Sambavanilla consistently delivers exceptional product quality, with many customers highlighting the rich flavors and aromatic profiles of items like bourbon vanilla pods and smoked pepper. The vacuum sealing and careful packaging ensure that products arrive in perfect condition, contributing to a highly satisfactory shopping experience. Fast delivery times are frequently mentioned, with several customers noting that their orders arrived promptly and as expected.
Order placed on 25/06, arrived at the relay point from 04 to 07/07, impossible to retrieve it due to emergency hospitalization (email sent to inform you) the package must have been returned to you, I am waiting for the refund to reorder the product. Best regards
Translated reviews
Response from Sambavanilla
Hello Marie-Line,
We sincerely thank you for your feedback and for your understanding regarding this situation. We hope you are feeling better and will assist you in finding the best solution so that your package reaches you.
Best regards,
The Sambavanilla team
A
ALEXIS O.
Rating: 3 out of 5
following a purchase from 26/04/2026
no response to my complaint email
Translated reviews
Response from Sambavanilla
Dear Alexis, thank you for taking the time to share your feedback. We are sorry to hear that you have not received a response to your complaint and we are committed to improving our customer service. We invite you to contact us again so that we can resolve your issue as soon as possible.
M
Mireille V.
Rating: 1 out of 5
following a purchase from 16/12/2025
Reactive customer service but not very accommodating. In case of a return, if you cannot print the return label, well, it's lost. Otherwise, nothing to say about the spices.
Translated reviews
Response from Sambavanilla
Hello Mireille,
Thank you for taking the time to share your experience. We have exchanged several times regarding your wish to return a product. In this regard, you requested a return label and we sent it to you quickly. We could not have guessed that you were unable to print it. We tried to find a solution with you, but each time you refused our proposals. We are willing to be accommodating, but we cannot perform miracles.
Best regards,
The Sambavanilla team
F
frederic D.
Rating: 3 out of 5
following a purchase from 02/11/2025
The pods are really small, it is rated 13-14 on the site but we are more around 12-13 and some below 12cm
Translated reviews
Response from Sambavanilla
Hello Frédéric,
Thank you for taking the time to share your feedback on our Sambavanilla site. We are sorry to hear that the size of the pods did not meet your expectations. The sizes of the pods advertised are verified and there are no pods sold below the size. If you want longer pods, we offer them up to 25 cm. It's up to you to choose.
Best regards,
The Sambavanilla team
J
Jean-Luc V.
Rating: 1 out of 5
following a purchase from 01/11/2025
I could have been satisfied if only the delivery service (Mondial Relay) had allowed me to avoid returning the package to the sender since I was abroad by letting me leave it there for two more days. I now refuse to make them work.
Translated reviews
Response from Sambavanilla
Hello Jean-Luc,
Thank you for taking the time to share your experience. We are sorry to hear about the complications you encountered with the delivery service. Packages indeed do not stay more than a week at relay points, and if you do not go to pick them up, they are returned to the sender. Next time, do not hesitate to ask us to delay the shipment if you are not available to pick up your order.
We hope to have the opportunity to fully satisfy you on your next order.
Best regards,
The Sambavanilla team
P
philippe M.
Rating: 1 out of 5
following a purchase from 17/10/2025
very well packaged product and of very good quality. I will place another order next time
Translated reviews
Response from Sambavanilla
Hello Philippe,
We are delighted to hear that you are considering placing another order. However, why leave a 1/5 review if you like the products?
Best regards,
The Sambavanilla team
E
Elodie B.
Rating: 3 out of 5
following a purchase from 13/10/2025
Product conforms. However, unhappy with the delivery. I pay to have it delivered to my home, and I receive an email saying that I have to go pick it up at a relay point
Translated reviews
Response from Sambavanilla
Hello Élodie,
Thank you for taking the time to share your feedback. We are glad that the product suits you, but we regret the inconveniences encountered during delivery. After checking, it seems that the request for delivery to a relay point was initiated by you!
Please feel free to contact us directly if you need assistance.
Best regards,
The Sambavanilla team
J
Julia M.
