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Rating: 3 out of 5
not very flexible if billing address different from delivery address
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Customer reviews of Maison SAJOU
Trust Attestation
9,8
/10
Overall rating: 9,8 out of 10
Based on 3 832 published reviews
Summary of reviews
The online store Maison Sajou consistently impresses with its product quality, as many customers highlight the exceptional craftsmanship of items such as embroidery scissors, threads, and fabrics. The careful and elegant packaging adds a touch of charm to the unboxing experience, making it feel special and thoughtful due to included gifts like postcards and thread cards. Fast shipping is another recurring theme, with numerous customers noting that their orders arrive promptly, often exceeding expectations in terms of delivery speed.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
pleasant
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Rating: 4 out of 5
well
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Rating: 4 out of 5
Fast delivery, neat parcel
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Rating: 3 out of 5
The site is a bit messy, and it's hard to find the items you need.
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Rating: 4 out of 5
Everything was satisfactory. Thank you
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Rating: 4 out of 5
Very good
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Rating: 4 out of 5
fine
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Rating: 2 out of 5
Very disappointed by the presentation. I received a parcel in which the small cotton lace cocoons were loose, but I had ordered twelve, just the number that would fit in a small Sajou cocoon box. I can understand that the box has a price, but then maybe the option should be added: "with or without box", especially since when you buy an assortment it comes in a box. Now I have twelve little cocoons that I don't know how to store. When you see or think of Sajou, you imagine fine haberdashery, a meticulous environment. In the parcel I received gifts that I consider useless and I would have preferred to pay extra, not to have these gifts of which I will do nothing (my postcards I embroider myself as well as the letters) but to have my cocoons of threads well arranged. I'm not sure I'll be ordering again and I'm going to pass on the news to my club, where Sajou haberdashery was very popular, so that other people won't be disappointed in turn (my order included two fabric coupons and my cocoons were buried in the middle of it all). Big, big disappointment on opening the package and a bad note.
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Response from Maison SAJOU
Dear Madam, Cocoons sold individually do not come in any special packaging, and fortunately for our environment!
Having said that, if you'd liked a box, it would have been extremely easy for you to let us know in the field reserved for messages about orders. But you didn't ask us. We do our utmost to satisfy our customers but, forgive us, we don't (yet) have the power of divination... Nevertheless, we're sending you a box today in an envelope. As for the little gifts we offer with orders, you have every right not to appreciate them, but you're one of the rare ones in this case. You will understand that, given the number of orders we process every day, we are obliged to have operating rules that apply to all orders, otherwise it would be unmanageable. Yours sincerely, Maison Sajou
Having said that, if you'd liked a box, it would have been extremely easy for you to let us know in the field reserved for messages about orders. But you didn't ask us. We do our utmost to satisfy our customers but, forgive us, we don't (yet) have the power of divination... Nevertheless, we're sending you a box today in an envelope. As for the little gifts we offer with orders, you have every right not to appreciate them, but you're one of the rare ones in this case. You will understand that, given the number of orders we process every day, we are obliged to have operating rules that apply to all orders, otherwise it would be unmanageable. Yours sincerely, Maison Sajou
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Rating: 4 out of 5
Good as usual
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
User-friendly, easy-to-find items.
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Rating: 4 out of 5
Hello All my best wishes, health, happiness money. I confirm you that I received the package. It is very pretty the different colors with pleasure for a next order. Sincerely Marina Launay
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Response from Maison SAJOU
Dear Madam, Thank you for taking the time to let us know how satisfied you are. The entire Sajou team wishes you a happy new year. Best wishes.
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Rating: 4 out of 5
delivery times respected
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Rating: 4 out of 5
ALWAYS GOOD
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Rating: 4 out of 5
good nothing negative to report
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Rating: 4 out of 5
Fast, neat order, really great
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Rating: 4 out of 5
the service is good but the merchandise a bit expensive!
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Rating: 4 out of 5
well
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Rating: 4 out of 5
After a delay in registering the order, the problem was solved immediately and delivered very quickly.
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Rating: 4 out of 5
Excellent
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Rating: 4 out of 5
Very good product
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Rating: 4 out of 5
Very fast service!
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Rating: 4 out of 5
WELL
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Rating: 4 out of 5
product conforms to my order
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Rating: 3 out of 5
postage too high for 2 aida canvases and delivery too long and gift forgotten
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Response from Maison SAJOU
Dear Madam, You were aware of the shipping costs (€7.39) before finalizing your order. In addition, the gift was not forgotten: the amount of your order, €20, did not entitle you to a gift: gifts start at €50. Nevertheless, we thank you for placing your order on our site. Yours sincerely, Maison Sajou
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Rating: 4 out of 5
Package conforms to order. Very nice packaging and superb presentation (St Pierre wool card).
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Rating: 4 out of 5
Good store in this area.
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Rating: 4 out of 5
Super
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Rating: 4 out of 5
Nickel
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Rating: 4 out of 5
I won't describe it. But it's well done. It's easy to navigate and find what you're looking for.
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Rating: 4 out of 5
Fast ordering and delivery
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Rating: 4 out of 5
Very satisfied
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Rating: 4 out of 5
Beautiful haberdashery. Fast delivery. And nice gift with the order. Too bad a little expensive.
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Rating: 3 out of 5
Fine
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Rating: 4 out of 5
Well, on the whole it's well explained, but the notation for the different wire sizes is a bit confusing.
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Rating: 3 out of 5
I live in Switzerland and following your delivery I had to pay VAT again because you didn't deduct it. That's a shame. What's more, I phoned you and was very poorly received. I was told that your site was in the process of rectifying this...but I had to pay for it...on the other hand, the order was well placed and the postal tracking impeccable. In spite of this, I'm very reluctant to order from you again unless I get a refund of this French VAT. Incidentally, at Le Bonheur des Dames VAT is automatically waived and we are always kindly received.
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Rating: 4 out of 5
fine
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Rating: 4 out of 5
Fine
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Rating: 4 out of 5
Easy to use website.fast delivery
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