The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
To date, not installed, awaiting tray scheduled for end of February.
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Response from RIPATON
Hello Marie Christine,
Thank you for your feedback. We are sorry to hear that the installation of your product is still pending. Please be assured that we are doing our utmost to ensure that the tray arrives on time and that your experience with RIPATON is fully satisfactory. Please do not hesitate to contact us should you have any questions or require assistance.
Sincerely yours
The RIPATON team
C
Christophe R.
Rating: 4 out of 5
following a purchase from 24/11/2024
Product conforms to order Deadline not announced at time of order Deadline communicated at my request and respected
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Response from RIPATON
Thank you for your positive feedback on our RIPATON website. We are delighted that your order met your expectations and that the delivery time was respected. We look forward to seeing you again on our site for a future order."
M
Michèle B.
Rating: 4 out of 5
following a purchase from 28/11/2024
I had placed an alert for a product that was no longer in stock. I was informed as soon as it became available and delivery times were respected. The only drawback was the quality of the black frame supporting the shelf, which had weld burrs.
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Response from RIPATON
Thank you for your feedback, Michèle. We are delighted to have been able to keep you informed of the availability of the product and to have met the delivery deadlines. We will take into account your comment about the quality of the frame to improve our service. We hope to see you soon on our RIPATON website!
G
GERALDINE S.
Rating: 3 out of 5
following a purchase from 18/11/2024
Mikado feet: good quality scrap metal but ... - downloadable instructions require Drop Box to be installed on the laptop (adverts ...) - unclear instructions: if you make a mistake, you have to dismantle, the screws are inaccessible and the tool used to dismantle them is of poor quality. assembly and dismantling cause irreversible scratches on the scrap metal. - For 4 plates and 8 screws, you'll need at best 3/4 hours of assembly and torque conflicts. In short, it's only 135€!
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Response from RIPATON
Madame Géraldine, we thank you for your detailed feedback regarding your experience with our Mikado feet. We are sorry to learn that the assembly instructions did not meet your expectations and that you encountered difficulties during assembly. Your opinion is valuable and we will take your comments into account to improve our instructions and the quality of the tools provided.
J
Jean D.
Rating: 4 out of 5
following a purchase from 21/10/2024
Positive opinion of the product. Small drawback on the packaging: the feet were not locked in the box and clashed together. Need to attach protectors to products for transport.
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Response from RIPATON
Thank you for your feedback, Jean. We are delighted that you like our product. We apologize for the packaging problem, and we'll make sure to improve it in the future. Have a nice day!"
L
LAURENT D.
Rating: 3 out of 5
following a purchase from 22/10/2024
No assembly instructions included, but 8 fixing screws instead of 4.
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Response from RIPATON
Hello,
The assembly instructions are available via the QR code on the Merci card + in PDF format on the product sheet.
We hope you enjoy your order!
We hope to see you soon,
Ripaton Customer Service
S
Schmidt A.
Rating: 4 out of 5
following a purchase from 04/10/2024
Parcel delivered to the wrong address Fortunately we found it.
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Response from RIPATON
Thank you for your review of our RIPATON website. I'm sorry to hear that your parcel was delivered to the wrong address, but I'm glad you finally found it. We do everything we can to ensure that your order is delivered as quickly as possible, but sometimes the unexpected can happen. We will continue to work to improve our delivery service. Thank you for your confidence in RIPATON.
N
Nathalie B.
Rating: 4 out of 5
following a purchase from 05/10/2024
.
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Response from RIPATON
Thank you for your positive feedback on our RIPATON website, we are delighted that you appreciate our products. Please do not hesitate to share your opinion with your friends and family, and come back to our site to discover our new wooden creations. We hope to see you soon!
B
Bruno D.
Rating: 4 out of 5
following a purchase from 14/08/2024
perfect product, but package tracking was not up to scratch. the Relais colis refused the package and we received neither email nor sms.
