Customer reviews of RIPATON

Lack of fluidity and unclear options

The transport deadlines are not respected. The tracing of the carrier is totally faulty and the information is erroneous.
The feet were delivered to me in Sartene, 7km from my home!

Correct price and delivery time. On the other hand, the finishing touches are not very good. The foot ordered to measure (140e all the same) is badly welded in an angle. Quite disappointing...

Hello, Improvement, it would be better to protect the orders in the box, because I received my table leg my protected and cardboard very damaged, I will recommend the same table leg, hoping that it will be better protected. Sincerely

Error in my delivery, you have a letter from me which I am waiting for the return

Second order in 2 months and second delivery problem.
The carrier does not respect the day he announces nor the time slot he proposes by sms and obviously does not warn of these hazards.

Nice idea but surprise on delivery

Clear and precise site, pleasant navigation / Good product ordered, qualitative, conforms / Delivery not respectful of the announced timing.

Overall satisfied.
Point to improve: order on 15/12 for delivery at the beginning of January, finally delivery on 18 January (package arrived damaged, luckily the material had nothing)

I ordered a standard product (not custom made) and the delivery was way too looooooonnnnngue (ordered on December 11th, received on January 25th ...)

Very good product, except for the very poor packaging, opened everywhere during transport. The deliveryman was very correct and even offered to open the box for the control of the product, there were only three screws left, and three insulating pads for the feet so two stars less, review your packaging to avoid unhappy customers. It's a shame, it deserves five stars.

Little choice, but beautiful products.

Delivery too long

4 tubes welded for 114€ They could at least have put the tube connections on the same side

Satisfied with the product but delivery time 3 times longer than advertised.

The site is well done and easy to use, but it takes longer than what is indicated on the site and there is no warning by email of the delay. It's a pity not to be notified of the follow-up of the order.

Pretty feet and quality. Nothing to say about the product on the other hand, you are promised a delivery in 24/48h, that's why I chose to order on this site but more than 15 days to receive my feet ... disappointed with the delivery time lying.

the delivery service with DPD is pathetic. The delivery was not honored on the scheduled date and made me lose a big part of the day. This is really not a reliable delivery company. Order delivered two days later with 30 minutes late on a 4H slot!

I was not able to order directly from the site on my own, fortunately the help was very efficient.

Improve navigability and content on product sheets

Delivery time not respected 13 days instead of 48h, but products arrived well and well packaged, small remark on the screws delivered average quality, I preferred to use mine, I appreciated the small pads joint to put on the floor

The site was very clear: product in stock and shipped in 24/48h. However my order took a week. After 5 days, the site still indicated "in stock" while the chat indicated that they had a delay in production.

I think that the packaging is a little limited, I received the pieces with some small chips of varnish. Nothing really bad but the pieces were moving around a little in the box. So packaging to improve.

Announced in stock on the product page when ordering, it was in fact not. Result 20 days of delivery time!

my package was noted expedited after fifteen days after a reminder my package was found damaged

The feet are well made, but the site indicated the feet in stock, they took more than a week to come, without warning of the delay!

Long delivery time contrary to what was announced at the time of the order.

nothing to say about the site; choice, price, delivery time and delivery ...... on the other hand two feet on four were packed with the "varnish"not quite dry so bubble wrap stuck on so some traces! .... nothing catastrophic

Put more furniture inspirations to realize

The item came to me incomplete (they forgot to put the adjustable glides on). I had to send the item back to them to finish the job and reship it to me. Responsive & competent customer service, but they didn't offer me a solution to repack the package for reshipment. So all in all a rather mixed experience, even though I ended up getting a complete item...

Site that bugs at payment

One of the feet has a defect. I sent an email to which I did not get an answer

Big problem of delivery because of the post office (1 month!) but the staff was very reactive and helpful, even on weekends.

Mixed experience. The table stand ordered is nice and looks good. However, the delivery and after-sales service were not up to par. The package was received open and damaged (the packaging is not strong enough and closed with staples that did not hold) and the screws for fixing the leg were missing. I immediately notified the after-sales service by email and then, as I did not receive a return, by phone, expressing my time constraints. It was then proposed to me a new sending by simple letter of the screws, still not received to this day and thus out of time of installation of the foot by the cook... A better reactivity on the sending of the screws as well as a commercial gesture concerning this misadventure could have been proposed to me. It's a pity.

the photos don't have the same rendering as for the real thing"

This is my 2nd order on Ripaton. The 1st order was perfect, the 2nd order was placed during lockdown, so I will not evaluate the delay on the order which I understand - however the direct debit could have been delayed. My complaint is with the finish of the product. I ordered a custom made stand and the welds are very visible. I am disappointed with the finish of the product.

Satisfactory

Error in the sending of the order. 3 weeks of exchanges by mail to finally receive the good products. Fast answer to the questions even with commitments almost never held (sending promised the 03/05, then the 06/05, then the 09/05, parcel finally sent the 16/05).

Good quality of manufacture but after sales service is not listening to the customers.

The site itself is perfect but I had to call the customer service to know why 8 days after the validation of my order I had no news...