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P
Rating: 4 out of 5
Very good, but the delay for the second part of the order is a bit long (still pending) and the carrier has been postponed twice...
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Customer reviews of RIPATON
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 4 517 published reviews
Summary of reviews
The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
Reviews 3 and 4 stars
Reset filtersT
Rating: 4 out of 5
Good follow-up of the goods and customer satisfaction. Order from Switzerland almost without problem
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L
Rating: 3 out of 5
Second order in 2 months and second delivery problem.
The carrier does not respect the day he announces nor the time slot he proposes by sms and obviously does not warn of these hazards.
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The carrier does not respect the day he announces nor the time slot he proposes by sms and obviously does not warn of these hazards.
C
Rating: 4 out of 5
correct site
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F
Rating: 4 out of 5
The wait time was longer than expected but the customer service was great. Thank you very much for your help.
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M
Rating: 4 out of 5
Good site
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M
Rating: 3 out of 5
Nice idea but surprise on delivery
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L
Rating: 3 out of 5
Clear and precise site, pleasant navigation / Good product ordered, qualitative, conforms / Delivery not respectful of the announced timing.
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Response from RIPATON
Hello, thank you for your feedback! The delivery times are indicated on each product sheet. The products in powder coated or varnished finish require between 10 and 12 working days of manufacturing. We hope you like your feet! See you soon. Marie de RIPATON
J
Rating: 4 out of 5
Very good
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F
Rating: 3 out of 5
Overall satisfied.
Point to improve: order on 15/12 for delivery at the beginning of January, finally delivery on 18 January (package arrived damaged, luckily the material had nothing)
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Point to improve: order on 15/12 for delivery at the beginning of January, finally delivery on 18 January (package arrived damaged, luckily the material had nothing)
Response from RIPATON
Good evening, Thank you for your feedback! We closed the workshop for the holidays, which explained the extra delay on some orders. We will try to be more explicit for next year :-). Marie from RIPATON
P
Rating: 4 out of 5
Let's say, 4,5 Feet top : good quality, well machined Small skids are welcome Screws to be reviewed : a lot too small : put bigger, longer, and preferably lag bolts which allow to tighten better than simple screws
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V
Rating: 3 out of 5
I ordered a standard product (not custom made) and the delivery was way too looooooonnnnngue (ordered on December 11th, received on January 25th ...)
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Response from RIPATON
Good evening, Thank you for your feedback! We closed the workshop for the holidays, which explained the extra delay on some orders. We will try to be more explicit for next year :-). Marie from RIPATON
A
Rating: 4 out of 5
Easy to use website
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B
Rating: 4 out of 5
Nothing to complain about the product Long delivery time
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Response from RIPATON
Good evening, Thank you for your feedback! We closed the workshop for the holidays, which explained the extra delay on some orders. We will try to be more explicit for next year :-). Marie from RIPATON
N
Rating: 4 out of 5
A little long to be delivered...but also custom made. On the other hand, the quality is impeccable.
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P
Rating: 4 out of 5
Hello, I put 4* because the article arrived with an inadequate part preventing the assembly of the whole. The customer service was very reactive and I received the part 2 to 3 days later.
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C
Rating: 4 out of 5
Good, Quite clear in the navigation, it makes you want to order
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B
Rating: 3 out of 5
Very good product, except for the very poor packaging, opened everywhere during transport. The deliveryman was very correct and even offered to open the box for the control of the product, there were only three screws left, and three insulating pads for the feet so two stars less, review your packaging to avoid unhappy customers. It's a shame, it deserves five stars.
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Response from RIPATON
Hello and thank you for your review! It does deserve a better box. We are currently working on a new packaging for this product which should be released in a very short time. Thank you for your feedback. We hope to see you soon. See you soon! Marie from RIPATON
E
Rating: 4 out of 5
The only small hitch is the time of manufacture/delivery of the product which is a little long but it is made-to-measure and of the craft industry thus one agrees to be patient
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J
Rating: 4 out of 5
Pleasant and motivating site for those who wish to buy French and to a young company. Precise and serious order follow-up and communication. The article is completely in accordance with our expectations both in terms of quality and aesthetics.
