Customer reviews of Maison SAJOU

9,8 /10

Based on 3 832 published reviews

5 3 578 93% 4 182 5% 3 55 1% 2 9 0% 1 8 0%

Summary of reviews

The online store Maison Sajou consistently impresses with its product quality, as many customers highlight the exceptional craftsmanship of items such as embroidery scissors, threads, and fabrics. The careful and elegant packaging adds a touch of charm to the unboxing experience, making it feel special and thoughtful due to included gifts like postcards and thread cards. Fast shipping is another recurring theme, with numerous customers noting that their orders arrive promptly, often exceeding expectations in terms of delivery speed.

Reviews 1, 2, 3 and 4 stars

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Nathalie G.

Published on 07/11/2023 à 19h11 following a purchase from 31/10/2023

A pretty box that can be completed with white thread, small buttons etc. and it will be perfect.

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Martine G.

Published on 27/10/2023 à 16h55 following a purchase from 24/10/2023

So far everything seems perfect, but I'm waiting for the first of December to see what's in it. The people who answer the phone are very friendly. Thank you

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Nadine F.

Published on 22/10/2023 à 07h21 following a purchase from 17/10/2023

Order received quickly, but the box was a little light and arrived a little dented, but the inside was very well protected. I am happy with my order

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Aurélie V.

Published on 21/09/2023 à 12h40 following a purchase from 15/09/2023

I bought the glazed linen thread color chart. I was disappointed because I expected to receive real samples and not just a print. As a result, it's impossible to see the actual size and color of the threads. It's like looking at the color chart on the website, which is a shame.

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Response from Maison SAJOU Published on 22/09/2023

Hello, Madam,
We're sorry you're disappointed.
However, it seems that you did not read the description correctly, the title of this product clearly indicates that it is a printed color chart:
Fil Au Chinois nuancier 23 coloris imprimés
We remain at your disposal.
Yours faithfully
Maison Sajou

Toñi L.

Published on 19/09/2023 à 15h47 following a purchase from 09/09/2023

Hecho de menos la página en español

Annette C.

Published on 16/07/2023 à 23h24 following a purchase from 10/07/2023

I ordered fabric on 2/6/23 at a price of €17.60. I placed a second order on 10/7/23, as I was short of fabric to finish my project. The price was €22, some thirty days later! About a 30% increase! The little free trinkets in the package don't make up for my dissatisfaction.

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Erica M.

Published on 22/06/2023 à 17h07 following a purchase from 09/06/2023

Meets my expectations (long out of stock). Price a little high.

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sylvie S.

Published on 06/06/2023 à 12h41 following a purchase from 01/06/2023

fast delivery, thank you!

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Frédérique P.

Published on 25/03/2023 à 22h25 following a purchase from 22/03/2023

I received a set, nothing to do with the description of the article..."setS à découper" very disappointed...

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Yves L.

Published on 20/03/2023 à 16h10 following a purchase from 06/03/2023

Simple envelope partly torn, revealing part of the thread card, Post Office machines? bubble envelopes do not have these problems.

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Response from Maison SAJOU Published on 20/03/2023

Good evening Sir, we're sorry your envelope arrived torn. This happens very rarely. We avoid bubble envelopes whenever possible, as they contain plastic. In fact, we make great efforts to limit the use of plastic as much as possible. Thank you for your order, and good evening. Maison Sajou

Graziella P.

Published on 03/03/2023 à 13h58 following a purchase from 28/02/2023

I would have given it a very good mark if I hadn't been disappointed by the packaging. the cardboard box that you have to tear open because of the tape and fall straight onto the contents, all jostled at the same time...

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Response from Maison SAJOU Published on 03/03/2023

Hello Madam, you have ordered an embroidery box, whose very principle is that products are presented in their shipping box. This is clearly stated on our website: "In order to avoid unnecessary packaging and to be able to offer you very attractive prices, the products are presented in their shipping box." And a shipping box needs to be well taped for shipping. We hope you enjoy making this beautiful book by Marie Suarez. Yours sincerely, Maison Sajou

Edwigne P.

Published on 27/01/2023 à 19h49 following a purchase from 17/01/2023

For my next orders, I want to go through the same channel I went through before. By phone. The site only allows me to choose and not to order.

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personne C.

Published on 04/12/2022 à 22h29 following a purchase from 24/11/2022

3rd order 3rd problem this time boxes arrived opened dented accusation of the post office whereas no packing around in a gigantic box - price in constant increase and quality in constant decrease - real postal charges over-invoiced- previous order fabric at 25 euros mediocre quality had to be replaced previous order missing article - BEFORE it was the excellence à la francaise now honestly I do not know anything any more. I deleted my account I await something else of such high prices .dommage

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Response from Maison SAJOU Published on 05/12/2022

Hello Madam, Your parcel had been packed correctly, as we always do. The box was not gigantic, as you claim, because we are very careful to adjust their size to the products shipped. Shipping costs are not overcharged, as you claim: we charge our customers the exact cost of shipping, without making a mark-up. And, unfortunately, we don't decide on shipping rates and energy costs. You talk about €25 fabric, but you've never ordered fabric by the meter. Our prices have risen in line with our suppliers' price increases. As you know, the price of raw materials has soared recently... What's more, most of your orders have been for items on special offer, on which you've benefited from substantial discounts. Although very rare, we are always sorry when a customer leaves us. Yours sincerely, Maison Sajou

Anna P.

