Customer reviews of RIPATON

The only small hitch is the time of manufacture/delivery of the product which is a little long but it is made-to-measure and of the craft industry thus one agrees to be patient

Pleasant and motivating site for those who wish to buy French and to a young company. Precise and serious order follow-up and communication. The article is completely in accordance with our expectations both in terms of quality and aesthetics.
A very small reservation because we were missing some parts, but they were sent to us very quickly.

Delivery announced on 16/12 then shifted every day until 22/12 then finally delivered at the beginning of January 2021

I had a little trouble creating an account with a billing address different from the shipping address

Little choice, but beautiful products.

Delivery too long

Well

4 tubes welded for 114€ They could at least have put the tube connections on the same side

Satisfied with the product but delivery time 3 times longer than advertised.

I can't give an opinion as I still haven't received my package

The site is well done and easy to use, but it takes longer than what is indicated on the site and there is no warning by email of the delay. It's a pity not to be notified of the follow-up of the order.

The product is very good, and meets expectations. On the other hand not enough information after ordering on a precise delivery time. The packaging as received is really bad, does not enhance the product at all and presents risks of damage to the product. It also lacks a piece of instructions for use with the product.

Pretty feet and quality. Nothing to say about the product on the other hand, you are promised a delivery in 24/48h, that's why I chose to order on this site but more than 15 days to receive my feet ... disappointed with the delivery time lying.

Well

good advice on the phone, manufacturing time respected, compliant (custom-made products) and well packaged, delivery to be improved. price ok but it should not be more expensive. i recommend

Ordered very easily and received on time and very well packaged.

the delivery service with DPD is pathetic. The delivery was not honored on the scheduled date and made me lose a big part of the day. This is really not a reliable delivery company. Order delivered two days later with 30 minutes late on a 4H slot!

Chaotic delivery, more than 2 weeks, with many twists and turns. Commercial gesture on shipping costs appreciated

Delivery a little late but no major consequences for me

My order was delivered very quickly, it was very well packaged. I remove a star because to pack this package, a lot (too much!) bubble plastic. We talk a lot about pollution linked to plastics, can't you consider a more ecological material? Your approach to quality French production deserves that you look into this issue.

I was disappointed (I understand that there are many orders) we try to order French as soon as we can and our order took as long or longer than a foreign country.

All the parts ordered (including one custom part) were delivered on time despite the health crisis. An error in the color of one of the sets of legs during delivery was solved very quickly and without any worries thanks to an after sales service. The parts ordered are robust and their respective design very successful.

Well done and clear site

Product conforms to the description

The site is very good

Nothing to say about the quality of the products, just that the delay announced on the site did not correspond to reality.

Fast shipping. Corner of the box damaged but foot not damaged.
Good product. Packaging to review.

Very clear and attractive

The feet are superb, but a little disappointed that the delivery took longer than expected...

Fast and efficient delivery.

Well packaged, as ordered but I did not receive the bottle

nothing to report

Well done and practical site to choose the products, it gives desire. I think that it should propose useful accessories, like the skates adapted to the shape of the feet for example.

I was not able to order directly from the site on my own, fortunately the help was very efficient.

Improve navigability and content on product sheets

I placed an order on 3/10/20 on this site because the delivery was planned in 24-48h ... after several calls from me because no news from Ripaton I learned that there was a break on a screw, that I would be kept informed for the delivery date but that I would receive my order at a later date on 20/10! To my great surprise because still without any information from them I received my order on 23/10 (unfortunately far from 24-48h that had made us choose this site!)! However the feet are as we had imagined despite a disappointment when opening the package because on one of the feet it lacks the protective pads (hoping that the sending of those will be faster!)! We are therefore satisfied with the product but very disappointed with the management of our order.

Delivery time not respected 13 days instead of 48h, but products arrived well and well packaged, small remark on the screws delivered average quality, I preferred to use mine, I appreciated the small pads joint to put on the floor

Clear and easy enough to answer the client's search

Serious order and delivery I recommend

Indeed the metal can be very industrial in some places, but it's not just one small defect on 40 cm... Delivery in time and dimensions of the custom made well respected.