The online store Rouchette is praised for its exceptional product quality, with many customers highlighting the durability and comfort of items like garden clogs and ankle boots. Shoppers frequently mention the use of recycled materials and fair pricing, showcasing an appreciation for sustainable practices combined with value. The delivery service is noted for its speed, with numerous reviews indicating that orders arrive promptly and in good condition, enhancing the overall shopping experience.
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Acheteur Vérifié A.
Rating: 2 out of 5
following a purchase from 08/01/2022
The information on the website concerning the item is misleading. In essence:"the clogs are large and we advise you to take the size below your usual size" which led me to choose the wrong size. The problem was that I had to pay for the return shipping costs for the exchange, which significantly increased the price of the clogs! Of course, I complained about this inconsistency and all I was offered was a refund of the shipping costs on a future purchase! I'm really not satisfied. There will be no next purchase.
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Response from Rouchette
Hello, we are sorry to read that you were not satisfied with this experience. You were right to contact our customer service department to give us your feedback. This model does run a little large, so we recommend that you take the next size up. There's also our size guide to help you in your choice, we do our utmost to guide you during your purchase. As mentioned in our FAQ, you are responsible for return shipping costs. We've taken care of the shipping costs for the new size and, as you said, we've offered to take care of the shipping costs for your next purchase. If you have any further questions or requests, please do not hesitate to contact our customer service department. We will do our utmost to meet your expectations and hope that our product will convince you to place your trust in our brand.
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Acheteur Vérifié A.
Rating: 4 out of 5
following a purchase from 18/01/2022
no problem
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 10/01/2022
Quality products made in France!
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Acheteur Vérifié A.
Rating: 4 out of 5
following a purchase from 11/01/2022
Easy navigation on the website, fast order processing and delivery, good quality and conformity of the product delivered.
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 19/01/2022
order received promptly
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 10/01/2022
Fast delivery
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 16/01/2022
impeccable, responsive service
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 17/12/2021
Fast and reliable
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 12/01/2022
Very good
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 03/01/2022
Tip top
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 01/12/2021
easy and user-friendly
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 12/01/2022
Simple navigation, fast letterbox delivery (2 days after order)
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 21/01/2022
satisfactory site, many models and colors
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Acheteur Vérifié A.
Rating: 4 out of 5
following a purchase from 23/01/2022
I am satisfied ..good
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 22/01/2022
fast delivery and conforms to order
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Acheteur Vérifié A.
Rating: 3 out of 5
following a purchase from 04/12/2021
The boots are well made and the delivery was fast, but they are slightly too small and not wide enough at the top for the pants to fit easily, despite the fact that I took a size 43 for my size 42.5.
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 04/01/2022
Nothing to say, everything went well.
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 20/12/2021
Good choice of garden shoes
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 07/01/2022
No problem for information and ordering this product
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Acheteur Vérifié A.
Rating: 4 out of 5
following a purchase from 05/12/2021
top!
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 12/01/2022
Rouchette makes my feet feel great.
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Acheteur Vérifié A.
Rating: 4 out of 5
following a purchase from 05/12/2021
All OK
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 09/12/2021
Site bien
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 12/01/2022
perfect
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 08/01/2022
boots fit small, at least the size is normal but for winter use needs 1 or 2 sizes bigger. boots returned and replaced quickly. Thank you Rouchette
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 05/12/2021
Clear, easy-to-access site!
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 14/01/2022
Exactly what I was looking for. Speed, products corresponding to the descriptions. Slippers , warm and light in or out of boots or clogs . to recommend
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 12/01/2022
Very good... very pleasant telephone reception and quick order.
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 09/01/2022
I already knew the brand for its very good quality, so I ordered without apprehension and the product was exactly what I expected.
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 12/07/2021
I easily found the right model for me!
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 12/07/2021
Delivery received on time, I recommend it!
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Acheteur Vérifié A.
Rating: 5 out of 5
following a purchase from 12/07/2021
Smooth, fast, perfect!
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