The online store Ripaton is highly regarded for its exceptional product quality, with many customers noting the robustness and aesthetic appeal of their items. The delivery speed is frequently highlighted, with numerous reviews praising the prompt shipping times, often within a week or even less. Customers express their appreciation for the attentive and efficient customer service, mentioning quick responses to inquiries and effective problem resolution.
suitable product, order and delivery good. downside regarding the similarity between the color and appearance of the sample and the actual product
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Response from RIPATON
Hello Henri,
Thank you for your feedback and we are pleased to hear that our ordering and delivery service met your expectations. We also take into account your remark regarding the similarity between the sample and the actual product, in order to continuously improve our offering. Please do not hesitate to contact us if you have any other comments or questions.
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CYRILLE H.
Rating: 3 out of 5
following a purchase from 15/02/2026
Order, manufacturing, deadline compliant but unfortunately the delivery did not meet the rest. damaged product upon arrival. The response from customer service was to have me fix the bent fitting myself.
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Response from RIPATON
Dear Cyrille, thank you for taking the time to share your experience. We are pleased that the order and manufacturing met your expectations, but we are sorry to learn that the delivery did not reflect them. We take your comments very seriously and we will work to improve our delivery service to avoid such inconveniences in the future.
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florian T.
Rating: 3 out of 5
following a purchase from 15/02/2026
Delivery is fast and the choice is interesting. Too bad to see weld joints that could be more discreet.
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Response from RIPATON
Hello Florian,
Thank you for your feedback on our RIPATON site. We are delighted to hear that you appreciated the speed of delivery and the diversity of our selection. We take note of your comment regarding the welding fittings and will work to improve this aspect. Your opinion is valuable and helps us to progress.
Best regards,
The RIPATON team
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Yukiko N.
Rating: 3 out of 5
following a purchase from 26/11/2025
The design was nice, but there was a scratch on the facade.
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Response from RIPATON
Hello Yukiko, thank you for taking the time to share your feedback on our site "RIPATON". We are glad that you appreciated the design, but we are sorry to hear that there was a scratch on the facade. We take your comments very seriously and we will strengthen our quality control to prevent this from happening again.
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David D.
Rating: 3 out of 5
following a purchase from 01/06/2025
Speed, a lot produced but some impact marks on certain feet....too bad....
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Response from RIPATON
Hello David,
Thank you for taking the time to share your feedback. We are glad that you appreciated the speed of our service and the variety of our products. However, we take your feedback regarding the impact marks very seriously. It helps us improve the quality of our offerings. Please feel free to contact us directly if you have any specific questions or concerns.
We hope to see you again soon on RIPATON!
Best regards,
The RIPATON team
J
Jérémy T.
Rating: 3 out of 5
following a purchase from 22/04/2025
Beautiful site. Fast shipping. However, regarding the finish of the product: 4 V-shaped legs. The quality seems very good but the finish is not neat. Indeed, the plate on which the leg is welded has sharp edges. The underside of the leg does too. These parts should be smoothed out to avoid any risk of serious cuts by a child.
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Response from RIPATON
Hello Jeremy,
Thank you very much for your feedback and for your comments on our website and the speed of delivery. We are delighted that you appreciate the quality of our products.
We take your remark regarding the finish of the V legs very seriously. Your safety and that of your loved ones are paramount to us. We will pass your suggestion on to our team to improve this point.
Please do not hesitate to get back to us if you have any other observations or questions.
Best regards,
The RIPATON team
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Marc O.
Rating: 3 out of 5
following a purchase from 22/01/2025
The order arrived as described and expected.
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Response from RIPATON
Hello Marc, thank you for your feedback and we are delighted to hear that your order arrived as expected. Please let us know if you have any suggestions for improving your experience on our site, as your satisfaction is our priority.
M
MARIE CHRISTINE S.
Rating: 3 out of 5
following a purchase from 15/01/2025
To date, not installed, awaiting tray scheduled for end of February.
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Response from RIPATON
Hello Marie Christine,
Thank you for your feedback. We are sorry to hear that the installation of your product is still pending. Please be assured that we are doing our utmost to ensure that the tray arrives on time and that your experience with RIPATON is fully satisfactory. Please do not hesitate to contact us should you have any questions or require assistance.
Sincerely yours
The RIPATON team
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GERALDINE S.
Rating: 3 out of 5
following a purchase from 18/11/2024
Mikado feet: good quality scrap metal but ... - downloadable instructions require Drop Box to be installed on the laptop (adverts ...) - unclear instructions: if you make a mistake, you have to dismantle, the screws are inaccessible and the tool used to dismantle them is of poor quality. assembly and dismantling cause irreversible scratches on the scrap metal. - For 4 plates and 8 screws, you'll need at best 3/4 hours of assembly and torque conflicts. In short, it's only 135€!