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Response from RIPATON
Hello Bruno, thank you for your feedback on our RIPATON website. We are delighted that the product suits you. However, we are sorry about the tracking of the parcel, we will pass on the information to our shipping department in order to improve this in the future. Thank you for your confidence and see you soon on our site.
A
ANNE H.
Rating: 4 out of 5
following a purchase from 24/08/2024
I had a lot of trouble assembling the product so that it was more or less straight! otherwise, a nice finish!
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Response from RIPATON
Thank you for your feedback, ANNE! We're sorry you had trouble with the assembly. Please do not hesitate to contact our customer service department if you need any assistance. We'll do our best to guide you through the process. Despite this, we are delighted that you are satisfied with the finish of our product. We hope you'll be able to enjoy your RIPATON to the full once it's properly assembled. Thank you again for your confidence and your 4/5 rating. Have a nice day! The RIPATON team.
A
Audrey T.
Rating: 3 out of 5
following a purchase from 25/08/2024
It's pretty/designy/clean. However, I find that the right-hand model isn't very stable (it tilts to the left or right when I move the hangers from side to side). Also, it's a shame I didn't get the instructions for assembling it!
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Response from RIPATON
Hello Audrey,
Thanks for your opinion!
If all the components are properly screwed and tightened, the rack shouldn't wobble. Don't hesitate to tighten the parts together.
Assembly instructions are available directly from the product data sheet.
We remain at your disposal should you need us.
We hope to see you soon,
The Ripaton team
L
Lovely C.
Rating: 4 out of 5
following a purchase from 10/07/2024
I'm very happy with my purchase. A big thank you to Marie for her help, you're great.
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Response from RIPATON
I am delighted that your shopping experience on our RIPATON site was satisfactory. Thank you for your trust and your positive feedback about our team, especially Marie. We do our utmost to offer our customers a quality service. We look forward to seeing you again on our site for future purchases!"
T
Thibaut B.
Rating: 4 out of 5
following a purchase from 30/07/2024
Very satisfied with the product, but the delivery times were far from being respected.
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Response from RIPATON
I'm sorry that delivery times were not met for your RIPATON product. We are aware of how important this is to our customers and will do our best to improve the efficiency of our delivery service in the future. Thank you for your feedback and your confidence in our product.
V
virginie L.
Rating: 4 out of 5
following a purchase from 29/07/2024
Great product! Logistics and delivery service can do better....
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Response from RIPATON
Hello Virginie, thank you for taking the time to share your review of our RIPATON website. We are delighted that you liked our product. We have taken note of your comments on our logistics and delivery service and will do our utmost to improve. Thank you again for your confidence and see you soon on our site!"
J
Julie M.
Rating: 4 out of 5
following a purchase from 23/07/2024
Very good. Delighted to have bought French, everything seems solid. Competent after-sales service.
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Response from RIPATON
We're delighted that your experience with RIPATON has been a positive one, and we're proud to offer solid, quality products! Our team remains at your disposal for any after-sales service you may require. Thank you for supporting French companies!
C
christiane F.
Rating: 4 out of 5
following a purchase from 29/06/2024
Ingenious system of racks, but the logistics had trouble keeping up. I had to wait 15 days to receive missing parts in the parcel. Otherwise easy to assemble, even for a non-do-it-yourselfer. This is the second one I've bought.
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Response from RIPATON
Thank you for your feedback, we are delighted that you are satisfied with our RIPATON rack system. We take note of your comment regarding logistics and are constantly working to improve our service. Please do not hesitate to contact us if you have any problems, we will do our best to help you quickly. Enjoy your second RIPATON!
O
Olivier F.
Rating: 4 out of 5
following a purchase from 21/05/2024
Paint on feet received damaged due to poor protection. Following return for repainting; perfect protection, product conforms. However, 2 of the 4 foot stamps are missing. Complaint email sent; I'm waiting to see if they'll send me any more. Marie kept me very well informed about the follow-up of the rework to ensure conformity at each stage of the work. Quality product.
