Customer reviews of Maison SAJOU

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9,8 /10
Overall rating: 9,8 out of 10
Based on 3 832 published reviews
5 3 578 93% 4 182 5% 3 55 1% 2 9 0% 1 8 0%

Summary of reviews

The online store Maison Sajou consistently impresses with its product quality, as many customers highlight the exceptional craftsmanship of items such as embroidery scissors, threads, and fabrics. The careful and elegant packaging adds a touch of charm to the unboxing experience, making it feel special and thoughtful due to included gifts like postcards and thread cards. Fast shipping is another recurring theme, with numerous customers noting that their orders arrive promptly, often exceeding expectations in terms of delivery speed.

Reviews 2, 3 and 4 stars

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M
Martine G.
Rating: 3 out of 5
following a purchase from 24/10/2023
So far everything seems perfect, but I'm waiting for the first of December to see what's in it. The people who answer the phone are very friendly. Thank you
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Nadine F.
Rating: 4 out of 5
following a purchase from 17/10/2023
Order received quickly, but the box was a little light and arrived a little dented, but the inside was very well protected. I am happy with my order
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Aurélie V.
Rating: 2 out of 5
following a purchase from 15/09/2023
I bought the glazed linen thread color chart. I was disappointed because I expected to receive real samples and not just a print. As a result, it's impossible to see the actual size and color of the threads. It's like looking at the color chart on the website, which is a shame.
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Response from Maison SAJOU
Hello, Madam,
We're sorry you're disappointed.
However, it seems that you did not read the description correctly, the title of this product clearly indicates that it is a printed color chart:
Fil Au Chinois nuancier 23 coloris imprimés
We remain at your disposal.
Yours faithfully
Maison Sajou
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Toñi L.
Rating: 4 out of 5
following a purchase from 09/09/2023
Hecho de menos la página en español
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Annette C.
Rating: 3 out of 5
following a purchase from 10/07/2023
I ordered fabric on 2/6/23 at a price of €17.60. I placed a second order on 10/7/23, as I was short of fabric to finish my project. The price was €22, some thirty days later! About a 30% increase! The little free trinkets in the package don't make up for my dissatisfaction.
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Erica M.
Rating: 4 out of 5
following a purchase from 09/06/2023
Meets my expectations (long out of stock). Price a little high.
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sylvie S.
Rating: 4 out of 5
following a purchase from 01/06/2023
fast delivery, thank you!
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Frédérique P.
Rating: 2 out of 5
following a purchase from 22/03/2023
I received a set, nothing to do with the description of the article..."setS à découper" very disappointed...
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Yves L.
Rating: 4 out of 5
following a purchase from 06/03/2023
Simple envelope partly torn, revealing part of the thread card, Post Office machines? bubble envelopes do not have these problems.
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Response from Maison SAJOU
Good evening Sir, we're sorry your envelope arrived torn. This happens very rarely. We avoid bubble envelopes whenever possible, as they contain plastic. In fact, we make great efforts to limit the use of plastic as much as possible. Thank you for your order, and good evening. Maison Sajou
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Graziella P.
Rating: 4 out of 5
following a purchase from 28/02/2023
I would have given it a very good mark if I hadn't been disappointed by the packaging. the cardboard box that you have to tear open because of the tape and fall straight onto the contents, all jostled at the same time...
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Response from Maison SAJOU
Hello Madam, you have ordered an embroidery box, whose very principle is that products are presented in their shipping box. This is clearly stated on our website: "In order to avoid unnecessary packaging and to be able to offer you very attractive prices, the products are presented in their shipping box." And a shipping box needs to be well taped for shipping. We hope you enjoy making this beautiful book by Marie Suarez. Yours sincerely, Maison Sajou
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Edwigne P.
Rating: 3 out of 5
following a purchase from 17/01/2023
For my next orders, I want to go through the same channel I went through before. By phone. The site only allows me to choose and not to order.
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Anna P.
Rating: 4 out of 5
following a purchase from 07/11/2022
So far, I've always been satisfied with Sajou products. What's more, shipping is fast, and the little "emoji" on the mail always makes me smile.
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Julien A.
Rating: 4 out of 5
following a purchase from 08/11/2022
The site is easy to navigate, the items are well made, but I had trouble finding the card category number 332.
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NADIA G.
Rating: 4 out of 5
following a purchase from 30/10/2022
