Customer reviews of Maison SAJOU

9,8 /10

Based on 3 826 published reviews

5 3 572 93% 4 182 5% 3 55 1% 2 9 0% 1 8 0%

Summary of reviews

The online store Maison Sajou consistently impresses with its product quality, as many customers highlight the exceptional craftsmanship of items such as embroidery scissors, threads, and fabrics. The careful and elegant packaging adds a touch of charm to the unboxing experience, making it feel special and thoughtful due to included gifts like postcards and thread cards. Fast shipping is another recurring theme, with numerous customers noting that their orders arrive promptly, often exceeding expectations in terms of delivery speed.

1 star review

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Sylvie P.

Published on 03/12/2023 à 16h41 following a purchase from 30/11/2023

Very satisfied with this small order.

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personne C.

Published on 04/12/2022 à 22h29 following a purchase from 24/11/2022

3rd order 3rd problem this time boxes arrived opened dented accusation of the post office whereas no packing around in a gigantic box - price in constant increase and quality in constant decrease - real postal charges over-invoiced- previous order fabric at 25 euros mediocre quality had to be replaced previous order missing article - BEFORE it was the excellence à la francaise now honestly I do not know anything any more. I deleted my account I await something else of such high prices .dommage

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Response from Maison SAJOU Published on 05/12/2022

Hello Madam, Your parcel had been packed correctly, as we always do. The box was not gigantic, as you claim, because we are very careful to adjust their size to the products shipped. Shipping costs are not overcharged, as you claim: we charge our customers the exact cost of shipping, without making a mark-up. And, unfortunately, we don't decide on shipping rates and energy costs. You talk about €25 fabric, but you've never ordered fabric by the meter. Our prices have risen in line with our suppliers' price increases. As you know, the price of raw materials has soared recently... What's more, most of your orders have been for items on special offer, on which you've benefited from substantial discounts. Although very rare, we are always sorry when a customer leaves us. Yours sincerely, Maison Sajou

Gerard K.

Published on 21/04/2022 à 18h43 following a purchase from 17/04/2022

Wrong indication of wire characteristics. The wire ordered is unsuitable for the intended use.

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Acheteur vérifié

Published on 16/03/2021 à 18h56 following a purchase from 11/03/2021

Fast, well-packaged delivery

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Acheteur vérifié

Published on 25/01/2021 à 18h06 following a purchase from 02/01/2021

Welcome back

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Acheteur vérifié

Published on 25/02/2018 à 18h06 following a purchase from 21/02/2018

not very intuitive

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Acheteur vérifié

Published on 22/03/2017 à 20h28 following a purchase from 13/03/2017

The site is very good, it's very easy to order and there's plenty to choose from.

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Acheteur vérifié

Published on 30/08/2016 à 22h47 following a purchase from 09/08/2016

shipping costs too high for a deferred order, shipping invoiced at a price that does not correspond to reality for a non-business customer

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