Published on 16/11/2022 à 15h40 following a purchase from 07/11/2022

So far, I've always been satisfied with Sajou products. What's more, shipping is fast, and the little "emoji" on the mail always makes me smile.

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Julien A.

Published on 11/11/2022 à 21h34 following a purchase from 08/11/2022

The site is easy to navigate, the items are well made, but I had trouble finding the card category number 332.

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NADIA G.

Published on 06/11/2022 à 08h04 following a purchase from 30/10/2022

excessive shipping costs, which may not encourage me to recommend, a pity because the product I ordered was exactly what I expected

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Chantal C.

Published on 15/10/2022 à 22h37 following a purchase from 13/10/2022

Order not complete

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Response from Maison SAJOU Published on 17/10/2022

Good evening Madam, We have just replied to the question about the pair of scissors missing from your embroidery box. As already indicated, it will be sent tomorrow in an envelope. Best regards, Maison Sajou

Délicia H.

Published on 20/09/2022 à 15h12 following a purchase from 15/09/2022

Fine

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Gwenaelle B.

Published on 18/08/2022 à 21h35 following a purchase from 10/08/2022

Great site, very easy to order.

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Dominique V.

Published on 18/07/2022 à 19h04 following a purchase from 13/07/2022

Impeccable, fast delivery.

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Fabienne M.

Published on 08/07/2022 à 14h48 following a purchase from 04/07/2022

Always very good, except this time for an article

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Mara Christine M.

Published on 17/06/2022 à 20h22 following a purchase from 22/05/2022

Big delay in delivery for no apparent reason, requiring my intervention with Sajou by telephone to ask for explanations.

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céline F.

Published on 04/05/2022 à 20h03 following a purchase from 30/04/2022

I struggled to find certain thread qualities by keyword, and not being a seamstress by trade, I didn't always have the right words. Not intuitive enough for me.

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Anne-Sophie L.

Published on 01/05/2022 à 15h11 following a purchase from 26/04/2022

Fast delivery, small compact parcel via La Poste :-). A little downside: I took enough to make a little Monkey but I'm missing the Sajou label ;-). It's possible that I've missed the info to tick off, but why not make a page that allows you to tick off in 1X the useful items for the Monkey and therefore the label ;-)

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Vera R.

Published on 28/04/2022 à 22h20 following a purchase from 14/04/2022

Expensive price

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Gerard K.

Published on 21/04/2022 à 18h43 following a purchase from 17/04/2022

Wrong indication of wire characteristics. The wire ordered is unsuitable for the intended use.

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Marie Ange C.

Published on 19/03/2022 à 17h43 following a purchase from 14/03/2022

Very good service. The little gifts are great. Thank you

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Pablo R.

Published on 18/03/2022 à 19h00 following a purchase from 25/02/2022

Me dijeron que revisaría lo del IVA, porque en Canarias no hay y por normativa Euro no me lo pueden cobrar. They told me I'd check the VAT, because there isn't any in the Canary Islands and because of European regulations they can't bill me.

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Acheteur vérifié

Published on 20/02/2022 à 11h43 following a purchase from 13/02/2022

RAS delivery times respected

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Acheteur vérifié

Published on 12/02/2022 à 16h58 following a purchase from 08/02/2022

I like to walk around

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Acheteur vérifié

Published on 02/02/2022 à 17h32 following a purchase from 31/01/2022

On this shipment I was a little disappointed by the presentation My order simply put in an envelope when usually there is a nicer presentation Pretty silk paper and small sajou

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Response from Maison SAJOU Published on 03/02/2022

Hello Madam, your order was "simply put in an envelope" because that's the shipping rate you chose. You will understand that, in an envelope, the presentation is limited, because they must not be more than 3 cm thick, otherwise they are refused by La Poste. Thank you for your orders and your loyalty.

Acheteur vérifié

Published on 24/01/2022 à 18h00 following a purchase from 14/01/2022

Well-crafted site and detailed articles corresponding to reality. The only drawback is that the colors are brighter on the site, and on receipt, some colors can be a little disappointing.

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Acheteur vérifié

Published on 21/01/2022 à 08h57 following a purchase from 17/01/2022

Very responsive ... Small attentions much appreciated and appreciated.

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Acheteur vérifié

Published on 15/01/2022 à 09h56 following a purchase from 12/01/2022

delivery a little long, too bad because beautiful merchandise

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Acheteur vérifié

Published on 05/01/2022 à 15h52 following a purchase from 02/01/2022

Good enough. Speed.....

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Acheteur vérifié

Published on 04/01/2022 à 12h28 following a purchase from 26/12/2021

Bravo for your site! it's very well done. Bravo also for your delivery, fast and efficient. On the other hand, the color card doesn't fit at all (otherwise I'd have given it a 5).

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Acheteur vérifié

Published on 28/12/2021 à 16h11 following a purchase from 01/12/2021

Perhaps a little too much information to find or retrieve what you're looking for.

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Acheteur vérifié

Published on 04/12/2021 à 19h41 following a purchase from 01/12/2021

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Acheteur vérifié

Published on 22/11/2021 à 07h12 following a purchase from 17/11/2021

Very fast and accurate delivery.

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Acheteur vérifié

Published on 17/11/2021 à 17h23 following a purchase from 13/11/2021

Very good

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