/06/2023, parcel well received, in good condition. However, there was a huge error in the packaging, but after exchanges with the after-sales service, everything was back in order at the beginning of July (which is why 3 stars and not 5). Otherwise, the product meets my expectations and is of good quality.
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