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Response from RIPATON
Thank you for your feedback, Olivier. We're sorry for the problems with the paint and the missing foot pads. We are glad to hear that our team was able to help you resolve these issues and that you are satisfied with the product overall. We will take your comments into account to improve our services in the future. Thank you very much for your trust and patience. We hope to see you soon on our RIPATON website. Have a nice day!
P
PATRICE C.
Rating: 4 out of 5
following a purchase from 24/05/2024
OK, the stand corresponds to our request and the delivery times are on schedule. The only drawback is that I couldn't find the 5 screws (or unfortunately I threw them away with the packaging...°).
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Response from RIPATON
Thank you for your feedback. We're delighted that the RIPATON table stand met your expectations and that delivery was on schedule. We're sorry about the missing screws, but we'll pass on the information to our logistics department to avoid this kind of problem in the future. We thank you for your confidence and hope that this little incident will not prevent you from fully enjoying your table stand. See you soon on our site!
D
DE FROBERVILLE H.
Rating: 3 out of 5
following a purchase from 20/05/2024
Ordered a made-to-measure table. Positive points: well-constructed website for quoting a made-to-measure table base, respect for dimensional specifications, good quality of parts, honest lead time between order and delivery (4 weeks), communication on the progress of the project. Areas for improvement: the quality of the packaging was clearly inadequate for delivery (a foot was scratched), and the adjustable feet ordered with the base were not received.
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Response from RIPATON
Hello Mr. or Mrs. DE FROBERVILLE,
Thank you for taking the time to share your feedback on your order with RIPATON. We are pleased to learn that you were satisfied with the quality of our site, the adherence to dimensions, and the delivery time. However, we are sorry to hear that the packaging did not meet your expectations and that the adjustable legs were not included in your order. We take your comments very seriously and will immediately work on improving our packaging processes to avoid such inconveniences in the future. Please do not hesitate to contact us directly to find a solution regarding the missing legs.
Best regards,
The RIPATON team
A
anthony R.
Rating: 4 out of 5
following a purchase from 27/05/2024
Quality products. Fast delivery. A little disappointed to see my products at -30% a week after my delivery... too bad I should have waited!
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Response from RIPATON
Hello Anthony,
Thank you very much for your feedback and for the 4/5 rating! We are delighted that you appreciated the quality of our products and the speed of delivery. We understand your disappointment regarding the promotion, and we appreciate your patience. Please feel free to contact us for any upcoming offers.
Best regards,
The RIPATON team
S
Sophie D.
Rating: 3 out of 5
following a purchase from 16/05/2024
Choice of color not respected or photo of colors absolutely not contractual on the website, after-sales service does not really take responsibility to satisfy the customer. Damaged product on receipt after-sales service? I should have a commercial gesture of 10% I'm waiting. But in any case, the item received is not compliant.
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Response from RIPATON
Hello Sophie,
As indicated, the rendering of ACIER BRUT or VERNIS MAT colors may vary depending on the color of the base steel, which may be darker or lighter depending on the batch. Consequently, photos are not contractual.
You have received your base in your chosen color.
Your order has been partially refunded.
We hope your order has found its place in your home.
Have a nice day,
Customer Service
M
Marianne M.
Rating: 4 out of 5
following a purchase from 30/05/2024
The product is. Exactly what we expected. It looks wonderful on a wooden table. Efficient and very fast delivery. I recommend
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Response from RIPATON
Thank you very much for your positive feedback on our RIPATON product. We are delighted that it met your expectations and that it is what you were looking for for your wooden table. We are continually working to improve our products and services and are pleased that our delivery was quick and efficient for you. We look forward to welcoming you back to our customer base and thank you for your recommendation.
R
ROLLET M.
Rating: 4 out of 5
following a purchase from 28/04/2024
Delivery on time, goods well packaged, in good condition and in accordance with my request. The only minor drawback was that 2 or 3 welds were a little visible for my taste, but this in no way detracted from the quality of the product.