A very small reservation because we were missing some parts, but they were sent to us very quickly.
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A very small reservation because we were missing some parts, but they were sent to us very quickly.
E
Rating: 4 out of 5
I had a little trouble creating an account with a billing address different from the shipping address
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P
Rating: 3 out of 5
Little choice, but beautiful products.
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M
Rating: 3 out of 5
Delivery too long
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Response from RIPATON
Hello, Thank you for your opinion! Indeed we have encountered a shortage of steel for this foot following an increase in orders. We hope you like your foot :-) See you soon, Marie Team RIPATON
J
Rating: 4 out of 5
Well
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C
Rating: 3 out of 5
4 tubes welded for 114€ They could at least have put the tube connections on the same side
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C
Rating: 3 out of 5
Satisfied with the product but delivery time 3 times longer than advertised.
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Response from RIPATON
Hello, Thank you for your feedback! The manufacturing times are indicated on the product sheets. Depending on the finish, it takes 10-15 working days. Your feet needing a thermo-lacquering treatment, they were sent after manufacturing and painting, within the announced time. See you soon, Marie Team RIPATON
M
Rating: 3 out of 5
The site is well done and easy to use, but it takes longer than what is indicated on the site and there is no warning by email of the delay. It's a pity not to be notified of the follow-up of the order.
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Response from RIPATON
Hello, Thank you for your feedback! The lead time for custom-made products is 10-15 working days. This lead time is indicated on the product sheets :-) We hope you like your foot ! See you soon, Marie - Team RIPATON
G
Rating: 4 out of 5
The product is very good, and meets expectations. On the other hand not enough information after ordering on a precise delivery time. The packaging as received is really bad, does not enhance the product at all and presents risks of damage to the product. It also lacks a piece of instructions for use with the product.
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Response from RIPATON
Hello and thank you for your opinion. It does deserve a better box. We are currently working on a new packaging for this product which should be released in a very short time. We thank you for your feedback. We hope to see you soon. See you soon! Tom from RIPATON.
A
Rating: 3 out of 5
Pretty feet and quality. Nothing to say about the product on the other hand, you are promised a delivery in 24/48h, that's why I chose to order on this site but more than 15 days to receive my feet ... disappointed with the delivery time lying.
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Response from RIPATON
Hello, the delay for feet requiring a paint treatment is indicated: 10-15 days. 24/48h currently concerns only the raw finish :-) We hope you like your order. See you soon ! Marie - Team RIPATON
S
Rating: 4 out of 5
Well
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V
Rating: 4 out of 5
good advice on the phone, manufacturing time respected, compliant (custom-made products) and well packaged, delivery to be improved. price ok but it should not be more expensive. i recommend
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S
Rating: 4 out of 5
Ordered very easily and received on time and very well packaged.
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A
Rating: 3 out of 5
the delivery service with DPD is pathetic. The delivery was not honored on the scheduled date and made me lose a big part of the day. This is really not a reliable delivery company. Order delivered two days later with 30 minutes late on a 4H slot!
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G
Rating: 4 out of 5
Chaotic delivery, more than 2 weeks, with many twists and turns. Commercial gesture on shipping costs appreciated
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B
Rating: 4 out of 5
Delivery a little late but no major consequences for me
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A
Rating: 4 out of 5
My order was delivered very quickly, it was very well packaged. I remove a star because to pack this package, a lot (too much!) bubble plastic. We talk a lot about pollution linked to plastics, can't you consider a more ecological material? Your approach to quality French production deserves that you look into this issue.
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C
Rating: 4 out of 5
All the parts ordered (including one custom part) were delivered on time despite the health crisis. An error in the color of one of the sets of legs during delivery was solved very quickly and without any worries thanks to an after sales service. The parts ordered are robust and their respective design very successful.
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A
Rating: 4 out of 5
Well done and clear site
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M
Rating: 4 out of 5
Product conforms to the description
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L
Rating: 4 out of 5
The site is very good
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