Rating: 3 out of 5
following a purchase from 28/07/2025
I have always greatly appreciated your products: high quality, delivered carefully, quickly, with offers for subsequent orders. However, I am disappointed with my last order of the 500 mL vanilla extract: it is much lighter than before, and especially less concentrated in vanilla, therefore with much less flavor! For me, it was obvious that I would continue to use it for years, and now I have a doubt, I allow myself to share this with you. Thank you for your consideration.
Translated reviews
Response from Sambavanilla
Dear Julia,
Thank you for your feedback and for your loyalty to our products. We are delighted to learn that you appreciate the quality of our items and our service. We take your comments regarding the vanilla extract into account and will pass them on to our production team for analysis. Your satisfaction is our priority, and we hope to provide you with an experience that meets your expectations in your future orders. Please do not hesitate to contact us directly for any other suggestions or questions.
Sincerely,
The Sambavanilla team
J
JOSEPH R.
Rating: 3 out of 5
following a purchase from 28/05/2025
PRODUCTS CERTAINLY GOOD BUT TOO EXPENSIVE AND PACKAGE TRACKING NEEDS TO BE IMPROVED
Translated reviews
Response from Sambavanilla
Thank you for your feedback, it is very valuable to us.
We are glad that you appreciate the quality of our products. Regarding the prices, they partly reflect our commitment to artisanal, ethical, and short-circuit production. That said, we understand your comment and will take it into account in our future offers.
As for the package tracking, we are sincerely sorry if your experience was not satisfactory. We will review this point with our logistics partner to improve the transparency and reliability of the tracking.
R
Rémy Q.
Rating: 3 out of 5
following a purchase from 22/11/2024
Delivery time too long, order placed on November 22 and only delivered to GLS relay point on December 4 after complaint. I would like to see more delivery options, such as colissimo.
Translated reviews
Response from Sambavanilla
We apologize for the carrier's late delivery. We are considering alternative carriers.
Thank you for your comment.
C
Caroline C.
Rating: 3 out of 5
following a purchase from 09/11/2024
Parcel impossible to collect Person at the relay 3 return trips for nothing, parcel sent back, and I'm asked to pay fees.....
Translated reviews
Response from Sambavanilla
The parcel remained at the relay point for 8 days without being collected, and was then returned to us. Under these conditions, we systematically ask the customer to pay new delivery charges to return the parcel.
F
Fabrice R.
Rating: 3 out of 5
following a purchase from 08/10/2024
Received too late
Translated reviews
W
Willy P.
Rating: 3 out of 5
following a purchase from 03/07/2024
The vanilla beans I received were not as large as in previous years.
Translated reviews
Response from Sambavanilla
We strive to deliver pods with the most consistent sizes possible. I hope that next time the size will suit you better.
J
Joyce C.
Rating: 1 out of 5
following a purchase from 16/04/2024
I never received the package
Translated reviews
S
Suzy A.
Rating: 3 out of 5
following a purchase from 24/03/2024
I thought the pods would be much bigger, but this will do.
Translated reviews
J
Jean-Marie R.
Rating: 1 out of 5
following a purchase from 28/02/2024
Disappointed
Translated reviews
Response from Sambavanilla
Too bad you don't know what disappointed you!
P
Pierre B.
Rating: 1 out of 5
following a purchase from 22/02/2024
No Vannilla seeds in the pods. Very disappointed with this purchase
Translated reviews
N
Nicolas P.
Rating: 1 out of 5
following a purchase from 25/11/2023
Impec
Translated reviews
Response from Sambavanilla
Why leave a 1/5 review if you like the product?
M
MARYSE R.
Rating: 1 out of 5
following a purchase from 06/11/2023
Very fragrant vanilla and very good spices.
Translated reviews
Response from Sambavanilla
Your review does not reflect your rating. You must have inverted the scale.
B
Björn F.
Rating: 3 out of 5
following a purchase from 15/10/2023
This is not my first order, never disappointed, but delivery to be reviewed.
Translated reviews
L
Laurent C.
Rating: 1 out of 5
following a purchase from 22/08/2023
I would have liked to be delivered much more quickly!!!!! Paying for 24/48h delivery receiving the delivery confirmation email after 24h and receiving the order 5 days later!!!!
Translated reviews
Response from Sambavanilla
We apologize for the delay in delivery. We would like to remind you that weekends are not counted as part of delivery times, and that in the end your parcel was only one day late.