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Response from RIPATON
Thank you for your positive feedback on our RIPATON website. We are delighted that you appreciated the speed of delivery and the quality of our products. We have taken into account your comment about the welds and will do our utmost to improve this in the future. Thank you for your confidence and see you soon on RIPATON!
M
Matthieu C.
Rating: 4 out of 5
following a purchase from 02/04/2024
Very nice product, seems solid. Short delivery time of one month.
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Response from RIPATON
Thank you for your positive review of our RIPATON website. We are delighted that you find our product beautiful and solid. We take note of the delivery time and will do our best to improve it in the future. Thank you again for your confidence.
J
jimmy G.
Rating: 4 out of 5
following a purchase from 28/04/2024
Order Sunday arrive Friday the 24 to 48 hours are not respected. Package conforms to description and is well packed.
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Response from RIPATON
Thank you for your feedback, Jimmy. We're sorry for the delay in delivery, we'll do what we can to improve in the future. But we're glad you're happy with the product. Thank you for your confidence and see you soon on RIPATON!
M
Marc L.
Rating: 3 out of 5
following a purchase from 04/04/2024
Too little explanation in the manual. The screw used to clamp the feet together is not at all suitable for tightening. The head of the screw is damaged. All the screws have to be changed. At 390€, it's abnormal to provide such mediocre quality screws.
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Loïc T.
Rating: 4 out of 5
following a purchase from 10/04/2024
very fast delivery. well packed. 3 kits ordered 1 defect on a board that is twisted. the 4 feet do not touch the ground. (wobbly)
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Response from RIPATON
Hello Loïc,
Thank you for your review of RIPATON. We are delighted to hear that you appreciated the speed of our delivery and the quality of our packaging. However, we are sorry to hear that one of your kits has a defect. We invite you to contact us directly so that we can find a solution together. Thank you for your trust and loyalty. See you soon on RIPATON.
Best regards,
The RIPATON team
J
Jean-Luc B.
Rating: 4 out of 5
following a purchase from 21/03/2024
Good quality, on-time delivery. RAS
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Response from RIPATON
Thank you for your positive feedback on our RIPATON website. We are delighted that you liked our product and that delivery was quick. We look forward to serving you again in the future. Thank you for your confidence!
A
Alix R.
Rating: 4 out of 5
following a purchase from 17/03/2024
Good product. French manufacturing warranty. To be seen over time.
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Response from RIPATON
Thank you for your positive review of our RIPATON website. We are happy to know that you appreciate our commitment to French manufacturing. We hope to see you soon in our online store.
S
Sébastien B.
Rating: 3 out of 5
following a purchase from 26/03/2024
The base seems to be of high quality, handcrafted. Unfortunately I still haven't received the right screws, despite my request to the after-sales service.
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Response from RIPATON
Thank you for your feedback, Sébastien. We apologize for the inconvenience caused by the late delivery of your screws. We will immediately contact our customer service department to resolve this issue. We hope you will appreciate the quality of our product once you can install it properly. Thank you again for your confidence in RIPATON.
F
francoise P.
Rating: 4 out of 5
following a purchase from 23/03/2024
package arrived on time, in good condition and carefully packed. I only have reservations (4*) because we haven't yet assembled it (so we'll have to see how it turns out). We were looking for a center leg for our solid cherrywood tabletop and found Ripaton! In any case, heavy, solid and designer, the quality seems to be there for this solid steel base announced to support 300kg.
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Response from RIPATON
Thank you for your positive feedback on our RIPATON website. We also look forward to hearing your opinion of the product once assembled! We're sure you'll be pleased with the quality of our solid steel center stand. Thank you again for your confidence!
T
thierry P.
Rating: 4 out of 5
following a purchase from 08/03/2024
Quality product, aesthetic, delivered on time. A small downside: a little tight to receive several magazines, but I recommend it without remorse.
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Response from RIPATON
Thank you for your positive review of our RIPATON website. We are happy to know that you appreciated the quality and aesthetics of our products. We will take into account your comment on the width of our storage units to improve our products in the future. Thank you again for your recommendation. We hope to see you soon on our site.
