Customer reviews of SailProof

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 298 published reviews
5 254 85% 4 24 8% 3 10 3% 2 4 1% 1 6 2%

Summary of reviews

The online store SailProof is highly regarded for its efficient delivery, with many customers noting quick receipt of their products without any issues. The ordering process is consistently described as smooth and straightforward, contributing to a positive shopping experience. Customers frequently commend the product quality, particularly highlighting the excellent performance of the tablets in various conditions, such as outdoor visibility and resistance to weather elements.

Reviews 2 and 3 stars

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A
Alan J.
Rating: 3 out of 5
following a purchase from 29/07/2025
All other instrument suppliers included a sun cover. You do not list it as an addition option. Also there should be a choice of extension lead lengths, the ones provided are no where near long enough to get to the nav table. I have had to buy additional lengths.
Response from SailProof
Hi! I'm not sure to understand which kind of "sun cover" you're mentioning (we supply a cover for the screen in option, I don't know any other PC Screens providers who provide a cover; and not all our clients want a cover, that's why it's an option).
Regarding cables, it's not recommended to use longer cables because it reduce the charging capacity. Moreover it's not recommended to charge the tablet in the cockpit, as an open port cancels the waterproofness. In this case, we suggest to choose our models with waterproof charging (supplied with a waterproof charging socket to be installed int he cockpit).
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ACES E.
Rating: 3 out of 5
following a purchase from 02/07/2025
Had to buy a second battery at almost $200.00 because bright screen pulls too on the much battery. You can't charge the battery without the tablet. Not the best for sailing in bright daylight. Recommend a couple of cheaper tablets for redundancy.
Response from SailProof
Our spare battery costs $65.23, you paid $118 with the delivery costs from Belgium. Unfortunately, your fantastic president decided to add huge tariffs, we can't be responsible for that...
For the rest, battery life is as advertised (about 6 to 7 hours at 100% brightness), we extensively inform about this on our website because yes, a 1000 nits screen drains a lot of power and you have to take this into account.
L
Loic R.
Rating: 3 out of 5
following a purchase from 21/05/2024
Little snag with the wrong accessory being shipped with the tablet which was promptly resolved by customer service. Not so positive about being stuck with Android 12. I could have bought any rugged Android tablet with a brighter screen.
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Jean-François G.
Rating: 2 out of 5
following a purchase from 14/01/2025
too long to explain!
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Guy E.
Rating: 3 out of 5
following a purchase from 23/10/2024
The brightness of the screen makes it unusable in sunlight
Response from SailProof
Hi! We are a bit astonished of your comment. We have thousands of tablets on the market, used by professional sailors in races like the Vendée Globe or the America's Cup and never receive any complaint. or perhaps there's an issue with your particular tablet, we had the problem one time. But then please open a support ticket and we'll deal with it.
S
Stefan S.
Rating: 2 out of 5
following a purchase from 13/07/2024
Terrible GPS, the built-in speakers have no good sound. If you connect the tablet to the power supply the running app stops working.
Response from SailProof
The GPS issue (not from us, but from the chipset manufacturer) has been solved through a firmware update. We never heard about the problem you mention regarding apps stopping working when the tablet is powered. And you never contacted our support about that. Do you use a 3rd party charger?
J
Jan S.
Rating: 3 out of 5
following a purchase from 16/03/2024
late delevery, but correct coomunication
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Jean-Pierre V.
Rating: 3 out of 5
following a purchase from 04/11/2024
After ordering a rugged tablet, I sent several requests for a delivery time. I only got a reply a few weeks later, so much so that I wondered if it wasn't a scam. There's a serious lack of communication which will end up damaging your reputation. It's a pity because the tablet seems to be of very good quality. I'll be testing it soon on my next delivery. Thank you for your attention.
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Response from SailProof
Hello,
as we explained in our reply of 17/11, your 3 messages, dated 4, 10 and 15/11, had all gone to spam. We were at a trade fair at the time, so the support team was reduced, and we replied to you as soon as we discovered the spam messages. Please be assured that this was beyond our control.
O
Olivier J.
Rating: 3 out of 5
following a purchase from 14/04/2024
Several months (so many that I've lost count) between ordering and receiving it, even though the season is well underway :-\
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Response from SailProof
Hello,
we had informed you about the delay on this new product. Unfortunately, a technical problem forced us to postpone delivery until early July in your case. We apologize for any inconvenience this may have caused.
X
xavier R.
Rating: 2 out of 5
following a purchase from 17/03/2024
A lot of delays. I concede, however, that information about the delay has been circulated, and that my schedule constraints have been taken into account.
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Response from SailProof
Hello, 2/5 is still tough. We did our utmost (and you came before other customers) to get you the tablet in time for your departure, and you say the product is good, I think we deserved better.
R
ROBIN B.
Rating: 3 out of 5
following a purchase from 03/04/2024
Le support de tablette est mal conçu pour la tablette 10pces , bug dans l'utilisation de météoconsult
Response from SailProof
Bonjour,
qu'entendez-vous par "mal conçu" ? Il n'est évidemment pas conçu explicitement pour la tablette, c'est un support universel de la firme Scanstrut.
Quant à l'application meteoconsult, s'il y a un bug, ce n'est peut-être pas la tablette qu'il faut incriminer d'office. Nous installons un Android le plus proche possible de la version publiée par Google et il a la certification GMS de Google. Quoiqu'il en soit, je suis étonné que vous nous attribuiez une note négative sans même avoir contacté notre support...
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ELISE T.
Rating: 3 out of 5
following a purchase from 14/04/2024
Good product pre-order too long
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Patrick D.
Rating: 2 out of 5
following a purchase from 13/01/2024
No way of getting advice despite my requests
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Response from SailProof
Hello,
we responded to your request within 24 hours. We then emailed you again because you hadn't reacted and said you hadn't received anything. We therefore sent you our reply again. I don't know what more we can do... It's always a good idea to check your spam folder and, if there are any concerns, whitelist our address.
S
Sonja H.
Rating: 3 out of 5
following a purchase from 25/11/2023
I received the wrong tablet, got offered a discount and kept what I received. The tablet has issues with battery overheating. Not resolved yet. When using polarized sunglasses, you can't see anything on the screen.
Response from SailProof
Hi Sonja,
we never received an answer to our last message. We asked you to do some check regarding overheating (as it is possible that a message is displayed under certain conditions, but till 60˚c, our tablets will never shut down) and were waiting for your answer before going further.
Regarding polarized sunglasses, it's not right to say that you can't see anything. You can see it in landscape, but not portrait mode, as very often with LCD screens. Anyway, we were ready to offer you to change for our new model which is fully compatible with polarized sunglasses; but, as said, we were waiting for your answer first.
Jean-Michel
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