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Response from RIPATON
Madame Géraldine, we thank you for your detailed feedback regarding your experience with our Mikado feet. We are sorry to learn that the assembly instructions did not meet your expectations and that you encountered difficulties during assembly. Your opinion is valuable and we will take your comments into account to improve our instructions and the quality of the tools provided.
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LAURENT D.
Rating: 3 out of 5
following a purchase from 22/10/2024
No assembly instructions included, but 8 fixing screws instead of 4.
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Response from RIPATON
Hello,
The assembly instructions are available via the QR code on the Merci card + in PDF format on the product sheet.
We hope you enjoy your order!
We hope to see you soon,
Ripaton Customer Service
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Audrey T.
Rating: 3 out of 5
following a purchase from 25/08/2024
It's pretty/designy/clean. However, I find that the right-hand model isn't very stable (it tilts to the left or right when I move the hangers from side to side). Also, it's a shame I didn't get the instructions for assembling it!
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Response from RIPATON
Hello Audrey,
Thanks for your opinion!
If all the components are properly screwed and tightened, the rack shouldn't wobble. Don't hesitate to tighten the parts together.
Assembly instructions are available directly from the product data sheet.
We remain at your disposal should you need us.
We hope to see you soon,
The Ripaton team
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DE FROBERVILLE H.
Rating: 3 out of 5
following a purchase from 20/05/2024
Ordered a made-to-measure table. Positive points: well-constructed website for quoting a made-to-measure table base, respect for dimensional specifications, good quality of parts, honest lead time between order and delivery (4 weeks), communication on the progress of the project. Areas for improvement: the quality of the packaging was clearly inadequate for delivery (a foot was scratched), and the adjustable feet ordered with the base were not received.
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Response from RIPATON
Hello Mr. or Mrs. DE FROBERVILLE,
Thank you for taking the time to share your feedback on your order with RIPATON. We are pleased to learn that you were satisfied with the quality of our site, the adherence to dimensions, and the delivery time. However, we are sorry to hear that the packaging did not meet your expectations and that the adjustable legs were not included in your order. We take your comments very seriously and will immediately work on improving our packaging processes to avoid such inconveniences in the future. Please do not hesitate to contact us directly to find a solution regarding the missing legs.
Best regards,
The RIPATON team
S
Sophie D.
Rating: 3 out of 5
following a purchase from 16/05/2024
Choice of color not respected or photo of colors absolutely not contractual on the website, after-sales service does not really take responsibility to satisfy the customer. Damaged product on receipt after-sales service? I should have a commercial gesture of 10% I'm waiting. But in any case, the item received is not compliant.
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Response from RIPATON
Hello Sophie,
As indicated, the rendering of ACIER BRUT or VERNIS MAT colors may vary depending on the color of the base steel, which may be darker or lighter depending on the batch. Consequently, photos are not contractual.
You have received your base in your chosen color.
Your order has been partially refunded.
We hope your order has found its place in your home.
Have a nice day,
Customer Service
M
Marc L.
Rating: 3 out of 5
following a purchase from 04/04/2024
Too little explanation in the manual. The screw used to clamp the feet together is not at all suitable for tightening. The head of the screw is damaged. All the screws have to be changed. At 390€, it's abnormal to provide such mediocre quality screws.
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Sébastien B.
Rating: 3 out of 5
following a purchase from 26/03/2024
The base seems to be of high quality, handcrafted. Unfortunately I still haven't received the right screws, despite my request to the after-sales service.
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Response from RIPATON
Thank you for your feedback, Sébastien. We apologize for the inconvenience caused by the late delivery of your screws. We will immediately contact our customer service department to resolve this issue. We hope you will appreciate the quality of our product once you can install it properly. Thank you again for your confidence in RIPATON.
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Patrick D.
Rating: 3 out of 5
following a purchase from 08/03/2024
Very good product, too bad you forgot to put the screws in the package...at this price!
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Ladreyt M.
Rating: 3 out of 5
following a purchase from 01/03/2024
I have received the parcel concerning the central leg to support a "l'harmonieux" table top up to 150 kg and I thank you for it. I paid 340 euros for it, which seems high compared to the price of 270 euros on your site. I'm surprised and wanted to point out this big difference of 70 euros, which almost made me regret my purchase, but I recognize that this is a quality item and that I received it on time. Have a nice weekend. Papy Michel. However, I'd like to point out that I was charged 340 euros for it.
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Response from RIPATON
Hello Michel,
Thank you for your opinion, but you have indeed paid the price of the large Harmonieux model. On the product sheet, we also have a smaller model, with a smaller diameter (20 x 40 cm), which is €270 incl. VAT, but it's not the one you received :)
However, I'm delighted that you like your product!
J
JULIEN C.
Rating: 3 out of 5
following a purchase from 15/11/2023
Mixed opinion... considering the price I expected better. The size of the uprights does not correspond to the description on the site. The foot is not a model of stability even with the supplied glides. Welding not smooth on one upright. Screws supplied too large for a standard table top... the leg is nice though, and the paint quality is good.