P
Patrick D.
Rating: 3 out of 5
following a purchase from 08/03/2024
Very good product, too bad you forgot to put the screws in the package...at this price!
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Ladreyt M.
Rating: 3 out of 5
following a purchase from 01/03/2024
I have received the parcel concerning the central leg to support a "l'harmonieux" table top up to 150 kg and I thank you for it. I paid 340 euros for it, which seems high compared to the price of 270 euros on your site. I'm surprised and wanted to point out this big difference of 70 euros, which almost made me regret my purchase, but I recognize that this is a quality item and that I received it on time. Have a nice weekend. Papy Michel. However, I'd like to point out that I was charged 340 euros for it.
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Response from RIPATON
Hello Michel,
Thank you for your opinion, but you have indeed paid the price of the large Harmonieux model. On the product sheet, we also have a smaller model, with a smaller diameter (20 x 40 cm), which is €270 incl. VAT, but it's not the one you received :)
However, I'm delighted that you like your product!
S
Sylvain P.
Rating: 4 out of 5
following a purchase from 18/02/2024
One of the items was not in conformity when the package was unpacked. Fortunately customer service was very reactive and sent a replacement in only 2 days. Serious after-sales service
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Response from RIPATON
Thank you for your feedback, Sylvain. We're delighted to have been able to provide you with a quick, quality solution to this problem. Your satisfaction is our priority. We hope the rest of your experience with RIPATON has lived up to your expectations. Have a nice day!
R
romain G.
Rating: 4 out of 5
following a purchase from 19/02/2024
Very nice product, delivered very quickly and well packaged.
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Response from RIPATON
Thank you for your positive review of our RIPATON website. We are delighted that you liked our product as well as the speed of delivery and the quality of the packaging. We hope to continue satisfying you in the future. Thank you again for your trust and loyalty.
R
Richard C.
Rating: 4 out of 5
following a purchase from 23/02/2024
The site is perfect. I think it's fair of me to point out that the packing of the table legs should be much more careful. The cardboard wrapping was too narrow, and the package suffered many knocks during transport. The L'Idéal table-leg set is magnificent.
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Response from RIPATON
Thank you very much for your positive review of our RIPATON website. We will take into account your comment on the packaging of the table legs in order to improve the quality of our shipments. We are delighted that you are satisfied with your purchase and that the L'Idéal table legs meet your aesthetic expectations. Thank you again for your trust and support.
G
Georges C.
Rating: 4 out of 5
following a purchase from 29/01/2024
A few chips on the upper part....the legs should be attached for transport...the fixing screws are totally unsuitable for a table top....
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Response from RIPATON
Thank you for your feedback, Georges. We are sorry to hear that your order did not meet your expectations. We take note of your comments and will take them into account to improve the quality of our products in the future. Thank you for your confidence. The RIPATON team.
L
Laurence L.
Rating: 4 out of 5
following a purchase from 10/02/2024
Good quality metal frame, shame the wooden shelf is of poor quality & damaged.
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Response from RIPATON
Thank you for your review of our RIPATON site, Laurence. We are pleased to hear that you are satisfied with the quality of our metal framing. However, we are sorry to hear that the wooden shelf did not meet your expectations. We take note of your comments and will make every effort to improve the quality of our products in the future. Thank you for your confidence and please do not hesitate to contact us if you have any further comments or suggestions. Sincerely, The RIPATON team.
R
Romeo D.
Rating: 4 out of 5
following a purchase from 21/01/2024
The products are of great quality, too bad they don't come with good quality black screws to go with the feet. Thanks a lot anyway, a great experience!
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Response from RIPATON
Thank you for your positive feedback on our RIPATON website! We are delighted that you are satisfied with the quality of our products. As far as the screws are concerned, we have taken your comment into account and will be more vigilant in the future. We thank you for your confidence and hope to see you soon on our site. Thank you again for your review and your 4/5 rating!
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