excessive shipping costs, which may not encourage me to recommend, a pity because the product I ordered was exactly what I expected
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Chantal C.
Rating: 3 out of 5
following a purchase from 13/10/2022
Order not complete
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Response from Maison SAJOU
Good evening Madam, We have just replied to the question about the pair of scissors missing from your embroidery box. As already indicated, it will be sent tomorrow in an envelope. Best regards, Maison Sajou
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Délicia H.
Rating: 4 out of 5
following a purchase from 15/09/2022
Fine
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Gwenaelle B.
Rating: 4 out of 5
following a purchase from 10/08/2022
Great site, very easy to order.
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Dominique V.
Rating: 4 out of 5
following a purchase from 13/07/2022
Impeccable, fast delivery.
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Fabienne M.
Rating: 4 out of 5
following a purchase from 04/07/2022
Always very good, except this time for an article
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Mara Christine M.
Rating: 3 out of 5
following a purchase from 22/05/2022
Big delay in delivery for no apparent reason, requiring my intervention with Sajou by telephone to ask for explanations.
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céline F.
Rating: 4 out of 5
following a purchase from 30/04/2022
I struggled to find certain thread qualities by keyword, and not being a seamstress by trade, I didn't always have the right words. Not intuitive enough for me.
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Anne-Sophie L.
Rating: 4 out of 5
following a purchase from 26/04/2022
Fast delivery, small compact parcel via La Poste :-). A little downside: I took enough to make a little Monkey but I'm missing the Sajou label ;-). It's possible that I've missed the info to tick off, but why not make a page that allows you to tick off in 1X the useful items for the Monkey and therefore the label ;-)
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Vera R.
Rating: 3 out of 5
following a purchase from 14/04/2022
Expensive price
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Marie Ange C.
Rating: 4 out of 5
following a purchase from 14/03/2022
Very good service. The little gifts are great. Thank you
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Pablo R.
Rating: 3 out of 5
following a purchase from 25/02/2022
Me dijeron que revisaría lo del IVA, porque en Canarias no hay y por normativa Euro no me lo pueden cobrar. They told me I'd check the VAT, because there isn't any in the Canary Islands and because of European regulations they can't bill me.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/02/2022
RAS delivery times respected
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 08/02/2022
I like to walk around
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
On this shipment I was a little disappointed by the presentation My order simply put in an envelope when usually there is a nicer presentation Pretty silk paper and small sajou
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Response from Maison SAJOU
Hello Madam, your order was "simply put in an envelope" because that's the shipping rate you chose. You will understand that, in an envelope, the presentation is limited, because they must not be more than 3 cm thick, otherwise they are refused by La Poste. Thank you for your orders and your loyalty.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 14/01/2022
Well-crafted site and detailed articles corresponding to reality. The only drawback is that the colors are brighter on the site, and on receipt, some colors can be a little disappointing.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/01/2022
Very responsive ... Small attentions much appreciated and appreciated.
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 12/01/2022
delivery a little long, too bad because beautiful merchandise
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 02/01/2022
Good enough. Speed.....
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 26/12/2021
Bravo for your site! it's very well done. Bravo also for your delivery, fast and efficient. On the other hand, the color card doesn't fit at all (otherwise I'd have given it a 5).
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/12/2021
Perhaps a little too much information to find or retrieve what you're looking for.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 01/12/2021
See more
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 17/11/2021
Very fast and accurate delivery.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 13/11/2021
Very good
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Acheteur vérifié
Rating: 3 out of 5
following a purchase from 30/10/2021
everything is fine except the site.
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Acheteur vérifié
Rating: 4 out of 5
following a purchase from 20/10/2021
I put 4 stars because I was missing 1 spool of thread in the package I think the problem will be solved otherwise I would have put 10 because very fast and careful shipping cordially
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Acheteur vérifié
Rating: 2 out of 5
following a purchase from 02/10/2021
Nice but very expensive for items just different from the mainstream. Pretty but everything seems to be miniature like some items sold elsewhere.
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