Customer reviews of RIPATON

Delivery service too slow. Also, the package was completely torn, so not protected enough.

Some concerns with the delivery: delivery time longer than expected and impossibility to contact the delivery man when he announced his arrival (reception of the package by a neighbor). The package was heavy and difficult to handle without handles or straps, too bad...

The item came to me incomplete (they forgot to put the adjustable glides on). I had to send the item back to them to finish the job and reship it to me. Responsive & competent customer service, but they didn't offer me a solution to repack the package for reshipment. So all in all a rather mixed experience, even though I ended up getting a complete item...

the product corresponds to the orders, just a small reservation as for the feet which are used to regulate the height, a little showy for my taste, I would have preferred that it is the color of the foot, in my case white

Nice products, clear site, fast delivery. I would have liked clearer advice on my question about which screws to use based on the thickness of the boards I use.

On-time delivery

very well designed site allowing to see all kinds of table legs on the same site

no particular problem for the navigation. the site is clear

Site that bugs at payment

I ordered a rack, it is very good but the feet were missing in the package. The after sales service was very responsive and was able to solve the problem very quickly

Fast and efficient delivery

Very satisfied with the product, great quality. A bit of a wait as I imagine the manufacturer had a lot of demand during the containment.

The site is easy to visit. Good ergonomics. The information given is true to life.

Relatively accurate. Should better describe the complementary elements to the feet.

good quality product

One of the feet has a defect. I sent an email to which I did not get an answer

The site is good, the same cannot be said for the product.

Nothing to say about the rendering and the order/delivery logistics. Just one drawback, which could be more annoying: A nice scratch on the face of one of the legs. I was able to assemble this leg with the scratch on the inside, so it doesn't show, but be careful anyway!

The site is well thought out. Maybe it just lacks downloadable instructions

Big problem of delivery because of the post office (1 month!) but the staff was very reactive and helpful, even on weekends.

Mixed experience. The table stand ordered is nice and looks good. However, the delivery and after-sales service were not up to par. The package was received open and damaged (the packaging is not strong enough and closed with staples that did not hold) and the screws for fixing the leg were missing. I immediately notified the after-sales service by email and then, as I did not receive a return, by phone, expressing my time constraints. It was then proposed to me a new sending by simple letter of the screws, still not received to this day and thus out of time of installation of the foot by the cook... A better reactivity on the sending of the screws as well as a commercial gesture concerning this misadventure could have been proposed to me. It's a pity.

Delivered despite the lockdown period and very responsive in email exchanges.
Satisfied with the site.

Very nice site but big problem of communication and information. Delay announced in reality in working days. Almost 1 month between the order and the delivery.

Order received quickly at my home. Everything is well packaged individually, supply of screws and foot pads.

Great site!

the photos don't have the same rendering as for the real thing"

This is my 2nd order on Ripaton. The 1st order was perfect, the 2nd order was placed during lockdown, so I will not evaluate the delay on the order which I understand - however the direct debit could have been delayed. My complaint is with the finish of the product. I ordered a custom made stand and the welds are very visible. I am disappointed with the finish of the product.

The site is well done.

Satisfactory

Very efficient and fast!

Error in the sending of the order. 3 weeks of exchanges by mail to finally receive the good products. Fast answer to the questions even with commitments almost never held (sending promised the 03/05, then the 06/05, then the 09/05, parcel finally sent the 16/05).

Good quality of manufacture but after sales service is not listening to the customers.

Very good except that for the delivery they do not specify the time it will take ... I was only told that some products could take longer but without specifying if this was the case for my order

Nice product

First order. It seems clear and intuitive

Delivery problems

practice

Excellent quality of manufacture. Small downside on the delivery, package arrived completely exploded

The site itself is perfect but I had to call the customer service to know why 8 days after the validation of my order I had no news...

Satisfied, delivery a little long but answer with the cat fast and serious, so that gene less to wait a little.