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Hervé G.
Rating: 3 out of 5
following a purchase from 22/10/2023
Good value for money, but beware of the less-than-perfect finish, with welds that are clearly visible even after finishing painting. Delivery on time and very well packaged.
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Florian B.
Rating: 3 out of 5
following a purchase from 03/11/2023
An additional -10% offer on promos shortly after my order... not cool but tanpis otherwise for the rest it's top.
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Déborah F.
Rating: 3 out of 5
following a purchase from 20/06/2023
Order placed on 20/06/2023, parcel well received, in good condition. However, there was a huge error in the packaging, but after exchanges with the after-sales service, everything was back in order at the beginning of July (which is why 3 stars and not 5). Otherwise, the product meets my expectations and is of good quality.
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Mathieu A.
Rating: 3 out of 5
following a purchase from 10/08/2023
Good-looking product. I had to redo the drill hole for one of the two legs because it did not match the other ... too bad
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Renaud V.
Rating: 3 out of 5
following a purchase from 30/07/2023
The final rendering is correct, but for the price I expected better quality. The M8 inserts used to fix the legs together are a bit loose, and the coat of paint is very (too) light - you can still see the weld all along the tube. And the leg is sold to accommodate a table of up to 2.30 m. Mine is 2.10 m long, and you really shouldn't lean on an angle to avoid it tipping over. This is certainly normal, given the central shape of the leg, but with 2.30 m you can't afford to make any mistakes.
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Laurent V.
Rating: 3 out of 5
following a purchase from 03/06/2023
Hello, I received the package on time. The legs are well made and correspond to what was expected. I have a big problem with the paint, which is badly worn in 1 place on one peid and in 2 places on the other. It looks like the paint has clumped together and peeled right off. I have photos if you need them. we turned the legs so that it would show as little as possible, but it's a shame because the rest is perfect.
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Lara B.
Rating: 3 out of 5
following a purchase from 30/04/2023
Product corresponds to my expectations, but manufacturing time is much longer than advertised on the website.
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Damien F.
Rating: 3 out of 5
following a purchase from 07/04/2023
Good quality product. Chaotic order tracking and delivery process.
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Karine P.
Rating: 3 out of 5
following a purchase from 20/03/2023
Very good and beautiful product. Disappointed with the service
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Michel B.
Rating: 3 out of 5
following a purchase from 19/01/2023
Hello at the level of delivery the package was damaged
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Eric S.
Rating: 3 out of 5
following a purchase from 18/12/2022
Foot received with many scratches and traces of rubbing. Assembly a little light to support 180kg tray
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Bacqueville L.
Rating: 3 out of 5
following a purchase from 15/12/2022
Very satisfied with the feet of beautiful work but feet received without the fixing screws nor the skids.
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Etienne P.
Rating: 3 out of 5
following a purchase from 01/10/2022
I am satisfied with the product itself (desk legs) However I find some things disturbing, especially considering the price paid: - the 2 legs were extremely dirty (shoe marks on a dusty background) - the box contained only 2 "adherent pads" - 2 screws were missing (obviously the package of screws was opened during transport, they were all loose in the package)
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Pauline G.
Rating: 3 out of 5
following a purchase from 26/08/2022
X
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Kevin P.
Rating: 3 out of 5
following a purchase from 23/08/2022
Feet of good bills However with the reception they were damaged, surely of transport. They were not especially protected from rubbing against each other ... A little disappointed given the price for two feet ...
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Laurie F.
Rating: 3 out of 5
following a purchase from 17/08/2022
Disappointed! Many scratches
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Christelle M.
Rating: 3 out of 5
following a purchase from 07/08/2022
The products arrived damaged. If this was due to shipping, I could have understood. But no, the main damage was under the thick protections. I did not find this honest and therefore will not recommend the site.
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Damien P.
Rating: 3 out of 5
following a purchase from 04/07/2022
Product ordered not as good as expected. Finally got my money back after a long month of waiting. Too bad because I was expecting a lot from the rack.
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Gael W.
Rating: 3 out of 5
following a purchase from 27/07/2022
lack of finish on the legs medium fit
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Laura B.
Rating: 3 out of 5
following a purchase from 05/10/2021
Menu to review.
In the main menu you can see the architecture of the site with the different categories of products but only on hovering; every other time the menu disappears when you move a little and once you have chosen a category (like table legs for example), you don't see the sub categories anymore.
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Response from RIPATON
Hello Laura, Thank you for your feedback, it is important for us to have customer feedback. We are currently working on an update of our site. We hope that the navigation will be more fluid :-) See you soon, Marie
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Marine R.
Rating: 3 out of 5
following a purchase from 04/10/2021
Two feet out of 4 were missing paint on the side attachment it's a shame. Otherwise fast delivery
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Emilie L.
Rating: 3 out of 5
following a purchase from 20/09/2021
Correct after sales service
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