Why a score of 1 if you're happy with the product and the shopping experience?
F
Françoise M.
Rating: 1 out of 5
following a purchase from 14/06/2023
I was very disappointed by the vanilla pod sachets. During my trip to Polynesia, I brought back bags of vanilla pods and only one pod had the weight of your 10 vanilla pods. What a disappointment!
Translated reviews
E
Eric C.
Rating: 3 out of 5
following a purchase from 28/05/2023
Extremely hard vanilla bean
Translated reviews
Response from Sambavanilla
The vanilla beans are drier in the preparation sachets because the other ingredients tend to absorb their moisture, but as soon as they are mixed with the rum, they rehydrate.
E
Eric D.
Rating: 3 out of 5
following a purchase from 27/02/2023
Great product. The only downside is that the shipping costs are really too high.
Translated reviews
M
Mohamed A.
Rating: 3 out of 5
following a purchase from 07/02/2023
I am not satisfied because I had ordered whole leaves and they sent me leaves cut in small pieces; too bad because I intended to recommend them cordially
Translated reviews
Response from Sambavanilla
Hello, I invite you to check your order carefully, but you had selected chopped leaves, which corresponds to the product we sent you. Best regards,
E
Emmanuel D.
Rating: 1 out of 5
following a purchase from 29/01/2023
Very good products
Translated reviews
Response from Sambavanilla
why put a score of 1 if the products are good?
M
Marianne J.
Rating: 3 out of 5
following a purchase from 30/01/2023
Product corresponds to my expectations and fast delivery
Translated reviews
E
EMMANUEL B.
Rating: 3 out of 5
following a purchase from 24/11/2022
Very fast delivery but very poor quality
Translated reviews
Response from Sambavanilla
Too bad we don't have more details on the qualitative complaints!
H
Hervé N.
Rating: 3 out of 5
following a purchase from 06/11/2022
Order received quickly The quality and the calibre of the 10 pods is too uneven.
Translated reviews
L
léone A.
Rating: 3 out of 5
following a purchase from 07/04/2022
the pods were smaller than on the pictures
Translated reviews
S
Sofiane A.
Rating: 3 out of 5
following a purchase from 30/03/2022
Order of more than 300€ not even a small gift a little disappointed. Weight not respected on certain product. Good quality all the same and fast and careful delivery
Translated reviews
Response from Sambavanilla
You had however benefited from a 10% discount on your purchases.
J
Jacques T.
Rating: 3 out of 5
following a purchase from 20/02/2022
Pods a little small and not very big.especially the Papua
Translated reviews
Response from Sambavanilla
Papuan Vanilla beans are available in several sizes. It's up to you to choose the one that suits you!
A
Aymeric L.
Rating: 3 out of 5
following a purchase from 19/02/2022
Good but I have a discount code that did not work I am disappointed.
Translated reviews
Response from Sambavanilla
When you encounter this kind of problem, the best thing is to contact us.
R
Renaud C.
Rating: 3 out of 5
following a purchase from 02/02/2022
Products well packaged and quality, but the group gls not professional at all for my taste
Translated reviews
F
Frédéric C.
Rating: 1 out of 5
following a purchase from 18/01/2022
I am disappointed by the quality of the Madagascar vanilla delivered. 55g in weight for 15 strands. This month has decreased by 25% compared to my order last year. Last year a strand weighed 5g, in 2022 it weighs 3.6g. I will order elsewhere. Cdlt
Translated reviews
Response from Sambavanilla
Hello,
Vanilla beans are not made in molds and their weight can vary from one bean to another. A weight of 3.67 grams per pod is still quite respectable. Your criticism is a bit gratuitous, especially since you did not place an order with us last year.
T
Thibault V.
Rating: 3 out of 5
following a purchase from 18/01/2022
My first package was lost and I was reimbursed, but not the shipping costs. Unfortunately, this raises the cost of my order a little.
Translated reviews
L
Loveson J.
Rating: 3 out of 5
following a purchase from 05/01/2022
Order received in 5 days Good quality product
Translated reviews
M
Mickael R.
Rating: 3 out of 5
following a purchase from 12/12/2021
Product is perfect... a bit long to send... I recommend...
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 