Customer reviews of SailProof

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 298 published reviews
5 254 85% 4 24 8% 3 10 3% 2 4 1% 1 6 2%

Summary of reviews

The online store SailProof is highly regarded for its efficient delivery, with many customers noting quick receipt of their products without any issues. The ordering process is consistently described as smooth and straightforward, contributing to a positive shopping experience. Customers frequently commend the product quality, particularly highlighting the excellent performance of the tablets in various conditions, such as outdoor visibility and resistance to weather elements.

Reviews 1 and 2 stars

Reset filters
M
Martin K.
Rating: 1 out of 5
following a purchase from 02/02/2026
Very sorry to say that but I will send the tablet back to you. It does not change to landscape format but stays in portrait in my favorite app NV charts. All other apps do change the format for example orca. If you have any idea, please let me now, otherwise I have to switch to IPad, which works fine for my usage. Kind regards Martin Kröger Schubertstraße 4 38114 Braunschweig Germany
Response from SailProof
Hi!
As I think my colleague told you, we tested the last version of NV Charts on our tablets and it works very fine in both orientations. The issue must come from a setting somewhere in your configuration. We have been unable to reproduce it but would be happy to help. Perhaps the best would be to first have a factory reset and then reinstall the app.
A
Andrei N.
Rating: 1 out of 5
following a purchase from 24/10/2025
Boxes arrived open and damaged. Scratches on the tablet. Support relatively unhelpful so far.
Response from SailProof
Hi! You didn't answer our last messages. As said in our answer, and seeing the pic you sent, scratches are not on the tablet itself but on the protective film.You said that something was missing, but didn't confirm which part it could be. Don't hesitate to answer our last message in the ticket platform and we'll happily deal with any problem.
J
Jordi J.
Rating: 1 out of 5
following a purchase from 16/10/2025
I received the box open, things are missing and I sent 4 emails and they haven't replied to me
Translated reviews
Response from SailProof
Good morning,
we have responded well, asking you to open a support ticket, you haven't done it. I have retrieved your email and the photos. Unfortunately, the box seems to have indeed opened. From what I see, nothing is missing. I invite you again to open a ticket to ensure good follow-up and not allow a claim to be made at the UPS level.
S
Sally T.
Rating: 1 out of 5
following a purchase from 28/05/2025
I do take some responsibility myself, in that I didnt realise my order was being shipped from outside the UK meaning I had import charges over £200! My parcel was held in customs and they didnt release it until I provided proof of my purchase , I was threatened with daily storage charges and import tax. I contacted Sailproof for advise as I thought it was a scam at first. After 2 emails ( this is the only means of contact) I had no response. This left me very stressed and in the meantime charges were incurring on storage by UPS. I thought at this stage it was a problem that needed to be resolved by Sailproof as UPS advised me they had put the incorrect cost on the items enclosed in the package. The item cost me over £200 ! More than expected and Sailproof need not respond or care. I had no choice to pay the ever increasing charges than to otherwise loose £900 on the original order. I will never use them again.. I am appalled at their non communication.
Response from SailProof
Dear Sally,
we answered your message exactly 1 hour and 20 minutes after you sent it. And we sent 2 other messages in the following days, without any answer. As you know, it's always possible that messages arrive in your spam folder. For the rest, it's possible to create a support ticket in our help center (what was done when you sent your email anyway) and find our answers there. Moreover, we also contacted UPS to check if there was any issue with the import taxes calculation.
For the rest, yes, since Brexit, you have to pay the English VAT when the parcel enter the country (but we didn't invoice you any local VAT, unlike EU clients). And there is a warning about this in red letters at the top of the check-out page.
J
Jean-François G.
Rating: 2 out of 5
following a purchase from 14/01/2025
too long to explain!
Translated reviews
L
Lane F.
Rating: 1 out of 5
following a purchase from 25/06/2024
I returned the unit as it was not as advertised. I received the price of the unit but not the shipping cost in either direction.
Response from SailProof
Hi! Conditions of return and refund in the EU are clear. You are integrally refunded (except shipping costs) if you return in the 14 days an unused device, in his original packaging. You returned it after using it more than 2 months and still we refunded the total value, except the shipping costs. There was an issue with the GPS in this batch of tablets, that we solved through a firmware update just after you returned it. For the rest, you'll understand that comments like below doesn't have anything to do with the way our tablet is advertised: "the keyboard has no back arrow (<). Just like an IPad." (this is just a setting ??) or "the Navionics menu screen does not rotate (the chart screen does rotate so you can have it in landscape mode) so we can only mount it in its vertical position." (issue that has nothing to do with our tablet, but with the way you set your display up).
S
Stefan S.
Rating: 2 out of 5
following a purchase from 13/07/2024
Terrible GPS, the built-in speakers have no good sound. If you connect the tablet to the power supply the running app stops working.
Response from SailProof
The GPS issue (not from us, but from the chipset manufacturer) has been solved through a firmware update. We never heard about the problem you mention regarding apps stopping working when the tablet is powered. And you never contacted our support about that. Do you use a 3rd party charger?
X
xavier R.
Rating: 2 out of 5
following a purchase from 17/03/2024
A lot of delays. I concede, however, that information about the delay has been circulated, and that my schedule constraints have been taken into account.
Translated reviews
Response from SailProof
Hello, 2/5 is still tough. We did our utmost (and you came before other customers) to get you the tablet in time for your departure, and you say the product is good, I think we deserved better.
C
Calum I.
Rating: 1 out of 5
following a purchase from 23/12/2023
It records my track but more often than not it does not show my current speed . For the money not impressed.
Response from SailProof
Hi Calum,
I'm a bit astonished that you never opened a support ticket about this. Moreover, I'm not sure that this issue is due to the tablet itself. Could you open a ticket on our support page and we'll come back to you asap?
P
Patrick D.
Rating: 2 out of 5
following a purchase from 13/01/2024
No way of getting advice despite my requests
Translated reviews
Response from SailProof
Hello,
we responded to your request within 24 hours. We then emailed you again because you hadn't reacted and said you hadn't received anything. We therefore sent you our reply again. I don't know what more we can do... It's always a good idea to check your spam folder and, if there are any concerns, whitelist our address.
We use cookies for audience measurement and improving user experience.